Stevens Van Lines

71 Reviews: Add Review

1. Son unos ladrones

   The story with this company begins like this, they cost me and told me how much was the amount they were going to charge me, we accepted, then when the day came for them to pick up the things they wanted to charge me because they were not picking up at the door but they had I had to walk about 140 feet to get to my door, there they charged me and since I had no other option we had to accept, after a month and a half it took them to get things down from California to Florida, when in the end they called us my partner left From work right away to receive them, they said goodbye not to enter with the change in the distribution, something that is not my business, they collect things at home because they have to leave it at home because for that I pay, they went to the other equine from the street and they said that they were going to leave it for me there and I told them that was not the case, they told me to enter your house I have to rent a small truck and you have to pay $ 500 dollars, I told them you are crazy and He laughed and told me that it was not his problem, then he told me you have a truck if you want I will bring things for your house in my truck but you have to pay me 200 dollars, besides that he wanted to use my car he also wanted me to pay him ,, They charged me 95 dollars and because my partner took 25 minutes to arrive since I called him, and my partner was so upset that he told him you know give me the change because I am not going to leave you even the $ 5 dollars, the man got in his hand in his pocket and he said you have no change ?? Well, I can't do anything for you and he got on the truck and never gave the change, they broke part of my furniture, like the Company is cliffer, like thieves and liars, because they did not return the money and they did not take care of things, and how I am in the United States, we are going to act as the law requires, I am going to file a lawsuit as they have never had it in their life, and I am writing this because I do not want anyone to go through my bad experience, I am not going to sue them for money, I'm going to sue them so they don't play with people because they work here and it costs a lot for them to come and steal money and not just $ 5, they stole my time, my energy, because a lot of effort I had to make to be able to carry the things for my house because we were my partner and I were the only ones who were there and one had to keep the things and the other had to take them and download them alone, the truth is, never in my life will I hire them again and I'm going to take care of putting them this grade in t All the pages they have, and I have photos and videos, I have proof from when they arrived until they left.

   

2. Very Disappointed

   I was referred to Stevens through a trusted co-worker who used them for her move. But Stevens and the partners they used were sorely lacking.
   
   First, I want to say, the people on both ends of my move with the 3rd party were nice enough - pleasant to talk to and got through the packing easily enough. Talking on the phone with them was also always pleasant. I have no complaint about that.
   
   My Stevens representative was a bit lacking. I'm not sure if once they handed off they were just out.
   
   First, the quote I got vs the price I paid was about 5,000 off. i get weight was not exact, I was not too worried about that. I also had to have it in storage for a month so technically I think it was would be considered two moves since I could not unload into the new residence on time. EVEN though I had requested that my stuff stays in the old state until I was ready, but understand drivers need to consolidate trips, but would have liked a heads up before being called and told "I 'l be there in two days".
   
   I was a bit annoyed at the load in guys, again nice enough, but every box marked fragile I've found at the bottom of the box piles in the house.
   
   My real problem is that this is the worse move I've ever done where items are broken or just outright gone. I did reach out to Stevens explaining this - but go ZERO feedback. I'm still finding fragile things, that I relied on the professional movers did not pack with care - tossing them into random boxes. Now items that are collectable to me and non-replaceable are destroyed forever.
   
   I realize that Stevens would say "it's our 3rd party, not us" but if you subcontract with people - it reflects on you.
   
   To the consumer - do research, get multiple quotes, find out ahead of time if they are doing it or subcontracting.

3. Really great experience

   We had all of our personal belongings shipped from London to Washington DC and we were really pleased with the teams on both sides of the Atlantic - nothing broken out of 50 boxes and all boxes and furniture arrived in perfect condition. We used a different company for the move to London and had a terrible experience. Would definitely recommend to anyone moving internationally.

4. You will have BIG damages and will pay PENNIES- run away.

   In 2019- 2020 this moving company is still doing terrible job (scammers). As I am writing this review, I am also learning that I am not the only unhappy customer here :-(
   
   This is by far the WORST moving company we worked with (we moved 6th times with different companies from one state to another state).
   
