On this page you will find reviews on the company Smartway Moving from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Smartway Moving – 2.4 (calculated based on 38 reviews).
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Great movers.
They were careful on handling my items in both locations
Very affordable and honest with their services
Accounting department was great as well as David.
Avoid at all costs.
Avoid at all costs. I didn't receive all my items and the large items I did receive were damaged and some destroyed. The company will avoid assisting in recovery for any damage or lost items. STAY AWAY! I repeat STAY AWAY!
Good service.
Great service. Happy with amount I paid. Only point of improvement to mention would be for pick-up time. Movers were about 45 minutes late they could have called. But overall I am fully satisfied with everything else. Didn’t have too much stuff to move mainly boxes a few furnitures. Everything arrived in same condition. I will be extending my recommendations.
Amazing moving experience.
Just wanted to say a BIG THANK YOU TO SWM!! Thank you VICKY for setting this up for me and thank you to the movers (sorry I don’t remember the main guys name). I Used SWM for my move from Florida to Canada. I made my reservation with Vicky and really appreciate her customer service and prompt responses!! Honestly she made it SO EASY! Thanks girl you are the best! It took them 6 days to deliver after pick-up, I didn’t need storage. The guys worked hard and I was impressed with the way they handled my newly used appliances and a few antique furniture pieces that are heirlooms. They packed my TV’s for me as well, I paid an extra $80 for the wrapping. My weight ended up a little bit more than I thought it was going to be but it wasn’t anything significant. Vicky provided me with a higher quote in case so I was somewhat prepared and honestly 60 cents per pound from Florida to here is a great deal!! I am satisfied and although I don’t plan to move back I would use them again. 5 STARS GUYS! Thank you so much again SO HAPPY!
Destroyed my furniture and lost my Smart TV.
Very Quick to take deposit and money. Extremely rude when asking about my brand new furniture that was badly damaged. Destroyed my computer table beyond repair. Lost my 40 inch Smart TV. They did say I could claim the losses, which I did, I heard nothing from them since. These good reviews are fake I believe, also operate as Provincial Movers. Note their address is a mailbox, you can’t serve papers through a lawyer. I tried suing them. I hope these guys get what they deserve in this life and the hereafter. They don’t deserve one star, but I guess it’s for bringing my belongings from Alberta to Ontario in many pieces.
Great company, great service and fair price.
My experience with smart way was great, they moved my stuff from Toronto to Atlanta. The movers showed up on time and they were very friendly, experienced and efficient. Victoria was my to go person and I cannot thank her enough she was very attentive and always available to answer all my questions and walk me thorough every steps from start to finish. I appreciate her effort and communication throughout. I will definitely recommend them and will use them in the future.
Thank You.
Had a pick up of belongings in Nanaimo, BC to go to Windsor, ON. From start to finish - professional, efficient, courteous, friendly. I really cannot say enough great things about the excellent customer service I received. Victoria my move planner, is very aware of people and their feelings, always made me feel welcome. She is very astute and kind. Made me feel that I was very important customer and she is extremely patient. I would not hesitate to use Smart Way moving again if required. There should be more people in the world as you have at Smart Way, everyone I dealt with I send a BIG THANK YOU.
Happy with move.
Service was excellent. Zero complaints. Company was reliable, quick and fair priced. No damages or issues. Movers worked fast and made it easy. Enjoyed working with Victoria she was extremely patient given the fact that I moved the date around a few times. Will use again. Thank you.
Highly recommend.
I will keep my review short and simple. Our experience with smart way was great. They executed our move exactly as planned. Showed up on time and delivered within the outlined dates. Movers were efficient, careful and clearly experienced. They packed our entire house which is apart of the service we required. My wife and I move every 5-8 years due to my employment and I will ensure to save Victoria's number once I need to relocate again. We appreciate everyones efforts and Victoria's communication throughout. Overall we recommend this company.
Unprofessional and super rude.
My fault to believe these people even after reading reviews. I like to give people the benefit of the doubt. Don’t make my mistake. They have lost 4 boxes of my belongings and they keep on telling me different stories. They promised me to get my things in 5 days and took over a month with missing things. At the beginning they sound really nice but after you pay them they are completely rude.
Their prices aren’t as what they tell you either. They will over charge you on additional weight.
I hope they get what is coming to them for screwing families and life’s of inicent people. My kids and my self had to sleep on the floor for a month before we got our bedroom sets. They told me the reason why it’s going to take a much longer time then promised was because they sent my shipment “on accident” to another province.
Don’t waste your time and money on this company. What goes around comes around and Every penny they made from us will hopefully be losses for them.
They hire selling reps that talk nice to you and give you their cell phone number but block you once they get the payment. They have no time to listen to your complaints and the accountant called me “stupid” when questioning the final charges.
I can go on and on but please save your self a headache, money, and time and hire a professional company that’s accredited through the credit bearu. This company isn’t as I have did my studies on them afterwards.
Great service.
Very happy with the service I received from this company. I moved from Richmond in British Columbia to Montreal. Victoria was my go to person and she helped me get everything together from start to finish. She is extremely attentive and works later hours which made it easy to get in touch with her whenever I needed to, I really liked that. I was very pleased and impressed by the guys that came to pick-up. They took their time wrapping up my furniture and packed my massive Swarovski mirror so well. This mirror is not cheap and I was the most worried about it, so I paid an extra $150.00 to have them wrap it professionally and I am happy that I did because I could not do that great of a job packing it myself. it took them 11 days to deliver, I was told by Victoria that I should expect two weeks so this worked out great as we had already arrived at our new place. The delivery crew was different from the pick up guys but also did a fantastic job. Everything was put in its proper place and room and the guys worked hard and not to mention late until the job was done. Thankfully my mirror arrived without any damages which honestly was my biggest concern from the get go. Very happy with the price as well because the amount is what we were anticipating and what we budgeted when going through our inventory with Vic. I would recommend using this company and dealing with Victoria if possible.
Moving from toronto to calgary.
The people are extremely unprofessional, they never answer any question properly and hang up in the middle of conversation. They charged my card without my authorization and even before giving me any invoice. And are 2 weeks late already for my stuff and yet I have no idea wgen my stuff will be brought to me.I will never ever recommend this company to anyone. They even charged me more.
So far, so good.
The pick up was very smooth and with ease. Unfortunately I haven't heard back in regards to when my things will get to the final destination and where exactly the storage is going to be. A little more detailed communication between the movers and client will be very helpful.
Worst moving experience EVER.
Always late (by about two hours for pick up and delivery from when they said they’d be there), poor communication. Extremely SLOW. I probably moved more things into my new house than they did. Very unprofessional and extremely discourteous. The delivery driver yelled at my new neighbour when she asked them to not completely block her driveway. Oh. And they can’t park a truck to save their lives! I had zero confidence in this company from the start of move-out day. Would never recommend these people to move anything. Ever.
Long distance Moving.
If there was a negative star I would have given it to this company. If there is a negative five star I would have definitely given it to this company. Don't do the mistake of hiring this company for moving. *They will ruin each and every piece of your furniture. Period*.