PODS Moving and Storage

100 Reviews: Add Review

1. Disappointed.

   I discovered the day before my deliver that the initial sales person fail to input my time perference within the data base system which was 7 am. I'm moving to another state with a child, going home to 2 deaths in my family within two different locations. That sales individual made things extremely difficult for me in such a way that I was disappointed in the fact of choosing POD and refuse to recommend their services to others. Not that it really matters to POD as a company but it should as a customer.

2. Case Study on How to earn an F- Score.

   Where to begin?  I seldom write a review unless the review is superlative or, in the case, a prime example of what is wrong with customer service in America. So this is one of those perfect storm situations. The short hand version is that I used POD' service without incident in the Fall of last year to move my elderly mother's belongings from TX to VA.  All went without incident then. Fast forward to present, the problems began with the very first customer call experience (quote with the wrong price and wrong location furnished). About half dozen phone calls later (from my end), they finally got it right.  I mean what can be so hard about replicating the prior service plans? Then it got worse even though we had made travel plans 4-6 weeks in advance so as to make the stress for a senior citizen as low as possible. My wife flew to Texas pick up my Mom in time for the first POD delivery though it was delayed because of weather .. which I can completely understand.  Then after the weather passed, POD then sent the incorrect sized POD.  Matters got worse.  The POD call center manager was exceptionally rude and dismissive to my wife (wish I had gotten her name). So we now had to pay cash to a moving crew not just once but twice for no shows.  Thankfully, a nice call center person called Heather made a point to resolve the matter and indicated a price adjustment would likely by made by the accounting department provided I could provide an invoice for the out of pocket. Days later, the originally ordered POD size shows up and was in beat up condition but functional.  At last! Since I had no moving team invoice from a cash basis crew, I did insist they generate one the 3rd time around for POD's accounting department.  And this crew did do so and felt I was complying the with spirit and intent to the POD request. About a dozen calls later, the POD accounting department has  refused to honor that invoice because it occurred after POD incident one and two. I would say that their accounting department went to great lengths to provide friendly nothingness to assuage my concerns despite two incident numbers. Worst of all, my wife ending up missing a week of work (unpaid) as she runs her own business.  That economic impact was compounded by my mother and wife having to fly back versus the original plan to drive my mother's car back..which now needed to be shipped for $650.  Net net, we paid almost $2000 to be abused. So my sole recourse was to call the credit card payment and relay this story and demand satisfaction.  Which I just did..only to have these Bozos prematurely dispatch collections on my and not resolve the issue in good faith. Never again with POD.  CEO owes my wife, my elderly mom and me a personal apology and I am making it my mission to call out wretched, unfair practices and behavior.  For shame!! ps - I am saving this writeup to post and warn others elsewhere.

3. Unsatisfied with PODS Moving and Storage.

   Used PODS this spring because we were selling and buying a home and we needed to clear the house.  The POD was delivered, packed and picked up fine.  It came from Columbia SC and was being stored in Augusta GA because it was the closest to where we lived, (we never were given a choice of storage). Everything went fine for 3 months.  When we finally settled on our new home and was ready for the delivery of our POD we called and were told that they would not deliver it because of where we lived. Needless to say I was upset, now what do we do.  They said because it was coming from another state the closest place they could deliver it was Charleston. Smoaks (where we live) was not in there moving area.  So they would deliver it to Charleston and the PODS Co agreed to deliver it to us for a huge fee. They quoted us over $900 to deliver it to our house which was only 50 miles from charleston.  We couldn't believe it or afford it.  So we only had a few days before they would charge us for another month which was another $248 dollars so we had to find people to help us take our stuff out of the POD at the storage place in Augusta Ga real quick and load it onto a UHaul truck and bring it to our new home.  That was not what we were expecting when we signed with PODS.  So now we paid another $223 dollars to get our belongings because they would not deliver to our new place.  
   Be careful, we were never told the Insurance was tacked on every month only what it cost to have. Never did we dream we would not be able to have our things delivered or we would not have used them.  Did not know they had areas like that. We thought by using PODS it would make our move easy but it ended up making it a horendus move.  I will not recommend them to anyone nor ever use them again.  .

