United Transport Inc

39 Reviews: Add Review

1. Nightmare Experience.

   I have moved across the country before. This was my worst experience moving of my life. I was lied to, even on emails, and bullied. My price was doublded twice on the day of loading, when the guys showed up 6 hours late because of a late move the night before. They intimidated me (a female alone with a child), and got someone on the phone from the company who lied repeatedly about who he was (I had asked to speak to my original rep that I had spoken with many times, and the man kept telling me that he was him, even though I knew he wasn't). The driver told me that he would be bringing my things in 6 days, but brought it immediately to a storage room and it did not even leave Philadelphia until 15 days later, when I had rushed across the country in 5 days with a 2 year old toddler to make sure I was there in time. 
   I originally signed a contract with Trans-United, but was subcontracted to Swift Van Lines. The price I was quoted was $7,660. I was ultimately charged $15,040. They got a different company to drive and deliver my things to me, which was actually great, because I never wanted to see the original driver and crew from Swift Van Lines again. While I now have my things, it was a horrible experience, and I would highly recommend against using EITHER Trans-United or Swift Van Lines for any move. .

2. Should be shut down.

   This company can be summed up in a few words, crooks, sleezy, and dishonest. I find it interesting that they could have so many negative posts and then only excellent posts beyond that, of course this is the owners/employees posting vague positive comments. Pay attention to the negative posts and consider yourself warned!!  I researched a few moving companies online and selected United Transport because they gave a resonable price (over the phone) and the representative was helpful. From that point on it was all down hill. They quoted me $3400 and that was after I gave a full listing of all items that were being moved. My wife and I had to move for my new job to NC and we had to move on the dates we gave them. They showed up 2 days late and started loading the truck. After they had loaded the truck close to half way up I was told that this move was going to cost more than what was previously estimated. They said they could unload what they started if I did not agree to the move costing more. I had to get my items moved though as we had renters moving into our home just couple of days later. With that being said it ended up being $6700!! Almost twice what was previously estmiated. When they were almost finished loading item they then told me as they were moving final items that some of my personal property that they were moving would probably break during the move. They then went on to charge me for 2100 cubic feet that they were moving when it was clearly marked in the truck at 1750 cubic feet. Not only that but they said that for thet cubic footage that was over what they originally quoted me they were chargin me a higher rate. Abviously not a company that understands the concept of economies of scale!! When my items were delivered, 2 days late again, there were multiple broken items from a $1000 desk to our piano. The cost for the broken/lost/stolen items was close to $4000. They then offered me $192 to cover what was broken. Then they never even paid up the $192. If I call they say they are still processing the payment in their accounting department. I don't think they could define the word accounting. With all of this being said, please do yourself a favor and DO NOT use this horrible excuse for a business.

3. Terrible Movers And Thieves.

   8 months ago I moved from TX to NC, my final cost was $1200 more than was estimated. The driver that picked up was very unprofessional, the movers had no clue what they were doing. They dumped a washing machine full of water on my wood floors, walked through it and left it there. When my items arrived, I was missing my 48" LED LCD TV, the driver swapped the inventory stickers with my 32" TV and left that one off the sheet. So they gave me the 32" and told me I never had a 48" TV. For 8 months I have been fighting with this company for a refund, after 5 months they offered me $160?!?! I told them no and it was increased to $250.. 3 months since then has passed and I can not get a reply from anyone at this pathetic company. Phone calls are not returned, emails are not replied to. I have now contacted a lawyer and already opened a complaint with the BBB. I guess they figure if they drag it out long enough most people will give up, not me. I want everyone to know how bad this company is and to avoid them at all costs. They may not pay for the $3000 worth of items that were stolen and numerous items that were damaged but I will cost them in future business. I would advise using ANY company other than United Transport for your moving needs.
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4. Thieves.

   I was also told by Jason that they match other estimates, 4 men are each job, 1 of the men is the foreman with more than 10 years of experience, and the other 3 men have 3 years of experience each.  5-7 days to get to the location once my things have been picked up, my things go on one truck and they aren't  loaded and unloaded. There would not be any sort of transfer unless the area that I am moving to doesn't allow moving truck and I called and that was not going to be a problem.  I gave the two address where my belongings would have to be picked up from location #1 and location #2.  I called Jason back and told him that I had other estimates that were a lot less, and he said to email them to him, I did.   On Monday, May 6, 2012 I was to meet the movers at the first location, everything was removed from the storage unit next was the second location (I said to Avi doesn't everything need to be close to one another in order to get the right cubic foot number?) He really didn't answer me.  Once everything was loaded in the truck the mover by the name of Avi told me that I had over 1000 cubic feet but he will just write down 900 cubic feet.  SO, my estimate went from $1730.03 to $2861.00.  I told Avi that was impossible, that the storage unit was not full and that all of my belongings were at one time in that storage unit and that held 400 cubic feet.  Avi told me that I had to call the main office and discuss it with them, that it was out of his control.  I felt like I had no say, they had everything that I owned on this truck.     I called the main office and Isaac the dispatch manager was the one that I was told to talk to.  He took all of the information over the phone, he said that he would inspect the truck once it came into the warehouse in south Florida. I told Isaac that I emailed estimates that were lower than the one that I got from them.  He said that he wants to make me happy and he has no problem adjusting the quote,  I was never told that the truck was going to south Florida when that was going in the opposite direction. Isaac never called me later that day, my phone calls were not returned, I had no idea where my things were, I continued to call and leave messages. Isaac finally answered the phone after multiple messages and he was nasty to me.  I asked to talk to his manager and he refused.  I called back and got someone else on the phone, and was transferred to Cliff. I was told that there was no way delivery was going to happen on the 11th, so it would happen once I got back from training. Friday, May 18th came and went, no delivery.Cliff wouldn't call me back, I get a call from mover, items will be there May 22nd.  Get home for the movers that already started to take stuff off the truck, different truck then I originally saw my things get loaded on.  The mover demanded cash, I told him that I needed a receipt, he said that he didn't have a receipt to give me. I told him that I was not going to give him cash without getting a receipt.  He tried to take my things out of my building and I told him to not touch anything. He looked like he was going to hit me, my super stepped in front of me, and the mover stormed off.  I called the police to report it, but they said there was nothing that they could do.  Called and emailed Cliff, told him I was not going to give some mover cash, he tried to get the mover to redeliver my things but he refused.  My father gave his credit card number over the phone to Cliff from United Transport and my things were to be delivered the very next day.  I was called the next day and was told the movers truck broke down.  I finally got a call from the mover at 9pm at night on May 25th, 2012.  He refused to do an inventory, I peeled all the orange stickers off the boxes and said that I am missing 11 boxes out of 96.  He didn't have any explanation, told me to call the main office.  He tried to get me to sign the contract that all my things were delivered and I refused.  I called and emailed Cliff immediately and no answer.  When he finally answered my call days later he said that he will try to locate my items.  Days went by and nothing.  He finally got around to emailing me some sort of claim, and I called this number that was on the back of the contract, there is no name of the company on it, just some strange voice mail. I left messages daily, not a returned call.  All of the things that were stolen from me were high ticket electronics, my wardrobe, my daughter's wardrobe, almost all of my shoes, and kitchen appliances, etc.  There were many items that came to me that were destroyed, damaged beyond repair(pictures included), and missing boxes. THIS COMPANY STOLE OVER $50,000 of my belongings from me.  Family airlooms and things that can't be replaced.  Didn't get one cent back from them..thieves!

5. Horrible - DO NOT USE.

   This company is a dishonest and sleazy operation.  After they picked up the items they held them and demanded an ADDITIONAL cash (only) payment for another truck to deliver the stuff from "storage" to the apartment.  They lost items including two suitcases and five boxes.  They also damaged items. One missing piece of furniture (which was claimed to have been "lost") was broken by the movers and parts of the item where found in the dumpster.  Repeated phone calls were met with, at first, claims that everything would be taken care of, then by stonewalling, and finally by not taking our calls.  We received two "settlement" documents with specified amounts that they said they would pay.  They paid on one and denied that the other even existed.  Even the one that they paid was a ridiculously low sum for the damage incurred.  Neglegent, dishonest, incompetent, and skilled at giving you the run around - this is the worst company that we have ever encountered.  The only non-negative thing one can say is that United Transport Inc. is not an outright fraud, taking your money and providing no service.  They simply take your money, provide horrible service that leaves your move a shambles, and proceed to lie and delay in the hopes you go away.  A better option is to stay away in the first place.

