Sky Moving and Storage

33 Reviews: Add Review

1. Terrible Customer Service, False Representation..Stay Away!!

   This is not a legitimate company and if I could’ve given 0 stars I would have. I scheduled a move on July 6th for August 1st with the sister company, after which seeing various information which made me concerned to have our items moved by them I called to cancel and request a refund. The “manager” I spoke to was extremely rude and unprofessional, stating in a snarky manner that I apparently didn’t read the contract because I needed send an email to cancel. He also proceeded to raise his voice and speak over me as I attempted to explain why I am cancelling and didn’t deny any of the things I said about the companies they own (Sky Movers, Top Movers Inc, Best Movers of America etc) and the discrepancies with them.
   
   We are a military family and are moving due to my husbands job, it is truly a disgrace that they would not refund our deposit. No services were rendered and the company misrepresented themselves and falsely advertised themselves as a A rated company on the BBB, also having 5 stars ratings from customers. As you can see from other reviews here that is not the case. I’ve not had any major issues as this with other movers and we have moved many times over the years due to my husbands job in the Military. Be warned and choose just about any other movers and would be a more positive experience than this I’m sure. DO NOT send a Zelle payment to the owner also, not sure why I thought at the time this was a normal practice. Even though it is part of their contract, it is highly unusual to send payment to a company this way by sending to the individual who is the company owner they say.
   
   I have filed a complaint with the BBB, and if necessary will be filing a claim with my attorney if I am unable to resolve the issue and receive a refund in that manner.

2. Consumer Warning!! Stay Away From This Company!

   CONSUMER WARNING! PLEASE DO NOT DO BUSINESS WITH THIS COMPANY.
   
   If a NEGATIVE rating were possible, I would elect it. I started working with this company in early Feb 2020. They DID NOT deliver on their services and have since NOT refunded my $1,800. They had me jump through hoops to fill out paperwork and get them notarized just to get SOME of my money back.
   
   THEY SAID I OWE THEM $600 for them to do NOTHING. It's now 24June, and they still have not processed my refund or given any update.
   
   DO NOT DO BUSINESS WITH THIS COMPANY!
   
   Look at all the 1-star ratings, and read them with care. Everything was fine until the day of the shipment. They didn't even show up, but they did call me saying they will not ship my ONE item unless I paid a fee of $5,430 for a "dedicated truck". I refused and went with ANOTHER company.
   
   I am a veteran, and they didn't care.
   
   I am a fellow business owner, and they didn't care. ALL THEY CARE ABOUT IS GETTING AND KEEPING AS MUCH OF YOUR MONEY AS THEY CAN!
   
   STAY AWAY!
   
   PLEASE PAUSE AND STAY AWAY!!
   
   DO NOT DO BUSINESS WITH THIS COMPANY!!
   
   Here are the people I had the displeasure of working with David (owner), Fernando S and George. They will give you THE RUNAROUND. DO NOT TRUST THEM. GO WITH ANOTHER COMPANY.
   
   If you've been a victim of this company, I recommend filing a complaint with the FL Attorney General's office. Here's the link:
   
   Http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Consumer_Protection_Division
   
   13July2020. Still have not received any communication from this company. Still nothing heard regarding my refund.
   
   STAY AWAY..

3. Great company.

   I don't know about the other reviews, but this company did right by me, they took the time to do the move right, I would use them again and again.

