On this page you will find reviews on the company Long Haul Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Long Haul Van Lines – 2.4 (calculated based on 36 reviews).
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Do not use these crooks!!
They came to pick up our items for small move from MI to FL. 6 weeks later, and now past 2 of the dates they told us our stuff would leave The warehouse and still has not left yet. They refuse to give us even an estimate of one we might get our things. We don't live full time in Florida and we've flown down twice now based On the original dates they gave us To be there to receive our belongings which have never come. The woman Ashley on the phone along with another older woman are dreadful! Profoundly rude and will not give a straight answer and have no accountability. Run, don't walk away from this terrible company!!
Do not use.
Do not use this company! These guys are crooks! All my boxes were destroyed! I mean rummaged through, ripped and retaped. Eli.. I have news for you buddy, I'm not done with you yet, I'm just getting started. If you think you can get away with treating people along with their belongings they way you do you have another thing coming!
Long Haul Van Lines is officially in contempt of court.
It is Kimberly Luse again, writing to update everyone on the nearly two year struggle I've now had with Long Haul Van Lines. Last month I reported that I successfully sued, and won my case in small claims court in Downey County, CA. The court awarded me the maximum amount possible there, $10,000.00 plus court costs. It was entered on January 20th and as of this date Eli Shalem has refused to respond to me whatsoever, via phone calls or emails. He is now officially in contempt of court for not following the order of the judge. I now will be filing an additional suit that will take both of us back to CA to stand before the judge so he can explain his lack of compliance. I will keep everyone updated. In the meantime, do not, under any circumstance retain this company. It is the equivalent of paying someone to rob you of every possession you entrust to them. Kimberly Luse.
Very poor service.
Do not use this company! I was given a quote for packing and moving. In the end they wanted only cash-$500 more! Movers were very rude, late, on cell phones all day AND asked for a tip! My perfect furniture came with much damage, lost items still not recovered and broken furniture unable to be repaired. $2000 worth of damage and lost items. Was offered $67 for damage. The company had me file a claim with an outside company and would not take any responsibility. A year later I am still angry. I had to replace a desk as well as other items. I have moved locally as well as long distance and never had a problem. Very disgusted!
Awesome moving experience!
Long haul van lines is a very professional company that took of one less worry for me when moving from Miami to California. My stuff was all there and in perfect condition when delivered and it was delivered timely! Thank you for all your help! I would definitely recommend this company to anyone who needs to move any belongings.
Moving Chicago to Atlanta.
This company move all my house stuff from Chicago to Atlanta. They help me out a lot carrying and taking good care of everything puting it where is supposed to to go; I recommended this company 100%.
Terrible company to do business with.
DO NOT USE THIS COMPANY if you value your belongings. My shipment was almost 3 weeks late. I am missing valuables like good lounge chairs and TVs and pictures along with multiple broken items that are unusable. There is no one to talk to to resolve issues, and they take no responsibility for any thing. I have over 15k In Damages that I must now retain counsel to resolve.
Grateful And Appreciative.
I had a very stressful situation due to a death in my family. I had to move their furniture out in less than three days. I spoke with April who was very kind and assured me that the process would go smooth. I really wasn't financially ready for this. April helped me cut corners and the guys literally saved me hundreds of dollars. They all had compassion and got me a hardship discount, which I thought was over and beyond what they had to do. God bless everyone at Long Haul.
Unsatisfied.
Hire this company to move my mom from OH to GA. They took over 30 days to deliver and where 2-hrs late on delivery day. They rushed in and rushed out not waiting for us to inspect the items. Had several damages and missing items. Company only offered to pay $62 when there was well over $1,000 in damages and missing items. Don't ever use this company for your move..EVER!! Their driver where foreigners that didn't speak much English at all. I'm in the process of filing a formal complaint against this company.
Great Movers.
Every thing was pleasant.. The person from Mid West movers, did not inform me on the one time elevator fee..
It was a shock. But moving was made pleasant by Freddy and group. Thank you so much!
Satisfied.
I did read these reviews before making my decision and to be honest I was a little nervous but I chose this mover mainly because of April. She was very helpful and always either answered my calls or returned my call if she was out of the office. The other reason was my budget. Their binding quote of $1763 was well under the other 3 quotes which ranged from $3000 to $4400 but I did end up being charged $2000 at pickup. I had slightly less that what was on my inventory list but they used some packing materials that were not factored in.
The pickup was very late, after 9 pm, but it was on the day they said it would be. The guys were obviously tired but they got to it and had me loaded in less than 2 hours. The delivery was quicker than I even expected at 4 days after pickup. The delivery team was great. They went over and above my expectations.