6. Great moving co!

   Before I decided to go with this company UNITED TRANSPORTATION I think I called every company there is! I thought it was funny because almost every company that I called only talked trash about all the other company's especially the cheaper priced company's! The WORST company with the highest price was Premiervanlines and Neena is the most horriblest person to deal with she lies and that's is told to me by at least 15 people that had problems with her. Plus she was charging me 2 1/2 times more! I didn't know who to go with at first but what made decied to go with UNITED TRANSPORTATION was the man on the phone! RODGER REED, he spoke like he really cared and that he also really listened to whatI was saying not to mention that he really worked on getting me the best deal out there! I knew that I had a LOT of things and I was sure something would get broke and I was right but it wasn't that bad and when I called Rodger with in minutes he had set me up with the information I needed to file a claim. I don't know if he's a employee or if he's a owner but he really does good at his job! I have already referred 2 people to them and would definitely use them again.  They are not only the best price but they are thousands less then other places! No place can be perfect but this place comes pretty close! They even packed my big glass table top! They wrap all my furniture too! The claim is very easy as well just fill out the form and take photos and send them in and they take care of it!

7. Sleazy Operation.

   United Transport, Inc. is a sleazy operation run from a suburban North Miami shopping center by hoodlums. I discovered this when my furnishings were delivered by some immigrant laborers late at night (there was the first clue, not counting the bogus additional up-front charges for “additional cubic feet”). Upon arrival at my new home, they would not unload unless I signed paperwork stating that all of my furnishings were delivered-BEFORE THEY WERE TAKEN OFF OF THEIR TRUCK. Forced to do so, I then watched as their “contractor”, who called himself “Shawn” threw boxes of china in my house, dumped the furniture, broke a table and finally said that my $ 2, 200. Carpet was coming on the next truck in a day or so. When questioned about my carpet, the hoodlums at their “office” laughed and said they would send me a picture of it, but refused to deliver it.  These criminals learned how to work the system in this country and will cause you a great deal of grief if you use them. Be smart and use a nationally recognized moving company. The costs may look higher, but in the end, you will pay less and best of all, have peace of mind.      .

8. Don't use - unprofessional, crooked.

   Horrendous customer service.  irresponsible management. Doubled the rate quoted, and held our household goods hostage until paid in full.  Very unprofessional starting with payment process, then followed with poor communication, horrible customer service, no follow-up, and unpaid claims. 
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9. Great Move.

   We recently used United Transportation Moving and Storage to move 30 miles from our apartment to our new home. During our search for a quality moving company we bid 3 groups one of which we had used previously, Ben Hur. We liked Ben Hur when we used them and felt comfortable with their name recognition but the customer service, attentiveness and persistence shown by Stephanie at United was a welcome difference from the generic representatives at other companies.
   The movers they sent were great; very careful with our things and they had great customer service and general people skills. In particular we noticed what a great attitude the movers had despite the hard work they were faced with. Any moving company can send a few strong guys to lift your things but for us United really distinguished themselves by having really great and genuinely nice people to interact with.
   Our move was particularly tough since they had to lug heavy furniture and boxes down a very difficult stairway and then over to their truck which they could not park right next to the building due to access issues. No complaints the whole time, very accomodative and always with good smiles. I will remember these movers and their names, which I could not say for other moving companies I have used in the past. Without a doubt we would not hesitate to use United Transportation Moving and Storage in the future.

10. My moving experience.

    I can't believe that they offered me 84.00 for total of missing items. All items missing from delivery were electronics.   I was missing a brand new cannon printer.  key board and mouse.  a sony HD DVD player, and two Dish receivers, which I was charged 50$ a piecefrom dish network. Someone got a new system.  Not to  mention lots of valuables had been broken.  Give me a break.  Not to mentioned they showed up 3 days late, costing me 400.00 for a trip I had to call in for.  I definitely do not reccommend them.  Im sure this will be a big fight, but I intend to report them to every institution possible to prevent this from happening to someone else.

