On this page you will find reviews on the company Razor Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Razor Van Lines – 3.1 (calculated based on 119 reviews).
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WORSE MOVERS EVER!!!!
Don't use this company. They lost a large box om my belongings. They delivered a dead woman's things to me/ I have called several times with a call back promise. Never happened. I have been calling them this past week and how funny but when my number comes up, the are closed. I sat on hold for 1 hour 40 minutes and 24 seconds to hear another recording they are now closed. No call backs and no large box. This company is a company of jesters and clowns. I will be filing a law suit. DON"T USE THIS COMPANY!!!!!!
JM Murry
Worst nightmare
When I hired this company to move my 3 bedroom apartment, I was quoted $2500 and they wanted to half money as deposit. I was willing to pay with credit card and they forced me to pay with the bank account information. At that time I thought it was fishy and shouldn’t move with this company. I told them that if they want I can give my credit card and they can charged the deposit. If not it’s okay I’ll find a new company. I got call 3 days before moving date that they want to make sure that they have enough space. The person who gave me quote was not right so it will be additional $1200. I had enough so I said okay. I was waiting for them to come pick up my stuff on pick up date, nobody show up. I called them next day and they said it’s not guarantee when it will be picked up. I called them 5 days in a row and didn’t get an answer. Luckily I paid with credit card and dispute my charge. It’s the worst company.
Do Not Use This Company!!!
When I first talked to Andrew I believed him. He said all the right things, and kept referring to the company's 5 star rating. Little did I know they had just changed their name. They give you a quote and it will go up at least twice. Mine started at $4900 and I ended up paying over $7000. The last guys that ended up delivering my stuff tried to get me to pay more again, I had all my paperwork in order so they couldn't. A lot of my stuff was broken upon arrival and they didn't reassemble anything. They showed up at 9:30 pm and were jerks, cussing at my mother and throwing stuff all around. I know they give you a reasonable price so it's easy to get lured in because you need the mover but I am telling you, save yourself the hassle and find a reputable company. I am now seeking legal action to 1 get some of my money back and 2 shut these liars down.
Worst
Worst experience I had. Stay away. They are a broker and ended up using Peak Vanlines. Nothing was according to schedule nor pricing. STAY AWAY FROM THEM
Fraud!!!
Do not under any circumstances do business with these movers. They sent a truck that could not move half of our listed belongings and was 3 days late, tried to shake us down for an additional $3700.00 and then kept all of deposit- $4,000. We are now seeking a legal representation.
Stole my Money.
I signed an agreement with Razor Van lines in June 2020 for moving service on Aug 1 2020. I gave them a $4000 deposit and a full list of what needed to be moved. They never showed up and have not refunded my money as of October 24th 2020. Do no use this company.. seriously. Just rent a uhaul or use u-pack. These guys are criminals.
Stay AWAY!!
READ ALL REVIEWS on this company!! They are a complete scam and run a bait and switch.
I contracted them and they never showed up to pick up my belongings and took my $1300 deposit and ran. Never received any communications from them after they wanted me to pay an additional $2000 after measuring my furniture to complete the move. Customer service is a joke! On the day movers were supposed to arrive I never got a call and I called them 3 times to find out what was happening to be told that the dispatch center was not answering and they would call me back. NOT ONCE did I get a call from them and had to go get a UHaul to complete my move! SAVE YOUR MONEY and get a reputable company or do it yourself.
The funniest part is that they called me this morning to ask how my move went. They clearly have no idea what they are doing!
Deposit Not Returned.
DO NOT FALL FOR THE HIGH PRESSURE SALE ..it is to prevent you from checking reviews and learning how fraudulent this company is! I was offered and accepted a moving quote on 6/19/20 and paid the $588 deposit with the understanding that I would receive a refund if I cancelled within 72 hours. I did cancel the next day. The cancelation email outlined that it would take longer than normal to process the refund due to COVID so to wait between 4-6 weeks. It has now been 13 weeks with NO REFUND. I have called customer service numerous times and am often met with stonewalling and outright refusal to allow me to speak to a manager. I was told on one phone call that their bank accounts were frozen and under review due to embezzlement by one of their own employees and there was nothing that could be done but wait. The last phone call I was reassured that the representative would investigate and get back to me. Still nothing. I am reading here that many people are in the same boat.
Avoid at all costs!
Razor Vane Lines is a moving broker, which means if you use them, the mover you get will be whoever randomly picks up the job. That's why there are so many bad experiences. As for me, I booked a move and cancelled immediately (less than one hour after) and they would not refund my deposit even though the rep on the line Pete Burks, assured me that my deposit would be refunded in full if I were to change my mind. Razor Van Lines uses really high pressure sales tactics to make you pay the deposit, including straight up lying to the customer. Please, please avoid them.
