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JGentle Van Lines

JGentle Van Lines reviews from real customers

On this page you will find reviews on the company JGentle Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating JGentle Van Lines – 3.2 (calculated based on 20 reviews).

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JGentle Van Lines

   20 reviews

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Park, MD Columbia, MD Commack, NY Conshohocken, PA Corona, NY Cranford, NJ Cranston, RI Danbury, CT Dayton, NJ Dedham, MA Denville, NJ Dingmans Ferry, PA District Heights, MD Dover, DE Doylestown, PA Dundalk, MD East Berlin, CT East Brunswick, NJ East Elmhurst, NY East Hanover, NJ East Hartford, CT East Haven, CT East Longmeadow, MA East Meadow, NY East Rutherford, NJ East Setauket, NY East Stroudsburg, PA East Walpole, MA Easton, PA Edison, NJ Elizabeth, NJ Ellicott City, MD Elmira, NY Elmont, NY Elmsford, NY Elmwood Park, NJ Emerson, NJ Enfield, CT Englewood, NJ Englishtown, NJ Ephrata, PA Everett, MA Fair Lawn, NJ Fairfield, NJ Fall River, MA Far Rockaway, NY Farmingdale, NY Farmingdale, NJ Farmingville, NY Fishkill, NY Floral Park, NY Flushing, NY Folsom, PA Fords, NJ Fort Lee, NJ Fort Washington, PA Fort Washington, MD Foxboro, MA Framingham, MA Franklin, MA Freehold, NJ Fresh Meadows, NY Garfield, NJ Glen Cove, NY Glen Head, NY Glen Rock, NJ Glenside, PA Gloucester City, NJ Glyndon, MD Grafton, MA Grasonville, MD Greenwich, CT Guilford, CT Hackensack, NJ Haddonfield, NJ Haledon, NJ Halethorpe, MD Hanover, PA Hanover, MD Harrisburg, PA Harrison, NY Harrison, NJ Hartford, CT Hatboro, PA Hatfield, PA Hauppauge, NY Haverhill, MA Haverstraw, NY Havertown, PA Hawthorne, NY Hawthorne, NJ Hicksville, NY Ho-Ho-Kus, NJ Hoboken, NJ Hopewell Junction, NY Horseheads, NY Howell, NJ Hyattsville, MD Hyde Park, MA Irvington, NJ Iselin, NJ Islip, NY Ithaca, NY Jackson, NJ Jamaica, NY Jamaica Plain, MA Jersey City, NJ Jessup, MD Johnston, RI Kearny, NJ Kenilworth, NJ Kings Park, NY Lakewood, NJ Lancaster, PA Lanham, MD Lansdale, PA Larchmont, NY Laurel, MD Lawrence, MA Lebanon, PA Lehigh Valley, PA Leominster, MA Levittown, PA Lewes, DE Lexington, MA Lexington Park, MD Lincoln, MA Linden, NJ Little Ferry, NJ Livingston, NJ Lodi, NJ Long Island City, NY Lowell, MA Lyndhurst, NJ Malvern, PA Manchester, NH Manchester, CT Manchester Center, VT Manheim, PA Manville, NJ Maple Shade, NJ Maplewood, NJ Marlboro, NJ Marlborough, MA Marlton, NJ Maspeth, NY Massapequa Park, NY Maynard, MA Medford, MA Meriden, CT Merrick, NY Merrimack, NH Methuen, MA Metuchen, NJ Middle River, MD Middle Village, NY Middlesex, NJ Middletown, PA Middletown, CT Middletown, DE Midland Park, NJ Milford, CT Milford, MA Millersville, MD Millington, MD Monroeville, NJ Montclair, NJ Montgomeryville, PA Moonachie, NJ Moorestown, NJ Moriches, NY Morristown, NJ Moscow, PA Mount Laurel, NJ Mount Vernon, NY Mystic, CT Nashua, NH Natick, MA New Britain, CT New Castle, DE New Cumberland, PA New Haven, CT New Hope, PA New Hyde Park, NY New London, CT New Paltz, NY New Windsor, NY New York, NY New York, NJ Newark, NJ Newark, DE Newburgh, NY Newton, MA Newton Highlands, MA Newtonville, MA Newtown, CT North Arlington, NJ North Attleboro, MA North Bergen, NJ North Brunswick, NJ North East, MD North Haven, CT Northborough, MA Northvale, NJ Norwalk, CT Ocean City, NJ Oceanside, NY Old Bethpage, NY Old Saybrook, CT Orwigsburg, PA Owings Mills, MD Oxford, PA Oxford, CT Oxon Hill, MD Ozone Park, NY Palisades Park, NJ Palmyra, NJ Paramus, NJ Parsippany, NJ Passaic, NJ Paterson, NJ Patterson, NY Pearl River, NY Peekskill, NY Pennington, NJ Pennsauken, NJ Perth Amboy, NJ Philadelphia, PA Pikesville, MD Piscataway, NJ Pittston, PA Pittstown, NJ Plainfield, NJ Plainview, NY Pottstown, PA Princeton, NJ Providence, RI Queens Village, NY Rahway, NJ Randallstown, MD Randolph, MA Reading, PA Red Bank, NJ Rego Park, NY Reisterstown, MD Ridgefield, NJ Ridley Park, PA Rio Grande, NJ Riverside, RI Rochelle Park, NJ Rockaway, NJ Roseland, NJ Roselle, NJ Rotterdam Junction, NY Rutherford, NJ Rutland, VT Saddle Brook, NJ Sag Harbor, NY Sandy Hook, CT Savage, MD Schenectady, NY Scotch Plains, NJ Scranton, PA Seaford, DE Secaucus, NJ Seekonk, MA Severn, MD Shaftsbury, VT Shandaken, NY Shelton, CT Shirley, NY Shrewsbury, MA Shrewsbury, NJ Silver Spring, MD Somerset, NJ Somerville, MA South Deerfield, MA South Easton, MA South Richmond Hill, NY South Windsor, CT Southbridge, MA Southington, CT Spencer, MA Spring City, PA Spring Valley, NY Springfield, MA Stamford, CT Staten Island, NY Stevens, PA Stoneham, MA Stoughton, MA Stratford, CT Stroudsburg, PA Suncook, NH Syracuse, NY Tarrytown, NY Telford, PA Temple, PA Temple Hills, MD Tenafly, NJ Teterboro, NJ Tewksbury, MA Tilton, NH Tobyhanna, PA Toms River, NJ Totowa, NJ Trenton, NJ Union, NJ Union City, NJ Upper Darby, PA Upper Marlboro, MD Vauxhall, NJ Wakefield, MA Waldorf, MD Wallington, NJ Waltham, MA Warminster, PA Warren, MA Warwick, RI Waterbury, CT Waterloo, NY Watertown, MA Wayland, MA Wayne, PA Wayne, NJ Wellesley Hills, MA West Berlin, NJ West Chester, PA West Haven, CT West Haverstraw, NY West New York, NJ West Orange, NJ West Springfield, MA West Warwick, RI Westborough, MA Westernville, NY Westminster, MD Westport, CT White Plains, NY Whitestone, NY Williamsport, PA Williamstown, NJ Willingboro, NJ Willow Grove, PA Wilmington, DE Wilmington, MA Windsor, CT Windsor Mill, MD Winnisquam, NH Woburn, MA Woodbridge, NJ Woodbury, NJ Woodmere, NY Woodside, NY Woonsocket, RI Worcester, MA Wrightstown, NJ Wyckoff, NJ Yonkers, NY York, PA
  • Company: JGentle Van Lines
  • Location: 77 Blauvelt Ave, Bergenfield NJ, 07601
  • Website: jgentlemoving.com
  • Email: jgentlemoving07@gmail.com
  • Phones: (201) 975 2358||(877) 647 5800