   - As a start pricing was including large items that we were not going to move (we told the sales person at estimate time but, still they tried to add to the final cost)
   
   - a day before the move, Stevens also tried to pushed the packing/ loading of (1) day and we told them we could NOT as our house's buyer were moving in (we have to argue on that)
   
   - At the delivery we received 1/4 of our furniture DAMAGED. Desk with broken legs (leg out), commode with broken legs (leg out) and solid dining table from Pottery Barn with broken legs (leg out) all these, because movers did NOT TAKE THE TIME to remove legs as others movers usually do..then we had (4) cabinets broken and ready to fall in (4) pieces, fancy dining table damaged, and we got so many others damages.
   
   - We paid for unpacking fee but, movers were dumping things on the floor, on top of each other mixing all boxes together..same with office paper stuff ..it was so bad that my husband asked the movers to please stop and leave the house..we still paid full moving/ unpacking price..lol!!
   
   - On the moving day, we showed some of those obvious broken furniture pieces and took photos and when we had the time to settle and open all boxes we sent our full claim but, Stevens tried to play the game that these damages should have been written on unpacking list, even when our contract said we had ONE YEAR TO FILE A CLAIM . We even had an email in writing from Stevens saying that is was perfectly ok to submit the rest of the claim later in time (up to 1 year!) still Stevens came up with lies for not paying anything damages,
   
   Stevens even tried to claim that our submitted photos of furniture damages taking on the moving day (with box around) was NOT proving damages were done that day .. even though Stevens generates a list of how furniture was picked up before the move (stevens refused to look at it). We even argued on items we wrote on unpacking list,..
   
   CONCLUSION: we settle for pennies because we don’t have to time to play their game (no repaired offered) ..but, DO NOT RECOMMEND THEM!

5. Horrible experience.

   We were given no choice but to use Stevens for our corporate relocation. The crew that showed up to pack our home showed up one day early. The crew that showed up to pack the van showed up one day late. The moving crew packed things that were clearly marked as do not touch and refused to remove them from the van. Our inventory went from our home, to their storage, to our new home yet somehow they lost a significant amount of our stuff (including a drill that was IN its case when they took it) and damaged a very expensive grill, freezer, tool chest etc. I would absolutely avoid this company and spend your money elsewhere.

6. Disaster of a move to Atlanta.

   Similar to other reviews here. Items damaged and missing. Insurance refused to pay claims. They claimed to be piano movers but put piano legs on wrong. I can't believe this place is still in business.

7. BEWARE Stevens Worldwide Van LIne.

   Moved from Cumming GA to Timnath Co mid February to mid March. 2019 due to delays.
   
   Stevens Worldwide was the carrier and were a disaster from day one. They were a day late for the original pickup, split the shipment into two deliveries weeks apart, lost paperwork pertaining to the original inventory, broke furniture, damaged property on second delivery, unpacked several items to make them smaller resulting in serious damage to an antique 1750 grandfather clock, refused to leave any paperwork for the second half of the shipment, failed to deliver many boxes inventoried and marked as packed by owner, refused claims for damage as well as a total disregard for the lost items.
   
   Simply do not take a chance and read many similar reviews of the company.

8. A Wolf in Sheep's Clothing.

   Stevens Van Lines (Saginaw, MI) was hired and contracted by me via SafeWay Moving & Storage (Lake Forest, CA) to move our household goods from Southern California to Chicagoland. The "white glove" packing was completed on 8/27/18, goods were loaded on 8/28/18 and delivered on 9/4/18. As there was evidence of damage to some household goods, we had swiftly alerted the broker (SafeWay Moving & Storage) the same day of delivery, asking them to address the issue for us. After the broker confirmed they were getting nowhere w/ Stevens related to any damages, I was informed on 10/18/19 to file an official claim myself, which I did on 10/19/18. Relating to one of our most prized pieces of furniture, our buffet was rebuilt by the driver/team upon delivery. However, when the legs put back on underneath, either the wrong screws were used or they were tightened too much, puncturing the inside of the cabinet from the bottom up, which was completely unnoticeable until we had began loading the cabinet well after the team had gone.
   
