On this page you will find reviews on the company Presidential Moving Services from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Presidential Moving Services – 3 (calculated based on 131 reviews).
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Everything was awesome.
I moved from Florida to Colorado and used Presidential. From my moving coordinator to the crew and office staff everyone was lovely to work with. I had some changes to my bill but everything was explained to me along the way. I forgot to mention more than a room of items! But they made sure to take care of me and calm me down when I went into a panic. Everything was delivered exactly when it was suppose to be and I could not be happier. Thank you guys so much for all your work!
Great company! Thank you.
My delivery was scheduled for the weekend when hurricane Irma was supposed to landfall in Miami , so we had to postpone it for 2 weeks. Of course I was upset, but I understood that it was an unforeseen circumstance and there was nothing to do about it. Thank god Irma changed its direction and didn’t attack Miami, but still many people were without power. That’s why I was pleasantly surprise to receive a call 2 days after the hurricane from the company’s rep who told me that they can deliver my stuff in 3 days!! I was so happy because I had to leave Miami on Sunday for couple weeks, and I didn’t want to wait for my delivery so long.
Everything was perfectly organized and I received my belongings on time and in excellent condition, nothing was damaged or broken!!
Thank you for making my move so smooth in such a stressful period !
Worst outfit around.
BEWARE!! Day 19- and still no sign of half our belongings. They give excuses when they answer at all which is seldom. We were quoted as 4 days initially.
They initially quoted $6300, then it went up to $9k, then $12k and finally refused to unload the first truck without giving them $13,000.
Yes- $13,000 for a job initially quoted as $6300.
The half of our belongings we have gotten have broken items- including a irreplaceable vase. Little to no protective or packing material on it and some of the other valuables.
After going over the list if belongings initially they then forgot half my AC unit which we had to ship up on our own cost- not to mention we were also charged a $500 fee for our safe- which was not initially quoted. They also refused to take the TV mounts at the old house.
Seriously- the lack of communication or professionalism, failure to deliver in anything remotely resembling a prompt timeframe and far less than professional behaviour in the ever elevating fees and costs are absurd.
Their is no excuse for a move from San Diego, CA to a small town in Washington state to take this long.
Find someone- anyone else to move your stuff people.
Nice experience.
I'm very surprised to see negative reviews about this company. May be I'm a lucky guy because I had a very good experience with this company. Everything was great - my pickup was on time and the team that did it was professional and careful. The delivery was also as scheduled and I received all my items in perfect condition.
I really liked the opportunity to track my shipment on their website, it is very convenient and helpful.
The next day after pickup I received a call from their customer support who wanted to know if I was satisfied with my move - I had nothing but good comments.
Amazing!
I was so stressed because of the upcoming move. I did not know anything about moving and one of my friends suggested me Presidential Moving. When I called them their customer support Phyllis was very nice and answered all my questions. My moving crew was wonderful - they did everything so fast and with great care! I asked them to pay attention to some very expensive furniture items and they wrapped them accordingly so that nothing was damaged. I'm also happy that testimonies I had at the begining were all true and didn't come up. Of course, I wish the price was lower, but it was reasonable because I had a very smooth and stress free move. I can definitely day that it worths this money! They made my first moving experience amazing.
SCAM Moving Company – Avoid at all costs!
We were ripped off, the movers were rude, stole from us, customer service – non responseive via email and only occasionally reachable via phone - was unapologetic and rude.
This is a classic moving scam company. If you follow this checklist to avoid scam companies, Presidential Moving FAILS this test (https://www.daveramsey.com/blog/protect-yourself-from-moving-scams). Just read this site and make sure select another company that passes the test, not this company. Here is the story for we got taken for more than $3000.
- Our estimate was $3151.98 and our total ended up being $6,640.50 for a 1500 sq ft 2 bed/1bath home. My in-laws moved a 4600 sq ft (3x the size of our place) 5 bed/4 bath100 miles further than our move and paid $10,000 (1.5x the cost). Our actual cost was more than double what we were given as an estimate (the space estimate was off by 42% - 907 estimated vs 1530 cubic feet actual). This is despite two detailed walkthroughs of all our possessions. They charge per cubic foot, but once loaded on the truck, they just give you a measurement – with no way to validate how or if they measured the cubic footage.
- Two of the three movers were incredibly rude. We had a tree removal service here at the same time due to Irma damage (not by our choice). The tree removal asked for 15 minutes to use our driveway and the mover was rude with me and said "this is wasting my time." The tree removal company complained to move that the movers were very rude to him, and spoke quietly in an Eastern European language he could not understand (nor could I).
