On this page you will find reviews on the company Proud American Vanlines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Proud American Vanlines – 4.3 (calculated based on 270 reviews).
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Trusty Mover!
Recently moved out of a 2bed/2bath condo and hired Proud American Van lines. There were two workers who diligently worked to move all my furniture from the 2nd floor to the storage unit. They did a thorough job, and nothing was damaged. Impressive movers.
Smooth movers!
We will recommend Proud American Vanlines to everyone we know. They were very professional and flexible for our needs. THANK YOU!!
Way above and beyond
I spoke with Tori twice and she absolutely not only saved us a ton of money she came up with alternate shipping methods and car transport that wasn't even on our radar. I can't stress enough that these are the kinds of people you want to do business with. I would recommend her to anyone seeking a quote and advice on how best to accomplish your move and help remove some stress from a stressful situation. She actually referred us to a company that specializes in smaller moves. I'm grateful I found her and Proud American.
Excellent!
Not only were they fantastic movers, but they were also kind, courteous and very professional. But most of all they after all the obstacles they faced, their kindness stood out above all. Their work ethic is bar far superior. Their service made them stand out. Their skills and attention to detail were like no other. Their prices are outstanding. If I could give 10 stars, that still wouldn't be enough. Thank you so much.
Problem Solver!
Got many quotes but like Proud American Van lines the most. Their price is also very competitive after comparing with others. Both days, the Proud American Van lines team were very conscious of our items and were very professional with them. It was a blessing to work with Proud American Van lines.
Stress-free!
Proud American Vanlines is such a perfect name for this company. In the most stressful of life tasks-- moving-- they took the burden, physically and emotionally, off our shoulders in a genuinely thoughtful, professional and speedy way. We referred them to our friends, and we are happy in our new home-- we recommend them unquestionably.
No complaints!
The two gentlemen that helped us move into our apartment were pleasant, respectful, helpful and flexible. Also, our apartment is on the second floor, and it was no problem for them. They were great! I recommend them, and we will most likely use their services in the future.
Best Move!
My boss suddenly asked me to visit the other branch because I need to move to TX for a few months. I hired the Proud American Van lines company for this purpose. I was not disappointed a bit. I would love to recommend the amazing guys to you all.
Wonderful!!
They were prompt and finished the job right on time, even with rain to contend with. The quote I received was spot on, and there were no surprises. That said, I would use them again without any question. My team turned the moving experience from dread to pleasure. Well done, and thank you!
Great
Reasonable costs and very hardworking and reliable movers. I have nothing to complain about this moving company. Definitely would recommend it. I will use them again.
Nice!
The moving professionals carefully moved our heavy furniture without a scratch and placed the pieces precisely as requested. If we have another moving project in the future, we would definitely call Proud American Van lines.
Impressed!
I had an amazing experience with Proud American Vanlines, and I was glad that I listened to friends who highly recommend Proud American Vanlines. I recommend them strongly to everyone looking for a moving company. Impressed.
Unbeatable!
Excellent service! My moving team was incredibly fast and on time. This was also the cheapest service in the city. I requested quotes from 5 sites, and they were about $60 cheaper.
Avoid moving brokers like Proud American
We used Proud American(PA) for a move from CT to WA this summer, and honestly very little of it was pleasant or went smoothly.
TLRD: $16K to $23K up-charge, delivery was 40 days after our desired date, and many boxes were only packed 1/2 to 2/3rds full. AVOID USING A MOVING BROKER. You have little control or recourse over who is actually doing your moving.
We originally were quoted about $16K for ~1600ft3. I was a little bit nervous from the beginning as there are no guarantees that the virtual walk throughs are going to estimate your volume well. But we decided to take a chance, based on some good online reviews. My initial interactions with my moving coordinator were good ("I don't like to pressure you, you make the decision you feel good about"), but then within a month they got a lot more pushy ("we need to lock this in today...."). So we signed a few months out from the move. Payment options aren't great. You can pay with a credit card for the initial downpayment (which I believe directly goes to PA, but that will incur a 5% additional fee). Then you can only pay by check or cash (I mean who really gets money orders these days?) at the time of pickup, and then pretty much only pay in cash at the time of the delivery (I had to get $12K in cash out of the bank).
Communication before our pickup was not great. We were getting calls/messages from the moving company and PA that were contradictory on arrival time. Then Proud American called me to tell me the movers would be there later when they had already been there for 4-5 hours. Our move window was 10-12AM, and when I called Proud American at 11:55AM to tell them we hadn't heard anything, their response was "well they still have 5 minutes". Movers didn't end up arriving until about 4PM! Because of this they then had to take almost a full 2nd day to pack (we were paying for a full pack), which was never communicated to us that it would be a two day process (luckily we had a little flexibility).
After an initial look around the house, the movers told us the PA Estimate was way off and we really had 2200ft3, which bumped our cost up to $23K. From reading other reviews, it's a pretty common thing for brokers to under-estimate your volume to give you a cheaper price, and then you have little recourse on the day of the move since you have no other option.
When the pack was finished the moving head told me that they loaded only 2050ft3. However, this was never documented on any of the forms (so we were charged for 2200ft3).
We were drawn to PA because of their promise of 60 days of free storage. We were going to buy a house when we arrived but had no idea where/when that would happen. We were lucky to find a house pretty quickly in a tough real estate market, and I quickly informed PA for the address and our desired delivery date (Aug 25, the day after we closed on the house) on Aug 8th . I figured this gave them a pretty good lead time.
Well Aug 25th came and I had not heard anything from them. When I called I was informed that "That's just the initial date of availability, we have 21 days after that to make the delivery". So we waited, and called, and waited and called. We would constantly get incorrect or just straight up false updates (Your stuff is loaded on the truck and leaving soon, only to be told the same thing the next week). Reps were often short/rude, and rarely compassionate or understanding. Then the delivery window changed to 30 days. Meanwhile we're sleeping on air mattresses with no furniture and borrowing dishes to be able to eat. We had to constantly fight with PA who had now come up with a new delivery availability date of Sep 4th, even though I pointed out to them multiple times (and sent them documentation) that I had emailed them the correct delivery date and address, and gotten confirmation from our moving coordinator (who all of a sudden after pickup apparently wasn't supposed to be our point of contact any more). Thirty days came and went and still no delivery. Finally we got an answer (from our multiple weekly calls) that the truck was actually loaded, and I got a 2nd call from the actual moving company. The delivery finally arrived on Oct 8th. Except now we had to pay an additional $1000 because they couldn't fit an 18 wheeler on our city street (why no one could have simply looked at a map to figure this out ahead of time is beyond me, as they had had the address for 2 months). So then, with a small crew of 2, the delivery took 2 days (again not explained ahead of time to us). Amazingly not a lot was broken in the move, but upon opening boxes, we found many of them were only 1/2 to 2/3rds full. We definitely feel a bit cheated by that.
The moral of the story is don't use a moving broker like PA, they don't do a very good job vetting the movers they contract your work to. They have very little incentive to fight for you to get things right, as they already have your money.
Our move
Well it started with armando goldman hustler liar tells u anything to get ur service includes lying dishonest work of art took total advantage of us missing furniture broken furniture and put a motorcyle on truck with our load leak gas from tank everything smelled like gas TOTAL DISHONEST PERSON AND COMPANY CUSTOMER SERVICE JUST AS BAD AS HIM SAID U DONTBNEED EXTRA INSURANCE TRUST ME LIAR BAD BUSINESS