AB Movers

22 Reviews: Add Review

1. Stole 6k

   Stole a book of checks. Four guys all kids. One big kid. Creepy experience Please call the police ASAP. Crooks. Kenny Baker , owner does not care.

2. Worst moving experience ever

   We hired a 3 man crew to move our 1 bedroom apartment. We told the company upfront what items we had and how many boxes. It took them over 7 hours, when previously it only took 4 hours to move our stuff in previous moves. My husband had to help them load and unload boxes and move furniture because they were struggling. They even damaged our antique piano. They told us during the move they may not be able to fit everything on the truck and we’d have to hire movers again to move the rest. They did a horrible job at packing the truck and didn’t put all of our items on the truck. We had to come back multiple times to load the remaining ourselves in our cars - and I am 4 months pregnant. We hired the cleaning service and the maid took 3 hours and didn’t even finish. She said she’d be back the following morning and never showed. We kept calling the company and they kept saying “we’ll call you back” and they never would. We had to finish cleaning the apartment ourselves. In that 3 hours the maid didn’t even mop, clean the drawers/cabinets, oven, or toilet. We will never use this company again and don’t recommend them to anyone.

3. Never again

   Well i try not to do bad reviews on companies because everyone is trying to make a living. After the experience I had yesterday/thus morning with AB Moving. I will not be silent. Brace yourself because this review it a long one:
   
   When i booked my service I was told I would have six men and two “trucks”. Instead I got six men and two trailers.
   
   My heart dropped when they arrived. When i booked the service i was very transparent with the fact that i have over 100 boxes and bags and a lot of furniture and miscellaneous items. I thought that two trucks would be the same as my neighbors that moved the day before with two men and a truck. They had two 18 wheelers type moving trucks & 4men. Their home was way bigger with way more things than i had and all their stuff fit with room to spear.
   
   The individuals under the crewmen were very professional and personable. But the hispanic man that led the second crew was not. He felt comfortable enough to tell my daughter, “ if i new you guys more closely , I would tell your mother not to buy do many things”
   
   First off how dare he. His job is to move my things no matter what! Secondly, you don't address my daughter if you have an issue with my decisions and third don't tell me how to spend my money. Then because he refused to bring my fridge in and said the crew that had already left will do it. This resulted in me having to throw away all my refrigerated items because it took the first crew a while to get back here, remove my front door to get the fridge in.
   
   While moving me the guy over the first crew complained that he doesn’t usually move bags. (“I told the person I scheduled with that I will need to use bags for the food after I was told to take it out. Meat can’t defrost in boxes”) He proceeded to complain that he is use to boxes and the bags will throw his back out. Mind you i only used the contractor bags for the food i was told that I had to clear out my freezers for the movers and our covers.
   
   Only to be told that i never had to remove my meats nor have the freezer defrosted, which ruined most of my meat overnight. I was told by the movers that i only had to remove breakables. So dispatch gave me information that cost me half the meats in my upright freezer and half in my chest freezer.
   
   Then one truck had to make a trip 1 hour and 30 minutes one way back to my old place to get the items that wouldn’t fit in the two trailers on the first trip. I specifically told the guy over the first crew that i wanted my safe on the first load. He assured me that it would be. Only for him to claim he forgot and left it for the second load. I plan on going through it today to make sure nothing is missing considering he left here around 3 something heading to get what he claimed was only a few large items and didn't make it back until almost 11pm. For a table set and only a few mire items according to him.
   
   He called me at 4:08 pm after he left and asked for the third time if I wanted him to close out my ticket because of the time is still running and he was finishing up a 30 minute break. He seemed not to want to bring my other items. I explained that i had no other way to get my things which is why i booked them. Well it end it was over $1300 for one truck and over $2600 for the second one which was 15.15 hours on the second truck which put them at 12:15 the next morning finishing up. Mind you they started at 8:30am.
   
   I will never use or recommend this moving service to anyone else. I am very disappointed with the equipment and the crew leaders. The crews under them were awesome but the leaders fell short and it it cost me over $3900 just to move a 2800sq house. It would have been cheaper had I used two men and a truck like my neighbors because they were done moving them completely within 4-6 hours.

4. Local move

   I had a local move 20 minutes drive away. 930am to 530pm move still not done. My furniture not assembled. Scrapped my furniture. Charged $1200 wanted to keep charging for a 2 bedroom move. Do not do it please beware of these guys!!!

5. Worst movers in Texas!

   Worst moving company in Texas, avoid like the plague!! Had a crew come out and refuse to do a move, which forced me to have to reschedule and lose thousands of dollars in truck reservations. The second crew that came out did a decent job but told me that this kind of stuff happens all the time. There is no accountability. Individual crews may just decide not to show up on time or do the job at all and there's nothing you can do about it. Corporate offered me "$50 off my next move" which is a joke considering the thousands I lost. Pick a reliable company next time, it's worth it.

6. You hire 3 movers but only 2 does the owrk.

   DO NOT HIRE THIS COMPANY!
   
   The movers came with furniture already in the truck!! They stalled time by having to figure out how to maneuver my furniture with the furniture already in the truck? I am filing a complaint and plan to sue this company for a 500 dollar bill when I only wanted a 2 hour move.

7. Broken TV, damaged furniture, no response from customer care.

   DO NOT USE THEM!
   
   First, they forged a signature on my contract which we never went over, broke my $1700 tv, damaged the floors to my place, damaged my dining table, chipped a nightstand, and broke part of my sectional couch.
   
   Offered me $250. I pointed out the clear forgery of the contract and the customer care guy agreed with me. I couldn’t get anyone on the phone or replies from customer care via email after that conversation. All I wanted was a reasonable settlement for the thousands of dollars of property damage they did.
   