   Without sending anyone to my property to physically inspect the damage, Stevens had swiftly denied my claim on 10/25, with the following rebuttal, which they continue using today. "As this item is one that would be used on a daily basis it is reasonable to conclude that if the loss occurred while the item was in our custody, it would have been noticed either at delivery or shortly thereafter. The damage/loss for this item was not reported until 46 days after delivery. We find that the 2nd element of Carmack has not been proven. When this shipment delivered you signed the inventories acknowledging that the shipment was received in apparent good condition unless otherwise noted. You did not note any damage to this item at the time of delivery. There is no evidence that the damage that is now being claimed is a result of our handling or that this item changed condition while under our care, custody, and control. Therefore, we must respectfully deny liability."
   
   Unfortunately, they continue holding their line on this excuse. And their contracts are written so vaguely that any wrongdoing will always be pointed back at the consumer while protecting their corporation.

   

9. Stevens Worldwide Van Lines, working with Quality Transfer and Storage.

   We moved from Maryland State to Washington State in June 2018. We went with Quality Transfer and Storage as the local Agent and Stevens Worldwide Van Lines as the Interstate Movers. Both decisions were very poor choice.
   
   We signed a contact on 01 May 2018. The local agents were to pack up our boxes on the 16MAY2018 and 17MAY2018 load truck and move goods to Washington State with arrival between 26MAY -01JUN2018 or second page said 26May -02JUN2018. When asked for clarification the office coordinator was confused and never responded. We should have known better.
   
   The part of the contract stated that If the company changes delivery dates the customers shall receive 100% of hotels and 50% food or up to $125.00 day for inconvenience whichever is less.
   
   On the 17MAY2018 after our household goods have been moved. We receive a call from the Local agent. She informs us that our goods will not be delivered until the 11JUN2018, no reason why, but she informs us that we will be receiving inconvenience fees. Stunned we hung up the phone and proceeded to cancel airline tickets and rentals.
   
   Since we no longer have anything in the house we left Maryland and drove across country to meet our stuff in Washington, and visited family along the way. We arrived in Washington on the 06JUN2018 well before our stuff arrived. Actual stuff arrived on 16JUN2018 poor communication with the driver. Truck broke down….
   
   But the real fun started when the claim was submitted. The Claims adjuster from Stevens was very rude who proceeds to inform us that it is not customary for us to be submitting hotels that are not in our destination. This is totally fraudulent. I am paying for them to move my stuff across country. How am I supposed to meet my stuff if I am not allowed to drive there? This is the dumbest logic I have ever heard.
   
   Ultimately we were denied all inconvenience payments because on the 17MAY2018 the office coordinator wrote in the database that is visible only to Stevens Worldwide Van Lines and Quality Transfer and Storage. Saying that WE the customers will not be available until the 11JUN2018. That blatant lie cost my husband and I over $2,000 dollars. Keep in mind on 17MAY2018 we still are in possession of airlines tickets and rental vehicles. We NEVER SAID anything about not being available to meet our stuff. When asked for actual proof from us saying we cannot meet the June 11 deadline. There was no record.
   
   We were also denied damages. We didn't want a bunch of local strangers unpacking our goods in our new destination.
   
   Here are some take aways:
   * The moving companies are required to provide information on Arbitration. Arbitration is done by the Moving Companies Unions?
   * The customers are entitled to take companies to Small Claims Court.
   * You the customer must be notified in writing of any delay, a phone call is NOT proof enough.
   * US Code of Federal Regulations Title 49 is where you can find the actual information.
   
   My husband & I didn’t think we would have a fair shot. There are time restrictions and moving to a new home takes time. WE have lost the money but hopefully this review can help you.

10. Worst moving experience ever!!

    If I could give negative stars I would! Do NOT USE THIS COMPANY unless you love chaos, ZERO communication regarding your belongings and RUDE, CONDESCENDING, people when you FINALLY hear from someone after 3 days of ZERO communication after their truck breaks down in route to your drop off destination!
    
    I was left stressed out of my mind, wondering where ALL of my belongings are and if they are okay (everything I own and no courtesy call!!) and having no idea when it would be delivered!! Nobody even called me to tell me the truck broke down!
    The one time I was able to reach the driver..as I was waiting for his arrival, said "oh the truck broke down, someone was supposed to call you." That's all I ever got was them throwing out names of people whom were "supposed" to call me but nobody did for 3 days!!
    
