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JGentle Van Lines

JGentle Van Lines reviews from real customers

On this page you will find reviews on the company JGentle Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating JGentle Van Lines – 3.2 (calculated based on 20 reviews).

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JGentle Van Lines

   20 reviews

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Wilmington, DE Wilmington, MA Windsor, CT Windsor Mill, MD Winnisquam, NH Woburn, MA Woodbridge, NJ Woodbury, NJ Woodmere, NY Woodside, NY Woonsocket, RI Worcester, MA Wrightstown, NJ Wyckoff, NJ Yonkers, NY York, PA
  • Company: JGentle Van Lines
  • Location: 77 Blauvelt Ave, Bergenfield NJ, 07601
  • Website: jgentlemoving.com
  • Email: jgentlemoving07@gmail.com
  • Phones: (201) 975 2358||(877) 647 5800

20 Reviews: Add Review

  1. DO NOT USE THIS COMPANY

    They deserve NO STARS. I provided an exacting detailed inventory - down to the box sizes, numbers, and the cubic feet being moved in July, for a move in September. J Gentle Van Lines - who consistently cannot be reached by phone - sent outside packers who arrived, looked around, and insisted I immediately pay them 1/3 more than the estimate because "you have a lot of stuff" or they would leave, charged two faked "long carry" fees of over $800, refused to take all my furniture saying their truck was "full" when it was half empty (see photo at end of move), and did not take any care with stacking items clearly marked fragile. I could not get outside "in transit" insurance for J Gentle because of their low ratings, and the company refused to offer their own by contract. When 3:00 came the day of the move, the packers stopped loading and would not take the balance of my goods. My goods were off loaded, stored in a warehouse, then reloaded to another truck from another company, and after rescheduling three times, arrived at my new home 30 days later with at least a dozen crushed boxes. I am still missing 6 boxes, and have an HDTV in a box that belongs to someone else...but they won't come pick it up or call me back so I can arrange to deliver it to the owner. DO NOT USE THESE PEOPLE.

  2. Use any other moving company but this one - HORIBBLE!!!!

    Worst experience moving ever. At the pick up they told us we underestimated the amount of space we would need. A $1400 job went to $3400. I set up delivery almost 4 weeks in advance. two days before delivery they called to say they were going to deliver a day early. As the apartment was not ready yet I informed them that was not possible. Delivery needed to occur on the day we scheduled. Day of delivery I get a text saying they will not be there until the following day. Apparently they sent the driver to SC, NC, and VA before sending him to MD. On Sunday I get a text saying they will be there to unload between 3 - 5 pm. At 7 pm I get another call saying they are 3 hours out and cannot deliver today. When they finally showed up they demand payment before they will even begin unloading. The office is the most unresponsive and unprofessional I have ever dealt with. Part of the service was for them to put things back together. They showed up with no tools. I think this is actually the plan so they can get out of doing any extra work. There was a missing item. The movers scratched the floor and couldn't figure out how to put a piece of furniture together. This company takes ZERO accountability for their issues. Once they have your money you are at their mercy. No customer service no communication. DO NOT USE THEM NO MATTER WHAT TYPE OF DEAL THEY QUOTE YOU. Phone calls, texts and emails are ignored.

  3. BE AWARE

    Don’t EVER use them!!!! Liars…goes against pricing and contract. Absolute nightmare!!! Very poor service and communication

  4. These are criminals masquerading as carriers.

    I would give them ZERO stars if I could.

    Moving broker (Gold Standard Moving and Storage LLC (U.S. DOT# 3422711)) and carrier (JG Transportation, LLC d/b/a J. Gentle Van Lines (U.S. DOT# 1977019)) conspired to defraud us of $1,240 while failing to provide any of the services we contracted for. Gold Standard is actually not a moving company; it is a dishonest broker. They collect consumers’ deposits (e.g., $1,240) then pawn consumers off to unscrupulous carriers (e.g., JG).

    Material Change in Price: When JG arrived (e.g., JG), they immediately jack up the binding estimate by 55% (from 963 cf to 1,500 cf); 30 minutes later, they raised it again to 1,700 cf (an increase of 77%). Please note, JG confirmed that we had no more items than we reported for the original estimate. JG also wanted to charge additional fees for “bulky items,” “heavy items,” and a long-distance carry despite describing everything to Gold Standard before the original estimate and before making the $1,240 deposit.