11. Unprofessional and Thieves.

    First off, my estimated moving costs were $2800 from TX to NC. It ended up being $4700!?! This review is being written as events take place so that I don’t miss anything and can accurately detail the amount of nonsense that took place during my move. The driver was VERY rude, spent most of the time outside on his phone speaking very loudly. My attempts to even speak to him made me feel like I was bothering him. The driver left his bank balance receipt on my counter when he left which was a negative account balance; this was right after asking me to make my check out to Cash. My check was cashed within minutes of them leaving my house. They brought a rental Penski truck to load my furniture into. The 3 man crew that came with him were hard workers but totally unprepared. It was probably 100 degrees, I had some bottles of water for the guys but when it ran out they were still asking me for more. They did not have the proper tools to disassemble any of my furniture. Not even a pair of pliers. So they ended up using all of my tools which they did not return and I had to run out as they were leaving to retrieve them. They brought my washing machine downstairs and tipped it over on my wood floor! Water spilled all over my living room which no one even bothered to clean up, in fact they all walked through it and tracked it into my kitchen as well.   As they took my plastic shelves apart in the garage they kicked they and tossed them around. After they were done they just left, didn't even say anything. They also did not clean up anything. I had plastic bottles and cups all over my lawn and all through my house. There were empty tape rolls in every room on the floors and also scraps of plastic wrap all over in every room. I asked when I could expect my stuff at the new house and all I was told was "7 days". I was told I would be the only house loaded on the truck and it will take 7 days to go 920 miles. I was told they can do 400 miles per day, not 130. Right now I just hope that my stuff shows up at all. In closing, I did not feel comfortable using United Transport for my moving needs and I would definitely not use them again or even recommend them to a friend. *Update- Now that this nightmare of a move is basically complete, I can repost this review (above) and add the events that took place since I first posted it. The review was removed after several people at the company hinted that I wouldn’t get much assistance until I had done so. After my items were picked up on July 9th I relocated to NC and awaited delivery which I was told would be 7 days. On the following Monday I received a call that my items were still in storage in Dallas and would be picked up on that day to make their way to NC. Up until that point no one knew or would tell me where they were, they were unsure if my stuff was in transit or not. Tuesday the 17th a driver calls me to schedule a delivery for Wednesday (18th). He shows up in yet another Penski moving truck, this time an 18 wheeler. Much friendlier than the last guy, they unload my items in the heat. As they are finishing up, I notice that one of my most expensive items is missing. My 47” Samsung LED LCD Ultra Thin TV. They check the truck again and then tell me that it was not in the public storage unit that they picked up my items from. They call in to their company, which I have no idea who they worked for but was told they never picked the TV up so it is not their problem. I asked if they worked for United Transport and the driver responded with “Who?”  I had the United Transport website up on my laptop, the driver looked at it and then told me he had never heard of them. He got a piece of paper that said pick my stuff up there and drop it off here.  At this point we look at my inventory sheet, I notice the sheet goes up to 160 but the last sticker was 172. I also see that my 32” TV was not listed on the form. My 47” TV was listed and had a sticker number of 40 so I go over and look at my 32” TV and sure enough it had number 40 in it. Basically they put the sticker that was supposed to go on my 47” TV on the 32” TV which is not recorded on the inventory and with a little magic, someone other than me ends up with a nice widescreen TV. I had read about this happening to a few other people before my move was worried that it would also happen to me, I guess I was right. The pick up driver did not allow me to review the inventory before leaving, he shoved it in my face while holding the papers and told me to sign and then immediately walked out the door. I immediately called United Transport to tell them about my TV, their initial response was that I had 1 TV on my inventory sheet and received 1 TV back, regardless of the size difference. Refusing to accept this as an answer I told them my inventory said I had a 47” TV and I did not receive one. Finally I worked my way up to the owner who told me they would look into it. This was a few days after the debate about removing my review from mymovingreviews.com was settled by me doing exactly that. Also it is very hard to get hold of someone at UT when you need to. After a few more days of waiting, Cliff who is the owner/manager called me back to say they could not locate my TV. Through their claim process I would get $.60/pound which a TV like that would get me about $20, he said they were willing to pay me for the item to help me out. I paid $1800 for this TV in Feb of 2009 and now they go about $1000 which I relayed to Cliff, he said they wouldn’t be able to give me that much but would find out what their offer would be and call me back in a day. 2 days later I called back in, spoke to someone else that told me to fill out a claims form and mail it in. While all of this was taking place I also noticed several other items were missing. (3) 2’x3’ glass tops for my desks never made it. My washing machine looked like someone took a sledgehammer to the top of it, there was a huge dent in the metal and the lid was bent in the middle. Several glasses and a crystal bowl were shattered, including my Guinness pint glasses! The boxes were torn open, some were crushed, and even some of my plastic bins were crushed. As I hooked up the Wii for my kids I noticed the box was tore open along the bottom and a Wii remote and TV remote was missing. I filled out the claims form for the first set of missing items and mailed it in, meanwhile I notice that a small window AC unit that I had also didn’t make the trip. Also as I am preparing for a camping trip this coming weekend and go to look for my large gray cooler that had some of my camping equipment inside of it, I notice that it is nowhere to be found as well. Also my wifes sewing machine never made it to NC. Now I have another claims form to fill out. So after filling out and submitting my 3rd claims form and mailing it in, a week later I was notified that I am only able to submit 1 form and that I would have to redo all 3 onto 1 and mail it back in again. I said forget it, take the first form with the TV and get on with it. Another day passes and they tell me they combined my forms into one and will be processing it which could take up to 2 months?!? Now 2 months later I continue this review, still no money and no update from UT. This is extremely bad business; I would not trust these guys to deliver a pizza at this point.  I have sent 2 emails in the past month for an update on my claim and have not received a reply. I am now consulting with an attorney and about to fill out a BBB complaint against UT. I now received my claims form from UT with the total amount they are willing to give me for the loss of all of the above items. It came out to a whole $148. Completely and totally unbelievable. I am now in the process of contacting my attorney again and filing a complaint with the BBB. I will post any updates in the comment section if possible so that I may get the word out on how shady and poorly run this company is. Please DO NOT use this company and avoid a massive headache and potentially being ripped off. Another month later and I received my UPDATED claims form, they added $100. So now a grand total of $248 for all of my missing items including my $1800 TV that was stolen during the move. Now is it time to involve my attorney and the BBB. I am done dealing directly with this incompetent company.
     