Fraudulent Liars.
FRAUDULENT BUSINESS ALERT! Do not even think about using them. I paid a $600 deposit for moving in June 2020, which I cancelled within 24 hours and received a cancellation email for. A few weeks later my card was charged for the CANCELLED move. Since June 2020 I have spoken to their reps via phone and emails almost 10 times, each time with a different excuse as to why I have not received a refund. Today they had the audacity to lie to me saying that, I "refused to receive a refund" that I have been pursuing for THREE MONTHS.
Razor Van lines is Scam.
This company will promise you everything at the start and they will never show up on the time they have promised you. They will not return your deposit. They will misbehave with you and even hang up on you. They will make your move worse.
Do not use Razor Van.
Where to begin? This broker is either extremely unprofessional and/or corrupt. I am now up to wellover 50 phone calls (which quite often are 60 minute hold times (also 70/90 minutes at times). I have spoken with no less than 10 representatives, all who either mistakenly give me incorrect information and/or simply lie to me. To update my inventory, I had to call/email multiple times. I was then told an agent would call me at a specific time/day to review inventory - that call came over 40 minutes later and only
AFTER I had called to see what the delay was. I provided a more precise inventory, which never was conveyed to the movers, so on pickup day I was charged on the spot because the truck "didn't have enough space." Basically it was a shakedown because we had to vacate the apartment that day. When I called to get an estimated delivery date (56 minutes on hold), I was told someone would call back - no one did. When I called again, I was told the delivery would be the upcoming weekend; I had planned on being away so I had to reschedule my trip, only to sit home all weekend for nothing. I called back Monday - oh, it's coming today. Nope. Then I called again. It's coming Thursday. Nope. Since it was past 21 business days, I was entitled to a discount, and supposedly would get a call from the supervisor. Nope. Numerous emails to Lloyd and Michele completely ignored and unanswered. Calls to supervisor Vanessa resulted in promises of reimbursement that never materialized. Representatives like Drew, Hope, Karen Maze, Tiffany with promises of payment within 24-48 hours, promise to copy me on email to supervisor Maya, promises to follow up to make sure I received repayment (that's you, Karen - you gave me your "direct line" and I have called over TEN times and you never answer). Dispatch Benjamin who said he would help me since, when my delivery came and I said I was entitled to a reduction due to the delay, said he would help me get my refund.
This company has no business being permitted to conduct interstate commerce.
Warning.
Razor Van is not a moving company- Razor doesn’t have trucks, nor drivers or movers. It’s an operation that collects non-refundable deposits. They didn’t show up on the designated day and not on the next one. They didn’t bother responding to the Better Business Bureau’s inquiry. Our deposit was over $4K. The cost of scrambling to find an alternative mover to vacate the house per contract is immeasurable. Buyer beware.
Scam.
Razor Van Lines is a SCAM. Do not trust the broker Andrew if you happen to find him on the other end of the line when you call to get a quote. I had to cancel my move due to the closing date changing on my new house. I cancelled the next day (well within their 3 day cancellation policy) and am still waiting for my deposit of over $550 to be returned 6 weeks later. This company is trash. Wish I could give Razor a 0 rating. Avoid them at all costs!
This company is a complete SCAM!!
I Wish I could give this company negative stars. ABSOLUTELY horrible, I wish I would have read reviews prior to booking. This company scammed us out of $772 claiming that we needed to put down the deposit to book with them and we would only get the discount on the phone with her. After signing a contract that seemed legitimate, I started researching and saw all the reviews of this company being a complete scam. Luckily I was well with in their 72 hour cancellation period and I was able to have the lady add a no admin 10% fee they normally try to push on to the contract. So, I emailed their cancellation email and cancelled. The customer service emailed me stating that they could not stop the payment. I tried to have my bank stop the payment before they charged it but it didn't work they were still able to charge my debit card. That's when I started to call them only to get told over ten times that "yes I see you are going to get 100% refund" But its been TWO MONTHS! Still no refund and every time I call Im told that either the billing department only communicates via email. (which they have not replied since that first email) OR that the billing lady is out. etc. I've also been told three times that they will have the manager call me but never they never do. PLEASE DO NOT MAKE THE SAME MISTAKE I DID AND LOSE SO MUCH MONEY. I have reported to BBB and hopefully fingers cross they will help me get my money back. BTW they are not a moving company they only broker the move. But in my case they scammed me out of almost $800 for absolutely no services!!