4. Sky Moving is a Ripoff And Lies.

   I WAS QUOTED $1700 OVER THE PHONE TO MOVE A BEDROOM CONDO IN ASHEVILLE NC TO WESTON FL. PICKUP WAS TUESDAY OCT 10 AND I WAS TOLD MY FURNITURE WOULD ARRIVE THAT SAT OCT 14. I CALLED 5 TIMES SINCE OCT 14 TO FIND OUT WHERE MY STUFF WAS AND WAS EITHER HUNG UP ON OR NONE OF MY VOICMAILS WERE RETURNED. VERY FRUSTRATING! THEN, BELIEVE IT OR NOT, AT 11 PM ON MONDAY NIGHT SEPT 29!! I GET A CALL THAT MY STUFF WILL BE THERE TOMORROW AT 9AM..WHEN THEY ARRIVE AT 10AM THEY WOULDN'T TAKE MY WELLS FARGO CASHIER'S CHECK AND ONLY WANTED CASH..I GUESS SO THEY DON'T REPORT IT..THEN MY $2300 ALL OF A SUDDEN BECOMES $2600 AS THE DRIVER TELLS ME THEY MADE A MISTAKE WHILE I'M HOLDING THE WRITTEN CONTRACT FOR $2300..SO I HAD TO GO TO THE BANK AND GET $300 CASH. SUCH A RIPOFF..THEN, WHEN THEY WERE PACKING UP MY STUFF, THEY INFORMED ME THAT THEY PUT EVERYTHING BACK TOGETHER THAT THEY TOOK APART. TABLES, DESKS, COUCHES ETC..WHEN DELIVERING MY STUFF THEY SAID IF I WANTED THAT TO BE DONE IT'S ANOTHER $400 CASH!! CAN YOU BELIEVE THAT? THEY QUICKLY MORE OR ELSE "THREW" THINGS IN MY GARAGE AS QUICKLY AS POSSIBLE. A MAJOR RIPOFF FROM $1700 QUOTE TO $2600 AT MY DELIVERY DOOR. FERNANDO THE OWNER/VP/WHATEVER LIED THRU HIS TEETH THROUGHOUT THIS WHOLE PROCESS. MOHAMED , THE SO CALL FOREMAN ON THE JOB KEPT ON TELLING ME HE KNEW HOW RICH I WAS AND THAT I CAN AFFORD THESE PRICE INCREASES!! CAN YOU BELIEVE THAT? Mohamed ACTED THE WHOLE TIME THAT HE WAS DOING ME A FAVOR AND ACTUALLY CRITICIZED ME FOR NOT ASKING HIM HOW HIS TRIP WAS!! I THOUGH I WAS ON CANDID CAMERA..THIS INDUSTRY GETS A BAD AND DESRVED RAP ABOUT BEING LIARS N CHEATS AND SKY MOVING AND STORAGE WINS FIRST PRIZE TO ME FOR BEING THE WORST MOVING COMPANY EVER!! WHATEVER YOU DO..DO NOT HIRE THESE CLOWNS AND RIPOFF ARTISTS..THEY'RE #1 WHEN IT COMES TO THAT..

5. Horrible Company!

   Company was Best Movers of America with good reviews. Total BS as it was actually Sky Moving and Storage. Lied about everything!! Everytime we called they said they didn't know where there drivers were and were rude and hung up on us! They outsource the work but said they did not. Lie! 2 1/2 weeks late! Broke almost everything (even though things were wrapped in blankets!) and lost boxes! Had a woman from San Francisco call me as she was given one of my boxes that had my daughters diplomas, etc. in it!! The price is not worth the hassle and there is no way to get your money back. We transported the tv and other very fragile items and would have lost those as well if we had not. Stay away!!

6. Horrible.

   Don't ever use this company. They were a day late,after I had already left the state. it took well over a month for delivery and when I would call I could never get a straight answer on delivery. When it finally arrived they couldn't get within 500 or whatever feet of my door so would not unload until I went and got cash, even though there was only one driver so my husband did more than half the work of unloading. Really I have to pay extra for us to do the work?? my desk was missing from the delivery so they estimated it at $102 (well below value). I got two checks for that amount, both bounced. UNBELIEVABLE!!  I was never reimbursed. this has been a couple years but I still may legally pursue. I have never been so disappointed in a company.

7. Never Use This Company (scam).

   I was quoted $3300, paid $677 to pick up my items on April 26, 2012. The movers arrived and like so many other who have written a review, sent a truck that wouldn't fit all my things. Through the middle of packing they quoted aprox $8700. I had no choice because I had a closing on this house the very next morning. They finished packing what they could leaving the rest of my things in the garage. It was now about 12am midnight. They lead mover than calls the owner David and he tells him my total would be $11,500.00 and if I didn't agree he would take everything off the truck. I was supposed to pay them and additional $1330 before they left and David wanted more. By this point I had had enough and told him "absolutely not!" At this point I didn't feel comfortable with the move but I felt I had no choice. They were to keep my things one month free, which would be May 26, 2012. Lisa kept hounding me throught the beginning of May for more money. I than let them know that I would pay the balance by the agreed upon date for delivery. I paid my balance in full by June 4, 2012 by direct deposit as per Lisa via text to my phone. I agreed because the deposit was later than May 26, 2012 which was agreed. I would think these people would then delivery my things. Well, they didn't! I call over and over and No Response for weeks. I finally get my original contract and call the 877# and someone answers (Jessica). I explain that I have not heard from anyone about my delivery and she tells me to email (Diane). I have still to this date (Aug 5, 2012) received a response. I have spoken with Daivd who said he was on vacation with Lisa and he wouldn't be back until July 6, 2012 and I wouldn't get my delivery until than. I was at the local police dept in palm beach county with a deputy, who tried to reason with David. I filed a police report at that time. Needless to say July 6, 2012, I get a call from David who lied and said my delivery would be at my home on July 8, 2012, and No Show, No Call. I've gone to thier physical address with Broward County Police and Sky Moving & Storage Inc doesn't operate out of that address. I call David to meet the police and I there and he showed up 40 mins later only to tell us this business is no longer in business and that I owe him more money. To this day Ive had several call to Lisa who continues to play games with me and will not delivery my things. I have filed a claim with Florida's Dept. of Agriculture, who is now doing an investigation on this company. DO NOT DO BUSINESS WITH COMPANY! THEY ARE CRIMINALS!

