On this page you will find reviews on the company Cross Country Moving Group from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Cross Country Moving Group – 4.1 (calculated based on 680 reviews).
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Trustworthy and Professional.
We have used a lot of movers over the years, because we relocate for work, a lot. This was the best experience we have ever had, though. They took care of every detail! Everything was so secure and handled with tender loving care. Nothing was lost or broken along the way and they took the extra time to properly label everything and keep it all neat. The guy's who came to the house from Cross Country Moving were very friendly and professional the entire time. I felt like they actually cared about us and making sure our valuables and personal property were well taken care of during the move. The next time we have to relocate to keep our careers moving forward, we are calling Cross Country Moving Group to take care of us, again.
They did an excellent job.
They totally met my expectations. Moving is a pain, but working with Cross Country Moving Group made it a lot easier. The staff was friendly and everything was done in a timely manner. I had no issues! Everything was totally professional. Thanks for making my move a little less painful!
Smooth Move!
The movers were fast paced, but kept things organized. I was surprised how good they did, because I was a mover about 10 years ago and we never did work like this. Keep it up!
My move.
My experience with Cross Country movers has been mixed. Tommy, the booking agent, was friendly and did a pretty good job explaining things. That said, his estimates for the size of pieces of furniture tended to be on the small side. I measured every single piece of my furniture and every box, this helped ensure that the estimate was close to the final moving cost. Tommy said he would be there every step of the way, but in reality he more or less dissappeared once I had booked. Cross Country movers subcontracts to other moving companies. So ultimately it was Stop and Move, LLC that loaded and delivered my goods. The gentleman who loaded my move in Rochester was wonderful. He was clear about when he would load and was very thorough and kind when loading (as were the 2 men who helped him). After the load is when things went down hill. The company had said that they would tell me when they loaded in Rochester when they would arrive in Rochester. They did not and said they could not. When I arrived in Sacramento I waited a couple of days to hear from them with an update, but I did not hear, so I reached out. My queries were fairly promptly responded to. One person who called me back said my stuff would likely arrive by the end of the week (we had arrived on a Saturday so by the following Friday). But the woman who emailed me back said it would all arrive by sometime the following week and that if I didn't hear from someone by Monday, to email her. On Monday I emailed at lunchtime. But I also got a call that day from the driver. He said he was in Vegas, and the truck needed some repairs, but that he hoped to leave the next morning and that maybe my stuff would be delivered Tuesday night, but more likely Wednesday. Then on Tuesday afternoon he contacted me and said he thought he would arrive Wednesday between midday and 4pm. Then on Wednesday he called me around 10am with more truck troubles and said arriving Wednesday was unlikely and that Thursday was more likely. Then he contacted me later Tuesday and said he might be able to deliver Wednesday night. Then he told me later that afternoom that hr could not and that hopefully he could deliver Thursday between noon and 4. So maybe he will make it tomorrow. It isn't the amount of time that is the problem, but rather the multiple changes. I just started a new job and it isn't easy to just keep having to change when I need off. In addition it is hard on kids to keep having the dates changed. The other issue is with payment. Read the contract carefully as delivery must be cash or postal money order. My bad for simply relying on what Tommy and Eric told me..they simply said money order, without the postal part. Turns out it must be postal, they will not accept a money order from your bank. So overall a mixed bag. I have moved across country before and no experience has been perfect, but this one has been more problematic than others.
Smoothest move so gar.
I am very particular with how I handle my valuables. I've also worked in a warehouse on and off for years so stacking pallets and fitting pieces is something I've acquired a talent for. These guys know what they're doing. They keep in constant communication with their timeline, their vision for the whole process and give reasonable estimates. The prices are seriously competitive and they never get impatient with all my questions and concerns. They take the time to walk me through everything and that's something that I personally look for with every business.
Cross country move.
I moved from Florida to Pennsylvania and was dreading it. Because of starting a new job, I didn't have time to load a truck and drive it across the country. I got in touch with Cross Country Moving Group and they set me up with a team that was professional and took pride in their work and their customer's property. At first, I was a little worried about some fragile items, but they assured that everything would be wrapped and secured. When they delivered, they were guaranteed to be in the same condition as when they left. They were helpful and courteous and had great customer service. I would recommend them.