4. Delivery & Pcikup.

   Don't use PODS. There are many alternatives. Service is terrible. Delays. Bad customer seervice. Long hold times 1 hour trying to find out why I wan not contacted when delivery was not made. Inacurate or vague pickup/delivery schedules. No direct contact with local depot or dispatch. NEVER AGAIN!

5. Pods move.

   I used Pods to move our family from Tennessee to Colorado and they did a good job. They showed up when they said they would and were very friendly. The Pods quote can be a little confusing - I think this is the source of many other reviewers frustration - but read it carefully and the price they will be charging is clear. And definitely use a promo code to save about $40 - 'R101' worked for me. My belongings had shifted a bit during transport - but this was our own fault for not packing things tightly enough. I would recommend Pods if for no other reason so you don;t have to load and unload twice instead of once during your move.

6. Pricing.

   I was having my pod shipped from Los Angeles to Palm springs 90 miles max They claim they have to take it to another facility and its considered long diatance some how this has gone from being $100 to have it delivered to $989.00 RIP OFF BEWARE hey lie to get you in then its another story when you need it back!

7. PODS Moving and Storage.

   We relocated our art-deco furniture store from Sacramento to bakersfield and used PODS moving and storage.  We had to pack the storage container ourselves but saved us money in the end because we did not need to pay for movers and moving trucks.  Our broker gave us a PODS discount code at http://businessbrokerjournal.com/pods-promotional-code which helped us save even more when it came time to unload and settle in to our new location.
   Michelle & John Germaske.

8. Incompetent, dishonest.

   20 hours before we were scheduled to move my husband was admitted to the hospital for chest pains where he remained for five days. 1.  The moving guys recommended by PODS on their website (specialists in weight loading and distribution) cancelled 15 hours before they were supposed to arrive, six hours after my husband went to the hospital. 2.  They referred replacements "we don't endorse." The new moving guys were nice but inexperienced in loading, weight and distribution.  3.  Due to these factors, I had to order an additional PODS unit.  When it arrived, I was asked to move my car.  Then, I left our garage door open and went inside.   4.  The drop-off driver for PODS entered my garage and took two dozen new moving blankets (new in package with UPS shipping labels) purchased from PODS and delivered by UPS.  The driver admittedly took my husband's leather moving gloves and new rope (in package) from my garage.   5.  PODS said they found no record of these blankets.  I gave customer service the UPS tracking numbers and credit card receipt for these blankets.  After this, customer service stopped taking my phone calls.   6.  I left customer service a message about filing a police report against this driver when he failed to return these items as stated.  In response, I received four harassing phone calls from the drop-off driver's supervisor who accompanied the drop-off driver back to our home when the last unit was picked up.  I felt threatened.  8.  I filed a police report for stolen items and harassment and received police case numbers.   I was unable to spend the first four days of my husband's hospitalization by his side.  I was unable to eat or sleep for several weeks after this experience.  I still get nauseous over it.  I never received a refund for stolen blankets, never mind stolen gloves and rope.  I haven't felt well since our move and have not pursued this issue---yet.  I think this is what PODS counts on; that moving time is exhausting and follow up is difficult.

9. PODS Moving and Storage.

   My roomates and I moved our things with PODS and they were great!  We also received a discount through http://businessbrokerjournal.com/pods-promotional-code/ which helped a lot because a regular moving company wanted to charge us about 3 times the price we got.  We will use PODS again to move in September.
   Tiara and Jessica.

   

10. Untimely and rude!

    I planned to use PODS for a cross-country move. My container delivery was scheduled the day before a snow storm. They cancelled the delivery in anticipation of snow (the sky was blue and the sun was out at the time), and did not call me to notify me of the cancellation until after the delivery window. They rescheduled my delivery four times due to the weather, which was understandable, but promised I would be one of the first deliveries when they resumed their schedule. They did not deliver the morning deliveries resumed as promised, but gave a delivery window in the afternoon. They did not actually arrive until an hour after the delivery window. When I called to complain, I was told delivery windows are not guarnateed and they would not provide any discount or compensation for totatally wasting my day twice. Moral of the story, if you have infinite time on your hands and no other things on your schedule, it will be fine. If you have any sort of life or schedule, go with someone else! Even my delivery person (when the pod finally arrived) said the company has gone totally downhill since being bought out two years ago. A major disappointment!