On this page you will find reviews on the company Vanity Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Vanity Van Lines – 3.7 (calculated based on 9 reviews).
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DO NOT USE THEM
I literally had the WORST experience with Vanity Van Lines, Joshua Joseph, and Brooklyn Movers. The guys showed up to my apartment with a TERRIBLE attitude. The tried to make me pay $1100 over what I was originally quoted, padding numbers. They tried to make me sign a revised contract without all of the correct numbers. The driver basically didn't even want to be there. Two men showed up without masks on. Joshua Joseph had the worst customer service for someone who supposedly "owns" the company. The guys left without even coming up with a solution, basically blaming me and calling the police saying that they felt threatened... 3 guys vs a 5'3 female?? I told Joshua to either refund my deposit or send someone else and he refused to do either stating that he was obligated to provide a refund. He told me repeatedly that he didn't care that I was upset. He told me that he doesn't have my money and that the movers had it ... they told me that they were never paid. He also contradicted EVERYTHING that was supposed to be included in my contract, even after I read the contract word-for-word.
They may provide a low estimate, but they scam as well. Beware. Most likely, all of the "great reviews" were written by Joshua Joseph himself. Impossible for the last couple of comments to have the same review. There's so much more that could be stated in this review, but I think it's pretty much understood.
Horrible move
Furniture damaged. Boxes smashed and items broken. Sentimental items are wet and moldy. Missing items. Price more than tripled from estimate. Horrible, rude customer service with Joshua Joseph and Brooklyn Movers. Threatening and intimidating by Vanity Vanlines.
Storage and cross country move
I just received my shipment yesterday from vanity Van lines. The discounted storage option was perfect for our situation because we could not move into our new home in AZ until end of January but had to be out of Miami by December 1. Josh was accommodating to every single need that we had and eased my mind during the extended storage time. I could not be more pleased with this company. DEFINATELY RECOMEND!!
Interested to hire again.
The Vanity van lines have some great guys. They are very quick and patient simultaneously. They came and got ready to work on time with supporting tools. The guys made me feel at ease. They were not like other movers who never uttered a single word. The proved their experience and didn’t waste time on move day. Actually I am very happy taking their service. I hired them for the move only and the packing was supposed to be done by me. But there were still some items those should be packed with blanket and the Vanity van lines crews helped me a lot in this regard. It seemed they were more than happy to help us. It’s not like that they were only happy to work rather they did the move without any incident. I am very eager to hire them for any further move.
Very Great Compnay.
First off I want to start by saying just how much I love these guys!! I shopped around for over a month before deciding to go with Vanity Vanlines. They gave me by far the best quote out of about 22 other companies. Their customer service is on point! The guys who came to move my stuff were compete gentlemen! They all wore masks and gloves. I have a very unorthodox business which required me to have to move allot of strange equipment. These guys just packed and moved everything without asking me a single question or passing any judgment, which was really nice. They acted like true professionals. All of my stuff arrived at my new house on time and in the same condition that it was packed up in. I've had to move many times in my life and this was by far the easiest one.
Awesome Experience!
I requested a quote after a quick search online for long distance movers. I spoke to their representative, who was very kind, had a great attitude and made me feel comfortable. They were the most reasonably priced company around. All the way from my rep to the Quality Assurance Manager Kristopher Jacobs, I was so happy with their service. The movers showed up on time, were well prepared and packed everything up perfectly within a reasonable time frame. There was no damage to any of my belongings and the movers put my furniture together quickly. Highly recommend this company!
Thanks.
The team where courteous and careful. Average price. 8 hours from a 2 bed apt. To a house. Wrapped everything and put back together everything they took apart.
Move from Kyle, TX to Baton Rouge, LA.
The basis of review is centered around the following:
William H, (sales rep at Vanity) and Mark went through the estimate multiple times and agreed to an additional 133 cuft to serve as a cushion for the unexpected need for space on the moving van. On July 10th Jonah (dispatcher at Vanity) and Mark combed through the estimate again prior to finalizing the pickup date. After the evaluation, it was agreed that our load increased by 155 cuff. After deducting the 133.and paid $69.35 for an additional 22.3 cuft was added and to Vanity Van Lines via credit card during the call. We were left with the impression that we had paid enough $$ to reserve a total of 2,056 cuft. This update is clearly shown in the revised binding estimate from Vanity Van LIne, dated 7/10/2020.
During the finalizing of the paperwork with Revolution Moving Systems, we were forced to pay for an additional 544 cuft before our load would depart 4969 Hartson, Kyle, TX 78640. This additional amount increases our load to a total of 2,600 cuft.
We questioned why, Sergio, the Revolution Moving Systems Supervisor, responded that by claiming that our load is larger than estimated by Vanity Van Lines. We requested verifiable data to support his claim before we pay and he replied, "you simply have more stuff". We questioned further requested verifiable data to support additional fees, he replied "If you do not pay $146.00, I will leave your shit on the curb." This series of events make us feel vulnerable and insecure about choice in selecting Vaniity Van Lines extremely important life-changing event.
We have no way to verify that the fee was warranted as we never saw the van. There were two other loads on the van when it arrived at our destination. One in the front of the van and another in the back. By all indications, our load as placed in the center portion of the van.
After it was announced that our entire load unloaded and staged in our garage at 9124 Old Hammond Hwy, #14 Baton Rouge, LA 70809. However, from the curb, we spotted our large garbage can full of gardening items still on the van. We requested to inspect the van to ensure our entire load was unloaded and Bobby, Driver, and Supervisor of Revolution Moving Systems, rudely denied our request.
Ths supervisor's unprofessional demeanor and rudeness towards us in our new home left us with an uneasy feeling of mistrust and lack of transparency because there are 19 boxes at large that remain lost or stolen.
Use of extortion tactics in an attempt to coerce us to pay for additional services. At origin, if we did not pay 50% they were going to drop our furniture in the parking lot and drive off. At the destination, if we did not pay for a shuttle they would put our stuff in storage and charge us for handling into storage, storage fees, and then we would have to pay someone else to get it out of storage and deliver.
Treatment by Revolution employees. Use of derogatory comments, condescending attitude, cursing both of us out on more than one occasion, and malicious treatment of our personal belongings; creating a hostile environment in our home. Some items that were damaged appear to be intentional. Key bent over in safe, plug damaged on the refrigerator, furniture turned upside down with prior knowledge and evidence items were loaded. File cabinet (loaded) turned on its side. The toolbox turned upside down. When asked why so many boxes were coming off damaged or crushed we were told that was "normal wear and tear". Evidence of this damage is provided with pictures.
This is our reality. We have a lot of detailed accounts surrounding Order # K2989298 along with photographs
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Would definitely recommend.
The crew of Vanity van lines made my move stress free, couldn't be happier. They were all so respectful and hard working. Would definitely recommend them! They went above and beyond.