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Relo Van Lines

Relo Van Lines reviews from real customers

On this page you will find reviews on the company Relo Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Relo Van Lines – 1.4 (calculated based on 25 reviews).

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Relo Van Lines

   25 reviews

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  • Company: Relo Van Lines
  • Location: 233 A Park Street, Hackensack NJ, 07601
  • Website:
  • Email:
  • Phones: (646) 322-9901, (201) 766-6565

25 Reviews: Add Review

  1. Relo Van Lines.

    The worst moving company I have ever dealt within 18 moves. Lazy, late, damaged items, no insurance coverage or willingness to reimburse damages, smokers, drug addicts. Didn't estimate load or anything correctly. I had to rent and drive a U-Haul truck to get the rest of my stuff to the new home, which is what I was trying to avoid. Awful, horrible experience. It was over 4 months ago and I still haven't been reimbursed for anything. Do not use this company or any of its affiliates!

  2. Flghting for claims.

    I moved across the country back in July 2013. I had a damage claim that was *surprisingly* approved in March 2014 (that's another terrible issue ENTIRELY!). HOWEVER, I have still not received my claim settlement check from the "agent" and it has been well over 7 months. I have called the claims department every 2 weeks for ther last 5 months. I refuse to give in, but this is the absolute WORST moving experience I have ever had.

  3. Destroyed our stuff, didn't care.

    We searched the internet to find a moving company that could pack our belongings,  store them for up to 3 months, and then deliver them to and into our new house. Many companies quoted us similar prices on the packing and moving, but Relo Van Lines was less expensive for storage so we went with them. Our problems began soon after. We had sold our house and had a closing date set and needed to be completely out of our house by the time of the closing. We told this to Relo and they assured us that they would be there 2 days prior to that. They missed that deadline. They actually arrived 4 hours after our closing. The buyers and the real estate people were very gracious and understanding that we were having to be dependent on the movers. Once the moving crew arrived I sat down with the person in charge and he said that they were going to pack all night long and be gone by 5 or 6 am. He wanted me to go ahead and sign the packing manifest so that I didn't I have to sit up all night with him. He told me that our stuff would be stored in the town that we were moving to. We paid them for professional packing, moving, and 3 months of climate controlled storage. Long story short, the movers who picked up our stuff from Athens took it to a storage facility in Georgia, not in our new town in NC. A storage facility that was not climate controlled. Our stuff sat in there for 3 months. After we paid them the last of their money (which had to be done before they would even open the doors) they (different movers from the same company) informed us of this fact and said that all of our stuff was covered in mold. Most of the boxes are crushed. Our dryer has a huge dent in the top. Our mattresses and couches weren't wrapped and are ruined. All of my children's stuffed animals are ruined. Most of our clothes had to be thrown away. Pillows, lamp shades, books, art - all ruined.
    It was so bad that a local news crew came and did a story about it. You can watch that here:
    http://abclocal.go.com/wtvd/video?id=9219875
    Relo's response? We'll give you .60 cents per pound for what is damaged. That covers less than 20% of what was damaged. They just don't care.

  4. Never delivered items blackmail.

    They picked up my family's stuff in penn. They paid 50% down and upon delivery in vegas 1900. Well, when they got to vegas they never showed up. They placed thier stuff in storage up front. Told us we owe them 3000. More and 700 to the storage company. They never call us and gave us weight at the start or end. Never use them thier subcontractors. They told us they worked for global movers our paperwork has globle and the total price of the move. My brother inlaw ed & donna lloyd waz scamed. We contacted usa inter commerce transportation and filed a complaint since they crossed state lines. Scammed.

