AAA Moving & Storage

51 Reviews: Add Review

1. Moving.

   Moving to another State. Little nervous initially because this is the first time we use a moving company for long distance moving, and especially only through the internet. Jason recommend that I move certain items and not bother with some items to keep cost affordable Owner followed up every step Driver very courteus  Everything went very well. The owner stayed in touch with me throughout the move.  We would highly recommend this company to anyone.

2. Thieves and liars.

   Large Craftsmen toolbox and Craftsmen tools "lost."   I my personal opinion, they were stolen and there is a thief on the payroll at AAA Moving.  Thousands of dollars in tools with an obvious pawn value.  Countless damages, items wet and stained with black oily substance and additional missing items.  Delivery driver did not contact me prior to delivery.  I was not allowed to verify receipt of all items by inventory lot numbers at delivery and was told by the driver "we do not have time to waste on that, you have 90 days to complete your inventory count."  Driver used my bathroom, clogged toilet, and left it run.  Items disassembled at pick up were not reassembled and many were literally thrown in my entryway and left as is.   Having no tools, this was a major issue and will continue to be for the balance of my existence.  Customer service representative, Sofia, was conveniently unavailable for the entire duration of the delivery and finally took my call AFTER the truck had left the premises.    I was promised a call back at that time (July 3) and have never received said call.   Received items not belonging to me, again contacted Sofia with no response.     Original quote $2950.  After truck was loaded at pick up, I was charged $5598.25 even though many items submitted to AAA in my original inventory were NOT on the truck!  Additionally, several items which I told the supervisor over and over DO NOT LOAD THESE ITEMS were loaded and shipped.   Items left behind included family heirlooms and one of a kind items.  I was charged for 1910 cu ft in a 26 ft truck.   I do not believe this is accurate or even possible with the average capacity in a 26 ft truck being 1400 cu ft.   No copy of inventory available at delivery.  I was told I needed to take pictures of their inventory list.  Extremely unprofessional service and I cannot imagine a worse overall experience.  Avoid additional unnecessary stress by steering clear of this dishonest and shoddy company.   .

3. Worst Moving Experience EVER.

   DON'T USE THIS MOVING COMPANY! I've never left a review, but the poor customer service I experienced with this company encouraged me to do so. I'll try to make this as short & sweet as possible (& I have a lot of complaints):   1) The movers picking up my belongings showed up 2.5 hours late. Apparently the TX DOT inspection was that morning of my pick-up date, and that apparently slipped their mind when they told me they would be there between 7-8 am. Also, apparently the original truck they were supposed to use didn't pass inspection so they had to rent a new truck to pick up my things.. should've been my first red flag. 2) My BIGGEST reason for picking this company was the time frame that they confidently stated they could deliver my belongings. I had a firm start date for work in my new home that I was needing to work around, and I even had them pick up my belongings a few days earlier than I would've liked because Jason (AAA representative) ensured it would result in the delivery date I was wanting. They picked up my belongings May 28th, and I did not get my things until June 21st. I needed my stuff NO LATER than June 8th. Good job AAA Moving.  3) The drivers/vans they contract with are LIARS! The driver informed me via phone conversation he was en route when in reality, he had not even LEFT! Two days later, when I called for an update, he told me he had not yet left. I'm sure you can imagine my confusion.. apparently the truck broke down, and he just didn't want to let me in on that little secret. That pushes things back just a little bit more.. 4) After the truck information, I called Jason to get an update and see what he & his team were doing to get my stuff either on another truck or to ensure the quick repair of the truck my belongings were on. I asked him to update me when he found out what was going on & to give me an updated ETA (since I now would need to arrange w/my new employer a time for me to leave work to get my belongings). He told me via text (because at this point he would not call me, which is stupid on his part since I have everything in writing), that I was "in no position to be barking commands." Wow - he needs to take a class in customer service, and learn to be more professional, pretty sure that was not a command but a normal request from someone who had all of my life's belongings in their control. 5) When the movers FINALLY made it, I told the driver to be there as early as they could because another move was scheduled for my neighborhood that day. He arrived at 6:30, so we were thrilled he was on time. However, the 3-man crew that was accompanying him did not arrive until 8:30 - 2 hours later. I ended up moving what boxes I could into my home to try to speed up the process as quickly as possible, and did the job that I was paying THEM for. I guess the 6:30 am start time was not as important to them as it was to me, especially when I was the one paying for the service.    All in all, these people are NOT competent, I got a WHOPPING $300 discount (which was not enough to even cover the work clothes I had to go out & buy, the hotel room my mom had to buy when she came to visit since I had no furniture, & the frustration with trying to get through to them when I needed some information as to where in the hell my belongings were). They'll do anything to sell you on their company, but it's all lies - whatever you do, choose elsewhere. .

