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Universe Express

Universe Express reviews from real customers

On this page you will find reviews on the company Universe Express from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Universe Express – 3.2 (calculated based on 34 reviews).

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Universe Express

   34 reviews

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Service Areas

New Jersey New York Pennsylvania Acton, MA Albany, NY Alexandria, VA Allentown, PA Allston, MA Amherst, NH Amherst, MA Amityville, NY Amsterdam, NY Annapolis, MD Arlington, VT Arlington, VA Arlington, MA Asbury Park, NJ Ashland, MA Aston, PA Astoria, NY Athol, MA Auburn, NY Auburn, MA Baldwinsville, NY Ballston Spa, NY Baltimore, MD Bayonne, NJ Beachwood, NJ Bear, DE Belleville, NJ Bellmore, NY Belmont, NH Belmont, MA Beltsville, MD Bensalem, PA Bergenfield, NJ Berkeley Heights, NJ Bethel, CT Billerica, MA Bloomfield, NJ Bloomfield, CT Bound Brook, NJ Bowie, MD Brentwood, NY Bridgeport, CT Bridgewater, NJ Brighton, MA Bristol, PA Bronx, NY Brookfield, CT Brookline, MA Brooklyn, NY Buchanan, NY Burlington, NJ Butler, NJ Cambridge, MA Canton, MA Capitol Heights, MD Carlstadt, NJ Carteret, NJ Central Falls, RI Chalfont, PA Chelmsford, MA Cherry Hill, NJ Cheshire, CT Chester Springs, PA Clementon, NJ Cliffside Park, NJ Clifton, NJ Clinton, MD College Park, MD Columbia, MD Commack, NY Conshohocken, PA Corona, NY Cranford, NJ Cranston, RI Danbury, CT Dayton, NJ Dedham, MA Denville, NJ Dingmans Ferry, PA District Heights, MD Dover, DE Doylestown, PA Dundalk, MD East Berlin, CT East Brunswick, NJ East Elmhurst, NY East Hanover, NJ East Hartford, CT East Haven, CT East Longmeadow, MA East Meadow, NY East Rutherford, NJ East Setauket, NY East Stroudsburg, PA East Walpole, MA Easton, PA Edison, NJ Elizabeth, NJ Ellicott City, MD Elmira, NY Elmont, NY Elmsford, NY Elmwood Park, NJ Emerson, NJ Enfield, CT Englewood, NJ Englishtown, NJ Ephrata, PA Fair Lawn, NJ Fairfield, NJ Fall River, MA Far Rockaway, NY Farmingdale, NY Farmingdale, NJ Farmingville, NY Fishkill, NY Floral Park, NY Flushing, NY Folsom, PA Fords, NJ Fort Lee, NJ Fort Washington, PA Fort Washington, MD Foxboro, MA Framingham, MA Franklin, MA Freehold, NJ Fresh Meadows, NY Garfield, NJ Glen Cove, NY Glen Head, NY Glen Rock, NJ Glenside, PA Gloucester City, NJ Glyndon, MD Grafton, MA Grasonville, MD Greenwich, CT Guilford, CT Hackensack, NJ Haddonfield, NJ Haledon, NJ Halethorpe, MD Hanover, PA Hanover, MD Harrisburg, PA Harrison, NY Harrison, NJ Hartford, CT Hatboro, PA Hatfield, PA Hauppauge, NY Haverstraw, NY Havertown, PA Hawthorne, NY Hawthorne, NJ Hicksville, NY Ho-Ho-Kus, NJ Hoboken, NJ Hopewell Junction, NY Horseheads, NY Howell, NJ Hyattsville, MD Hyde Park, MA Irvington, NJ Iselin, NJ Islip, NY Ithaca, NY Jackson, NJ Jamaica, NY Jamaica Plain, MA Jersey City, NJ Jessup, MD Johnston, RI Kearny, NJ Kenilworth, NJ Kensington, MD Kings Park, NY Lakewood, NJ Lancaster, PA Lanham, MD Lansdale, PA Larchmont, NY Laurel, MD Lawrence, MA Lebanon, PA Lehigh Valley, PA Leominster, MA Levittown, PA Lewes, DE Lexington, MA Lexington Park, MD Lincoln, MA Linden, NJ Little Ferry, NJ Livingston, NJ Lodi, NJ Long Island City, NY Lowell, MA Lyndhurst, NJ Malvern, PA Manchester, NH Manchester, CT Manchester Center, VT Manheim, PA Manville, NJ Maple Shade, NJ Maplewood, NJ Marlboro, NJ Marlborough, MA Marlton, NJ Maspeth, NY Massapequa