On this page you will find reviews on the company All American Moving and Storage Inc from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating All American Moving and Storage Inc – 3.6 (calculated based on 87 reviews).
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HORRIBLE, CORRUPT COMPANY
I wished I had done more research before hiring this company for my 3-hour/185 mile move from central Florida to Northeast Florida. If I COULD give them below a one-star rating, I would.
I provided the list of items to be moved, and received a quote for $3000 for a 26' truck and 3 guys. Only 2 guys arrived. They waited until all items were on their 26' truck before telling me that it was going to be $6148. It was too late in the day to get in touch with my bank to release funds, and they require payment before unloading, or I was threatened with "we'll take the truck (and my stuff) down to Miami." They were also supposed to deliver and unload the next day, according to their "policy," which would have been fine with me, as I indicated to the movers, but they insisted on driving up and doing it the same day. Well, because I couldn't get the money orders for that amount to them that day (which would have been okay if they had stuck to their estimate) the dispatcher said they would stay overnight in a hotel and deliver it at 9:30 the next morning, and if I didn't have the money orders by 9:30, the driver would be leaving for Miami with my stuff. I was at the house with the money orders by 9:30, and they showed up at 9:45. Chad (supervisor/dispatcher) was absolutely horrible to deal with. As a result of delivering the next day - in spite of the fact that it is their "policy," as I was told by the woman on the phone, I was charged an additional $700. Remember, my estimate was $3000 - and the total I had to pay in order for them to unload the 26' truck, was $6848 - more than double the estimate.
All items were marked where they were supposed to go, but the driver wanted to put everything in the garage - and didn't bother to look or care if items were marked "fragile" or not. Many items were damaged or broken, and as time went on, the driver especially started throwing temper tantrums when I insisted that they put the items where I had specified. I wished I had taken videos of his actions. The dolly they used damaged furniture, and slamming the boxes down broke several items.
If you've read this far, then I hope this review will help to make your decision NOT to use this company for any type of move. I am 63 and have moved many, many times in my lifetime, and this was BY FAR the worst experience EVER. They are corrupt, and will flat out rob you, Their "estimate" means NOTHING. Just assume that if they use a 26' truck and you fill the truck, it's going to cost you about $7000. HORRIBLE, corrupt company and very unprofessional movers.
Worst moving company!
DO NOT USE THIS COMPANY. If Darren (sales rep) helps you, be prepared to have the card you use for payment to be compromised. After calling management to let them know what happened, I was told” Darren makes a buttload of money, trust me he wouldn’t do that.” Absolute scam and worst service I’ve ever encountered. I’ve never been to Florida before, called this company to set up a moving date and within a few hours I have several charges on my card within 30 miles of their office.
Great experience
I generally hate to move but AA Moving and Storage made the day easy and bearable. The movers were efficient, careful, and friendly.
Moving
My experience with the movies were great everything was packed correctly nothing was broke and everything was moved right the gentleman was very friendly great workers it's amazing how they work so hard into enjoying what they love to do I think they should get a raise cuz they were great I would use this company once again if I had to move again all in all great service and great employees thank you. I was very satisfied and it was very promising everything that they said they were going to do outstanding work.
Do not trust! Scam! Repot to better business!!
Horrible service!..when they have this many bad reviews something is up! Left me stranded on a cross country move. Had to leave my thing behind! They never showed up didn’t call..would not answer over 10 calls 20 emails! David the manager is horrible the office manager gabby even worse!..the accounting department a scam! They will not refund my deposit! It’s been 1 month! Keep giving me the run around I have in writing the accounting dept.saying the refined me 3 times nothing. Do not trust!!!! A nightmare!!!
Horrible
Honestly this has been the worst moving nightmare ! This company isn’t who actually delivers your items . They contract other trucking companies for the actual move . My move was from PA to NC. The day the movers came to pick up my load i had to pay $946 extra on top of the $1600 i was already misquoted by all American ! Theythen asked if a semi would fit on the block of my new street in NC - I told them no . They already had my items on a box truck so they said they would just deliver on a box truck . After 11 days of not being able to get a delivery date because “the truck broke down” they finally arrived in NC. They then told us they couldn’t fit a semi onto my street ( without even trying ) and they would have to charge me $632 extra in order to deliver or not they would have to leave all my stuff in a storage facility! I have NEVER dealt with such an unprofessional company in my life ! They wouldn’t even put me on the phone with a manager !
Move
We are currently in a move with this company, we can’t get an expected date of delivery but they continue to ask for and we continue to give them payments. When we call they have no answers or show any concern for our situation. The salesman was truly that and the overall price has doubled without any delivery or eta??? The WORST do not contract with this company!!!
Rude Driver and Mattress Missing.
