On this page you will find reviews on the company Long Haul Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Long Haul Van Lines – 2.4 (calculated based on 36 reviews).
You can also leave a request for moving in the form below - this will allow you to get an estimate of the cost of moving in the shortest possible time!
Copyright @ 2022. All Rights Reserved by HireBestMovers
Moving.
April did a very good job in lining up move of furniture and pricing and was very helpful. She told me how they were going handle the packing and they would do a good job and be on time. Three men came to pickup furniture and they did a very good job of packing and loading truck. They told me the move to Pa would be approximately their wed or thurs and I am sure it will be.
Do Not Use Them!!
I think of myself as a savvy New Yorker/consumer but I was suckered by these guys. It was an awful experience. I was taken in by Micheal (who other reviewers mention) who sounds trustworthy and on-top-of-it--but that's where it stops. And DO NOT THINK HE WILL EVER get on the phone after they take your first deposit and have the contract signed! I won't go into all the (horrid) details of this God-awful experience, but suffice to say that they are awful. I can't believe that I didn't do more research on this company before I went forward, but I didn't. And I PAID for it, literally. Big bait-and-switch company.. NO communication between parties.. and terribly RUDE. The lady that answers the phone is awful. They will not give you a real answer, they won't connect you to the representative that you spoke to earlier ( Where did "Micheal" go??), and they don't communicate with their employees and with the waiting clientsl. A disaster. They just delivered our items and after reading all the reviews, Im scared to open the boxes. On the surface.. it arrived on-time and without apparent damage-- but I looked in their (rental?) truck and it was a MESS. Broken boxes and items throw about the truck; scary! This company made the whole process of moving, which is a stressful situation in itself, THAT MUCH MORE STRESSFUL!! Do NOT use these guys!! I used "UPSTAIRS DOWNSTAIRS" for my moves in New York City, and they were GREAT and totally honest! I would have definitely used them but our move from Florida-NYC was too small a job and not their region. If you are in New York City area, USE "UPSTAIRS DOWNSTAIRS" AND NOT THESE RIP-OFF ARTISTS!
Great service.
Michael green coordinated the entire move and I had a one day window to receive my home. He was in contact the entire time.
All was perfect and much appreciated michael!! the actual movers did a great job as well..didnt stop working at all had to go up 3 flights of stairs..never an issue with them .
I would use them anytime I were to move again and certainly work throufg Mr. Green again.
Long Haul Van Lines is a Scam.
Do not even consider engaging this company to perform moving services. Extensive damage to personal property, dropped piano, area rugs arrived wet and stained, delivered boxes and items that are not ours, failed to deliver items that have apparently been lost, stolen or destroyed. Binding quote is NOT a binding quote. Actual charges were more than 60% over "Binding" quote. Bait and switch. Insurance company unresponsive to damage and loss claim. Company executives will not take phone calls or respond to emails regarding problems, complaints. $42,000 piano ruined. Heirloom furniture badly damaged. Failed to pack boxes properly. Failed to provide proper packing materials and containers. Personnel discourteous, inexperienced, untrained. Management evasive and deceitful. Failed to label boxes and contents. Failed to place furniture and cartons in destination residence. Failed to perform on schedule. HUGE mistake hiring this company.
Very dissatisfied.
Do NOT use this company! I measured everything as quote process was done, it ended up double what I was quoted even after I was told one of the reasons was because my 4/chair and kitchen table were oversized. It would come apart but I left it behind because it seemed a big deal to the guy packing. It didn't change the price after all! I didn't have time to start over so had to let them move me. During the loading Joe kept saying.. Can you take this, pictures and other things, he said it was just to much! Seriously I was down sizing and only taking enough to for a ONE bedroom apt. And he felt it was too much?!? I told him to leave whatever was "to much" for what his updated quote would cover and I would give the rest away. Furniture was to be delivered on Thurs and they did say it might be Friday. I received it Saturday night at 6:00. Bed and nightstand were broken. Boxes crushed other items beat up. Now noone will return a call or email. Worst experience ever! It makes me sick to feel so taken advantage of!
Long Haul Van Lines.
I had a great experience with Long Haul Van Lines, thanks primarily to my salesman, Michael Green and the Foreman, Ricardo. They were prompt, courteous, honest and helpful in every aspect of the move. I had to have a very quick turnaround and they accomplished it with ease. I highly recommend Long Haul Van Lines to all, and I will use them again, should I need them.