Moving.
Throughout my life I have had to move entirely too often. It’s never a fun process. I actually despise it, but what else can you do when life calls? My last big move, probably my biggest move yet was this last one. I thought it was going to have me pulling my hair out before I could even get there. I’ve moved countless times, but I’d never actually moved out of state until then. Luckily I found the Cross Country Moving Group and was blown away. Not only is the staff incredibly helpful and kind, but to my surprise my very first out of state move was a breeze.
High Quality service.
Moving is, of course, a very stressful experience. A lot of moving companies can cause you to stress even more, but not Cross Country Moving Group. They were so nice and respectful, they were fast and efficient, and they took really good care of all of my stuff. Boxes, furniture, you name it, they took extremely good care of them all. All of my belongings made it, not a single box missing, and all of it was in the same condition as when it had left.
Local move in Arizona.
They did a amazing job and he’ll me move with with my wife In our new home in Yuma Arizona had fun and they were very polite.
Buyer Beware.
I wish I had taken more time to read reviews before I agreed to contract with this company. They are a brokerage that has no control over or interest in managing its downstream service suppliers. My experience was similar to others..low quote, increased price 30% to take furniture claiming the sales person underestimated space I would need..called multiple times after no communication for two weeks and Cross Country could not locate furniture for several days..received call two hours before they planned to arrive not 24 hours as promised..attempted to charge more if I could not meet them at time they designated and when I managed to do that then required me to pay additional fees because the very large truck they brought (my furniture occupied maybe 1/8 of it) could not get within 50 feet of my home. Many pieces of furniture were damaged including holes in sofa, broken cabinet, a broken lamp, etc. I don't expect to get any resolution on the damage given the incredibly poor experience to date and the fact that the handoffs from company to company were so extensive. This is a disreputable company that should be investigated and put out of business by the Federal Motor Carrier Safety Administration.
Great company!
If you're anything like me, moving is nerve-wracking and stressful. Moving to a different state, especially with two kids, is worse than I imagined. I knew I needed a moving company to help us, but I wasn't sure who to trust. When I got in contact with Cross Country Moving Group, they were so nice and professional. Everyone that helped was incredibly knowledgeable and assured me that everything would be fine. The movers were great and mindful of our belongings. Thanks to Cross Country Moving Group, the stress of moving went away and my family and I are in our beautiful new home. I would absolutely recommend this company to anyone needing to move across state lines.
Great Customer Service From Across the Country.
I live in New Mexico and hired Cross Country Movers to move my grandmother who lived in the same house in Athens Georgia for the last 56 years. You could say she's a "packrat," and everything is sentimental to her. The crew was very delicate and respectful with her stuff and had her laughing the whole time. I thought I was going to have to fly over there and help until I called these guys, they were fantastic!
My out of state move.
You tend to get nervous when you're moving to another state. I was very worried, and I had no idea where to begin. I called Cross Country moving group and the lady was very friendly and reassured me the companies the use are insured and contracts are binding for my protection. I went over a few choices and they kept working with me until I was comfortable. Even though all the stress of trying to find the company that fit my needs they went above and beyond to get me discounts also. I was so scared to move. Now I am in my new home, with all of my things and no worries. Thank you Cross Country moving group.
Long-Distance Move.
Recently, I needed assistance with moving from Maryland to Atlanta due to starting a new job. After searching around, I was beginning to feel discouraged due to the quotes I was finding. Luckily, a close friend of mine suggested Cross Country Moving Group. I was able to hire them without having to break my bank. They were professional and quite friendly to me right from the get go. They treat my belongings as if everything was fragile…No scratches on instruments, no dents in any of my furniture, and no broken glassware! I’d highly recommended Cross Country Moving Group if you need help with a long-distance move!
Super helpful!!
I was beyond pleased with my move with the Cross Country Moving Group! I had to move from Nevada to Texas after I lost my job and the low quote that I got from them was just the price I needed. I have a collection of tea cups that I was afraid would break in the move, but they’re all in one piece and I couldn’t be happier about it!