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Xpress Moving Vanlines

Xpress Moving Vanlines reviews from real customers

On this page you will find reviews on the company Xpress Moving Vanlines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Xpress Moving Vanlines – 3.4 (calculated based on 46 reviews).

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Xpress Moving Vanlines

   46 reviews

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Old Saybrook, CT Orwigsburg, PA Owings Mills, MD Oxford, PA Oxford, CT Oxon Hill, MD Ozone Park, NY Palisades Park, NJ Palmyra, NJ Paramus, NJ Parsippany, NJ Passaic, NJ Paterson, NJ Patterson, NY Pearl River, NY Peekskill, NY Pennington, NJ Pennsauken, NJ Perth Amboy, NJ Philadelphia, PA Pikesville, MD Piscataway, NJ Pittston, PA Pittstown, NJ Plainfield, NJ Plainview, NY Pottstown, PA Princeton, NJ Providence, RI Queens Village, NY Quincy, MA Rahway, NJ Randallstown, MD Randolph, MA Raynham, MA Reading, PA Red Bank, NJ Rego Park, NY Reisterstown, MD Revere, MA Ridgefield, NJ Ridley Park, PA Rio Grande, NJ Riverside, RI Rochelle Park, NJ Rockaway, NJ Roseland, NJ Roselle, NJ Rotterdam Junction, NY Rutherford, NJ Rutland, VT Saddle Brook, NJ Sag Harbor, NY Sandy Hook, CT Savage, MD Schenectady, NY Scotch Plains, NJ Scranton, PA Seaford, DE Secaucus, NJ Seekonk, MA Severn, MD Shaftsbury, VT Shandaken, NY Shelton, CT Shirley, NY Shrewsbury, MA Shrewsbury, NJ Somerset, NJ Somerville, MA South Deerfield, MA South Easton, MA South Richmond Hill, NY South Windsor, CT Southbridge, MA Southington, CT Spencer, MA Spring City, PA Spring Valley, NY Springfield, MA Stamford, CT Staten Island, NY Stevens, PA Stoneham, MA Stoughton, MA Stratford, CT Stroudsburg, PA Suncook, NH Syracuse, NY Tarrytown, NY Telford, PA Temple, PA Temple Hills, MD Tenafly, NJ Teterboro, NJ Tewksbury, MA Tilton, NH Tobyhanna, PA Toms River, NJ Totowa, NJ Trenton, NJ Union, NJ Union City, NJ Upper Darby, PA Upper Marlboro, MD Vauxhall, NJ Wakefield, MA Waldorf, MD Wallington, NJ Waltham, MA Warminster, PA Warren, MA Warwick, RI Waterbury, CT Waterloo, NY Watertown, MA Wayland, MA Wayne, PA Wayne, NJ Wellesley Hills, MA West Berlin, NJ West Chester, PA West Haven, CT West Haverstraw, NY West New York, NJ West Orange, NJ West Springfield, MA West Warwick, RI Westborough, MA Westernville, NY Westport, CT White Plains, NY Whitestone, NY Williamstown, NJ Willingboro, NJ Willow Grove, PA Wilmington, DE Wilmington, MA Windsor, CT Windsor Mill, MD Winnisquam, NH Woburn, MA Woodbridge, NJ Woodbury, NJ Woodmere, NY Woodside, NY Woonsocket, RI Worcester, MA Wrightstown, NJ Wyckoff, NJ Yonkers, NY York, PA
  • Company: Xpress Moving Vanlines
  • Location: 212 41st Street Brooklyn, Brooklyn NY, 11232
  • Website: www.xpressvan-lines.com
  • Email: info@xpressvanlines.net
  • Phones: 718-499-1934

46 Reviews: Add Review

  1. Horrible people

    Do not use these crooks! They are dishonest, quoting a low quote and then shaking you down for more money half way through.

  2. Not professional

    Still waiting for my stuff after more than two weeks from pick up for a long distance moving. Not really bothered about the wait as it is long distance, but really bothered about the lack of professionalism and customer support as they don't provide ETA or seem to have any idea of where the shipment is.

    I will update this review once my order is delivered, if delivered correctly.

