On this page you will find reviews on the company Golden Valley Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Golden Valley Van Lines – 2.5 (calculated based on 24 reviews).
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Great move.
I moved from Kent to Tampa Florida. Being a single woman I needed help with the packing. Aside from being a bit late showing up, the guys were wonderful. They packed all my delicate items with care and took special care of my piano.
I did have a few boxes that were slightly damaged but nothing arrived broken.. I would definitely say that I would use them again.
Interstate moving.
I was moved from Seattle wa to Venice CA 2 about 2 weeks ago and I just finished unpacking everything, I must say besides couple smashed boxes which honestly could have been packed better (by me) everything arrived ON TIME and in the same condition that it was picked up. starting from the reservation and the in home estimate that was giving me, everything went really smooth and on time.
Do Not Use This Company.
First of all, my price went from $5300 to $12000, after they loaded a small truck to take to a warehouse to wait for more loads. I was told that my furniture would be at my new house sooner. It took 2 weeks, luckily we had a place to stay without having to spend money on a hotel.
They have broken so much of our stuff, I am very upset that my expensive collection had about 30 pieces broken and had to throw away about 4 because they could not be repaired. They turned boxes upside down that said TOP and did not even read fragile, maybe they don't know what that means.
No one stayed in touch with us to let us know anything, we had to keep calling to find out where our furniture was.
This is the worst company ever. I am sure that I wont be compensated for the breakage or anything else .
Do not use this company!
Same experience as Katie, Krishna and the others had.
My bill ended up being $1,022 higher than the $2,248 stated in the "Binding Moving Estimate" I received. That's almost 50% more - pretty hefty. After the move from Oregon to DC was done, I looked at the paperwork again, because of some damage to my furniture. It raised some serious questions. I thought the price increase wasn't justified, so I sent Golden Valley Van Line emails with the questions I had. I sent an email on December 12, 2018. I then tried again on January 5 and again on January 19, 2019. I never received an answer. By now I feel scammed.
I wasn't in Oregon when Golden Valley picked up my stuff at a friend's house. At the time of pickup the company representative claimed that it was much more than what I had estimated. He charged me $672 more. It was a take it or leave it kind of deal with my friend wanting my stuff out of her garage, and I wasn't there, so I agreed. When my stuff arrived, I did the math and found out that it was just 9 cubic feet more - kind of a steep surcharge. At arrival I was told that the large truck couldn't park in front of my house, so I would have to pay $350 for a shuttle. The surcharge for such a shuttle is in the contract. What's not in the contract is that the "shuttle" seemed to have been the main transporter. There was no large 18-wheeler outside the city, as the company representative had told me the day before and then again that day. The van and trailer combination that did arrive with my furniture had another client's furniture in it, and the guys told me they were in a hurry to deliver it to another city that day.
So, to sum it up:
Pros: It started outas one of the lowest priced offers (but of course it didn't stay that way). The furniture was well packaged with thick blankets all around. The guys delivering it were pretty careful and handled everything well.
Cons: One rail on my bed was damaged and my washer apparently dropped at one point. I feel cheated out of $1,022. Communication was terrible.
The last three emails being ignored was not the first time communications with "Christine S." completely dropped (there is no last name on any of the paperwork - interesting - I mean, social media is different, but there is no last name in ANY of her communications, not even the contract or receipt). When I tried to arrange delivery, I didn't hear from her for weeks and then only got phony excuses. When I complained about the surcharge for the van because the 18-wheeler couldn't get to my house, I was told that I was being "difficult" to work with. Same kind of take-it-or-leave-it deal, only this time with my stuff in the company's possession. At delivery the company representative immediately threatened to leave if I wouldn't sign the papers and handed over the money first thing. When I asked for a receipt from him he refused and didn't even want to tell me his full name (same deal as with Christine S., remember?).
Long story short, this California branch of Golden Valley Van Line is NOT a trustworthy partner I would ever recommend for your move.
Worst experience I have ever had moving.
My quoted price increased drastically at least twice. The woman I talked to on the phone, who said she was the general manager of Golden Valley Van Lines, was not helpful and rude. She would not listen to my concerns about the escalated pricing and instead responded to pretty much everything with “pay with a US Postal Money order,” no matter what my question or concern was.
