On this page you will find reviews on the company North American Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating North American Van Lines – 1.4 (calculated based on 68 reviews).
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Shipment Issues.
Shipper informed of addl load and delivery delay AFTER everything was packed. Shipper "padded" invetory by 8 boxes, but didn't deduct from total, even after discussing. Items weren't packed correctly and fatally broken (guitar), antique items were tossed about, dressers were delivered face to wall, broken objects were hidden in closets, and not notated, many 1/2 empty boxes were used, many unmarked boxes, many boxes delivered to wrong areas, computer devices/cords were separated from units. Was told that there would be an additional $3,000 charge to deliver shipment even after I confirmed with main office that this would not occur.
Poor communication.
I contacted the local company for north American vanlines in march 2012 for a move july 30 2012. The moving coordinator" Roy Peterson visited my home. He told me how wonderful navl was as a company and how wonderful he was as a moving specialist. He said he had been in the business for over 30 years. I believed and trusted him. That was the ONLY time I heard from Roy or his staff at Beltman Group INC in Lenexa KS. On the pickup date I called to see when pickup would happen. On delivery date I called to see what time block my furniture would arrive. At that time BELTMAN informed me that my furniture would NOT be arriving until 8 days later than contracted!! Wow great communication North American Van Lines and Beltman Group Inc. I would have never known about the delay unless I had called them. I am a very unhappy customer and guess what? Still haven't heard from either company. What a failure! I've been out of my home since July 30 and will not receive my furniture until aug 17..well unless it's changed..
I am a retired teacher after 27years of service. Had I as a teacher performed like these companies I think I would have not been employed. It's too bad that companies can get away with nonsense like this.
Deliberate delays for small loads with no financial compensation.
Here are the following complaints which I expressed to the moving company in my delay of claim form. They denied my claim because I was a small load. 1) I was told that my belongings would be delivered between June 26th and July 7th. My belongings did not arrive until July 17th, 10 days late, which is entirely unacceptable. University moving knew about my load needing to be delivered to Bozeman, MT between June 26th and July 7th since late March. 2) Although my belongings were supposed to be carefully numbered and loaded onto the truck at my original destination, not all of my belongings were numbered. When the movers came, I kept catching the movers loading unnumbered boxes. Some of the items that were delivered at my new apartment were never numbered and the delivery driver noted this when he loaded my belongings at the warehouse for delivery. 3) Although I was told before I signed the contract that my belongings would be loaded directly on the truck that would take my belongings to their final destination, my belongings were loaded on a smaller truck and taken to a warehouse to be assigned a driver. 4) The movers at my old apartment arrived 2 hours after the assigned time window and were completely unprepared to move me. They did not bring the required tie downs to secure my belongings in the truck. I had to drive one of the movers to Ace Hardware to pick up rope to secure my belongings. Additionally, they did not bring the mattress boxes that I requested to protect my brand new mattress and box spring which had never been moved. Both my mattress and box spring were loaded into the truck uncovered causing them to arrive at my new apartment covered in dirt and grass stains. Both of these actions are completely unacceptable for a professional moving company. 5) At my old apartment, the movers broke my laundry rack when loading it into the truck. They then claimed that it was broken when they loaded it and that they did not break it. I told them that this was not true. Why would I want to move something that was broken? They did not apologize or offer any means of accepting responsibility. When they arrived at the warehouse they covered the break in duct tape. 6) I was charged the full amount (a little over $3444) on my credit card. Because I was under on my weight, I am due a reimbursement. Since the shipment is so late, I will be charged interest on the amount due back to me since it takes North American Van Lines 45 days after delivery to provide reimbursement. It is unethical for me to be charged extra money because North American Van Lines delayed my shipment and has an extremely slow reimbursement process. 7) The agent told me I could customize my delivery dates, which was not true. 8)The agent told me that he would be the primary contact on the account throughout the entire moving process. Instead, a customer service agent became the primary on the account after the contract was signed. .
Actual customer.
Terrible company. they lie to you about rates, the day and time that they will deliver your belongings. they scratched the vast majority of our belongings. there were no moving blankets on the majority of the items. I will never use them again. I certainly recommend that no one use them!
Incompetent or dishonest estimators and movers.
Estimated one amount to get the business with low load weight and box count. They then attempted to charge 33% more once they had my stuff in their possession. Do not use - they will hold your household possessions hostage after lowballing the quote.As a side warning - the packing help is painful. Having moved a 3 bedroom house 2 other times with 3 movers, the standard time is 3-5 hours. This crew took 9 hours due to constant phone calls, breaks, and packing of near empty boxes.
17 Day Delivery.
Movers in boston were great but salesman lied about us having empty truck. The truck had half a load already on it and they couldn't fit all our stuff. We didn't receive our stuff for 17 days. When stuff was delivered it was damaged which they don't want to pay for even though we took out the most expensive insurance. I can't believe in this day and age that a massive company like this would treat a paying customer. They also own allied movers so be careful!
North American van Lines.
NAVL arrived late and brought a truck that was way too small. Did not bring packing materials.
2nd day another truck- again too small.
Didnt put mattresses in cartons.
Late to deliver at destination
Some of the items unloaded weren't ours
Several Missing and damaged items
Customer service people were incompetant
Find a different mover!!
Never use North American Van Lines for your move !
The North American Van lines moving company lacks of honesty, they do not have a good planning nor management of shipments, they postponed our delivery 4 times, we spent more than 20 days without our furniture, they are not professional in planning a shipment with the drivers, and they always say that they have shortage of drivers..
In summary, avoid this company at any expenses, honesty is a must in this kind of job and they lack of honesty.. Do not use the North American Van lines to move, if you want to be comfortable with no stress nor frustration just move by yourself !! or just look for another more respectful and loyal company but NEVER THE North AMERICAN VAN LINES..