  3. Items stolen

    I had this company move my items into storage while i waited for my house to be built. when my house was completed, i moved myself in (to save money) only to find that items, whole boxes, were missing. at first I just thought i miscounted my boxes but always keep them labeled and numbered. boxes with jewelry and other expensive items were missing. i should have known something was off when the driver told me that he could not move my items the day that i was scheduled but had to wait until the next day. that my items would be kept in the truck and locked while the truck was parked in brooklyn. going thru my items you can clearly see where they climbed over my belongings (foot prints on top of furniture). no the storage place isn’t to blame. the unit was under 24 hour video surveillance and monitored by a close friend of mine. i know i’ll never get my jewelry back, i just wanted others to know. use someone else. ANYBODY else to move you. not them.

  4. Avoid at All Cost!!

    AVOID AT ALL COST!!

    Bottom line:

    - Management is extremely unprofessional, unresponsive and rude.

    - Cost goes up from quote magically.

    - Movers are careless and actively hide any damage they cause to your furniture, to avoid receiving less tip.

    - Claims department makes you feel you are being scammed.

    - Below is a detailed description of our experience, to persuade everyone NOT to go with this company. The city is full of good companies, just ask around and do a better homework than we did.

    We unfortunately hired this company without looking at the poor reviews available online.

    As also indicated by other reviewer, they were extremely active when it was time to get hired. However, as soon as the issues began, they vanished off the face of the earth. No response to emails or calls.

    After a detailed assessment of the size of my apartment, and the furniture and other things in it, I received a quote from an individual named Sam. I specifically asked him to confirm if the quote included each and every cost we would incur, with no possibility of it going up. Sam confirmed without hesitation.

    On the day of the move, three movers showed up. The moment they walked in, they began throwing around reasons why this move would go up in cost, etc…

    The movers were extremely careless, they threw things like they were rocks. At some point I decided to tell them to stay away of certain things, which I preferred moving myself.

    In the new apartment, we noticed damage on one of the closets. We asked the movers and they responded that it was due to the poor quality of the furniture (yes, seriously). Note that we had already moved the same furniture to three different apartments in the past, with zero issues (different company, obviously).

    As the move continued, my wife noticed that one of the closets was not being delivered. After the damage to the other closet mentioned above, she became concerned that the delay could be because they had also damaged this one (this one had mirror doors, so it was more delicate).

    So, she asked specifically whether the delay was because they had also damaged the closet. The movers responded “NO, everything is fine”.

    Once EVERYTHING else had been delivered, and after (again) confirming everything was fine, the movers demanded payment, and collected their tip.

    Immediately after, the missing closet appears and the mirror was broken (surprise surprise?).

    The wrongdoing was so evident, that the movers signed a document stating “Closets were damaged! The foreman and the XPress Moving Vanlines Claim Department will take the claims!”.

    I called Sam, but he was obviously not available, so I got to talk to Anthony (lucky me). I reported the situation, and asked to be reimbursed on the tip. I obviously did not want to give a generous prize to these shady / bad faith individuals. Instead of apologizing, Anthony took an extremely rude and aggressive tone, said that my request was ridiculous, and refused to return the tip or offer any solution.

    The following day, some unidentified representative for the company (email was simply signed as “Manager”) offered apologies for the inconveniences, and referred us to their claim manager, Robert.

    For our peace of mind, my wife and I decided to simply follow the claim process and avoid unnecessary interactions with management. That’s when we got frozen in time…

    Robert asked for certain paperwork, which we returned promptly. We followed up with weekly emails asking for status. Each delayed response from Robert (approximately one week after our follow ups), promised prompt review of the documents, and a solution. After two months with no progress, we again emailed Robert. After another week, he provided some made up excuse, and said he needed the paperwork to move forward (same paperwork we had provided 2 months ago).

    Today, I decided to call Sam again. No response. Instead, I got a call from Anthony (the rude and aggressive guy who refused to reimburse the wrongly-obtained tip). In a condescending tone, he indicated that companies have departments, and that neither him nor Sam (the guy I contracted with initially), would intervene.

