On this page you will find reviews on the company USA Moving Service from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating USA Moving Service – 1 (calculated based on 4 reviews).
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Long distance move.
This was the worst experience ever..I'm giving one star because if you don't you can't submit the review.The service rep was very nice and sweet because she wants to get my trust.She called me a few times to reassure me not to worry and the price she quoted me would not change and my things would arrive two days after pick up..This was all a lie.. The first quote was $950 then $1250.She said it would not change.when the movers got to the last two pieces of furniture to load on the truck they said it would coast $650 more.When we called the rep I was dealing with she couldn't be found.We had no choice we had to pay the money.My things didn't arrive in two days it took at least seven.We used a credit card to pay the additional $650 and we later found out they charged us twiceThats not including the money we agreed to pay at pick upThey broke the leg off my table,ruined my couch covers with sticky brown tape,and I'm missing a pair of expensive boots.I called the moving company and they told me to put in a claim.I really just want to be free of these people..I will be getting in contact with the better business bureau.
USA MOVERS- Absolute Worst Co!
This was the worst experience I think I've ever had! Doubled the price once all my things were on the truck, truck broke down, moved my things into storage 2x's. Delivered a week after promised with every box crushed or ripped open.."that's normal" they said..Normal for them! Several damaged and broken items, a TV that they packed was broken. Limited communication ability with the drivers.
Several calls and emails went unanswered from the owners and staff.
WHAT A MISTAKE! DON'T MAKE IT!! NO STARS.
USA Moving.
1) Original binding agreement per contract $1245.00, final charge $1900.00 2) Told at time of pick-up by driver that if I gave him a substantial tip, he could lower the cost 3) When I tried to speak to USA Moving customer service, was told to either pay full amount or they would keep my furniture 4) Was informed at time of contract, items would be delivered by 10/30. Called on 10/30 to confirm delivery and was told I needed to call driver and given cell phone number. For 3 days, no answer from driver 5) Upon unpacking, discovered items missing (3 fishing poles, fishing net, and shelf of bookcase. Also had broken lamps and a broken table. After numerous calls, confirmed in December that items were located and I would receive call back within 48hrs of delivery method. No returned calls and latest conversation on 2/8/16, told items could not be located. Again promised return call from manager. No return call and latest conversation with dispatch, told "I don't know any manager's schedule, so your guess is as good as mine as to when they will be in office.".
Lack of Integrity-Bogus Contract.
My Agent Cassiah on pickup was professional, prompt, and honorable. However, Mike, Jennifer, and others were very unsatisfactory, I called several companies, all bidding for my interstate move business. I told Jennifer I wouldn't be in FL til Mon, March 9. They arrived 4 days earlier, threaten to put my stuff in Miami, or storage then I would have to pick it up myself, pay for storage, and find my own team to delivey. Mike told me I could call UCC, Business Bureau, etc. My Husband took over, and they told him the 30 day storage clause in the contract didn't apply; which they promised storage if they arrived early, and they promised no delivery bef March 9. I started to cancel the 2nd check given them not paid by the bank. Thus, I am ethical so I chose to write this review. They were UNETHICAL, HORRIBLE and UNPROFESSIONAL. My bed rails, hedboard crown, and a few boxes MISSING! I called they claimed nothing left on the truck or warehouse. DON'T USE USA MOVING SERVICE!