Alliance Movers Inc.

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1. Terrible experience

   I was told my belongings would be transported immediately from one home to the next, which is why they charged more for their moving service than the others I compared them to. They took over two weeks to transport my belongings and it would have been longer but I called and complained everyday; threatened to involve law enforcement and my attorney.
   
   They insisted on packing my television, ensuring me that they prefer to package it as to make sure it would not be damaged. Upon unpacking my $125.00 television I was appalled to discover that they just threw it into a box, no measures where taken to wrap it in bubble wrap/ or anything to keep it from breaking. It was destroyed. When I filed a claim to have it replaced, they “awarded” me $3.00.

   

2. Run the other way!

   We contracted with them in Feb for a move from NJ to Texas in September. We got a reasonable "guaranteed" quote. In July, we moved the date up a few weeks into August. When moving time came they said we switched to "Summer Rates" and our cost went up 50%. On moving day, they said we went over the weight and was charged an additional $4K over that! After the movers left our new home in Texas and we started to unpack we found many broken items and missing items such as a TV, expensive leather jackets and kitchen appliances. We put a claim in and was told it could take up to 4 months to get it resolved. It is now more than 4 months and I still have not heard a word.

3. Worst company ever!

   Used this company for cross country move - scratched floor and doorframe moving out, left treadmill outside in pouring rain for 2 hrs - mixed up our delivery date with another customer then required an additional $740 to deliver at the last minute, upon delivery there was approx $5K worth of damage - this was before I had even unpacked half the boxes. We filed a claim, it has been over 4 months and no one has contacted us and I can't get anyone to call or email me back - lawsuit is on it's way!

4. Dented walls, couch lost, terrible reimbursement.

   Do NOT use this company. They moved us out of a Chicago high rise and showed up in the evening (scheduled for AM) so we had to make extra accommodations to be able to move the following day. We had to call them to ask when delivery was happening and they said NEXT DAY. Moved into a brand new house and destroyed walls (dents the size of baseballs). Lost and entire couch and still charged us the space to move it. Did not reimburse for couch, 4 broken lamps, or dented walls.
   Do not use these movers. Move also cost double their quote.
   Any positive reviews are fake. They all have the same grammatical errors.

5. Worst Moving Experience Ever.

   I signed a contract with Alliance Movers in early June for a cross-country moving that would take place starting August 8 with a 2-days window. I emphasized many times that I had a preferred delivery time around August 24. The sales representative told me although I didn't contract for guaranteed delivery, they would very likely accommodate my requirement because I booked early. Relying on this, I arranged my schedule in August.
   On August 8, no one contacted me. I called Customer Service. It said it will check the status and get back to me soon. Till the end of that day, no one contacted me. On August 9, I called the Customer Service again. Like the previous day, it said it will get back to me after it checked the status with the truck driver. I waited until the afternoon when a dispatcher told me that the driver would come on August 10. On August 10, no one came. I called Customer Service. No one answered because it was a Saturday. I called the sales representative who fortunately transfered the working phonecall to her personal cellphone. A few hours later, the dispatcher called me saying that the driver can pick up my stuff on August 11. My travel plan was heavily interrupted by the unexpected and unexplained delay.
   The delivery part is even more disappointing. In early August before the moving took place, I called to double-check whether my stuff can arrive in the destination around August 24. Customer Service said it marked my request on the system. When the driver and mover were here, I checked again and they told me the delivery can be made between August 24 and August 26. On August 20, I called Customer Service again to check the status who told me that my stuff would arrive around August 29. Later when I called again to ask a few details, another Customer Service staff told me that my stuff was still in the original region and would actually arrive 10 to 21 days starting August 24. I was surprised and wanted to know why there is such a change. The Customer Service staff impatiently told me that it was what I contracted for. But when I looked at the e-document I signed, it did not mention the 10-21 days of window. I told the staff that the information was misleading and I relied on the misrepresentation of the sales representative to believe that my stuff will arrive between August 24 and August 26. The Customer Service staff replied with a bad attitude that I signed the contract and that's it.
   Today is August 28 and I still have no idea when my stuff will arrive. I feel I can't trust whatever they tell me. I will never work with this moving company again.