    After being interrupted multiple times, I attempted to convey that I had asked for their intervention, as managers and contracting parties, not because we did not want to follow policies and procedures, but because Robert was completely unprofessional and negligent, and after the terrible experience we had with the move, we were now in this terrible position in which they had put us in. He continued his aggressiveness, and basically told me that I did not understand how companies work, and that I would get nowhere.

    I may not understand how THIS so-called company works, but I certainly understand honoring commitments, good faith in dealing, treating customers with respect, and taking care of them if any issues arise. Xpress Moving Vanlines will do none of those things, and you will regret hiring them.

  5. Awful awful horrible company.

    I hired this company to move me from NY to California. Spoke with Anthony as I can see many others have and have nothing nice to say about him or my move. He gave me a price of 1900$. The movers came to pick up my stuff they barely spoke English so the language barrier was awful. They ended up changing my moving price to 2800$ I had no choice but use them because I Had to return my keys the next day. This was a total scam clearly this is how they get people they know they have to move so they get stuck with no choice but to settle for that price. I always felt very taken advantage of by my the main man who was handling everything I feel like because I was a female he got over on me.

    A week later passes I arrive to California I get a call about my things arriving. It was during the protests and riots. Me and my boyfriend had to guide the driver how to get to my block finally they get to my building. As soon as I am speaking to the driver I realize he smells of alcohol heavily. Clearly they’ve been drinking and driving. They start to unload my things to bring them upstairs. As they’re unloading my dresser they drop it on the ground off the truck. I was furious and was eager to see the damage. What happened next wasn’t what I expected. Besides the fact that I already knew my dresser was already ruined I started to unwrap my things as they were bringing them up. Mind you I also helped them bring most of the things up because they were super slow. Anyways I start to un pack the furniture and begin to notice all the damage caused to all my belongings. My dresser was obviously ruined scuffs, scratches, dents and hole all over. My white bar table completely ruined. My coffee table has a feel gashes in it. My garbage can for my kitchen was complexity dented in. And on top of everything the scratched my walls bringing in the furniture. I addressed all the damage and the blamed it on the people who put my things on the truck in NY since they were just the transporters. The next day I call Anthony to address all the damages. He basically told me it wasn’t his problem and that he’d put me in contact with the claims department they would help refund me for the damage. Long story short I been in contact with Robert from claims who made me do all this paper work. It took him 3 weeks to get back to me with an offer. He offered me $192 for over $2000 worth of damage. I took this as an insult. Now he is ignoring me. I also had my attorney contact him and he’s also been ignoring her and she sees that he’s read her messages to him,

    This company is a total scam and I plan to sue them to get my money bask for the damage. At this point it’s not even about the money it’s about how disrespectful they are and how they’ve been dodging me for 2 months.

  6. June 2019 Brookly ny to Delray Beach, fl Move.

    Excellent job from estimating, packing to delivery.
    The estimate was based on volume (not weight) and was right on the money when it came truck loading. Pick-up date 6/20/2019 and delivery date 6/30/2019.
    The household items were packed by the owner and the furniture/bulky items by the movers and NO missing or broken items.
    A very professional, nice group of people.

    Thank you.

  7. Couldn't even provide a correct quote.

    I was out of the country when my previous mover cancelled. I contacted XPress Vanlines to see if they would be able to do this and explained I only had email access. I sent Fred the information, in writing, several times and they continually got the information for the move incorrect (they were going to send my things to CA instead of NJ, they kept writing different towns than what I had given them in writing, they kept asking for the same information over and over again, and then said it was a surprise when I reminded them there was a 3rd stop even though it was clearly in the initial email). I am glad I was not able to speak to them on the phone because I can't imagine how much worse it would have been without the paper trail. I am glad I avoided using this company since everything they had done leads me to believe the move would not have gone smoothly and now that I have seen other reviews regarding pressure tactics with asking for more money and the unreliability I definitely feel better about my decision not to go with them. Moving is stressful enough without dealing with movers who can't be bothered with the details.