    Then they can't even properly load a 10 x 10 storage unit!! Cramming a 5 x 7 $2000 mirror at the opening for it to fall upon opening the door!! On ME!! Inexcusable on EVERY level from start to finish! They did not even properly tag items as some were coming to a home and others to storage so I needed up with 4 items at the house that were to be in storage and vice CRESA in the storage! This was after being condescendingly assured that they would know what was to be dropped off where! Boxes marked fragile are dented and I will be writing more when I get the courage to go back to the storage and open them up. Who treats someone’s belongings like this?
    
    The WORST moving experience EVER!! And I have moved a lot!!
    
    Stevens Van Lines is reprehensible!

    

11. Move from Boise id to Portland or.

    This move was a disaster. The local agent was Boise Office and Moving. I was a dummy to believe them about how great they were and although I insured my move, I chose a $750 deductible, believing that I would not have any claims. All my wood furniture was scratched and nicked, one end table beyond repair. My very expensive off white sofa had black marks all over it, as well as an upholstered recliner. They tore the laundry room floor in my newly built house and put a hole in the wall at the top of the stairs. I don’t believe the furniture was properly padded; otherwise there would not have been so much damage. If Boise Office is typical of agents for Stevens, steer clear of these guys. The movers were in a hurry to return to Boise, and their work reflected their haste. The inventory sheet was not at all specific so was difficult to determine damaged items. I gave them one star as they did one thing right. That was boxing and wrapping two large wall pictures that were damage free.

    

12. Do not use Stevens.

    This has been 3 1/2 months of total stress. After getting through the arrival of our belongings from storage in Washington (not told in advance the shipping would be subcontracted to Stevens Worldwide), with a driver taking a nap throughout most of the unloading process and given bad advice (we should have written down some things); we are now dealing with missing items from boxes. We paid for the replacement/repair insurance, but are getting no compensation for things that are missing. We initially gave the company the benefit of the doubt thinking a box may have gone on to Tucson (next delivery) or was left in storage, but it is very apparent that our boxes were tampered with either between our house and the two trucks, in storage, between storage and the Stevens truck, or between the truck and our garage.
    I personally talked to and saw the employee packing our flatware (stainless steel 12 place settings plus serving pieces from our wedding almost 38 years ago) in Washington. I found our two piece flatware trays in the drawer and took them out to be stored. The second day when they arrived to finish packing and moving our belongings I even told him I could have saved him time by having him wrap the two piece flatware trays with the flatware inside instead of packing them in a few bundles. I wanted to take the trays with me, too. I saw him put the flatware into a large packing box. We had over 240 boxes and items of furniture arrive in July so there was no way we would have known things were missing from boxes. Now, since every other item from our kitchen (with the exception of an expensive non-stick fry pan) arrived we realize a box was opened and things removed before getting here. We mistakenly thought with 9 months to file claims that we could be reimbursed for missing items inside the boxes. WRONG! We are being told that we signed for all the boxes so we can't have anything missing and we are being denied our claim.
    I also had an inexpensive plastic tote with hand held gardening tools and two pairs of gardening gloves that is missing. The tote would be insignificant, except it was given to me by my best friend from college when my dad died. They also gave us a hydrangea plant, but we could not move the plant from our yard, so I made a point of telling my husband I wanted to keep the tote with my gardening tools. Because we told people (including Mountain Moving owners) we gave away a lot of our belongings, I was made to feel like I was mistaken or lying about the gardening items.
    A couple of other things I do not have a personal account of, but that doesn't seem to matter anyway. We know they are missing, and we are being denied any compensation. They keep telling us that we signed a legal document that all the boxes arrived. How were we supposed to know the day 240+ boxes arrived that individual items were missing?
    The company manager told me to recheck boxes for items and ask our kids if we gave them things that were missing. We did not report broken plates that were packed by ourselves or a broken bed frame that was broken before we moved or a saddle that was listed on the inventory, but I said we gave to an employee in Washington. Why would we make a false report?
    We also don't understand why the replacement insurance does not cover items missing inside boxes. Surely, we are not the first people to have items misplaced, lost, stolen etc. before delivery. Why did they cover some damage to wooden furniture, but not missing things? Stevens is saying they didn't initially pack the items so they are not responsible and Mountain Moving is just telling us, "No," on everything missing.
    We were very naive (we know the owners of Mountain Moving) and way too trusting. For instance, we now know something was amiss with at least one box (besides the missing flatware and a few other items). The handlers brought several items to us (planter, cleaning supplies in a bag, floor steamer, one piece of our two piece flatware tray) in no box and told us, "These were last minute items and they weren't in a box and didn't have any numbers, so they weren't on the inventory list." Wow! How were they stored for 7+ months?? Also, weird that the flatware tray had another piece that was later found in a packed box. Why wouldn't those two pieces have been packed together? I also recently noticed on their legal paperwork that our lawn mower was listed with a grass catcher. We didn't have a yard when our items arrived in July so didn't check it closely and now realize the grass catcher never arrived. We know their answer is that we checked it on the inventory sheet, so we will not even waste our time on that one. (We should have been more diligent.)
    The driver assured us any damage and missing things would be taken care of but both Mountain Moving and Stevens won't pay anything because we didn't write it down the day of delivery.
    In addition, the driver told Stevens that a bed was completely put together with no damage when he was the one who came to us to tell us screws were missing for the support slats and one slat would be placed at the end of the bed because the support leg was missing a foot and there would be less weight on the slat there. any we could just put a piece of wood under it. Stevens eventually paid for the hardware, but this illustrates the need to not trust the company and what their employees report.
    Unfortunately, lessons(write down things, don't be pressured to think everything is OK, don't let the initial company subcontract,) are too late for us. bottom line we strongly suggest you not use Stevens Van Lines or Mountain Moving and Storage. We do not recommend these companies and urge you to find another mover. Also don't pay extra for insurance until you are assured they will pay for missing items.