- The moving truck tore down a tree limb in our front yard, then tried to blame it on our maintenance man who is here every day (even though we saw them do it) AND the aforementioned tree removal company.
- We had a box of liquor outside our door for our neighbors. I saw a mover take a bottle, hiding it behind an empty, folded box. The bottle was quickly hidden in the truck when I went to confront them about him so I had no proof.
- I emailed Christian, who provided us the initial estimate, and never heard anything back.
- I called Customer Service and spoke with Brie. Brie’s tone was rude, annoyed, critical. I issued all of the complaints above and never received anything resembling an apology or attempt to achieve customer satisfaction. Every time I politely issues a complaint, she just “noted”. Never asked if there was anything else she could do, if she answered my questions. Of course there is no survey to provide feedback on their customer service – something offered by any reputable company.
- First, we were told the balance could be paid with personal check. We wrote a check and this was not accepted – we were then told cash or postal money order only. I provided a Cashier’s Check from my bank (for which I paid a fee), but this would not suffice. The movers waited with our stuff for two hours while my sister in law withdrew $4K from her savings and paid them in cash.
- Despite the fact that the company promises to assemble desks, tables, beds, etc. they had to be asked to do this upon delivery. And they acted very annoyed when asked to complete this
The company has only existed since August 2017, is not part of the BBB, and was one of the worst experiences I have ever had with a business. We’re a young couple with our first child on the way in May, and we had carefully budgeted for our move. Presidential Moving unapologetically scammed us and disrupted my family’s financial well-being. Please avoid at all costs and make sure none of your friends and family use them. Any positive reviews are likely fake!!
Our credit card company is disputing the charge, and we'll be reporting them to the BBB.
Fraud, deceit and poor service.
From start to finish there wasn't one part of the journey that was acceptable except that the pick up arrived on time. Otherwise the company lied about everything. We requested full pack service and the contract stated it was a flat fee - it wasn't, it was scalable. We estimated the size of the move with an in home inspection by another mover. These guys once loaded claimed an extra 20%. The goods arrived 3 days late and at delivery, they claimed the need for shuttle service which they initially said would not be needed. If you want to get fleeced, these are your guys.
Scammers.
Update: we got our belongings 2 days ago and are NOT pleased. Lots of damage. This was my yelp review and wanted to repost it to get it on another site to hopefully help someone else not to be scammed by this dishonest company..
I honestly don't even know where to start with this review. I don't even want to give one star. First of all after requesting a quote we were called repeatedly in order to secure our business at all hours of the day and night. My husband and I did vast amounts of research about this company and after being reassured and reassured by AARON MICHAELS we finally decided to book. He guaranteed a one to two day pick up AND delivery window. We have still not received our belongings of which includes a very expensive Harley Davidson motorcycle. We were going to use uhaul in order to be able to have eyes on our things as we made our move from South Carolina to Arizona, but decided that even though it would be cheaper to move things ourselves that we would use this moving company. Again we were reassured by AARON MICHAELS, who btw is ignoring every phone call we have tried to make to him in the last 3 days, that we were making the better choice. When the movers showed up, they both stated that they had been in the country from Russia and the Ukraine for less than 3 months, which was a bit shady, but neither here nor there as they had our paperwork. They tried to charge us for several things that were not agreed upon. We should have never put our things on that truck. If the company was affected by any natural disaster they should have communicated that there may be a delay in delivery, etc. We have been hung up on, laughed at and talked to disrespectfully by everyone we have tried to contact in order to find out where OUR belongings are. They called us a few days prior to our delivery date and asked if we could accept our truck earlier. We said no we agreed on a certain date with AARON MICHAELS when we booked and once again he reassured us that was perfect and it would be no problem at all and no more than a two day delivery window again. When we spoke with a dispatch agent she said the company has up to 30 days to deliver which was NEVER told to us by our reservation agent AARON MICHAELS. the dispatch manager JESSICA has never returned one phone call after over 15 messages have been left for her specifically. We spoke with BRIE SHELDON today and I have never been treated so disrespectfully as we were by her. She assured us someone would be getting ahold of us by 5:00 today and what do you know? No one has called us and every line is busy that we try to connect with. I recommend no one uses this company ever, unless you like being In the complete dark the minute they collect any money from you. The next move for us is calling the police since no one can tell us where OUR belongings are. I don't understand why no one can tell us an estimate of when our things will be here and where they are now. When I spoke to AARON MICHAELS on Friday he said he spoke with dispatch and our truck would be there by the next day, which was an obvious lie. We are at our wits end with this, I have missed job interviews and can't even cook a meal for my family and am sleeping on the floor in an empty house. I truly hope someone from the company reads this and has some sort of sense to call us or make this right, as we have left messages on EVERY SINGLE EXTENSION with no return call or anything. It's pretty amazing that you can get through when you push one to book a truck but no one can help as soon as you ask what is going on with your belongings.. really really really upset at this point and don't know if we should start looking at options to take care of this such as the Arlington police, the better business bureau and so forth as we feel that we have basically been robbed at this point because no one has been in contact. I was leery to even post this with the worry that we may never see our belongings again, but it seems like this is the only way to get through to this company. We explained what a hardship this move was to begin with as far as family being sick and needing to be closer and feel very taken advantage of at this point.