    Hostage: JG refused to tell us the additional cost. They refused to provide us with any monetary amount. JG repeatedly stated they would take our property first and then provide us with the final number. In such cases, if we didn’t pay the increased amount, regardless of the amount, JG would hold our property (i.e., hostage), whereby they could sell it if we do not pay.

    CROOKED CARRIERS (JG TRANSPORTATION, LLC D/B/A JGENTLE VANLINES)

    110% Rule: According to federal law, interstate moving companies (e.g., Gold Standard & JG) are required to release our belongings upon paying 100% of the charges in a binding estimate (i.e., the one we signed) or 110% of a non-binding estimate where additional weight or services have caused the final price to increase. We received seven (7) other estimates, and none of them exceeded 983 cf, nor did they include any “bulky items” or “heavy items” charges. Please note that the highest cf estimate was 983 cf (or 20 cf greater than Gold Standard’s), which is vastly different from the additional 736 cf that JG attempted to charge us (i.e., rob us). JG is a criminal organization operating as an interstate carrier.

    Gold Standard and JG are thieves pretending to be movers. It seemed a bit suspicious that JG based in Elizabeth, NJ had a truck with Indiana license plates and a truck number I cannot find in any public database. These are the three crooks from JG that Gold Standard outsourced to.

    Plate: Indiana 2520395

    Truck #: 669901

    Movers: Marcello & Diego

    Phone: (908) 546-2036

    Eventually, Diego of JG said they would wait in the truck while their boss called us with the new number. We have a video recording of this conversation, which we sent to Gold Standard. We asked Diego for the information to be in writing (“send us an email”), which he agreed to do (that is also in the recording).

    The security footage from our building reflects that the Driver (waiting in the loading dock) read something on his phone and then immediately went to the truck. When Marcello and Diego got to the loading dock, Diego went directly to the truck as Marcello folded up the truck’s lift. They then drove off. JG never waited as they told us. Their decision to leave was planned. Our video recording shows Diego leaving our apartment at 12:16 pm on 9/7/21. The building’s security footage showed them departing the loading dock immediately upon exiting the building at 12:18 pm and leaving the grounds entirely at the same time.

    We called Gold Standard; Michael (the same one) told us that JG probably went for a drink or to get gas and will be right back. Michael said he would check with JG and get back to us. Michael never called us back. We called Gold Standard again. This time Tiffany West told us that “[We] refused service,” which we denied. She then clarified and said, “The carrier told us that you refused service, so they left.” Tiffany West proceeded to tell us that we forfeited our deposit of $1,240, and Gold Standard has performed as contracted.

    Let’s put this in context. Our home has been completely packed. Gold Standard said JG would arrive on Friday, 9/3/21. JG never showed. Gold Standard then modified the contract for JG to arrive on Saturday, 9/4/21. JG never showed. We called Gold Standard and were told we were rescheduled for Tuesday, 9/7/21. We were supposed to move out on 9/3/21, spend the holiday weekend with the parents, and immediately list our home for sale. None of that has happened. We only asked Gold Standard and JG to tell us the amount of the additional charges, which they both refused to provide, until after they took possession of our property.

    Neither Gold Standard nor JG should be permitted to conduct business anymore. These are criminals masquerading as brokers and carriers. They have a very lucrative business of defrauding consumers.

  5. Good service; read contract

    We used Gentle to move our son from Virginia to Boston. All went well, albeit with some hiccups due to hurricane and occasional lackluster comms. Key is for folks to carefully read the contract so they know exactly what service they will receive. We were well treated, and we have high regard for the office staff of Camila and Ron, as well as the actual moving team. The guys who come to your home are tireless, honest and hard working. Better comms from sales staff would go a long way to settle nerves. And a better understanding of the contract...they have a window of days for the delivery. They try to deliver by a certain date, but there are no guarantees as they have many jobs to schedule/route. Also, know that the contract says that a flight is 7 steps, whereas you might normally think a flight is 14 steps. I read a lot of details in the contact after pickup that I did not see (overlooked?) in the sales agreement. Also, note that refund for cancellation is only available 48 hours after contract is signed....someone posted inaccurate info about this. Again, we were freaked after we signed up due to the negative reviews. But, in hindsight, we think the negative reviews are unfair. The team at Gentle did a good job to accommodate us. I just wish they were better in responding to inquiries and requests for status updates. I think you can trust them. Just read the contract....everything is spelled out. Do not rely on verbal explanations of their services.