4. Pick these guys!!

     I was referred to using this company by a friend who used them previously. I must say the customer service and communication made me feel content with choice. The salesman was great and very helpful. The price was fair and I had a good feeling about using these movers.  On moving day, the crew showed up within the window they guaranteed me. The movers were very careful and cautious with the blanket wrapping and padding of my furniture. The whole pickup process took about an hour and a half. I decided to take advantage of the free storage while I got myself situated. I scheduled my delivery and yesterday my shipment arrived. So far, there appears to be no damages and the delivery crew was very frielndly. The cost for entire move was exactly was I was quoted. This was my first time doing a move like this and I am glad it went off without a hitch. Special thanks to Jason, my salesman, Rolando, the mover at pickup and Michael, the mover at delivery. Thanks guys!  .

5. Do Not Ever Trust This Company!!

   The entire team is a group of liars with no integrity or customer service.
   The beginning of my relationship with AAA was great. Mike was extremely responsive, offered a great price and even offered 2 months of storage versus everyone else's 1 month. That's where the good news ends.
   Their guys were about 5 hours late to pick up our apartment's belongings. When they got there they sat outside on a break for about 45 minutes because they had just come from another job. About 6 hours later they finally collected all of my belongings. Honestly, they were the most reliable of the group.
   Dealing with Mike and Jason once our shipment was with the team was possibly the worst experience of my life. Mike fell off of the planet.  I couldn't get anything more than his voicemail for over a week. When I finally spoke to him, he GUARANTEED delivery on or about the 16th of June. Jason hung up on my pregnant wife and told her "here's your customer service" when she tried to nail down an ETA. Easy to be a bully from 1700 miles away. When I finally got the company owner, Sofia, on the phone three weeks later, my belonging that were apparently forgotten about took off en route. She didn't think any compensation was necessary because she helped me once I finally spoke to her.. that's good business practice, right? Hmmm..
   My belongings, which were supposed to arrive between the 5th and 7th of June, are just getting to me today, JULY 2ND!! But wait, there's more. This dream team brought an 18-wheeler into Philadelphia and then charged me an additional $150 because they realized that it wouldn't fit on a city street. To provide context, we're not talking about a side street, but an extremely well-traveled street that 100's of cars, trucks, ACTUAL MOVING TRUCKS, etc. travel through each day.
   So where am I today, you ask. I saved $200 versus the closest competitor, but since I had to live out of hotels for about 3 weeks, I ended up losing about $3000 on the deal. 
    
   PEOPLE: Take your money elsewhere. This company belongs out of business and has 0 consideration for the fact that you are trusting all of their belongings to them. Learn from my mistakes. You'll save yourself a lot of money in the long run.

   

6. Outstanding Moving Professionals.

   The moving professionals at AAA Moving and Storage are outstanding! This company packed and moved my belongings as if they were their own.  The team arrived early and packed my items with extreme care.  They were enthusiastic and took pride in their work.  I called Jason (salesman with the company) and he scheduled my last minute move (on a Sunday) with ease.  He made me feel totally confident in how AAA Moving and Storage would conduct business and I was very pleased with the work they did.  I would recommend this moving company above all others for prompt, professional and courteous service.  Thank you to Jason and your team of professionals!