On this page you will find reviews on the company Golden Valley Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Golden Valley Van Lines – 2.5 (calculated based on 24 reviews).
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Total scam - Do not use these people.
1) Dave - was rude, was a snake oil sales man, seemed to disappear as soon as the "deposit" was made, seemed to faked illness as part of the scam. NOTE: For interstate moves, any good company is not supposed to take a deposit. They can ask for local charges if they are storing it before shipping, but you should not pay until the goods are delivered to the final destination.
2) Christine - Easily one of the worst human beings to her core that exist on this earth. She will beat you down and then expect you to apologize to her. She has the customer service that makes the DMV look like the Waldorf Astoria.
3) Overpricing - my price went from 4500 from OR to IL, to almost 10K. They hold your god hostage and refuse to deliver if you do not pay them these "extra charges". They add random charges.
4) Careless workers - They crew that loaded was okay, but did not fill out the paperwork very carefully. The goods came in three shipments, and they broke about 40% of what was shipped, including priceless Christmas ornaments from my family that I will never get back.
Bottom line - these people are unethical scum that will take you for all you are worth. Any good review are people that are either friends of theirs, or people they paid. Unless you know a good B size company from work of mouth or networking, stick with the big guys: Allied, Atlas, Mayflower, United, North American and Bekins. Always ask if they are a broker, and ask for their DOT certification.
Seriously Bad - STAY AWAY!
As others have shared, if I could rate zero, that would be my rating! Charges more than double their estimate, delivery 3 days beyond the "absolutely latest delivery date" and sales & customer service that seemed like it was a hassle for me to understand what was going on with our delivery! In two simple words - STAY AWAY from these guys! Also, look at the Department of Transportation for the REAL number of claims with them! Their License has been suspended periodically!!
Their sales person Aaron committed to an "absolute" delivery on a weekend (as my daughter was starting her job on a Monday), but nope, not until late Wednesday. And they had 30 days advance notice to schedule the mere 1000 mile delivery (they held her items in storage for 30 days)! Finally, as I've tried to settle this reasonably, not only has the story changed numerous times ('yes, we overcharged you by 73 cubic feet" .. "actually I was wrong.. in fact we under charged you!")
Finally, the best was when I was informed that I do not have the right to take them to Small Claims due to their contract and some regulations! Seriously? These people wont own up to their poor service!! STAY AWAY!!
Golden Valley Van Lines is Terrible.
My moving experience with Golden Valley Van Lines was bad enough that it actually made the Seattle evening news. You can view the clip below. It would take a lot of space to cover everything that they did so I'll let the clip do most of the talking but the bottom line is that they will lie to you and say whatever they need to get you to hire them and they won't follow through with any of it. They prey on people who have never used a professional moving company before. Their moving consultant, Aaron Petrolia lied to me repeatedly and used social engineering techniques to try and gain my trust. They give you a low bid and once they have your stuff, they jack up the price and hold your stuff hostage to force you to pay. The reporter from KOMO TV News researched them and said that the government has actually shut them down but they are still operating using shady practices. They have their contract written in such a way as to absolve them from any liability for anything. If you have the money for a lengthy legal battle, you will most likely eventually win a judgement against them but they will just declare bankruptcy and then just begin operating under a different name. It looks as if this has happened before so it's not worth the effort. I asked for a partial refund and they laughed at me. I'm not getting any money back from this but I'm making it my mission to warn others away from this horrible, dishonest company. Also, their BBB rating means absolutely nothing as it is based on their level of responsiveness to inquiries from the BBB, not on actually fixing issues or resolving complaints. I have gone through all of their Google reviews and they appear to be fictitious and paid for by the company unless you really believe all the people who are based in foreign countries who wrote them came here just to use their services and then returned to their home country. Of the US based people who wrote reviews, if you look over their other reviews, they have written several for other moving companies as well and based on the dates are apparently moving every two months and hiring different companies to perform the move despite how happy they claim to have been with Golden Valley Van Lines in their review of their moving experience with them. https://komonews.com/news/consumer/how-to-steer-clear-of-rogue-movers-who-hold-your-property-hostage-for-higher-payment?fbclid=IwAR1dcAl7jCJCe-xCv3wWoyhO8Fej2lHu7VPGyf.
Poor quality of service overall, plus many damaged items.
