On this page you will find reviews on the company 500 Move from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating 500 Move – 2.9 (calculated based on 27 reviews).
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Scammers! Crooks! Liars!! Don't use them!!!!!
SCAM ARTISTS BEWARE DO NOT GO WITH THIS COMPANY!!!! It was the most stressful and worst 3 months ever! When I 1st scheduled them, they had me go through all my rooms and say all the furniture and the size of the home with beds and baths. They quoted me $4300.00 which included 1 month storage in climate control and transporting our stuff from AZ to CO. This price was supposed to include professional disassembly and assembly of our pool table. They are the experts so I assume they know their business and around how much furniture and boxes that would be because of course I was not fully packed yet and didn't know how many boxes I would have. On the day of moving, they showed up on time, and started to walk the entire home with me 1st. I use trash bags to move cloths and shoes and was told that they needed to be boxed and actually everything but furniture must be in a box which was never told to me as there are some items that just don't really make sense to go in a box. So, they were going to have to charge me packing materials and packing fees. But that was not all, before they even started, they told me that my price more than doubled for the move! I was shocked and of course a rock in a hard spot had to move that day of course. I was livid and even started saying I asked for a walk-through even to be sure on price but of course they said they don't do that. So now my price was up to $11,575.00 for the move and having nowhere else to turn to since I had to move that day...I agreed to it but asking like 3 times that it was the final amount and they said yes (when will I learn to record conversations like this!!!!). My new home has a long driveway so I immediately pulled up pictures to show them to be sure that was all I was going to be charged and they said yes...but of course I should have been recording that conversation. They give you a 30-day window to schedule the delivery and we chose the last weekend of that time because we were not able to get into our new house right away and utilized their storage option. So, of course in the fine print it says that our delivery can be 45 days past the requested delivery date and yes it took the full time of 45 days past our delivery date. We were lucky that we were staying with family the whole time but can't imagine if we had to stay in a hotel that whole time. The delivery date finally arrived and the counterpart moving company in town called and said they looked up our address and were concerned about the driveway because they have an 18-wheeler and of course that would not go up our driveway. So, I said I would go ahead and rent a U-Haul to move our stuff up and down the driveway which we did. They also said it was going to be an additional $650 which I was stumped at because I was renting the U-Haul for that reason. I told him about our experience at the beginning and how we were already charged more than double but he said that was the best he could do. So, we reluctantly agreed because they have our stuff. When they arrived the price again changed to $800 now and they would not start until we paid! Then another blow was that they would not put together our pool table but of course the price didn't change from that either! The only good thing I can say is that they at least came with 6 movers and so our move was done in 3 hours, but that did come with heavy handling of our boxes and items got broke including one of our 3-piece slate for the pool table! Back to the climate-controlled storage...all my candles are warped and melted, and other items were ruined because of it. This company are CROOKS and will keep increasing the price on you over and over. All I can say is please don't use them! You’ll regret it the entire time! 500Move is the worst moving company ever! Stay away and save your money and sanity!!!!!!
Disappointed
I am in disbelief with this company. First, the price increased 50% from the initial quote. Next, when things arrived I was charged additional fees because the movers claim their truck could not enter storage facility. However, I confirmed with the company before renting the storage that an 18-wheeler would have access. To add insult to injury, I was told I can “come get my things to avoid any fees.” Finally, several designer shoes were stolen from boxes. You will find similar stories on BBB, Yelp, and Google. #disappointed
This company is a fraud, liars and cheaters!!!!
Anthony Ayala is a very great salesperson. He knows how to get the sale. He always tries to give you very low amount to get the sales. He sends you the worksheet for Kitchen, Livingroom, Bedrooms, Appliances, Different sizes of Pianos, Different sizes of boxes (S, M, L, XL, Wardrobe boxes etc.) Everything is asked on this sheet are very specific. Once you fill out and send him the worksheet, he gives you the lowest amount to get your sale. Fun part starts the day when moving people arrive with one supervisor. That supervisor sees the same stuff listed on a sheet then tells you that he's the boss and he's even the boss of Anthony Ayala. This boss tells me that Anthony Ayala doesn't know anything and he is dumb. I moved from Phoenix, AZ to Chicago, IL. After I even filled out that worksheet, Anthony Ayala sent me email back and forth to ask me the size of my deep freezer, the bird cages, and other items as well. It was very specific transaction. Anthony Ayala quoted me the price of $2,800. The supervisor who came was very very rude, illiterate said to me that he's the boss of Anthony Ayala and Anthony Ayala is dumb doesn't know what he's doing. He told the price is $3,600. He threatened me if I wanted them to pick up stuff that's the price will be; otherwise, they have more jobs to go. I tried to call Anthony Ayala. This supervisor said it's too early and Anthony comes office at 10:00 am. It was 7:30 am. After much arguments, he told me the final and last price was $3,300. He gave me 5 minutes to answer. It was last day, learned lesson the hard way had to accept it. Story short they took my stuff, Anthony Ayala told me it'll take 2 weeks for the stuff to arrive. That's a lie too!! It's way more passed than 2 weeks, nothing arrived yet. I would like to suggest everyone if you even decide to move with this company, please allow 5 days to yourself for them to pick up your stuff. Let's say if you have to move by July 30th, give them the date of July 25th. Because if they come to pick up your stuff on 25th and tell you the different price then you will have enough time to contact different companies to move your stuff. Then I would suggest to go with highly rated companies like Eagle moving group. Certainly their prices will be little higher than what was quoted by 500Move, but you certainly will get better service. I really regret declining their quoted price. It was only because Anthony Ayala quoted me lesser price.