13. Choose another company.

    I hired Pinks (who have an excellent reputation, and who we had used before for a local move) who gave it to Stevens for the cross country trip. "Thieves and wreckers protected by lawyers" is my short description of our experience.
    Even though I was present at the load out and the load in, stuff (particularly from the garage, which we had used to store some of our valued personal mementos during the "staging" process of the house sale) was seen to be packed, but just did not arrive at the destination. Other furniture just arrived broken, with the disclaimer that "presswood isn't covered by insurance" being used for just not taking care of the customer's possessions.
    Our claim against Stevens was dismissed by them, since we had not recorded the damage/missing items at the time, even though it was the behavior of their employees/contractors that prevented missing/damaged items being identified.
    Still miss my antique train set that wasn't noticed as being missing until the Christmas after the move :(.

14. Lost our entire shipping container for days. Blamed everyone else.

    Stevens lost our entire household for a week. Did not answer calls or emails. Apparently the shipment cleared customs and they did not do anything afterwards (they were supposed to transfer it from Cleveland to Pittsburgh). Then they claimed that the origin agent indicated that the shipment terminated in Cleveland rather than Pittsburgh, which is completely false (all of origin agent's documentation say Pittsburgh). No apology from Stevens, no attempt to remedy the situation. Just curt, rude emails telling us how things are going to go and blaming everyone else. And here we have an entire family forced to sleep on the bare floor for an entire week due to this. At least they could be respectable and apologize for causing all of this, or make some kind of effort to rush it. But no. We have yet to even see if they will provide the full-service moving and furniture assembly that we paid for, or if our household items are OK. Avoid Stevens like the plague.

15. Worst Experience.

    I hired Midwest who then gave it to Stevens! My boxes came to
    us smashed in with holes table scratched and my Custom made Vase 300.00 cracked. On top of it they where late by 4 days!
    
    Their answer wither the boxes are smashed they didn't pack them we did so their not liable even for the box missing. I have pictures of everything they just don't care!
    
    They offered us 112.00 dollars for all damage and missing items. DO NOT USE THEM OR MIDWEST MOVERS in Illinois!!