20 Reviews: Add Review

  1. Move from Florida to NJ

    JG Van Lines just completed our entire moving relocation,

    I will say thank you to the entire crew.

    Guys were on time throughout, knew what they were doing, and were very respectful of everything.

    they move used without any problems as well as keep us safe regarding all the covid mess.

    I appreciate everything that has been done.

    Thank You

    Seriously Recommended

  2. Scam. Fraud. Threatening. NEVER AGAIN.

    Welp, I've had some bad movers before, but JGentle is by far the worst mover - the worst service provider of ANY KIND - I've ever had the displeasure of working with.

    The movers did not arrive at my house today until 2:30 pm - over 5 hours after they said they would arrive, and everything went downhill from there. Here's the highlights:

    1. Rather than carry boxes into my house, the movers loaded their dollies with 5 or 6 boxes at a time, rolled them up the stairs into my brand new house, and then rolled the boxes while still on the dollies down the stairs into my lower level. I immediately told them this was unacceptable since there were fragile items in many of the boxes, but they responded by telling me that the move would take too long if they carried each box, and I had no choice - they would not carry the boxes. As the dollies crashed down up and down the stairs with my belongings banging around, I could hear glass shattering. In the process, your movers also broke my bottom stair going from the garage into the house.

    2. Instead of bringing my furniture into my house and then unwrapping the items, your movers unwrapped my furniture on my front lawn and then brought them into the house, filthy with dirt and grass beneath them.

    3. Several of my furniture items were irreparably damaged before they arrived at my house, I'm assuming either in the truck or in your storage unit:
    - My brand new platform bed had water stains and mold all over it when it was brought into my house. Several of the under-the-bed drawers have been sliced as well. I've attached photos where you can see the water discoloration and the cut drawers. This bed is smells like death and is now in my garbage can outside, as I cannot sleep on a bed covered in mold. It was in perfect condition when your movers put it into their truck.
    - The top of my brand new side table was scratched all across the top and it has been bent about 30 degrees, so therefore I cannot put anything on top of it because the surface is no longer flat. It was in perfect condition when your movers put it into their truck.
    - Your mover placed my brand new jewelry armoire cabinet upside down when he brought it into the house, right on top of the over-the-door hooks that hang it on a door, breaking the hooks. The movers also lost the key to the cabinet, making it completely useless to me.

    4. Alonso, who was the foreman for both the pickup from NJ and today's drop-off in Michigan, is a nice guy, But he continually banged furniture and boxes on my brand new walls as he was lazily carrying them in today, so much that at one point I actually had to request that he stop banging things into the walls.

    5. In order to get some items into my lower level, Alonso took the door off the hinges, but he left without putting the door back on. He also refused to put the bed back together, which obviously doesn't matter because the bed is covered in mold and is now garbage.

    6. My BIGGEST problem with the move - beyond the broken items, the broken stair, the disrespect of my home and the bed full of mold, is the fact that I had to pay for final delivery BEFORE the movers would begin unloading the truck. I was actually told by Alonso that I had to pay cash, but I told him I would not do that because I needed proof of payment in case I needed to report a claim. But he told me I needed to pay before he would unload, and then at the end of the move he told me I had to sign the contract without even looking at it to make sure everything that was picked up was delivered.

    This is all on top of the problems I had with the initial pick up, which was full of lies, including being charged for 800 cubic feet when my move was only 700 cubic feet.

    I've had some bad experiences with movers before, but nothing comes close to this.

    ERE ARE PHOTOS FOR YOUR REVIEW: https://drive.google.com/drive/folders/1-pcN7XU7iY5BaixgLZ3pZhkIk5uyw8ju?usp=sharing.

  3. Unreliable.

    This company misrepresented theirselves from day one promising low-cost and fast delivery my items left my home on July 11th was told they would arrive at my new home July 25th I did not see any of my items until August 24th and at the time of delivery was missing a whole pod of my personal belongings and furniture, so now I'm waiting on another delivery of this pod this company never knows where your things are they do not know what the right hand and the left hand are doing. When you ask to speak to a supervisor or manager you're always told they do not have one you asked to have the owners email they do not give you that information you will talk to a representative in Florida the next day you'll talk to representative in California it is the most mismanaged company I have ever dealt with in my life I have spent multiple hours on the phone with this company with no resolve they were operating at one time without a DOT Number that had been revoked they were not even aware that this had been revoked until I told them!! no responsibilities of this company at all many of the people who answer the phone appear to be very uneducated and at times are very rude when I did receive my partial shipment the only two people who came to unload was the driver and his small petite wife I have very large heavy furniture we have had to help them carry furniture I have been left in tears on certain days because I am sleeping on the floor I do not have my beds I don't have a lot of my clothes I have had to go out and buy things to begin my new job this has been one of the most stressful times of my life I honestly cannot say enough bad things about this company not even including the price they quoted me and the price that they wanted was almost triple I am still left in limbo where my things are and when I might get them..do not I repeat do not use this company.