Most of my boxes made it in horrible conditions, but I've learned my lesson. How do you lose a mattress and a huge book shelf? The other one was damaged and I ended up just helping the guy deliver my goods because he was complaining the whole time that he had no help.
Do Not Fall For it Scam!!
Critical: Professionalism, Punctuality, Quality, Responsiveness, Value
DO NOT FALL FOR THIS SCAM!!
Jasmin allamericanus.com
Thu, Aug 13, 1:08 PM (9 days ago)
To me
YES SIR THE PICK UP WILL BE DONE ON THE 21ST.
If they even show up your in for more trouble..
Everything you read or hear is 100% true, the only good reviews they have are fake and more than likely made by employees or people bribed to do so.
Here we sit hemorrhaging money with no phone call email or any correspondence after they got our deposit..
If anyone wants to participate in either the ongoing joint lawsuits or new ones being brought to them feel free to reach out!
Richard Anderson
Thu, Aug 13, 2:49 PM (9 days ago)
To jasmin
Https://www.bbb.org/us/fl/hollywood/profile/moving-and-storage-companies/all-american-moving-and-storage-inc-0633-90298676/complaints
Before I send you money what do you have to say about this? See above link
Jasmin allamericanus.com
Thu, Aug 13, 3:13 PM (9 days ago)
To me
Hi Richard,
I thank you for emailing me the BBB link. I just want to inform you that as a moving company and a carrier we do over 250 moves a month. We try our best to accommodate everyone's request and make all customers happy but sometimes things happened.
Regarding the inventory list, we work with a moving software called the Granot. Sometimes the volume of the article list vary tha't why the price may change a bit. But in your case you described that your move will be a minimum, and the price for minimum moves is a guaranteed and a binding quote.
The time frame of delivery may change based on the time of the year, weather conditions, road conditions, other act of God, delivery schedule, geographic location of the move and other unknown factors. The moving company will do it’s best to meet any requested pick up or delivery dates.
Customer tend to write bad reviews and when the move is successful they don't take time to praise us witch is fine.
Also I want to mention that we did carry an A+ rating for 17 years and we've in business for 33 years. I can assure you that you will be taking care off and you will have a good experience.
Please let me know if you have any additional question, I will be happy to hepl.
Thank you.
Stay Away.
Horrible. I don't even have the energy to go into the details of the nightmare that was my move with this company. Stay away - they will extort more money from you. Their claims are a joke. Unprofessional driver from hell. Oh, and not American. "All American" ---what a joke. Learn from my mistakes and stay away! They were subcontracted to me my Purple Heart (another joke of a company). Make sure you go with local movers who you know ad who give you an in-person estimate.
Florida to Oklahoma move.
The guys who showed up to pack my furniture did a very very good job. They took their time and wrapped everything professionally so that mirrors wouldn’t break, TV, etc, my entire bedroom suite involved some type of glass. Everything was loaded and numbered to be marked off on the sheet I signed. I did end up having more than I thought, with some negotiation we got that figured out. As I waited for my delivery, we had a few issues such as the hurricane and finding a driver to deliver my items. I spoke to Charles 2-3 days a week and during those calls Charles was always willing to explain the situation and promised me I will get my items. Moving your items is a stressful experience. Strangers having everything you own makes you anxious, but I read my contract and it stated they had 30 days to deliver. I got the call my items where on the way. Charles even sent me pictures to make me feel at ease. Delivery day came I was ecstatic. After unloading I was missing a box of coats I notified Charles and the driver, I had to wait for the entire truck to be unloaded. Three weeks later the driver calls me, he is coming in 2 hours to deliver my coats he found them!! I not only was missing the coat box, but 3 other boxes I had forgot about. I am totally impressed with this company!! NOT one piece of my furniture was broken, and the driver delivering my lost items is so AMAZING!!
White glove treatment.
I’ve used All American moving and storage 3 times. One interstate, two instate. All 3 moves were performed with white glove treatment. The movers arrived on time and provide excellent service.
P Pool.
Moving and Storage.
The crew was very polite and detail oriented. They did a great job
and would highly recommend their services.
Great Company.
All American Moving and Storage handled my move from FL to GA. I had a 4 bedroom house with high end furniture and appliances. Everything went smooth and came the way it was packed without any damage. Everyone I dealt with on the phone from the sales rep Bill to the workers were fantastic and helpful. Definitely would recommend or use again!
Bad experience!
Moved from GA to MO. These guys are just a front to other movers, United Vanlines in our case. The internet quote went up more than 50% because they ‘forgot’ to include certain items. Poor re-assembly and scratches on some items. Got a damaged vacuum cleaner - the claim for a $40 repair didn’t even get acknowledged! Lousy service, great sales talk. Beware buyer!