Park, NY Maynard, MA Medford, MA Meriden, CT Merrick, NY Merrimack, NH Methuen, MA Metuchen, NJ Middle River, MD Middle Village, NY Middlesex, NJ Middletown, PA Middletown, CT Middletown, DE Midland Park, NJ Milford, CT Milford, MA Millersville, MD Millington, MD Monroeville, NJ Montclair, NJ Montgomeryville, PA Moonachie, NJ Moorestown, NJ Moriches, NY Morristown, NJ Moscow, PA Mount Laurel, NJ Mount Vernon, NY Mystic, CT Nashua, NH Natick, MA New Britain, CT New Castle, DE New Cumberland, PA New Haven, CT New Hope, PA New Hyde Park, NY New Kingstown, PA New London, CT New Paltz, NY New Windsor, NY New York, NY New York, NJ Newark, NJ Newark, DE Newburgh, NY Newton, MA Newton Highlands, MA Newtonville, MA Newtown, CT North Arlington, NJ North Attleboro, MA North Bergen, NJ North Brunswick, NJ North East, MD North Haven, CT Northborough, MA Northvale, NJ Norwalk, CT Ocean City, NJ Oceanside, NY Old Bethpage, NY Old Saybrook, CT Olney, MD Orwigsburg, PA Owings Mills, MD Oxford, PA Oxford, CT Oxon Hill, MD Ozone Park, NY Palisades Park, NJ Palmyra, NJ Paramus, NJ Parsippany, NJ Passaic, NJ Paterson, NJ Patterson, NY Pearl River, NY Peekskill, NY Pennington, NJ Pennsauken, NJ Perth Amboy, NJ Philadelphia, PA Pikesville, MD Piscataway, NJ Pittston, PA Pittstown, NJ Plainfield, NJ Plainview, NY Pottstown, PA Princeton, NJ Providence, RI Queens Village, NY Rahway, NJ Randallstown, MD Reading, PA Red Bank, NJ Rego Park, NY Reisterstown, MD Ridgefield, NJ Ridley Park, PA Rio Grande, NJ Riverside, RI Rochelle Park, NJ Rockaway, NJ Roseland, NJ Roselle, NJ Rotterdam Junction, NY Rutherford, NJ Rutland, VT Saddle Brook, NJ Sag Harbor, NY Sandy Hook, CT Savage, MD Schenectady, NY Scotch Plains, NJ Scranton, PA Seaford, DE Secaucus, NJ Seekonk, MA Severn, MD Shaftsbury, VT Shandaken, NY Shelton, CT Shirley, NY Shrewsbury, MA Shrewsbury, NJ Silver Spring, MD Somerset, NJ Somerville, MA South Deerfield, MA South Easton, MA South Richmond Hill, NY South Windsor, CT Southbridge, MA Southington, CT Spencer, MA Spring City, PA Spring Valley, NY Springfield, MA Stamford, CT Staten Island, NY Stevens, PA Stoneham, MA Stoughton, MA Stratford, CT Stroudsburg, PA Suncook, NH Syracuse, NY Tarrytown, NY Telford, PA Temple, PA Temple Hills, MD Tenafly, NJ Teterboro, NJ Tewksbury, MA Tilton, NH Tobyhanna, PA Toms River, NJ Totowa, NJ Trenton, NJ Union, NJ Union City, NJ Upper Darby, PA Upper Marlboro, MD Vauxhall, NJ Waldorf, MD Wallington, NJ Waltham, MA Warminster, PA Warren, MA Warwick, RI Washington to Boston, MA, Washington to Chicago, IL, Washington to Los Angeles, CA, Washington to New York, NY, Washington to San Diego, CA, Washington to Seattle, WA, Waterbury, CT Waterloo, NY Watertown, MA Wayland, MA Wayne, PA Wayne, NJ Wellesley Hills, MA West Berlin, NJ West Chester, PA West Haven, CT West Haverstraw, NY West New York, NJ West Orange, NJ West Springfield, MA West Warwick, RI Westborough, MA Westernville, NY Westminster, MD Westport, CT White Plains, NY Whitestone, NY Williamsport, PA Williamstown, NJ Willingboro, NJ Willow Grove, PA Wilmington, DE Wilmington, MA Windsor, CT Windsor Mill, MD Winnisquam, NH Woburn, MA Woodbridge, NJ Woodbury, NJ Woodmere, NY Woodside, NY Woonsocket, RI Worcester, MA Wrightstown, NJ Wyckoff, NJ Yonkers, NY York, PA
  • Company: Universe Express
  • Location: 626 16th Street, Carlstadt NJ, 07072
  • Website: www.universeexpress.com
  • Email: sales@universeexpress.com
  • Phones: (201) 918-3828||(888) 600-1020