The unload driver called me on a Friday to let me know he’d be there on Sunday around 3pm. He called Sunday morning around 10 to let me know he’d be there in about 30 minutes. Since it was much earlier than I anticipated, I rushed to drop off my dog at a dog sitter’s and to find an ATM….because, of course, there was another charge for stairs that could only be paid in cash. (The contract I signed said a flight was 10 stairs, but I was charged as if a flight was 7) The driver called again, about 20 minutes later, to let me know it would not be until three.
The movers showed up, and asked how much stuff I had. I said I believed it was approximately 1200 cubic feet. This statement was met with an “Oh dear, that’s a lot of stuff.” As they started prepping to unload, someone from my neighborhood came and asked the driver about the wires/cables they’d hit on the way into the neighborhood, and why the driver hit them, stopped, and then kept going. The driver said it was because he didn’t know what to do, and that he “was going to tell me.” They proceeded to have a verbal exchange for nearly 30 minutes.
My stuff started filtering in the house, and it was abysmal. Nothing was laid down to protect the carpet. My boxes where in awful shape, with many of my items damaged beyond repair. Plates and bowls were shattered, the movers dropped a glass TV stand in the driveway, and they proceeded to get upset when I told them I did not have a broom to clean it. (The broom was one of many lost items) They were also reluctant to move larger items upstairs.
The contract I signed, and the services I paid A LOT of money for include “full service white glove door to door moving experience” and “all standard furniture reassembled room by room at destination.” My bed is un-assembled. To be fair, they also broke it while moving it, so they could not assemble it. The furniture is not where I asked it to go, with some still in my garage, along with most of the other boxes. I have items still wrapped in blankets and plastic haphazardly all over my house. This constitutes a breach of contract.
I am missing a lot of items. I emailed the company as requested with a list of the missing items, and was told to give them "up to a week." It has been a week, and I have heard nothing. I'm stuck, not sure if I should move on replacing those things, or keep waiting. I also received a file cabinet that was not mine full of articles that were not mine. I can only wonder who has all the items I am missing..
Horrible experience from start to finish, interspersed with some of the WORST customer service I’ve ever experienced.
Moving from Washington to Co.
It has been the worst experience with this company. Christine ,who is the GM of Customer Service is a horrible person to deal with . To her the customer is never right , and she sticks to that . I had my stuff picked up on the 14th of sept . it is the 25 of sept and Christine told me it still has not left the dock in Washington and she can't give me a date when it will arrive . DO NOT USE THEM. I have never had a company yell at me . Christine has forgotten I and the customer and pay her bills.
Cross country move was terrible.
This was the worst experience and biggest waste of money!
They sent two ppl to unpack 1/2 of our stuff, in a monsoon, while demanding payment to unload that 1/2. This was after we waited over a month to receive our belongings, mind you, all the while being talked down to by anyone we could get on the phone..and it took a LOT to reach anyone. I’ve never been hung up on by a business before, much less has it happened multiple times.
No one could tell us where the rest of our stuff was. What we did get became covered with mildew since it sat out in the rain and our second shipment that arrived weeks later was missing boxes.
We had to send a friend to the warehouse in CO just to find out if our property still existed.
Rude, unreliable, scam artists.
Bad Experience.
- Driver very rude.
- Customer Service does not answer phone or return calls.
- They simply lost 3 of my items. The back of my couch (now I have a useless couch), the legs of my office desk (now I have a useless desk) and parts of my daughter's crib.
- Can't give me an ETA of when I will be getting my belongings back.
- Do not use this company if you have other choices.
Bait and switch, failure to deliver.
I was moving from Colorado to Florida and asked for moving quotes. A very nice woman, Denise, contacted me and I measured everything and was given a very reasonable quote of $1400. I had to move the date once and was accommodated. When I called to confirm with dispatch after receiving their call, they claimed that it was a mistake that they called and I had cancelled. Dispatch went as far as accusing me of having multiple personalities, but managed to schedule me for 2 days after (landlord was NOT happy). I had all original items and 20 additional boxes, but my move suddenly became $4400. I called and requested callbacks for 1 month. I am now in Florida and requesting a live-in E.T.A., and after 2 weeks longer, I still have yet to have my furniture delivered and their V.M. box is full. Unacceptable all around.