   Will have to file a claim against them through the Better Business Bureau to seek punitive damages.

   

8. Don't hire these criminals, AB Moving moved us on Dec. 12, 2018.

   These people are criminals, we hired 3 trucks & 6 guys. They stole our clothes, scratched valuable antiques& all of our furniture, even though it was wrapped, the even stopped up our commode in the garage at our old house & it flooded our entire garage where they left valuable antiques & all we found was a huge roll of toilet paper deliberately stuffed into the commode. This was done to delay the time. They kept saying they were coming to see us & then they just didn't return our phone calls, we are filing suit against them. We have since talked to 6 people that were scammed by these deadbeats! They even called the Galveston County sheriff's Dept& staged a fake argument between me & my husband 2 times to stretch out their time, GCSD sent 4 officers to our home. We had to buy new clothes because they stole our clothes, trophybelt buckles and etc! These people didn't even flush the commodes inside of our house when they did no. 2, they left an awful mess for us to clean up, I could go on & on, they are all CRIMINALS! Elizabeth & Keith Guilbeau.

9. They steal from you!

   Do not hire AB Moving! Their movers stole from us and the Company takes no responsibility even though they say they are bonded. They don't return calls! We filed a Police Report, but no action on the part of AB Moving! Save yourself from this ordeal! Hire some other company!

10. AB Movers is one of the worst movers you can ever find.

    I called AB Movers and asked if they are specialized in moving Piano and they said yes and created the schedule by saying you have full insurance for the move. I even got an email with fully insured. They literally broke my piano in the move and after delivering they said you can file claim and charged for the move. I called the customer service and it always goes to voice message and after leaving voice message nobody will return to the call. I called and clicked option to talk to scheduler and someone picked and told them to connect to customer service in claims. Finally they sent email to file claim and I told them I am fully insured and they denied it and they said they can only pay $300 for piano worth of $2400.
    
    Please do not go with these movers if you have to move expensive items.

    

11. Slow!!

    Very slow movers!! Each time we have moved, we used movinghelp.com and was done within 2 hours with 2 movers. It took this company 2 hours just to load the truck with 3 men!! Also, two men took a dump in our bathrooms without asking nor stopping the clock, we didn't know until they needed toilet paper..how nasty and unprofessional! My family had to help load and unload because they were so slow!! We paid over $500 and still have a garage full of boxes to take upstairs into our home. I would never recommend or use them again. They were leaving the house with one item on the dolly and wrapping furniture that my husband had already done! I think this was to try to make the move longer so they could profit more since it was hourly! Never again!! Negative 5 stars!! We paid for 4 hours and still have to move several boxes ourselves..not happy!!

12. Extensive damage to piano, unprofessional movers, poor customer servic.

    My husband and I hired AB Moving and Relocation to move an upright piano a very short distance for us, and received a piano with significant damage. Upon arrival at my home, I observed the “professional movers”, Moe and his one crew member, push my piano out of the back of their truck only partially wrapped in plastic and padding, with the entire right side exposed where the plastic had clearly been sliced through, and only partially wrapped on the left side. They took the piano off the dolly onto my ceramic tile flooring, and rolled it across the tile to its final destination (despite it being common knowledge that doing so may break tile).
    I immediately checked the side of the piano that had been exposed, and saw that the black enamel had been significantly chipped, with flakes of the enamel on the floor surrounding it. When I pointed this out to Moe, he said “I don’t think we did that, this piano wasn’t in perfect shape in the first place”. When I pointed out the enamel flakes on the floor, he said “oh, maybe we did do that”, making no apologies. His moving partner (only 1) immediately walked out of my home and returned to his truck. I found more damage to the back of the piano on the wood, and even more significant damage on the left side.
    
    One gash on my piano is deep enough that the plastic from moving is wedged into it. When I asked what was to be done about it, he said he could “call a specialist to come out and take a look at it.”. He then had me sign forms with no written description indicating what I was signing, and asked if I’d like to “leave [him] a tip today”, unbelievably. Since Moe offered no further details regarding when I would be seeing the specialist, I again asked Moe for the procedure to rectify the situation, and he told me to “call the company” and got in his truck and left.
    
    I am not sure that these individuals had ever moved a piano before, or been trained on moving a piano, therefore I could hardly refer to them as "professional and experienced movers" as advertised on the website. I called the company to discuss my experience and still haven't received a call back; only a generic email detailing the claims process. Hire someone else if you value your belongings in the slightest! My experience with both customer service and the movers was upsetting, to say the least.

    

13. Do Not Use This Company.

    If I could give less stars I would. I used Jorge Espinoza's moving team on 6/16/18 and my engagement ring was stolen during the move. This was after I paid $1150 for the move and tipped $300. There were no other people in my house besides the 3 movers, my husband and myself. I filed a claim with the company escalating ultimately to the owner Kenny Baker because none of the representatives showed any interest or concern in the theft. The OWNER Kenny Baker told me this was a case of he said she said and he treated me as if I instead was the their. The owners exact words were “what do you want me to do about it?”
    Do not use this company they have no morals and do not care about you as the customer. Their insurance is bogus and they will do anything to get out of covering your items.

14. AB Moving.

    These guys did an amazing job on my move!! So so happy. Showed up on time called before coming. Padded and shrink wrap all items all at a great rate. Worked hard padded down my banisters put floor thing on floor. Could not be happier 4000 sq ft home no damages. Gave them 100 tip!! I will recommend to all my family and friends. Great job guys!!

15. Great Job Guys!!

    Got a quote online for $95 hour for a three man crew with $35 trip charge.  Guys called me before coming over.  Three hispanic guys showed and did an amazing job.  Wrapped all my items and got the move done in 3 hours.  Highly recommend.  Crews leaders name was Francisco.  I think they have a maid service as well but did not use that.