8. Very Bad Company!

   My stuff arrived broken, I was forced to pay otherwise they would give me anything  sky contact me with profecional movers ..even worse! they put more money on top my bill, I try several times to contact them but after you pay they don't care about you any more..

9. Stay Away at All Costs.

   We were moving out of Florida into our first new home and we were very excited at what we thought was a decent deal.  Plus Sky Moving said they'd get us our stuff in 3-4 business days (multiple times). 
   So when they showed up, they said we had more stuff than we said online so the prices went up astronomically.  What can you do, we probably didn't report it right, we learned the lesson that you should always have someone come do an estimate (which a good company would offer to do).  This isn't even part of my complaint with them.  The guys packed up the truck, the mover told me 3-4 business days, as the guy we talked to on the phone had.  He even said he personally was making the trip (and it wasn't him at our next house).
   Fast-forward a week.  We are sleeping on air mattresses, it has been 5 business days and we have no stuff or even a phone call.  We call them and rarely is there even a "dispatcher" in the office, but when we do reach one, he says he has the truck dropping off a delivery on Monday and it'll be there by Tuesday, Wednesday at the latest.  We didn't get our stuff for another 3 weeks, and correspondence with their horrible, lying office staff was minimal at best.  But again, our contract said in tiny little print that they had up to 21 business days, so I still haven't even started my complaint.
   We get our stuff unloaded.  The guys chip a coffee table and an armoire on their way in and even though I see them do it, they said it was like that and about 15 minutes later produce the "official record" that was signed upon delivery to their warehouse that says those 2 specific items (and those only) were damaged, even though there was actual minor scrapes in some of our other furniture already which were not on their report.  Then as they're leaving, we realize our brand new set of pots and pans are gone.  They say they have nothing to do with it and they leave, saying I have to call the office to make claims.
   I try for a week to call their office and their manager/dispatcher/etc have always "just stepped out" and will call me back.  I finally give up and write a scathing google review about them.  First thing in the morning, I call again and guess what, the guy is in the office now.  He immediately gets on the phone, asks what I want and when I tell him that his men lost (I didn't even accuse them of stealing yet) my pots and pans, he says that he will not even look for them until I take down my google review.  I was so outraged that I hung up on him.  I got my composure (and a tape recorder) and recorded the whole thing on tape of him saying he won't "help me out until I help him out".  I got a little smart-assed with him and asked if it was company policy to commit illegal acts of extortion whenever he or his employees steal something from the customer.  He told me I was full of [EDIT] (also on tape) and we argued for a bit.  At one point I even apologized and took down the review (b/c truly, all I wanted was the pots and pans).  He said he'd look into it but of course never got back to me and I just couldn't bear calling them back. 
   I did, however, keep the google review down for a while, because I was literally scared of them knowing where I live, this company is so shady.  The movers they send out are extremely unprofessional, shady people.  They whispered about our stuff in Spanish a lot, they lie to your face and then they steal their stuff.  Also, they mention by cubic foot, and I had a calculator out, multiplied the dimensions of a box that were written on the box, it came out to 6 cubic feet, and this was while I saw him write down 10 cubic feet for it.  Its a joke of a company, don't ever trust them with your stuff if you like your stuff.
    .

10. Move from Florida to Maryland.

    Was in a jam as another moving company did not show.  called Sky Moving Monday AM and spoke to Lisa who was excellent and arranged for movers to come that day.  Movers came at 8pm.  Alvis and crew were excellent.  Very professional and very accommodating.  No nickel and diming.  I was very satisfied and do not anticipate any problem in receiving my delivery next week.