The only damage that I had was a dent in my dryer and a broken lid to a plastic container. Overall, I am satisfied with the service that I received from this company.
My worst moving experience by far.
DO NOT USE THIS COMPANY. I don't know how these people sleep at night knowing how much they're swindling customers. I was upcharged over $1,000 when they movers came and that wasn't even the worst of it. They called the night before they were supposed to come saying they "just couldn't make it", the movers smoked in my garage while they were loading my stuff and left empty drink bottles and cigarette butts everywhere, the company held my stuff for a week and wouldn't tell me when it would be delivered, they finally called at 9:30 pm asking if they could deliver my things at 3 am the next morning and then didn't show up the next day until I called them at 9 am and woke them up (the driver literally said "oh, I'm sorry, I slept late.) When my stuff finally got to me, some of the boxes had clearly been opened and sifted through (lids were switched on some of my plastic containers), I had SEVERAL broken items, and everything smelled like cigarette smoke. I regret using this company and want to do everything I can to keep other people from making the same mistake.
Very unprofessional approach and not recommended at all.
First the movers doubled the price when they arrived to pickup. No option but to say yes to their demands as I had to move that very day. And then for 20 days absolutely no information on when my stuff will arrive, etc. I have never imagined such unprofessional approach. I write this so that people know about them and don't fall for their false promises (they tend to give you initial quotes below market rates and promise quick delivery of stuff).
21 days.
The original driver, Igar C. Said he expected to drive my load, this did not happen, Victor brought my load after 21 days, I had contacted my city for cones to insure easy access, the city in turn let the local Police Dept. know that a large truck would be accessing the street, Sosa to make access as close as possible . I did not have to do this, but, I was trying to make it easy and therefore insure care would be taken with my things. Nothing good came from this move, different Van altogether, which means transfer of my goods.
Driver waited 2 hours in my living room, wanted coffee, and tried to find helpers to unload, no helpers had a car, driver was here before 10:00 -am, then left , truck, van and all to drive to distant city to pick up helpers, all 3 were kids, one had done this before, the other two were quite young, nice boys, but, untrained, they started to unload at 2:00 pm, did not finish until 12:05 am. Before Victor the driver would let them begin unloading he insisted I pay balance , when they left, all was chaos, many boxes were soaking wet, stuff falling out the bottom, many had been repacked, I could tell because they used different tape much of flower beds destroyed, broken glass everywhere, ( I cleaned up the street next morning) Driver said not his fault and he had to get moving because he had a load to take to California next morning, I wish now in hind site that I had called police and had them monitor the unloading, then pay. I see no way the long haul moving people who under bid, then over charge, they take 20 days to deliver should or would care if the customer was happy or not, I originally dealt with Assurance moving, they were a broker, then they find a van line to accommodate move. There were many excuses from both parties as to why there was a delay of that much time, the last was they had no one licensed to drive inter state, funny that they call themselves Long Haul Van Lines, bet they had to pay the BBB a lot to make that claim to fame.
Needless to say, don't use either of these companies. I called the cleaners to pick up my clothes, they were all wet. I called refinished for an estimate on the pieces of broken furniture. Casters were removed and packed separate, the one wood drafting table had little steel castors, those they broke. Then they kept my garage can where the put some of the mover blankets, and my 4 step ladder they took also, that's all I found missing so far, before driver left I asked him where his listing sheet was that he checked off the items they unloaded, said there was no list because most of boxes had no I.D. Stickers, I'm just glad they are gone, the driver was big and scary!! I have too many photos to email, if and when I hear from you wi just an email address I can forward all photos at that time, I am still in photo and discovery mode! Long Haul, Eli Shalem cell #
1-305-788-5992
Cost of move approx. 10,000, everyone needed part of payment , Assurance, the broker required credit card, then Eli required his, then driver had to have 3 postal money orders. I requested the broker get me a United moving company , he said he didn't know who it would be, but gave me his word it would be a good one. Lol.
Non-delivery of furniture.
Long Haul Van Lines got me to take their bid with a pleasant businessman, low bid price and promise of delivery(piggyback) in 3 to 5 days. It has been 12 days and the original businessman has not called me back. The phone receptionist keeps making excuses. They still have our furniture and refuse to tell us when the driver will deliver the furniture. They have lied to me, and in essence , ARE holding my furniture hostage. It may even come down to theft, if the company does not come through soon. I could have made the trip and Back 4 times. It was deceitful to say that they had 2 families going to Indiana and that our furniture would top off the load (piggyback). They are now dodging our phone calls. This is a multi-culteral company. The front man spoke precise english, but every other person has a different dialect. I am dissapointed in this melting pot operation.