Thanks guys for all of your help.
Move.
Dealt with Michael Green at Long Haul Van Lines about moving boxes, furniture and other items from St. Augustine Florida to Denver Colorado. He asked what we had to move and when it needed to be delivered. Everything was discussd on the phone, a cost was provided by Michael and accepted by us. A pick up day was set but things came up on my end. A call to Micheal to change the pickup date was done and without any questions he had the day changed to a date that was great for me. The men arrived as promised. They called the day before to ensure it was still OK with us. They also called an hour prior to arrival. They arrived at the time promised. The men were knowledgeable, courteous, friendly and professional. They provided plenty of blankets to cushion our load and made sure everything was packed to their standards. A great company to deal with. I would definitely use them in the future if the need came up.
Very good move, would recommendwonderful experience with long hau.
Wonderful experience with Long Haul Van Lans. Everyone I was in contact with was professiol and polite., especially Michael Green, No matter how many times I contacted him he was always available and professional. I always had something to add and delete and was never an issue. Another way they showed to be professional is that always on time, and always returned calls. I would definetly recommend Long Haul Van Lines to my friends and family, and of course I myself would use them again.
Move to north carolina.
DO NOT USE THIS COMPANY! On my recent move to North Carolina, I used long haul van lines. It was a TERRIBLE experience. Moust of my items arrived broken or not at all and they made no effort to remedy the situation. They scratched my floors, dropped boxes, five of my boxes never arrived. Two other items that were missing were later found in their warehouse. After about three weeks of my calling, they finally sent one item.. Of course it arrived broken. The other item I was told was lost again and what they said was.. File a claim. They do not call back and after many attempts to contact them, I have taken to writing this review. Boxes were crushed or opened, turned upside down, and there were some items that wound up in different boxes. DO NOT USE THEM!! If I could give them no star, I would!
Worst Moving SCAM.
Sent detailed email for cross country move, with every single piece of furniture listed. Got low quote $2600, scheduled movers/packers. Day of: movers come, say "by human error" they must have forgotten to add ALL living room furniture so now quote is $5800. Turned them away, they yelled, and somehow we were robbed less than two hours later when we went to go get alternative moving stuff. DO NOT USE THIS COMPANY. When I looked them up on USDOT, they have had their licenses and insurance suspended over ten times since they have been open. Currently, it says they don't have insurance as of May 31st, 2015.
They refused to refund our $555 deposit, even though they did ABSOLUTELY NOTHING for our move. Working on getting lawsuit together.
Horrible Experience.
My initial interaction with the company (April) was good. She was very nice and followed up..even giving me her personal number so I could call on Easter (that should have been a red flag..way too eager to get my business). She went over my inventory, giving me a pretty good estimate and gave me plenty of time to change the inventory if needed. That being said, once I paid my deposit, all communication stopped. There was never any mention from her about details like the pick up window, delivery time window, the insurance in case of damages, and any choices I had (and could have paid extra for). Contract was simply sent to me and I had to sign it and send the deposit. Pick up was supposed to be 20 July. At 8:00 a.m. the driver called and told me they'd be there by 2-3:30 p.m. At 5 I called the driver back since they still weren't there and he informed me he was 15 miles away and would be there shortly. At 7:30 they showed up. Once they got there the 3 guys kicked butt packing. They worked until I kicked them out at about 10 p.m. and came back at 8 a.m. the next morning..finishing up late that afternoon. They did a crappy job of writing what was on the inventory (merely listing 'box' as a description, for example), therefore it was pretty impossible to know what was in the boxes and where they came from/needed to go. I could not verify anything really, so when the guy stated that my inventory ended up being more that originally agreed to I didn't agree but they have you over a barrel. I ended up paying probably $700 more than agreed to and did NOT have more cubic feet..I guarantee. I ended up not shipping a few large items on my original inventory, so adding a few more boxes should have been a wash. As I said, they have your stuff so you really have no way of arguing. Delivery on my contract was supposed to be 25 July (a Saturday). I waited around all day and called the company multiple times with no answer. Apparently they do not work on the weekends and don't bother to answer phones either. First thing Monday morning the 27th I called them and they told me the contract says they have 20 days to deliver but usually it's much faster. They also said it would probably be 3 or 4 days from that point (without a firm date). Delivery driver texted me late on 29 July and said they should be there the following afternoon around 4 p.m. Around 