34 Reviews: Add Review

  1. Best Moving Company I hired.

    Universe Express is the best moving company I hired, I used other movers before now I know the difference between good and bad moving company, they packed and wrapped everything from my apartment and assembled back in my house, each item in its room. Very impressed how fast all was done in less than half a day. Very Friendly people.

  2. Very Impressed.

    Not only were the initial phone calls with the sales office very helpful and explanatory, the salesman was true to his word.  I had a great moving experience and there were no surprises!  The moving crew was excellent as well.   Extremely polite and helpful and worked very hard and efficiently to get the job done on time.  Once I saw the moving project started, I knew I was in good hands and that the day would go smoothly.  Very Impressed.  How refreshing to pay for a service and actually feel good about the amount I paid and the service I reveived!  Would definitely recommend this company to a close friend or family member.

  3. Top Grade Move in New Jersey!

    I hired this company to move my current residence along with a storage unit in the same vicinity to a larger house here in the jersey City area.  The company had a nice rate, were appropriately bonded, and came with some pisitive street credit, especially from neighbors on my new block. The movers called promtly before arrival while in transit, and throughout the course of both destinantion moves the work was excellent, transport and packing of loose items (and televsions) was exceptional.  The moversd were polite, goal oriented, and didn't cut corners while helping us load our new residence.  They were very fair in cost and hourly rates, and the whole experience left me very satisfied.  I would have no problem recommending this crew to anyone in the fuiture.  Great job, Universal!  .

  4. Best Service.

    I submitted my request online and Universal Express was the first to reply. The sales person was very polite and professional. I was given a quote before the phone call ended and was very pleased with the price. I received very timely email followups with very easy to follow instructions to list everything I was moving. I moved my daughter to Brooklyn from Edison NJ to have her closer to school. My move had a full living room , bedroom and a few kitchen items.The moving crew was very prepared and knew what they were doing. They seemed to go that extra mile in the packing and loading of my items. The move started on the time promised and the care they took unloading was done effortlessly. I talked to other companies and not a one came close to the service I was promised by Universal Express. I just knew by the interaction on the phone with the first contact that something was special about Universal.I can only say my sixth sense was right. I would use this company for any move I may need to make be it to the next town or across the country. They went beyond my best expectations and I am a customer for life. Robert M Edison NJ.

  5. NJ to NY one day move.

    Had plenty of fears at outset, but Universe assuaged them all and their performance was extraordinary. On time, on budget all done in a few hours. What I was unable to pack up myself, they did with professionalism and swiftness. I recommend them and would certainly use them again.

  6. Very happy overall.

    I was very happy with my overall experiance using Universe Express as my mover. They were very professional from pick up to delivery. I will refer this company to anyone who wants honest and professional movers. Thank you very much for all your help!

  7. Excellent Moving Services Received.

    I wanted to write this review to share my experience for my move from NJ to NY.   I called a number of moving companies in an effort to obtain a cost for moving services and I choose Universe Express due to the professionalism of the sales representative and reasonable costs given me for the services in which I needed.  It turned out to be the best moving experiience I have ever received for a very reasonable final cost.   On the day of the move the movers arrived on time and even called prior to arrival at my residence in which I was extremely grateful and I though was very courteous.   The movers were very knowledgeable and professional throughout the entire move,. They asked multiple times whether they could be of assistance to me as I packed my last few items.   They explained the costs for the few materiels in which I inquired about to finalize my packing and the final cost of the move was right on target as per the moving estimate in which I received.   I want to make note that all the services included were actual as I was told by the sales representative in the finalization of the scheduling of my move and no addiditonal costs whatsoever.  -- (Expect for the materials as per discussed on the day of my move)   If I ever need a mover again I would without hesitation be using Universe Express and will recommend them due to there attentiveness and professionalism displayed from the beginning to the end of my move.   Go Universe Express!!      .

  8. Good work.

    My girlfriend and I moved from our condo in ft lee to little ferry. Workers were great and my charge on the phone quote only went up 25 due to an extra tv crate and some boxes. Good packers and no things broke. My girl was fine with the situation and we gave them a generous tip. Success !

  9. Pablo.

    People very nice they pack tv and no problems. Truck come with 3 men's and they.strong. take sort all my boxes and use nice cloths pads to make no damages. Then fill truck nice go ny bring boxes in apto and clean my floors. I like men they nice and no stresses.