11. Contemplating Class Action Suit!

    I have had one of the worst experiences with Sky Moving and their BELOW unsatifactoy services. My wife and I used this company to get our things from South Carolina to California between 5/10/12-5/15/12. From the beginning I spoke to rep Diane about all of our moving setup,inventory, etc and got an estimate total. Well, that total increased on the day the movers came to my home(No hidden Fees?).
    Not to mention, I drove my car cross country on the day of pick up so I felt they should have delivered my things to the new location in 5-10 days, no that wasn't the case. I spoke with Dave, David, Lisa, Beverly and it seemed like I were talking to same person, just making up ficticious names so I won't be able to get quality answers. I'm frustrated with this company, I've talked with the Better Business Bureau to learn that Sy moving and Storage is a "Grade F" Business. 
    I am apaulled and feel taken advantage of when I read common-like reviews about Sky Moving's professionalism, services. I am contemplating ferociously taking this company to court. Please do not let Sky Moving or any other company intimidate you in knowing you rights as a customer.

12. Worst Ever Moving Experience !! Worst Company Ever ! Dont be Fooled !

    Dont ever get cheated by this company. I had a terrible experience. My sales person was Natalie. She speaks to you as though she really cares and remember she speaks to you only until you make a payment. You can not reach her by any means after that. She would make you believe that she really cares for your belongings. But no one in the company does. Here my story.
    
    I spoke to Natalie and got a quote for 1900 for my move from Tennessee to California. I was promised certain dates. I was told that my things will be picked up by Dec 17th and delivered on Dec 27th. I was in a hurry as my wife was already in her third trimester. I spoke to several other companies but rejected them only because they told me that they would deliver a few days late.I also paid my deposit for car moving.
    
    After confirming with Natalie several times that they would definitely not have problems moving the car during the Xmas holidays, I paid for the deposit for the car. My house stuff was to be picked up on 17th and car on Dec 26th.
    
    Two guys came on 17th. One was Alex from Atlanta. They did not bring China boxes as I was promised and I paid for. They did not bring mattress covers and I paid for that too. He came and quoted $300 more. I had no other option as I had to move that day. So nothing as promised. We confirmed with him several times about the delivery date ..and he was silent. I sent all my stuff through him and me and my wife were left with few things. She wasn't doing that well in her pregnancy.
    
    I got the real picture of the company on 24th december when no one called me for the car move. I could not leave the car alone and it had to be moved before my flight. I called several times, all of them were in office, one would pick up and would tell the other is not there. This happened the whole day until after
    several attempts I got hold of David the owner. He spoke so rudely and his words were not right. He didn't even care a bit and was shouting. I mentioned to him that my wife is not doing good and it is not nice on their part that they are backing on what they promised. He asked me 'if she was dying'. He said I bet you
    will not find a another company to move. Luckily I got hold of a very nice movers the same minute and they shipped my car in 7 days !.
    
    After I reached California,I kept waiting for my stuff. I would call the office several times, no one would pick up, no one would answer. Natalie, David, Kim were all on vacation but would answer if you call from a different number. Me and my wife had sleepless nights. Our expense went up, we were staying in a hotel and eating out. She was not well. We were asked to talk to Alex, the dispatcher. He told us after 3-4 weeks that our stuff were still in Atlanta, the next state, about 3 hours from where I shipped my stuff. Alex never responded clearly. David/Joe said if we keep asking about our things, they would keep hanging on the call. He even told me that he was going to cut my call. He said if I have to talk to him, I have to listen to what he says otherwise he will hang up. When I once transferred to call to my wife, David or Joe told me to behave like a man. Can you believe this? They talk like this customers. I wanted my stuff to be released so that I can look for some good movers. They wouldn't release my stuff either. Finally after about 38 days I got my stuff. Furnitures broken. New matterress torn. Missing items. Plus I had to pay extra $300 to the driver. The only breeze in the entire story was the driver. He did a nice job of assembling the furniture but fortunately he does not belong to this company.
    
    So, If you take their services, you will have broken furniture, sleepless nights, no clue about your things and the WORST EVER customer service in the WORLD !! BE AWARE ! The entire company is a cheat and Never ever go by the reviews on any other site. They all look forged !

13. Very Unsatifactory Movers.

    The original quote was 1056.00. I paid a 209.00 deposit. Upon pickup I was informed that there would be repacking fees such as 250.00 for repacking loose items and 100.00 for a 50cc scooter. Ok, I was reluctant but went with it because I had already paid the deposit and wanted to get my things back to me asap.
    