    Sorry for the wall of text, this form keeps removing my formating,.

12. Well done!!

    These guys were wonderful. They picked me up last minute after another mover was 4 days late and the price was fair and inline with other quotes I got. The guys did a great pack job and loaded the truck like they were real pros. After seeing some negative press on movers I am so relieved to have my move over with and it went just as planned. Thanks guys Unted was a class act.

13. United was great.

    Best movers I have used and I am a military brat> I have moved more than 10 times and its always a nightmare but these guys were very organized and very courteuos. I got a great rate and they gave me a discount for being a vet. Its hard for me to move stuff so on delievry they really took the time to set things up and put everythijg where I wanted it. The move went off without a hitch. Thanks United Transport.

14. Good job.

    I recently used united transport to move from Florida to New Jersey, I just wanted to write a quick review to thank them for the job that they did. From start to finish they were very professional, very upfront with me and informative. Everything went smooth and according to plan. It was a great move and I would recommend anyone looking to move to sue this company.

15. I appreciate a job well done.

    When I moved from Philadelphia to Dallas for work I used United Transport for the move. It was a straight forward simple move. I was given a price, when they showed up at the house to do the pickup I paid the same price I was quoted. They did the pick up when they said they would, and they delivered when they said they would. All in all, it was a very easy simple move which is exactly what I needed. There were no hidden fees, no strings attached. After seeing all of the horror stories on line, I was really hesitant to go with a moving company, but I am really glad I when with United Transport, and will use them again in the future if I ever have to move again.