Scammers.
AVOID AT ALL COSTS. These scam artist scumbags have given us the worst, most stressful moving experience of our lives. It has been over three weeks and they do not know where our stuff is or when it will be arriving. These guys keep telling us that Hurricane Harvey shut down their business but when we made the agreement they told me they were based out of Arlington, near Dallas, which was NOT impacted by the hurricane. Even if they had been evacuated it's not like they don't have access to phones. There is NO EXCUSE for not taking a minute to make a call to let your customer know what's going on.
It began when they called on our moving day to tell us that they would not be able to make it. After telling them that wasn't an option the dispatch went back and forth between me and the driver for several hours before finally telling me that there was nothing they could do for us. 10 minutes later I got a call from the driver himself saying he was at our house. Having been told they weren't coming, I asked why the confusion, he replied that "the woman from dispatch doesn't know what she's talking about". Dogging people from your own company? Shady.. Being out of state, I had to call my fiance back to the house after she had already left after waiting around with our baby nearly 8 hours. The truck drivers showed up in an Enterprise truck, which I only found out after the fact. I was promised by this company that they were NOT brokers, that they had their own trucks with their own drivers. That is clearly not the case, and I am mad about being lied to, as that was a major reason that I paid a premium to go with this company thinking that they would be more reliable than a broker. Then, like the other recent reviews, the drivers proceeded to tell us that we had gone over our allotted space, and that we would have to pay close to $1000 more than we had been quoted. When we made our contract I was very specifically told that our quote would be what we would pay, that we wouldn't have any hidden fees or other surprises on moving day. Shady..
After pickup on 9/2 we didn't hear a peep from them. I began to get concerned after a week but had no luck after calling, emailing and leaving multiple voicemails with all the people I had dealt with at the company. I was finally able to speak with someone on 9/18, who told us that the dispatch would be calling us shortly. Two days go by with no reply from them. It is now 9/23 and they don't know where our stuff is. They are defending their terrible service by reminding us that they legally have up to 30 days to move our stuff. At this point I'm not sure we are going to see our belongings again. These jagoffs have no problem making contracts and cashing checks, but they can't come through with their end of the bargain. You've been warned..
Disappointing.
At this point I am very frustrated. After spending hours/days researching moving companies looking at DOT records and reviews, I had thought I had selected an outstanding company. I can understand that there have been hurricane problems, but we never received a call to update our inventory last week. When I sent our rep an updated inventory list on August 30th, the list was not forwarded. On Sunday afternoon, we received a call letting us know that the movers would arrive between 8-9 on Monday. I asked about the updated inventory list and the gal said she was not responsible for that. They arrived with at truck that was too small and had to make two trips. There have been repeated calls since last Friday to all of the numbers I have as well as emails to our customer service representative. The movers that came on Monday, told us that we owed an additional $4000 due to extra cubic feet and packing costs, almost 50% more than the original estimate. Now I am seeing that others are having the same problems in our "time frame." As others have said, the service has been terrible. Actually a better statement would be there has been no service. Our customer service rep is not answering phone calls or recent emails the past few days. Other recent reviews seem to have the same opinion. I am absolutely clueless as to when our belongings might be arriving. We were told Saturday, but after reading the other recent reviews, I am not very hopeful.
Horrible customer service.
After showing up late, blocking the street, and loading a loud Enterprise rental truck until 11 PM I was told I was way over my quote and I was lucky it fit. I had no extra items at all. After my furniture was shoved into the truck, I was told my move went from $2400 to $4200! I moved 212 miles away. I have now been waiting and begging for information about my furniture for 19 days!! When I get a rare response, the person is rude and of course doesn't know a thing and will have to call back. Guess what? No calls back! I've even gotten a fast busy signal when I try back the exact number that called me!
So, last week I was told they would be here Sunday or Monday.. it's now Friday!! I have never been treated so horribly. And I actually paid for this! At this point I am completely convinced that any glorious review is completely fabricated. Also starting to believe I won't ever see that furniture again!