Thoughtful Moving

20 Reviews: Add Review

1. Great moving help!!

   My wife and I were going to move our things ourselves.. but once we started to pack our boxes and actually looking at the furniture to move the easier it was to make the decision NOT TO MOVE IT OURRSELVES..LMAO.. the pain in the butt was actually all the calls that came in I only wanted 2 or 3 quotes to compare.. but expect like 15 calls .. luckily justin at thoughtfulmoving.com called and gave us a very detailed overview of what we were up against to make this happen.. so we reserved the truck as he instructed ..and believe it or not it got easier every step of the way.. darell justin and Chris were so careful with all our stuff, and made it look so easy.. they had the beds out the room before I could even say.. oh by the way be careful with that.. MY WIFE AND I really did absolutely nothing.. if I can recommend a company that will make your move a easy one.. call thoughtfulmoving.com.. I wil deffinately use them again!!

   

2. Wow these guys are amazing.

   I had a 3 bedroom home with a 700lb gun save!! I wouldn't think of touching it, these guys come out and showed out! the techniques to swing my XL sofa sectional out the front door!! I would recommend this company to anyone moving!! Give them a call. I spoke to Justin, and he was great from the beginning to end. Thank you guys! see ya next time!

3. Worst Move Ever.

   On May 13, 2019, my initial contact was with Justin, who, at that time, was very professional. I had previously retained another moving company. Upon speaking with Justin, I canceled the other company and retained Thoughtful, because I was getting 3 movers as opposed to the other company's 2. I explained to Justin that I had not signed my lease and would do so at 9:00 a.m. on the 14th (the day of the move). Justin informed me to call him as soon as I sign the lease, and the movers would be at my location between 11:00 a.m. and 12:00 p.m. I agreed to that arrangement and paid the $200 deposit. That same day, I received a telephone call from Francois F. Mohamed ("Frank"). Frank confirmed the arrangements, and left his cellphone number. On May 14, at approximately 9:20 a.m., I called Thoughtful and spoke with Justin and informed him that I'd signed the lease. Justin stated that I would receive a call "shortly" from dispatch. I never received the call. I called Thoughtful and was NOT able to speak with Justin after that -- only received text messages as to his "unavailability". Each time I called, I left messages regarding the mishandling of the move! Finally, I received a text message informing me that the movers would be at my house, now, between 12:00 p.m. and 2:00 p.m.
   At 2:00 p.m., no movers. I called Frank, who was very evasive, and did a 3-way and called Darrell to ascertain the estimated time of arrival. Frank assured me the movers would arrive "within the hour". The hour passed, no movers! I repeatedly called Frank's cellphone and left messages for a return call. The movers finally arrived at 4:30 p.m. I immediately told them that I did not want any time wasted on my move, because they were tired from the prior move. Darrell stated, “We are not tired.” As soon as one of the movers entered, his first remarks were, “Oh, this is going to be over 6 hours.” I knew then, it was all about the money, as I have used “professional” movers on 3 other occasions, and it has NEVER taken them more than 5 hours, from start to finish, and it was 2 men and a truck! I showed them the items that had to be taken to storage. Those items should have been loaded last, but not all were. The chairs to the dinette set were loaded toward the front of the truck and were NOT placed in storage with the dinette table! They stacked the 4 chairs in the back of a bedroom closed, behind various misplaced boxes!
   The mirror to the second bedroom set was not attached to the dresser, because one of the movers (Darrell’s cousin) misplaced the bolts! I asked Darrell what were they going to do about the bolts to my mirror? He stated that they would buy more bolts and attach the mirror. The frame to the bed in the master bedroom was neither set up nor put together properly! The head of the railings were turned to the side, and collapsed in the middle. I immediately called Darrell, and he was nice enough to come back and turn the bed and attempted to tighten the bolts; however, the railing has since collapsed on one side!
   All boxes were properly marked for which room they belonged. Instead, the movers just placed and stacked boxes EVERYWHERE, because, as I expected, they were hurrying to get finished because they were tired and wanted to leave!
   On May 16, I texted Darrell about the railings and the mirror, and he stated he would come by after he got off work. He never showed up, and stated he would stop by on May 17. Again, he was a no-show. I texted on May 19, and on May 26, in an attempt to resolve the issues with the bed railing and mirror. The railing remains collapsed, and the mirror remains unattached! The final bill was outrageous! Darrell stated that I did not read my contract, and tried to go into what all they had to wrap, etc., etc. My problem was with their lack of timing, the blatant ignorance of Justin’s and Frank’s confirmations and the unfair treatment! All-in-all, the absolute WORST moving experience! I would NOT recommend them to anyone!

4. No / and Poor communication!

   I have moved plenty of times in my life and I have hired movers many times, I have never had such a huge difference in the estimate and the final bill. The estimate was for $400+ and my total bill was $760.50. Now I understand that the first is just an estimate, however, the estimate should have also included that I said we were moving upstairs and that I had a 4 foot china hutch that had glass. Both of these items were told to Justin who gave me my estimate, in fact, Justin asked more details, like the glass and stairs. My move took about 3.5 hours, that is it! AND that includes the time they traveled, so really the move only took 3 hours. Below is a copy of my invoice and what they charged. By the way, it took 4 emails and a phone call to actually get a detailed invoice. When I talked to the owner, he stated, I should have asked the movers how much the upcharge would be for the china cabinet packing and the stairs. Well, by the time they were there, I had to move, so I was basically at their mercy and just wanted my stuff moved. I NEVER thought putting cardboard, and shrink wrap on a 4 ft. hutch and 19 stairs were going to cost $200 additional. I am upset because the lack of professional communication, and that they should have put stairs and china hutch in the invoice, which I thought they had, since I was asked specifically on these items. As a Realtor, I can assure you I will never recommend this company. Which is sad, two out of the three guys worked so very hard. The foreman just told me how dehydrated he was because he was out drinking the night before, and didn't do much of anything. We had such a small amount of items to move, I can't imagine if I would ask them to move everything in the house, like most have to.
   
   Charges Total
   Labor Time: 2 movers 3.50 hrs $109.00 per hrs $381.50
   Travel Time: 2 movers 1.00 hrs $109.00 per hrs $109.00
   Intrastate Fuel & Mileage: $69.99
   Additional Services: Estimate other charges $0.01
   Additional Services: Packing stairs $200.00
   Total Job $760.50
   Total Customer Payments (Move) $760.50
   Total Job Balance Due.

5. Stay Away From This Company.

   WORST POSSIBLE EXPERIENCE!! Lost and broke my belongings and refused to unload my items until I paid more money. The only positive side was the great guys who do the work. the management is dishonest and couldn’t care less about the customer not even answering emails & phone calls!! NEED TO CHANGE THEIR NAME TO THOUGHTLESS MOVING!! STAY AWAY FROM THIS COMPANY AT ALL COST..