6. Lies and terrible customer service.

   I had to move for work. From Missouri to California. When I started the process, I talked to Ruth Steinberg. After the sales pitch, We talked about the inventory to be transported. I talked to Ruth, and decided that we should over estimate the amount of space need. We went from 500 cu ft, to 1001 cu ft. In conversation with Ruth, I was advised that, if I came in below the number, I would only be charged for the amount moved. I paid the deposit, and was advised by Ruth, that she was the contact point for the entire move. After giving her the deposit, I have not heard from Ruth. After multiple attempts at calling her and emailing her, no response was given. The movers came and the total load came to 875 cu ft. At $6 a cu ft, the left over space was a substantial cost change. I asked the movers to note the total space used on the revised estimate form that was provided by the company. He had advised me that he talked to his supervisor Ben, who told him not to write that any where. I was advised by the movers that Ben would be calling to talk to me. I attempted to contact Ruth, and never heard from her. Finally was able to convince the movers on site to do a revised estimate. The next day, Ben contacted me, and advised me, that he will be there when my stuff arrives in Chicago, and will let me know. Especially since "the space in loading the stuff on to the trailer, may be more." I am not exactly sure how that works. I am fairly certain that 875 cu ft is 875 cu ft, regardless of if it is loaded on to a moving truck or on to a tractor-trailer.
   After all of this, I did not hear from Ben. Ruth and Ben were contacted multiple times and never received a call or an email from either of them.
   Two weeks after the stuff was picked up I got a call from the dispatch center. A person named Tyler, stated that it will be at least another 5 days till they can get the items loaded. Tyler was advised of the issues with contacting Ben, and Ruth, and stated that he would get in touch with Ben and have him call me. Another week went by I got a voicemail from Tyler stating that it will be another 5 days, at the least till the items are loaded. However, he cannot be certain. Again an attempt to contact Ben was make and failure resulted. As of today, we are now approaching 21 days since the items were picked up. Except of Tyler calling to tell me the constant delay, I have not heard from Ben or Ruth. When customer service was contacted, the initial conversation was that "estimates, are exact, and we are only allowed to increase from that point. We are never to decrease. I still do not have my stuff. I still do not have a possible date for when my stuff will be here.
   
   I still do not have my items.

7. Best of the best.

   I never thought that I would be this happy from moving. I must admit that Alliance makes sure that your move goes wonderful no matter what.
   
   I was so impressed with the sales process and the move out. I was so happy that I watched them move me in and I was even more impressed.
   
   I must say that they win all ways around. They didn’t damage a single item. I am so happy. Smiling is definitely an understatement.

8. No stress.

   Moving is so stressful but this time it was no stress at all. I made sure that I did my research before I chose a mover. This team at Alliance is so professional and so kind. They make sure that all of your stuff is delicately wrapped and protected. I am so happy with the service that they provided for my family and I. I will be calling in the future.

9. Assurance.

   Working with a company like that just assures you in a sense that it’s going to be all about good business. Alliance Moving was the first company we spoke to and the company we ended up working with. Everyone thier really knew the craft. They showed us regulated websites and yearly awards and statistics. They showed us how to protect ourself in the event of the unseen. It was an easy and even fun time using a company like this and we would absolutely recommend them to anyone.

10. The squad.

    The squad that they sent to move my family and I were just amazing. I am so happy and I really want the world to know just how amazing these guys are when it comes to moving furniture and all your belongings. I can’t believe that this move went so good and so easy. They are the truth and they have all the knowledge when it comes to moving.

11. Powerhouse.

    Alliance is a powerhouse is the moving industry. Everywhere we turned we kept seeing the name. It was one of the first signs to us that this was the company to use. Years of experience, sakes people that really know the business and an obvious caring natural to save the customer money really sealed the deal for us. Once we made our reservation we were able to call and update our list as we got close. We put this move right where we needed it to be within our budget. The delivery came in about 10 days and we don’t have one bad word to say about the company. True professionals that are about more then money. Highly recommend them and would consider them again. .

12. Very well done.

    The move went very well with Trans World Van Lines was very good to us. We reserved our dates about 3 weeks before and really saved over a thousand dollars. The movers were highly trained and well run. Nothing damaged at all and my house was clean. They were all about delivering my furniture as soon as possible. Always able to speak to our moving rep and it went easy. Simple and how it should be.

13. Huge difference.

    It makes such a difference when you know the moving company you are using has years of credibility under its belt. That’s what it was like working with alliance moving. We took our time we went room by room and we made a list that was air tight. Over the weeks leading up to the move the quality assurance department called us and we reviewed it again. Doing things this way prevented us from any up charges or changes in price on the actual day of the move. Alliance moving is great with communication and are all very hard workers. They are by far the best movers we’ve ever used.

14. It’s comical at how bad this company is.

    Do not use this company! If you do, don't bother expediting your shipment, all they do is take your money and hopefully deliver at around the original estimated time, which they never do. Once they take hold of your furniture, they relay it to a warehouse facility for however long they want before shipping it to your destination. The entire process took 17 business days when I was originally told it would only take 3-5. Very poor customer service. Overall, terrible company.

15. Five stars.

    Giving you all five stars I don’t think is enough. The fact that you all made my move go so smooth and get me picked up and delivered in a matter of days was just outstandingly amazing. I respect what you all do as a living and definitely as a company. Thank you Alliance.