  8. Excellent experience!

    Was very worried after hearing about moving company horror stories - items getting stolen, broken, hidden fees, etc.We happy to say it was the apposite side on my move.
    Three people showed up in New York, we lived on the fourth floor with no elevator, that wasn't a problem for these guys. Straight up pros, great works who never complained once, they worked like machines. They got the job done in a few short hours and were on their way. Same story with the movers that showed up in California.
    All our items arrived safely in CA in a little over a week with no damage, not a single broken dish. The guys who delivered our belongings were also friendly and handled our belongings carefully while working at a good pace.

    Tip: when you deal with the office, try to talk to the same person each time. If you don't, the new customer service rep will have to read through your account notes to figure out what's going on with your move.
    I read good and bad reviews about Xpress ,I unhesitatingly would recommend them to all my friends.

  9. Recent move from Manhattan to Bronx.

    The 3 movers were not only on time but they were early. In addition they were friendly and made me feel at ease. They wrapped all my furniture. In the process a lamp, 1 plate & 1 Vase was broken. Although im not happy about that I think with 30 boxes that probably isn't too bad.

  10. Move.

    The 3 movers were prompt, reliable made my move ease of mind and stress free. Would definitely recommend this Company.

  11. Worst movers ever!!

    Do not use this company!! They broke everything !! Nothing was wrapped correctly, everything arrived broken !! I expressed to them before the move that I had very expensive fragile items! I was assured for the extreme amount of money I paid for the few items that were moved, this would be done!
    Upon arriving, and paying full in cash, everything was broken!! They did not offer to replace or fix any item, I had to put in a claim form that took a year to be offerred pennies!! When asked for a refund for an inadequate move they refused !! This is the worst moving company ever!!

  12. Happy with them.

    My move from New York to California was seamless thanks to Xpress Before chosing them, I got multiple quotes from various moving firms. Most of them were brokers, which I did not like because we would have no ideas who actually would have temporary possession of our belongings..
    Xpress field rep, Tomas, followed up with me and visited my apt to give me a realistic and adjusted quote. After revising the inventory list, I signed the contract. Two days before the moving day, the office called me to confirm the date & time. On the moving day, the crew was on time, organized, professional and efficient.
    Two weeks passed and on the west coast, our belongings arrived in a 16 wheeler truck safe and sound. We are very satisfied with them and definitely will use them for our next move (if they are available in California) we only hope the next move is a long time from now because moving is exhausting!

  13. Extremely Negative Experience.

    Don't expect your items to be dispatched in a timely manner or delivered within your expected time frame.

    My items showed up over six weeks after I had them loaded onto their truck!

    Also don't expect a modicum of customer service once you pay their pick up fee. Office people became horribly uncommunicative, rude and unapologetic about the ridiculously long delivery wait time.

    I have HUGE regrets about using this company.

  14. Stay away from this company.

    I hired this company to relocated my furniture from NY to SC, spoke to Winston of course he was extremely nice, I told him about all my items, explained I don't like surprises at the last minute to please make sure to have the right cubits feet, he said sure nop problem, gave me an estimate for $2800. I scheduled pick up the following day, I never got an email confirmation and I know that was my mistake, three guys came, they wrapped everything nicely BUT at the end my $2800 estimated became $4500 AND THEY WANTED TO IMPOSED A 20% TIP, I got on the phone with Winston and this time he wasn't the pleasant person I spoked to the day before, the driver was so rude that even told me he wasn't going to pay for my move, to make things short it took them all day to packed, my kids, dogs and grow ups were tired, I ended up paying $4500 and they can kiss my rear for their tip, they shipped my items on a later day not the promised one, I got my furniture 15 days later, they broke my Raymond & Flanigan living room leather sofa, two bins lost with my kitchen pots and pans, the guys that deliver to SC were extremely nice and respectful and I like to be fair so YES I DID TIP THEM,
    I couldn't report them to BBB because they're not even on it
    PEOPLE STAY AWAY FROM THIS CRAPPY COMPANY.

  15. Good experience.

    We used this company back in December to our move from New York to Texas.
    The experience with them is great,from the first call from they sales rep till the delivery guys everybody were great.
    Price was good On the high side,we choose them because they came to our house to check everything.
    No damages no problem I recommend everyone to ask a home survey than no surprise.
    Hate moving but this time we made the right choice
    Thank you.

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