  4. Bait & Switch Scam.

    I was very excited about working with this company. The representative was very nice and answered all my questions quickly. I told him I was worried about the size of the move and wanted an over-estimate to be sure that the price was on point. I lost my job and was under a very tight budget for this cross country move. I sent him measurements of every item included in the inventory to be sure that he was quoting correctly. I expressed concern about the lack of online reviews and was told that it was a good thing because that means the customers were all satisfied. I had already reserved another company, but the rep assured me that the price was guaranteed for the items we had and so I went with them. He also assured me that the owner was a great, honest guy and would do everything he could to keep under my budget. So I paid the deposit and finalized my inventory with them. I wish I hadn't. The day of the move the guy calls me and said they would be later than expected, probably a few hours later. Fine. A few hours later it was a few more hours. They ended up showing up at 7:30pm. I had to be out of my apartment by the next morning. Then they say, well it's probably too late to do it today we'll have to come back. Then the guys come in to look at the stuff and say - oh no, this is way more than what you told us. You have way more stuff. I pulled up my inventory with the EXACT measurements of all my items to show them what I sent to the rep and I'm told..oh, well the rep underestimated. It's more than that. How is that my problem if the rep underestimated when I gave him the exact measurements? I expressed that thought and was told, well, he made a mistake I have to charge more. I asked them if the guy was poorly trained or what, because I needed a certain price and would have gone with the other company I had already booked had I of known they were going to come in and price gouge me. He said - he just misquoted. What do you want to do? I have to charge more. I was furious at this point and said, well what choice do I have I have to be out my apartment in the morning. The guy laughed at me and was extremely condescending and said - well, we all have choices in life. At this point, I left the room I was so furious. In the end he ended up charging us $1200+ more than what was quoted and blamed the rep. This was the owner of the company, by the way. He could've honored the price, but instead he chose to rip us off and was so rude. They ended up coming back the next day to move us, causing us to leave much later than when we needed. We finally received our stuff almost 4 weeks later - much longer than what I was guaranteed by the rep - and it turns out they put a bunch of the boxes clearly marked 'FRAGILE' on the bottom so there was a bunch of broken items. My file cabinet was broken along with some bins and a tool chest and decorative things. The only reason I gave 2 stars to them was because the guy who brought the stuff was really nice and helpful - but likely he is a third party person they hired to drive. I tried to write this review long after the move to not be so angry - but I'm still pretty angry. That was a lot of extra money that I desperately needed, that got scammed from me without any sympathy or remorse. Also, there was no JGentle trucks - they were Penske & American Van Lines - so I'm not sure why they claim to use their own trucks.

  5. A review for Jgentle for my move to Westlake.

    I usually do not write reviews but the employee I worked with Mike was a stand-up dude and I saw no reviews anywhere for Jgentle and wanted to hook him up. So, Mike ended up more of a friend to me than a salesman. I spent a month getting my move ready with Jgentle. Mike went through all of my inventory over the phone and sent him pictures of all of my items, so he was able to basically do an in-home estimate over the phone. Jumping ahead my actual moving cost was $50 less than the estimate. He went over how his company did space and not weight which locks in the price. Weight estimates I guess can fluctuate. He saw items on my inventory that were fragile and included special wrapping material to be brought on the truck. To top it off he was a Cubs fan so he was alright with me. The movers who showed up did all my packing and brought the right boxes and wrapping material and did it very quickly. Now, I found the time to get my items in Ohio a little more delayed than I would’ve preferred but I understand it was a 2500-mile distance so it’s understandable. The delivery team was different than the people who picked them up but still a Jgentle truck. Great Job and thank you Michael!

12

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