Find another company. Much of my grandmothers furniture is damaged or destroyed, boxes crushed and the contents damaged. Items were dropped and damaged in front of me as they were unloading the truck despite asking them to be more carful. The company has not done anything but tell me I need to go through the claims process despite being told someone would contact me personally due to the magnitude of the situation. They charged us for crating a piano that we did not have. Overall experience is terrible and if you are looking for a company that will be careless with your belongings, over charge you at the same time and then not do anything to make it right but offer you pennies through the claims process then Golden Valley Van Lines is for you! But I would look elsewhere as this company has proven it is not interested providing even mediocre customer service.
We are still going through things piece by piece. Everything from poorly packed items that broke in a box, boxes were not kept upright and were rolled in some cases off the truck (I saw them do it and asked them to stop), smashed boxes, damaged/destroyed furniture, the way they loaded everything into the storage unit by throwing boxes to the back of it (I have not gone through them since I cannot get to them yet), careless handling, and I even have a picture of the fuel cap on the truck was carelessly left off while they were driving across the country. I say again, find another company.
Do not overpay for a company not interested in making things right with their customers.
1800 to 4900 and violated the contract MULTIPLE times & dmged house.
If you want to get scammed, choose this company. So this is going to be lengthy, but PLEASE read this before you pick them, because I am going to be taking them to court. They quoted us $1800 for our move from Tacoma to Colorado springs. The receptionists were very nice on the phone, and the guys packing did a good job. BUT when they loaded up the truck, it went from 1800 to them needing $3700 more once they got to Colorado. The guys said, that's just an estimate, but we wouldn't have to pay even close to that much. Ok, fine. So we say you can't deliver before June 14th, because that's when we get our house. So the day of the 12th I get done with work I have several voicemails on my phone from a man with very poor english about how he is going to be there the 13th. I have to be at my house between 9-12 or its 200$ an hour for waiting, and that I HAVE to pay cash. He screams at me on the phone when I said I was told to pay credit card, and calls me an fing liar! Call the company, they say they will call him. He gets ticked off, doesn't show up til 1345 and he didn't unpack anything or put it back together like was in the contract. And they were supposed to have two men to unload, turns out the driver (from Uzbekistan) called up a local guy he found on craigslist to help him unload and that guy did all the heavy lifting. They didn't take any of the blankets off, or unpacking tape, didn't put anything back together, they damaged the wall, the craigslist guy dropped the coffee table on my toe as we were moving, and I had the cops on standby because the Uzbek guy was swearing up a storm and saying how much [EDIT] all this was. Thecompany has said they are going to refund me, and the last few times I've called they haven't answered or returned my calls. More to follow..but DO NOT USE THEM!!
Liars, Thieves, Scammers.
**Update: 4 months of requesting delivery, and I was finally told I would have to go get myself from a storage unit and now pay $4800. All the boxes were stacked on my tv, which was shattered. Half of items were missing. They claim they lost a pallet and would search. It was NEVER found and my pool cues were stolen from a bundle that did arrive. The boxes marked "FRAGILE" were tossed in pile and items were broken. They finally promised a refund of $480, and gave insurance claim information. No one called back. After months of hounding, they sent check for $240 that bounced. They reissued, and it went through. The remaining $240 check bounced. As it turns out, they've been investigated many times and their solution is to change name slightly: "Golden Van Lines, Inc." becomes "Golden Van Lines, Inc" or "Golden Van Lines Inc". It has been going on for years and they create fake positive reviews for BBB and online sites.**
Initially I sent out my information for quotes and this SEEMED the best. I measured all items and there was no surprise for furniture. I was quoted $1400 for my furniture and 20-30 boxes. I added 20 boxes and it became $3400. To my satisfaction, that has still not been explained. And I called for 2 weeks upon upon rechecking my destinatination before I spoke with a previous contact. They then cancelled pickup and I had to deal with very unhappy landlord who thought I'd be out 3 days earlier.
To date: I still do not have a scheduled move-in, and the only reason I'm "supppsed" to get one is because I kept calling and my texts were ignored. Weeks later and I still do not have a date for a moving company that costs MORE than the rest. I really am willing to pay to make this the last time I deal with them. We are now 3 weeks out from. When I first left a message.
I spoke to dispatch/manager last week, and 8 days later have no ETA. Make you're own judements--and believe me, they'll lie and defend. It still makes no sense for all furniture with 20-30 boxes to Florida to be $1400, and add NO furniture and 20 boxes to become $3400.
I still cannot get my furniture an I've been calling for a month.