    Next the delivery took several weeks and when the delivery did occur - whew - what I seen when they opened that truck. My things were in a pile in the middle of the truck. My 50cc scooter, that I paid an extra 100.00 for, was laying on its side amid the rest of my properties.
    
    I gave the driver another 600.00 cash before they unloaded - Oh, and I had to help them.
    
    As we unloaded the truck I was searching for my prized possesions, an HP Compaq Presario CQ60-220US Notebook Computer and my Docking Station for my HP TC1100 Tablet PC. Even unto the last Piece of property No computer or computer docking station. Gone!
    
    Aside from the lose of my Deskjet plotter racks missing as well, my plotter seems as if it is damaged too.
    
    My microwave looks as if it were dropped and my refridgerator drawers broken.
    
    The tail light on my scooter is broken too.
    
    The driver, or passenger - I don't know which, asked me to pay the remaining 585.00 so they could be on their way. I told them I would not pay anything more until I found my laptop. He showed no concern that my property was missing. He only wanted paid. I refused to pay for a job unfinished. He called the local authorities and they came and concluded that it was a civil matter.
    
    The movers left without giving me a receipt for the 600.00 I paid them. They will probably deny I gave it to them.
    
    Oh yeah, during my search I found several boxes and a breifcase that didn,t belong to me. The movers also gave me a couple of ladders that didn't belong to me and when I told them they were not mine they laughed and said "They are now, haha, Merry Christmas."
    
    After searching my things on three separate days I still find no laptop etc.. I have been through all of my boxes and no go. They are gone.
    
    I have called the company several times to get no response. The sad truth is that they do not care about their customers loses. They only want that money, and whatever they can get away with.
    
    Don't use this company if you want your property to make it through safely.

14. Sky Moving and Storage was Great.

    I'm happy I used Sky Moving & Storage to move my home across town. We needed 2 trucks and 6 movers to handle this in one day I worked with Kim and she was a superb manager. I appreciated most the fact that I hired Sky Moving on a referral and everything that they promised in both their advertising and over the phone was exactly as expected. Their team was very quick and experienced. The foreman held the job together seamlessly and was very comfortable to work with. The trucks were really big and gave a nice first impression to my new location being clean and in good condition. Not a single item was damaged. The cost was within the estimate. All in all, I couldn't have had a better experience.

15. Worst movers EVER!

    First of all they said they were going to send us a 26 foot truck. When they arrived they brought a 24 foot truck that was already a third of the way full with somebody else’s stuff. I told them that there was no way our stuff would fit on that truck. They kept saying “Oh no problem, we will get it on there…”
    We had sent them a very detailed list of things that they were going to be moving. They had the list with them. But their leader kept asking, is this going? I would reply yes, that is going. A few minutes later he would ask, Is that going? I would reply yes, it is on the list you have with you. A few minutes later he would ask, What about this, is it going? I finally replied; I don’t know what part of moving you don’t get… All this stuff is going! I am moving! That is what we hired you guys for, to move our stuff from this house to another one. They got out some blankets, and boxes and tape from their truck. One of the movers told the leader that they needed to get out more, but the leader said they had more than enough. So they began loading the truck and burying the rest of their blankets and boxes and tape in the back of the truck. Half way through the loading of the truck, they ran out of boxes, blankets and tape and were asking us if we had any, I told them no… that is why we hired movers and paid for packing material that is now buried on the back of your truck and you can’t get to. The movers were out in the parking lot yelling at each other and arguing with each other several times. It took them three times longer to load the truck than it would have if they had just sent an empty 26 foot truck. They had to try and strategically place each item on the truck and figure out where it could fit. The last movers I used,” two men and a truck”, were wonderful. They had the truck loaded in less than two hours. Sky moving took nearly six hours. They were not able to get all of our stuff on the truck. When we arrived at the new house, they just dumped the majority of our stuff in the garage. They didn’t set us up and unpack us like they were supposed to. They just dumped everything in the garage. Then their leader had the nerve to ask for a tip! I told him, first of all you didn’t move all of our stuff. I now have to go rent a truck and go back and get the rest of it. You took three times longer than you should have. You literally piled our stuff on your truck without blankets or protection, I have already noticed scratches on some of the furniture that you dumped in the garage. You have to be out of your mind if you think you deserve or are getting a tip from us. The leader even had the nerve to call back the next day begging for money. I told him he was lucky we didn’t persue a law suit. The absolute worst moving experience I have ever had in my life!