500 Move

27 Reviews: Add Review

1. Horrible & dishonest.

   Dishonest. Brittany and Maria are liars. Their company stole and vandalized $10k worth of our stuff. They LITERALLY WENT THROUGH OUR STUFF you guys. I am sick to my stomach. If you want the move from hell, hire them. I can’t believe they even call themselves a company. Shame on you guys. Rot in hell.

2. Interstate move.

   This sounds very familiar. That’s their business model: they quote you a price lower than anybody else but still make a healthy profit on it because they use dirt-cheep subcontractors (the ones who actually deliver stuff to you). The only way for these subcontractors to make a profit is to steal your things and extort extra money from you on delivery (paid upfront, of course - before you know that a lot of your stuff is missing).
   500 Move is a fraudulent operation. People who work there know perfectly well what is going on but all they care about is just their salaries and bonuses.
   500 Move has a very good salesperson. His name is Ely Pazur. He has a very convincing phone personality and sounds like somebody you can trust - the worst kind. He knows perfectly well what is going on but still he sells you the “service”: he just does not care what financial loss and emotional pain he inflicts on his customers. He and other crooks from 500Move should be stopped. I would happily support any individual or class action lawsuit against the company.

3. Please think twice or maybe a dozen times.

   I move from AZ to OR. They broke a few things but the biggest issue is they lost 10 boxes. That's right, not 1 but 10. makes you question their honesty. Speaking to their management a woman by the name of Maria, she advised me she would check her lost and found. That's right they have a ware house full of lost and found items that they have not bothered getting back to their customers. In my 10 boxes were pictures, keep sake, cloths. DVDs and household items. some of these things can not be replaced. They have given up on locating my boxes. It did not seem to me that they put any effort into locating my boxes. They did the bait and switch on us. For the price I paid you would think that I would at least get all my belongings. This company sucks and if you care about your belongings you will not use them.

4. Bait And Switch.

   These guys called on the day of delivery and had me pay an extra $350 for a bogus reason - their truck couldn't "make it" to my home --- even though semis come to my town and my street all the time. Then, they broke a table and lost a box. Contacted the owner and he was RUDE and demanding. Don't trust them.

5. Great Move.

   Showed up on time, worked very efficiently. They took great care of our belongings. Great customer service team. Everything arrived within a timely fashion and in tact. I will definitely be recommending 500 Move to my friends.

6. Very good move.

   Had I good experience using this moving company form my move from Gilbert to Tucson.
   The moving crew was fast and careful with my belongings plus very nice and professional with me I will use this company again if I move.
   
   Thank You 500 Move.

7. Great Move!!

   I move from AZ to CA. This is my 1st time using a moving company and I have to say this was a great move and stress free form me that was the most important part. My belongings were picked up and deliver fast and in good condition. I was a little scared of using a moving company because I went online and read some horrible stuff but I took a chance with this company and I made the right decision. I really recommend this company if you want to move.

8. Worst service ever!!

   The moving company’s driver that they sent to me said with the little bit of extra and having to pack the TV for me (which I had called and agreed upon before hand, so $80 to pack it) it would cost $180 extra (so $100 for a little extra space). I agreed to that but said I only had the 550.33 that I was told to have in cash to hand the driver, so I just asked if he could see if we could stick to me giving him the $550.33 that I had in hand and I would give the rest in cash when they dropped it off. After calling his boss, the driver comes back in and says “for moving that far, my boss says we can’t do it for less than $2,000 with 60% right now”. Which had nothing to do with the fact that I had a little more, and was all about the owner not liking how much he was doing this for in the first place (which the owner straight up tells me on the phone later). I tried talking to his boss who says I shouldn’t have gone with a broker like I did and called a moving company myself and I wouldn’t be in this mess. He says he can’t make money for anything less than $2,000. I said “what about the $1,600 I agreed upon with you guys” and he says he doesn’t care. So I asked “what if I get everything down to the original square footage that was agreed upon for $1,600”? He says I’ll have to leave a bunch of stuff behind. The owner was then EXTREMELY RUDE and says “this conversation isn’t worth my time and money I’m wasting talking to you”! Who the [EDIT] says that to a customer!? I was completely polite the entire time and didn’t deserve any of that! I asked him about working towards the $1,780 that I worked out with the driver and he then tells me he doesn’t want to talk to me anymore and to hand the phone over to the driver. The driver talks to him and says his boss says it’s not worth it and they are leaving and I should call someone else. I was then stranded and forced to Uhaul everything across the country myself. WORST COMPANY EVER!! DO NOT USE THEM!! They will screw you over if they think it’ll save them some money.

