On this page you will find reviews on the company PODS Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating PODS Moving and Storage – 1.2 (calculated based on 100 reviews).
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Does not recommend
This is the WORST experience I've ever had with a moving company.
My container has not arrived yet after TWO WEEKS of delay. They were supposed to ship my container from Montreal To Vancouver, received around 5K CAD upfront, and the final pickup date has been delayed for more than 4 times. Last time I logged into my account the pickup date was updated to TBD. Their excuses include: 1- Due to bad weather 2- Your truck has been broken? 3- The original carrier backed out 4- Snow again!
UNBELIVEBLE! My whole life is in that container and I had to buy many of them again to continue my normal life while waiting for my container to arrive, which costs me a lot.
The customer services are also very bad, they don't have much information to share with you and always need to double check with the logistics to give you an update on where your container might be (which they never told me)
Thieves
Thieves, absolutely the worse experience I ever had. I would never ever use them again. They charged me over $3000 because of a mistake by a new associate and they would never hold themselves to an ethical or moral standards to correct it and do what is right. The quote I got in an email vs what they charged is basically $3000 more. I basically pegged them to go back and listen to the conversations that took place on November 22nd and November 23rd and to check email sent to me with quote that is valid until November 29 and they would never do it so I can get my credit money back. In comparison to UHAUL it is night and day... they are so much better than this ruthless company
Poor customer services , lies and no one can help you
Had pod set up to move 12/14/21 after being told that could not deliver pod to my new address. Call to check On delivery was told since it was a pick up of a empty container they would not pick up and I was closing. They refused to help me even though it had a pick up for 12/14/21 and I was closing 12.15.21. The. Was told after I spent a ton of money on a different mover that they could deliver to that address it was just a modified drop off date. At that point it was to late and even though it was their error and no one ever told me they would not pick up a empty pod I now have to pay the buyer because pod has refused to live pod even out if drive way. Never use them each customer service person told me something different and said they could not escalated to supervision or I was told they do not have supervisor
House damage
I used a PODS conatinerprior to a deployment for 1 years. I purchased a house while overseas, and before I teturned had them deliver the POD with my belongings. The driver hit my house and caused significant damage. My neighbors witnessed it, the driver admitted it and the store manager called and sent me pictures of the damage. This happened on 13JUL2021 and today is 03DEC2021. I've yet to receive to reimburse for the out of pocket expenses from their negligence. The claim expert takes over a week to respond to every email and doesn't answer any calls.
Won’t honor insurance claim
I am very disappointed in how PODs is handling my missing items and damaged dresser. I submitted a police report stating missing bins of clothes and broken dresser like they requested. Only to have them say they will not refund me anything! When I rented the container I was told it came with 10,000 in insurance for any issues yet they won’t refund list and broken items??????
I am so upset and lost all my business and winter clothes and had to buy nee dresser for my son. I did everything they asked me to get NOTHING!!!!
Beware when using them. They do not deliver what they promise!
DO NOT USE PODS | WILL DAMAGE YOUR ITEMS AND TAKE FOREVER
Our pod was clearly dropped or damaged and many items inside were damaged due to this. I am not surprised that their "insurance" refused to pay out for the damaged items. DO NOT USE PODS you will regret the decision. It is the worst moving and shipping company I have ever used and they do not care about their customers at all.
Do not use pods if you need specific dates and times agreed on to be followed. When we booked this service we were told it would be 3-5 days for the pod to be moved the 1000 miles to the new location. The pod was picked up on the 29th and was not able to be accessed until the 14th (at their distribution center, the could not even get it to my location in time). It took them over 14 days vs the 3-5 days we were promised and they damaged our items. Never use pods if you care about your items or the time frame that stuff needs to be done.
Awaiting my POD
I scheduled drop off for 10/1, heard nothing. On 10/1 told my POD not arrived (had 10 days). Arrived a few hours late -will get to you 10/1 or 10/2, 10/4 at latest. 20/2 misinformed all day via chat, told coming Saturday. 4pm called- you were moved to 10/12. This is unacceptable. Your error I pay the price. Please get me my POD
DO NOT use PODS City Services
DO NOT use PODS City Services. The company is in Breach of Contract and I am looking into a lawsuit.