2:30 they texted and said it would be around 5:30 or 6. They showed up around 9 p.m..with 2 guys, and were finished around 11:30 p.m. This was a week night and my husband had to get up for work at 3:45 a.m. I live on a very hilly street and they did a horrible job of navigating the moving truck, messing up my neighbor's driveway and yard. At one point several of my items fell out of the back of the truck when they were maneuvering the truck with the back door open. It was immediately apparent that alot of glass was broken since there was broken glass on my front porch area, in my garage, and in my den on the floor. This was due to the packers, not the delivery guys. For example, one of the packers taped together 3 items: a beach chair, a wooden spice rack, and a big picture in a frame. These were not placed in a box and did not have padding around them..they were simply loose items taped together. Needless to say, the glass was shattered when it was put in my garage. Upon unpacking my boxes I found that the packers had put my 20 quart slow cooker loose on top of a large table saw, inside a dishpack box. The slow cooker was mangled/destroyed from moving around in transit. The packers put all my glass pans (like lasagna dishes) at the BOTTOM of a box..they were all destroyed and in a million pieces. The way they carelessly packed also destroyed several glass dishes, cups, one of my countertop canisters (an expensive set), several picture frames, a lamp, the lamp shade, a garbage can and a very expensive huge mirror (in a box of its own, but without padding). The fine print on their contract states that you get .60 per pound, and only if you can prove ownership of the items. Nobody has proof of ownership of things like this. And when the packers don't put details on their inventory, there's absolutely no proof that anything that was broken was actually on the truck. They are protected all the way around and I am screwed. As I said, they failed to tell me about the extra insurance I could have purchased that would give me full value of my items. At this point it's useless to even pursue anything with this company. IF I could provide proof, I would maybe get a couple dollars back.They talk a good game up front but that's it. They aren't professional and they are very sneaky in multiple ways. I am extremely disappointed in the whole experience and I would never, in a million years, use this company again and do not recommend them at all.
Beware,horrible.
They quote you one price and when the load your stuff they pop you with extra charges. Then before they unload your stuff they pop you with more charges. I marked glass in big letters on my boxes so the delivery people would know these items are glass when the boxes were delivered it looked like they had been kicked all the way from Atlanta. Broken items pieces missing etc.. Oh one more thing one of the delivery people got aggressive with me and wanted to fight. NEVER NEVER NEVER AGAIN.
Great so far.
I will update when the move is complete. I just wanted to post something positive for these folks, based on my experience so far. I had a company set and they flaked on me big time!
In a scramble to book a move for in 2 days..I came across Long Haul Van Lines. So far, April has been GREAT..went through my inventory, and hooked me up with a pick up day and time I need. I will update everyone at the end of the process, but so far.. 5 star!
Beware Never Use These Guys.
This was the worst experience I have ever had moving the employees. They were very aggressive to me - the front desk office staff, my landlord and the security guard. I actually had to get one of the movers escorted out of my building. There were so many hidden fees. It was the worst moving experience I have ever had and I promise you, you do not want to use these guys. They would not unload the stuff from the truck until all the hidden fees were paid in full. They were dressed like little hoodlums pants down to their knees as ghetto. So please I'm doing you a huge favor by writing this review.
Long Haul Van Lazy.
All over the web you'll see examples of how this company poorly treated its customers. I unfortunately didn't bother to look as they were referred by a friend (who later apologized as she discovered first-hand what a terrible company they were). First - The pickup was fine, except that he ended up mislabeling what was being shipped (didn't figure this out until later). Things went downhill from there. The company has a 7-21 business day window to deliver your things. This 7-21 day window STARTS when you expect to be up there. You WILL be waiting for your things for several weeks. This in and of itself is fine, given I expected it after reading the contract. What is unacceptable is being told that your things will be delivered on a Wednesday and then have that not happen. Then to call and have it turn out it will be the following week. Maybe. Poor communication all around. The left didn't know what the right was doing; promises on deliveries are made and then don't happen. When my things were finally delivered 2 weeks later, a box was missing and my furniture was damaged. Okay -- that's fine, we'll just file for reimbursement. No, you won't. Be prepared to cough up receipts or proof of purchase for any item you're claiming or otherwise providing repair estimates (you won't be reimbursed for a repair estimate). Overall dissatisfied. At least they hauled all my stuff from the truck to the room. .