9. Well done move!!

   We had out staff moved from Phoenix az to Portland oregon.
   Everything went well ,theses guys were very fast and easy to work with.

10. Terrible Moving Experience.

    Stay away!! They brokered our move to the lowest bidder for $2,300 and charged us $4,000. Late delivery, damaged, lost articles. Rob Kohn said he did not have to follow contract because he was contracted by 500 Move and not us. Forced delivery on Saturday while we had written on the contract Sat loading dock is closed. We were told take it or it will be an extra $1500 or they can drop it off out front. Had to pay cash (not check or credit card) before they would open the truck so we couldn't even inspect before paying in full. Of the 4 items delivered, one 200 year old amour was laid on it's back and other furniture piled on top. Damaged beyond repair. The other 150 year old table did not have all delivered so it is useless as well. Claim submitted but told it could take 90 days. I don't believe they'll do anything. If you value your furniture - take it to a reputable mover. If not, just throw it out and buy new when you get to your new place - it's what you'll have to do anyway if you use this company. Totally unprofessional. Don't be another victim.

11. Avoid this mover.

    Loads are not separated. There were items from other people mixed in such as a table base and bed foot board to name only 2. Items were switched such as my wooden book shelf for a particle board and lamps. Missing items such as my garden decor, cleaning implements and other specialty items. Several broken bins and book shelves. I feel as if I’ve been robbed. The only response was a complaint by the driver about how inconvenient it was for him to reload the other families’ items and that a “3rd party” would handle any losses. They did assemble bed and table, but refused to take all the resultant garbage including card board, plastic and bubble wrap. There was an attempt at stickered inventory but it was incomplete and not referred to upon delivery. I was not given a copy. Overall, it is obvious that this company did not care for my home items and had little concern that items were delivered appropriately meaning to the correct place. No concern for return of misdelivered items from or to others was expressed. Expect loss with these movers. Not recommended.

12. Would not recommend to anyone.

    500 Move Relocation Network aka 1st Choice Moving company aka USA Moving & Storage
    
    Do not use this company. In the beginning, I was in contact with a lady named Britney that was great; she was friendly, flexible, and gave off good vibes. She quoted me for my move and on the day the movers came, they told me they had to charge me more to appropriately wrap my belongings to prevent damage. The total came out to $788.64 more than the original quote. When I was ready for my belongings (I moved out of state), I called Britney and she told me she’d have to look into the schedule to see how soon my stuff could be transported; she said a lady named Maria would call me later on to discuss. I let her know I didn’t want to secure a storage unit until I knew when my stuff would arrive so I wasn’t paying for an empty storage unit. This was on a Wednesday. I did not hear back and assumed they were just busy. I called the following Monday and Britney said she didn’t have any updates for me but would have Maria call me back as soon as she got into the office. I did not receive any call backs. Tuesday came and a man called stating he was nearby with my stuff; since this was unexpected and no one communicated with me, we agreed he would deliver my belongings the following day so I had time to make arrangements. He texted me at 10pm that same night asking if I can meet him at the storage unit at 8am the following day; I agreed. I went to the storage facility at 750am and waited. He did not show. I texted him a little after 8am and he responded, stating they just woke up and he’d be there in an hour and a half. I was annoyed but there was nothing I could do. He still came late and the gentleman he was with made casual conversation with me; he said they met with his parents and had breakfast this morning. I was a bit offended as it sounded like they could have notified me ahead of time that they were going to be late so I didn’t waste my time going to the storage facility at 8am. They unloaded my stuff and to my disappointment, many of my brand new pieces of furniture were broken and damaged. Boxes that were marked “fragile” were squished and in poor condition. I was making notes of this and taking pictures and the man said to me, “They aren’t going to care about your damaged boxes.” After they unloaded my stuff, I called Britney, extremely upset, and she told me she’d have Maria call me back to file a claim. Still have not heard anything from them. Britney was great until the company had my possessions; she then had a very different attitude and always brushed me off, claiming this Maria person would call me, which never happened. Absolutely poor customer service and I wouldn’t recommend them to anyone.