Well done move
We are very very happy with our move as a result of the performance of 500 move.
Everything arrived in 1 piece and on time. Thank you.
Really positive experience!
I was afraid of my stuff being broken shifted or lost moving from AZ all the way to Florida. But they far exceeded my expectations!!! They wrapped every inch of my furniture…trust me nothing could’ve gotten to my headboard, sofa or tables. Everything came with no damage. I did have one wine glass break, but eh that’s nothing. Great company!
Good service
We are extremely happy with our move. 500 move made so easy.
From a to z this movers are highly recommended
DON'T DO IT
I wish I could do less than a star!
I hired 500move a year ago for a relocation move to Kansas. They jacked up the price $1,000 when they picked my stuff up. There were items that needed to be in boxes that I had been told in advance they would pack, they didn't and they were destroyed. I was told I had up to 90 days to file a claim on anything I found broken as I unpacked. When I did, they denied the claim. I had a brand new washing machine that was delivered with a dent. However, because of how they stacked it in the house, I couldn't see the dent until daylight the next day. I had a $150 aluminum ladder that was only months old that wasn't delivered. The driver took me out to the truck, pointed at my ladder and said it was someone else's. They promised for nine months that it was on the next truck from the "warehouse" .. never got it. They promised to pay $100 for it... never got it. When I filed a claim for arbitration, they completely and totally lied to the arbitrator.
The entire operation is ridiculous! They rush you about just to get in and out with all the damage they cause in between. In short, they caused $1,300 in damage and theft losses. Pass them!
Best Customer Service!
Just wanted to let anyone know that the experience I just had yesterday was above and beyond what I expected. I didn't have everything ready and when Rob arrived, he and his helpers just got to work and helped me finish my garage packing. I was in tears before they got to my house just because of the stress, and this help took so much off my shoulders. Thanks guys (sorry I don't know the other names) But so appreciated!
Grateful.
My experience planning a move from Surprise AZ to Portland OR has been a nightmare EXCEPT for the assistance I received from Ely Pazur @500Move. Another company put me in an extremely difficult, frustrating situation, causing me to look for a second moving company. Enter 500Move. Ely listened to my concerns and was competent in finding a plan to fit my needs. No pressure, no lies. Surprisingly, my situation changed and I cancelled the contract. Another surprise, my deposit was refunded the next day. Ely's integrity and genuine kindness makes me feel valued as a customer and restores my trust.
I'm grateful to 500Move and Ely Pazur for providing an honest service. Thank you!
Great job guys (especially Rob!!).
I just had to say something about this company. Rob cam out with his crew and wowed me. So grateful for his knowledge. Was delivered yesterday and just started unpacking everything and I am in shock. NOT ONE THING IS BROKEN (so far..lol). I also spoke to Stephanie several times (this woman is a sweet heart) and she always let me know where my furniture was at while on its way. Thanks to all involved. We are officially getting nestled in our new home! Thanks 500 Move!
Recent move.
Do NOT use! This outfit is the worst of the worst. Lost six of our boxes. Two were irreplaceable family treasures. Damaged several pieces of furniture. Unloading was the worst fiasco you have ever seen. Awful company!
Lost and broken items.
My girlfriend used them while moving in with me, they lost three boxes, broke a painting and a big screen TV. Then told us it would be three months or more to be compensated. Pathetic.
Awesome Movers!!
500 Move recently did a move for me from AZ to California and I want to just rave about my experience with them. They were first off, not very pushy but got me all the information I needed to make an informed decision. Moving already is very stressful and my rep immediately took the angst out of that for me. My sales rep gave me a competitive quote versus their competition. On the day of the move, they were prompt and worked diligently to get me out of my place in a timely manner. They took time and care wrapping all my prized possessions. And it showed on delivery, as all my items got back to me as I had them. Delivery was also very timely and I was even given updates so I could gameplan to meet the movers. I would refer them in a heart beat to anyone in need of a reasonable mover!
Highly Recommend.
I used 500 move for my relocation to NY, from start to end, everything was perfect. The phone estimator Lisa answered all of my questions, and I had a lot of them due to a harebell experience with a different company I used before, this time I understand all the additional and I had one at the delivery location, but I knew about it, the estimator didn't "hide" non of the charges/company policy. Items picked up on time and professionally those guys know the job, arrived on time as promised, all the items placed in my new location reassembled, and took all the used boxes and the used packing materials with them. In general, I am very pleased with 500 move services and will definitely use them again. Thank You.
Like.
Good job!
Had these guys move me in the Phoenix area recently. The guys did a really good job. very nice guys too.
Everything went very well!
Thank you.