NEVER! Use this company!!
Best of their customer service is to discredit the client instead of fixing. I already know the fun stuff they'll say.
But facts are: I want my furniture, and I'm really doubting it shall ever occur.
Absolutely Terrible.
Absolute worst moving service I have ever used. Not only were they no shows multiple times, but our boxes arrived wet and smashed, the movers were putting boxes marked "fragile" at the bottom of stacks of boxes marked "books/heavy", one mover kicked our rug and a box off the truck. They lost a variety of things, including half our daughter's bed and a new XBOX, which magically disappeared from the top of a box. It was actually insane how terrible they were, and the lack of accountability from the owner was deplorable. We had water and dirt inside of our well wrapped boxes. DO NOT USE!
Moved with those guys from eastern WA to western WA.
Finally a moving company that actually does a good job and gets your belongings in the time as promised. Spoke to stan over the phone and he provided us with a quote that seemed very reasonable (I moved 3 times in the last 6 years so I already know the rates) and he assured me our things will get to our new home in Seattle in time. Overall it was a great experience. Clean work, no damages and most importantly ON TIME! Thanks Stan and the great movers crew I will definitely use you guys again.
Moving.
Johnny and James moved me.5 stars for them!!professional courteous and careful with my things. These men work smoothly and efficiently. Great crew. 2 stars for admin. They kept badgering me changing times and dates of move. Bad for business there management. Ask for Johnny and James. They are who you want and need!
Overcharged and misquoted.
I was originally quoted $540 for 3 guys for 4 hours. I got 2 guys for 2 hours and was charged $810..
When I spoke to Aaron about what we needed removed from our storage unit to our new home I said. We just have some furniture pieces we need moved. 2 beds, 3 dressers, 2 mattresses. Some buffet table, a hutch and a couch. I said we were just worried about getting the furniture moved in. He said they charge 135/hour and will charge a minimum of 4 hours and that they will send 3 guys. So, I said ok in that time the movers could probably move all the boxes too since our storage unit is 10 minutes from our new house and he said they have a 26ft truck and should be able to get it all in one load. So now I'm thinking we have 3 guys for 4 hours and a 26ft truck. Even when they girl called to confirm the time the movers would meet me I mentioned us having their services for 4 hours and she never corrected me or said anything otherwise. Next morning, 2 movers show up and their truck is half full of someone else's stuff. The movers themselves (Andre and Akin) were great! They were very friendly. They showed up with paperwork saying we only had 2 guys for 2 hours and all they were supposed to get was 2 bedframes 2 mattresses. I told them what I had told aaron and they squeezed and fit as much of our stuff on their truck as they could. Very carefully and quickly. They even came and set up the beds in the new house. But then, we were charged an additional almost $400!
Moving aucks and it's hard and so yes you pay someone good money to help out or do it for you. And I know you get what you pay for but to be completely misquoted from ALL aspects is just bad business.
Again though I'd like to say how great Andre and Akin were. Super nice guys. And great at what they do.
Awesome Service.
Only giving 4 stars so far because I just shipped my stuff off yesterday cross country. The guys totally impressed me by arriving exactly when promised! James and Johnny were very courteous, professional, and worked quickly and efficiently. They did an excellent job of wrapping and cushioning my larger pieces, and took an entire inventory. If the guys that deliver my stuff are as good, I will be thrilled!
Moving Day.
Today Golden Valley Van Lines picked up my belongings. The crew consisted of Daniel, Ramon, and Jesus. They were professional and took care of my furniture and belongings as if it were their own.
I highly recommend them to anyone planning a move.
Awesome company.
I let golden van lines handle my move from California to Washington and I am very pleased with the price and the service they have provided me. The guys that loaded my stuff took the time to protect the furniture and loaded it carefully. It arrived to the destination within the time frame that was quoted me and everything made it safely. The guys that delivered it were courteous and arranged all the furniture for me. I'd definitely recommend this company to anyone!
Fast and great service.
I moved from Florida to California 3 month ago, they made it, I was so worried for my belonginibgs, I had very expensive stuff in my older house that needed to be taken care of and everything came in one piece, the driver was courteous and even offered to bring my stuff earlier then planned, the representative on the phone quoted me $$ and it was similar to what I eventually paid, very fair, my next house move with me with them for sure.
Awesome job.
I just moved from WA to AZ using this moving co. What an awesome job they did. So happy I chose them.