  5. In 26 years worst move ever.

    My husband and I are both retired military and in the 26 years of moving this is the worst move ever.  We contacted American Van Lines but we ended up with Relo Van Lines, who contracted out to Louis Moving Services (We were not informed the mover was subcontracted).  To start with we informed them we had 2 waterbeds they said we needed to have the water removed and they would break down the waterbed, However the mover wanted us to help him move the waterbed liner.  One the day of delivery the driver came in with an attitude and wanted his money before he would even open the doors to move.  Once he opend the doors to the truck our belongings started falling out and we also saw where the truck was leaking water from the roof and it was soaking our boxes.  To give you and Idea of what we lost, he broke a curio cabinet, a sears tool chest, a wrought Iron Bar Table (broke and bent), put a dent down the center of a Refrig.  and we lost about 3 boxes and the hardware to one of the waterbeds.  When we sent our claim in first they were going to give us $130.20 (they would not even consider the refrig because the driver said it was damaged before he even pick it up, so they take the drivers' word over the customers) we told them we were going to put a complaint in to the BBB and they up it to $400.00 but they want it notarized.  We were able to have the move on our signature as long as they got there money.  But, now they are sending us money and it has to be notorized which is a slap in the face.

  6. Stolen/Missing Items.

    My big mistake was to contract with American Van Lines because they sold their business to MBM Movers from N Carolina and Relo.  We had numerous problems with scheduling and added costs and scratched flooring on the day of delivery..but my primary complaint is the refusal of Relo to honor a complaint about stolen/missing items.  After waiting many weeks for my items, I signed some forms on a hot summer night (after having spent over $500 on unexpected charges)--as it turns out, I should not have signed anything until I had gone through all 70 or so boxes and examined all of the furniture.  Of course, no one explained that option to me.  I filed a complaint with Relo for about $800-$900; it took me a lot of time to put together all of the documentation.  Weeks later, I received a form letter informing me that my signature on the day of delivery nullified any claims.  Consumers should steer clear of any mover like American Van Lines that will sell your move to others.  If I could do it over again, I would pay more up front and work only with a major moving company, especially on a cross-country move.  Be sure that the move will be handled by the same company and have one contact person/agent through the whole process; don't sign anything upon delivery if it waives your right to file a claim.  I don't like to file complaints.  The guys from MBM moving--who did the actual move--worked hard, and they have a tough job.  I didn't like being told on the day of delivery, though, that there would be an extra cost to transport items from sidewalk to the first-floor apartment because the building is set back from the street.  They already had photos and site plan of the property.  .

  7. Worst Company Ever!

    What an awful experience! I'm not one to complain but this company is the worst. Here is a list:They were a week late picking up my stuff, and about 4 days late dropping it off. They only had two movers to move all my stuff up three stories (it took 12 hours). The movers expected me to help them unload the  truck, and provide them with food.They spilled antifreeze on half of my boxes. They overcharged me for the stairs and said they couldn't refund me.After I unpacked I realized I was missing about $400 worth of my things.I filed a claim for my missing items, and after 3 months they told me there was nothing they could do because I signed the papers already. The customer service is the worst  I have ever dealt with!

  8. Horrible experience.

    The estimate given was not met. Actual guy filling out the paper work and I had a discussion on possible refund if my load was under weight.  At no time was I informed he believed it was more. I was not informed of the additional cost until hours before delivery.  I was not given a copy of "new visual binding estimate". The moving company contracted by this broker has an F rating with BBB.  Apparently Relo or All State (cant figure out why they have two names) does not care who they contract for your move.  Items lost. It was a very, very costly mistake to use this company. .

  9. Damaged And Lost And Torn Items.

    My contract was made with AMERICAN VAN LINES who screwed me by subcontracting with RELO VAN LINES.   This was the worst dmove ever and now that it has been OVER 6 months and I have not been reimbursed for lost and damaged items, I am taking both companies to small claims court.  They lost photo albums and framed photos, a gas grill cabinet, broke flower pots that THEY packed and lost the shelves to a 6 foot oak shelf unit which is now useless.  The ALSO DRAGGED MY NEW SOFA AND OVERSIZED CHAIR ON THE GROUND and tore  holes in the I was told that I would be getting  A BIG check for 118.00  WOW!! Of course I never got it. DO NOT USE EITHER COMPANY.  THEY LIE AND WERE HORRIBLE AND EVEN MADE MwE PAY 300.00 IN CASH TO EVEN START THE DELIVERY PROCESS.  Now they will pay!

  10. Relo Van Lines.

    Do not use this company. They use subcontractors and will not reemburse you for items they break or are stolen. They were 3 days late in picking up my items (through some company they hired) and 7 days late in delivery (through another company they hired to deliver). I am suing them in court now. Please read other reviews on various sites. You will find nothing good about them in any review.

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