PODS City Services in Los Angeles pulled my truck and driver halfway through my 4 hour loading window without any notice, leaving me with my belongings in the street, and no recourse for moving to another state the next day.
I was in the process of stacking my belongings behind the truck for easy loading when the driver's manager called him, told him they were cancelling my service, and he was to close the truck and leave regardless of the fact that I still had 2 hours left in my loading window. The driver had never had this happen before, and he informed me that it was possible that he was going to run over his hours and this may be part of the reason for the cancellation. The driver's manager would not speak to me on the phone and it was 30 min more before someone from City Services called me to inform me of the cancellation, claiming that I wouldn't have time to load the truck when my movers arrived. The contract states that I am responsible for loading the POD and that I have 4 hours to load, period. There is no specification on how much, if anything has to be in the POD, as long as it is not a banned item. I was in good standing on payment for the service, they had my credit card on file to charge for the storage fee and transportation fee, I had delivery dates and pickup dates scheduled at my new address. For all intents and purposes the POD was contracted to me for my moving and storage use, and PODS City Services breached their contract, and I was stuck.
On top of that, the City Services manager then offered to allow me to load my POD at their facility the next morning, for an extra charge, but I would be responsible for getting my belongings moved there and loaded before 3pm. Luckily my moving company went above and beyond to accommodate these unforeseen changes, since I was stuck agreeing to this in order to make my out of state move. In addition to this, when I arrived at the Compton PODS facility for which the City Services manager had provided the address, my POD was not there. My POD was in fact at a different facility and I had to reroute my moving company and drive to another location, incurring extra costs with the movers, as well as delaying my own departure. When the movers were finally able to load the POD with my belongings it took roughly 45 minutes to complete and for the POD to be locked up and ready to go.
I have now been charged multiple fees from PODS & their recommended moving services and will be seeking restitution for my move since services rendered were not what was agreed to in the contract. I have never been treated so poorly by a company and it's management.
AWFUL service
Never in my life has a company disappointed me so immensely that I felt compelled to write a review. This will be a first.
I chose PODS due to reviews about their incredible service, despite being slightly higher cost than many competitors. I believed that it was worth it for piece of my mind. So long as everything goes swimmingly in your move and there are no errors or delays, this may be true. If even the slightest thing goes off course, I hope you have a plan B because dealing with customer service after my ENTIRE POD FULL OF FURNITURE AND CLOTHING WAS DESTROYED has been abysmal.
In preparing for a hospitalization, I used PODS to get my things out of my apartment as quickly as possible. For five months, they stored my things, collecting rental for the space as well as insurance in case it was damaged. I paid over $1,000 to ship my storage pod to a facility to find that my pod couldn’t be delivered to my apartment for more than six weeks. I needed to move before then, so I had to arrange to do a self-pick up with a uhaul almost an hour away from my final destination.
As if this wasn’t stressful enough, I received a call the week it was shipped to tell me my pod had potentially been damaged in transit from a flood in New Jersey. They requested permission to check the unit (which they did not do) and sent a single human to inventory my things with me, without any support of movers.
When I finally made it to my pod, I found that my things had been destroyed in the flood. Because they did not do the preliminary check as they said, the pod sat in water for over a week. Boots that were not even exposed to the water had mold GROWING on them, as an example.
Finally, here I sit almost 6 weeks following this experience without a single piece of furniture in my new home and with just a hope I will receive even a fraction of the nearly $25,000 worth of damage. The company also intends to keep the $3,000 I spent simply storing and moving my things, though of course none of those things actually made it to my final destination. It has been nearly impossible to get in touch with PODS now that the damage has been done.
All of that is to say, I would think twice before using this service.