  6. Worst experience

    Bad overall experience. Day late on both pick up and delivery, after confirming both. No call before hand to go over what I had. Move cost almost double the quote. Damaged items noted at drop off ,still waiting on customer service for that. My biggest issue is the many missing boxes! What happened to them? How does this happen? Know before hiring this company that your stuff will go through many hands , this was never told at time of hire. The movers themselves were very nice and hard working. I just wish the salesman was upfront with me at time of deposit. They are not with you through the whole thing, you go through many different companies before receiving some of your stuff. I have so much missing!

  7. Worst, movers ever! They might be a scam!!

    They got the stuff in perfect conditions, delivered in one month and almost everything was broken!!! Never work with them! Terrible, rude, not responsive, they kick and play soccer with our boxes!!

  8. Relocation NJ to Florida

    We just relocated south from NJ to Florida finally, Nice to get to the sunshine now. JGentle Van lines did our entire move. Raymond did all our inventory and bookings . He did a good job. The move with the truck on pick up and delivery went well. On time and on budget, very appreciated.

    Recommend this company for all moving services.

    Thank you John

  9. Move from Florida to NJ

    My company asked me to relocate to New Jersey, so we hired JG Van Lines beginning of May. These are Stressful times these guys helped our family manage. Ray was really good, helped us the whole way. The crew got all our things in one truck and delivered in good shape without all the drama I have heard about.

    Recommend these guys for everybody.

    Thank you

  10. Total Relocation from Florida to CT

    My company booked JG Van Lines to move us from Florida all the way back to Connecticut just a few weeks ago. I really did not want to move as it is such a trouble. Raymond my sales manager helped us throughout the relocation.

    We were on budget and on time , with minimum damage.

    A few things we packed got broken, lesson learned, sometimes you need the professionals to pack your things.

    Overall , highly recommend this company for moving services. Thank you JG and staff.

  11. Thanks For Helping us

    I moved with J Gentle Last week with a gentleman named Raymond helping me set up my move last minute. He was helpful and kind and made sure That things went well for me I was delivered yesterday by a man named Eddie and his workers, and I am satisfied with the services. They were fair with their price, The services were what I had hoped for (Hard workers, & Careful with my stuff) and the staff was a pleasure to work with. Thank You

  12. Relocation Florida to NY

    Moving Relocation from South Florida to NY. My wife and I hired JG Van Lines to move us back up north. We moved this month and surprisingly everything went great. Carl did a good job getting us ready for pick up. Dispatch was good from pick up to delivery with communication. The entire crew did an outstanding job. Nothing was broken .. Awesome.. highly recommend this company for hire.

  13. Move from Florida to NJ

    Moving Reveiw:

    Overall the move went well.

    John did a great job and we appreciated his being polite and his crew working hard to get things done properly.

    Personally I do not like going online however in this case .

    Thumbs up to JG Van Lines!!!

    Thank you very much.

  14. Corporate Relocation

    I recently had to relocate to NY from SC . I was not looking forward to moving everything to New York at all.

    JG Van lines was hired by my company to relocate us entirely. The entire experience was a whole lot better than expected. The guys did a great job at moving our entire household. Everybody was polite and the guys had a lot of experience and did a fantastic job packing everything as well. I appreciate everything, as this move went very well. So as asked , I have put up a review and highly recommend this company for anyone's relocation needs.

    Thank You

  15. Moving East Coast

    Just moved everything with JG Van Lines , they went above and beyond regarding service and safety. I am taking the time to make a review. The price they quote was the price I paid. The person , Raymond who helped me to set up this move was helpful and friendly, working hard, diligent and thorough. The entire team member were good, respectful and comfortable. Please use these people as recommended! The cost is also little lower than of other companies. However not compromised.

    Thank you JG....

12

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