UF Mover Guys

DO NOT Hire

BASIC TL;DR: If you would be concerned about a knife sticking straight up in a box that someone you care about could easily stab themselves on you SHOULD NOT hire UF mover guys. If you care about your stuff, have any antiques/family heirlooms, or own any art DO NOT hire UF Mover Guys.

I have tried to reach someone from UF Mover Guys over phone for 12 days, with no return calls. I called before posting this Wednesday, Thursday and twice Friday with no return calls. Unfortunately, the company has left a sour taste in my mouth. I paid for a full service pack and move, meaning the movers pack EVERYTHING and move it all to the new home. I posted on Facebook originally asking for movers to be suggested, and UF Mover Guys were suggested over and over. So, I went with it. I now know I made the wrong choice. I do not know if the service has changed over time, or if it is due to some other factor. I got an email early this week saying the only damage they will allow us to have covered will be two frames (from degrees) and that they were mailing a check minus $100 of the repair costs. They have not responded to any requests for communication since.

I would like to start by saying Alex was amazing and professional. I think there was likely a good faith effort to move and pack things appropriately. Things get broken when people move. That is why, at least I, make sure I am hiring mover with insurance to cover damages.

I have reached out by phone multiple times requesting to be contacted by someone who can assist. Everyone who has answered the phone has been kind and professional – but also unable to assist. Most of the time I reach the answering services who says they will forward my message. The other times I have reached other staff who say they will contact a manager to reach out to me.

During my move multiple items got damaged. At the time I wasn’t super worried, things happen…. This is why I hired licensed and insured movers… right????? Guess not. They refused to cover most of the damage. Actually, only offering to cover the cost of two degree frames, minus the $100 deductible you must pay out of pocket.

When moving our art, they stacked multiple pieces and wrapped them in a blanket. They did not put anything between the pieces of art. This may have been because they were running low on blankets. At this point I would like to remind you – we paid for a full-service move including “all materials to pack”. My expectation would be that they would use what any mover I have ever had used… artwork boxes. The way they packed and moved caused ALL of the art they moved to have damaged frames. Every single piece of art I own now has scratches or dings (excluding two pieces that were still in the protective wrapping from the framing store). We were told we will not be compensated in any way this damage (other than the two frames of the eight plus pieces).

Do you have family members who could be hurt by a sharp knife? Who might not expect a sharp knife to be point up in a box? I wouldn’t have expected it. UF Mover Guys packed a SHARP knife standing point up in our box. I am only glad I found the box, not my grandma when she was helping up-pack, someone could have been seriously injured. Did UF Mover Guys seem to care or even comment on this when I emailed them about this? NO. We were told we will not be compensated in any way for damaged caused by the knifes to our other things.

Those sharp knifes I found sticking up, were sitting under non-stick cookware, the cookware was turned down with the knife tips pointing up in to the pans. Which as everyone know, scratched non-stick pans can cause cancer if cooked in, it is unsafe to use once damaged. Also a steak knife was sticking up in to one of my nice Zwilling ceramic pans. The knife chipped it. We were told we will not be compensated in any way for this damage.

I have a family heirloom wood table. My table was loaded in the truck with zero protection. As they brought it out of the house both me and my partner commented on how important the table was to both me and my family. The table was loaded without any protection and put on its side. The movers continued to push it against the floor of the truck as I watched and once again asked them to please be careful. Once we got to the house the movers had trouble getting the table through the door repeatedly scraping it on the door frame as I once again asked them to please be careful with it. I even commented on the current damage to the table of a drink ring from a cup I made when I was a child that my family has never forgiven. We were told we will not be compensated in any way for this damage.