  10. Complete Experience was Horrible.

    **MOVERS BEWARE**UNIVERSE EXPRESS ARE RIP-OFFS**I would have to agree with the other reviewers and say stay clear of Universe Express! It was the absolute worst experience I've had with a moving company in my life. The problems conveniently started after I paid my deposit. I was having items shipped from my grandmother's home in NJ to WA. I set up an agreement with the company for them to send me all of the documents needed to sign since I will not be present in NJ during the scheduled pick up. Although they agreed at first, they retracted and said there were documents that had to be signed in person. I stated I would be ok with my grandmother signing documents as long as I was able to review the documents first, so avoid her being taken advantage of. They agreed but did not honor that agreement which I didn't find out until later. They were two days late for their scheduled pick-up. Only calling once on their initial scheduled date to say they were running a few minutes behind. I had to call them on the second day late to see what was going on. They rescheduled with me and was late for their rescheduled time, they were supposed to show up in the morning and didn't come until 4:00 p.m. During the pick-up process, items they initially agreed to take (chandelier) during their site-visit/estimate they all of a sudden couldn't take. They pressured my grandmother to sign documents without her reading them, stating they didn't have time for her to read them as they were in a rush. Come to find out they wrote "broken" next to each of the items they picked up, no doubt a tactic to cover them in case they broke something during the move as the items were in great condition and were not in fact broken. Although we have no 'proof', my grandmother's brand new 4g phone (which was a gift) went missing the same time they left, never to be found again. After many phone calls to the manager, I was able to get them to pick up the chandelier they decided at the last minute they would not take, although they did increase the total price. Keep in mind they changed the price, while they had possession of the items I was having moved. Once the items got to WA, it took numerous reschedules before they actually delivered the items. The driver was looking for people to help him unload since the original people that were supposed to help didn't show. They unloaded the items, and everything seemed fine until they unloaded the antique dining room table and placed it on its face to assemble and then proceeded to step on the table. Once they turned the table around, I immediately noticed a piece of the table was broken off. I pointed it out to them and they attempted to state it was already like that using their document that had broken written next to every item. My husband found the broken piece in their wrapping and at that point we had proof that they couldn't argue with. I submitted numerous estimates to fix the item (which was not cheap) along with the other requested items for their claim process within the 9 month time frame I had per their agreement. I received a response stating they denied  the claim because it was not within the time frame and I signed a document stating they would not cover damage to those type of items. Not only have I not signed a document stating that, I had never seen or heard of this document before. They never submitted this document to me nor had I received a copy of this document upon delivery of items like I did with the documents my grandmother signed in my absence. I rate them a "0" out of 10.

  11. Poor Billing and Delivery.

    They came in mid night for pickup the things and did not pack the things in front of me and gave me estimation 550 CU FT space approx. and sent the things only in 500 CU FT. and not ready return excess amount
     
    We received the things in very bad and damaged condition.
     
    1). Wooden TV Console 46 Inch TV - Completely broken- Price 232 USD
    2). Wooden Book Shelf - Completely Broken- Price 50 USD
    3). Baby Swing - Parts missing Not able to assemble-Price 273 USD
    4). 2 Backyard chair - Completely broken- 20 USD
     
    Other furniture also have scratches.
     
    This is because of complete negligence of packaging. They charged for more than 550 Cu Feet but tried to put things in less than 500 Cu Feet that's the one of the reason of breakage. Along with the claim I want to refund the excess amount charge on booking space as mentioned in invoice.
     
    We also have a return receipt in which your delivery person mentioned about damaged clearly.

  12. Worst movers ever.

    I contacted them for my move from NJ to NH. Over the phone they gave estimate of around 1100. When actually they picked up, they increased price to 1750. I have no way to know many cufeet it is. Initially they told me it will take 2-3 days to deliver.After they picked up, when I called them , they say they 10 business days from my date of  availability which is more than 15 days of date of pick up . I am still waiting for it to be delivered. Not even once did they mention that it will take them 10 business days from day I said, I will be avaiable. They say, they got it signed in contract as they make u sign 100s of times before pick up. I had no clue that they mentioned it in contract some where.  If they had mentioned over the phone or at the time of pick up, I wouldn't have taken this route. Very poor customer service when contacted over the phone. I would never recommend this company to any one.

  13. Excellent Move.

    I'd like to thank Universe Express Movers for a great job on the recent move I had done with them.  The movers were terrific on handling and manuvering my items from a 2nd floor walk up to my destination address.  I was concerned with the move of my grandfather clock as well as my piano.  No doubt these movers were trained and skilled with the wrapping and packing regarded to my most valuable items, as well as lifting and tranporting the items up and down flights of stairs.  Not a scratch, amazing job!  I will highly recommend your company, thanks again!

  14. Excellent Movers.

    We hired Universe Express for our move from Bergen County to Hudson County. From the start of our experience we felt well taken care of and that our valuables would be in good hands.  They took great care of all of our belongings and were careful with all our furniture.  They wrapped up our 56 inch TV so that no damange was done. 
    My father has also used them for his moved and was just as pleased with their service.

  15. Satisfied.

    The moving company was good. The main review is for the sales representative .. she was available whenever I called her for the details of the moving ,time and the feed back from her when the driver left and the packing help was also done. This was our first move from NJ - NJ .. The move started around 7.30 and finished by 12.30 in the afternoon. The move had 3 bedroom fully furnished households and the quote was in my budget when I compared with other movers and the date was flexible which I needed the most. Overall I did not have any problem with them."My piano was safe". Great! Thankyou Universe Express.

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