PODS makes moving suck more
We recently ordered two PODS for our in-town move because we thought it was an interesting concept. The units were delivered as expected but when we contacted PODS to retrieve the units, along with most of our belongings, they informed us that they couldn’t pickup them up for 2 weeks. WHAT??? This company actually thinks it’s acceptable for people to leave their personal belongs on a pubic street, in 100+ degree heat for 2 week. I tried to reason with their offshore support reps and even tried to appeal to one of their “supervisors”, but there was no getting through to these idiots. We ended up calling another moving company to remove our belongings from the PODS and take it to a traditional storage unit. The bottom line is this is an amateur company with a broken business model, so don’t use PODS unless you want your move to suck more than it already does.
Delayed delivery
Terrible process and company, please everyone, don’t use their service! The pod left our house in Ohio on 17th afternoon 4pm, and was scheduled delivered on 27th to CA. Today is 24th, when we called to check the status, we were told that the pod is still in OH and it was our fault that it got delayed. The reason is I turned in a gypsy moth form on the next day when an automated email was sent to me, and I have to manually reschedule the delivery. Meanwhile, I was never reached out for follow ups or confirmation. The container just sit in the storage location for 7 days. I mean, how many more days it will be delayed if I didn’t call to inquiry today?? And of course, “no error” on their side, it was because we sent back a form 1 day late. And what’s funny is the transition fee is already charged to my credit card even though the container is sitting in their storage location! Their operation and logistics system is messed up. Everyone, please read my review first before you make your decision of choosing PODs.
Containers are not Sealed!
We used Pods thinking that while we store our stuff it will be inside a facility, protected from the elements and all the extremities that come with being outside. Once we received our POD to the house we were moving into, after them having to push our delivery back 2 weeks due to their truck not being equipped correctly, we had RATS that ruined some of our furniture and belongings while being stored. We had to get rid of a couch, blankets, bedding amongst others. Had I known that our stuff would have been better off in a garage, I would have never paid almost $250 a month to have rats have their way with our belongings for 10 months.....do your research and find a company that has secure storage and PEST CONTROL!
Don't trust me. Look at the BBB listing on their company
If you are looking for a moving company that will not scam you. MOVE ON!
PODS is the single worst company I have ever done business with. We used PODS because we wanted to avoid the age old movers trick of "we have your stuff and now your screwed". Unfortunately, that is just what we received from PODS.
Don't believe this review? Go check out their complaints on the BBB website.
NO CUSTOMER SERVICE!
Lies and false advertising. You can’t do anything they claim on their website. All lies. Can’t delete a payment or manage auto pay. Have to deal with reps who can’t ever do anything for the customer because the company is too archaic on services.
There is a five day city ordinance on pods. I set my pod up to be delivered, emptied and picked up five days later. They are fully aware of this and the pick up date was set for yesterday, 5 days, because of it. They didn’t schedule the pick up tho! Now not one person at PODS cares. Can’t reach any supervisors that will fix what they did. Supervisors refuse to make this right. This POD is now abandoned on my driveway. They refuse to pick it up til the 17th which is a city ordinance violation and a huge failure on their part that they refuse to fix!
Even the city called them. No one there cares! They don’t care that the city is considering fining them. They don’t care that their service is terrible. They don’t care that you can’t contact anyone about this!
BEWARE! This company hides behind reps working from home who are either rude or can’t do anything for you. They can’t reach anyone in headquarters to correct anything and no one there cares.
Of anything goes wrong with your POD order, you have absolutely no recourse with this company. NONE! Corporate is not even involved with any customer service. You are stuck with employees working from home who can’t or won’t help you.
ABSOLUTELY NO WAY TO GET ANYTHING CORRECTED WHEN THEY SCREW UP!
Now I have an abandoned POD on my property!
Terrible customer service
Trying to get answers on POD move. Customer service keeps referring me to a Denia Germosen who will not return VM or email. I am doing this as the legal guardian for my sister who has paid $15K in storage fees since 2009. I am now paying rent & they confirm in writing that I am the legal contact for the account but they will not respond.