American Standard Moving & Storage

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1. Amazing.

   Blown away by this company!! I’m late with this review but is needed! Brian Sanchez fit us in right away for an estimate and managed to schedule our move during the Fourth of July weekend.. Which was amazing because we gave no notice. We moved into a 4000 sq foot home, my movers handled all of our solid wood oversized furniture without a hitch! They were there bright an early, 8 on the dot as expected, after giving us a call that they were on the way. Super friendly and professional movers. I was very impressed with how they wrapped each piece with padded blankets, plastic and tape. They put blankets down to protect our carpet as well. They worked quickly and efficiently, I never saw anyone loitering, taking smoke breaks or taking a long time to put furniture together. So glad we took our realtor’s recommendation with this American Standard Moving! We asked If they would be able to move all the items from our attic, that we forgot to show Robbie during the estimate meeting. They made sure to let us know the per hour cost beforehand so there were no surprises with the total cost. The estimate plus the added time were spot on. No unexpected amounts like I read reviews about happening on some other moving companies. Thank you guys so much!! Very happy to be in our new home with the furniture all in place :).

2. American Standard Moving - Don't trust them, Corwin and Debby Holtz.

   If we could give negative stars we would. We were looking to have a few personal items moved from a vacation home outside of Lake Tahoe, CA to our home in upstate NY. We called ASM and were given a reasonable quote. During our pick-up window in May, we received a phone call that the truck was full and they would not be able to pick up our load. We were assured by ASM that they were so very sorry and wanted to keep our business to the point that they would give us a discount on a rescheduled move. We then sold the house with a closing date of 7/26 we re-scheduled the load for a two day pick-up window of 7/19 or 7/20. On 7/18 we received a call and were told that their truck was broke down and that we would not be able to be picked up. We couldn't believe that they only had one truck available in the state of CA. No, they couldn't accommodate us because we were in the "boonies". Hard to understand their adjective of "boonies" when the house is 2 miles south of Interstate 80. Considering this is the second time ASM has cancelled, we now have a rental van and will do the move ourselves. The cancellations have put us in the position of not only incurring substantial additional expense but one of us will have to drive solo from Soda Springs, CA to New York. Anyway, just hoping we get our $701 deposit back.

3. The worst.

   I had a small amount of boxes (12), rocker and floor lamp moved from New Jersey to Cape Coral Florida. I got 4 quote from different moves. American was the most expensive but them told me they were the best. I packed all the boxes myself and they were suppose to pad my rocker and box and pad my floor lamp. When my items were delivered the lamp was never boxed or packed and was destroyed. The rocker was not padded so it was chipped and scratched. I put a claim in and was offered $24.00 for the damages. I disputed the claim based on neglect and still was given $24.00. DO NOT USE THIS COMPANY. Paid top dollar and got nothing from them other than broken items delivered.

   

4. Decent.

   So it's always a relief when your movers show up on time. On the day of the move, American Standard Moving reached out to me to let me know that they were on their way. The movers showed up on time, were courteous, careful with our furniture, and extremely efficient. With such short notice, they managed Hoboken parking, wrapped all the furniture neatly and professionally. Once they got moving, everything was done carefully and efficiently. Absolutely no complaint at all with their movers - I will definitely be using their services for all future moves and will be recommending them to my friends and coworkers! Handled all my belongings with the utmost care and took my stress level down immensely! Deliver took a bit longer than expected but they made up with the level of service. They were diligent and competent with their time, and I would book them again for the next move I will do. Much appreciated guys keep up the superb work! You guys rocked it. So many many thanks!!

5. Hannah.

   From the initial phone call we described everything we could actually expect to have before and after the transfer. I became extremely joyful about that relocating morning. American Standard was great!! As soon as the men arrived, they got the properties loaded up and able to transfer in a very little time frame. The pickup was smooth and simple, they stuck in touch with me and when the delivery morning arrived they organize each of our pieces of furniture in the areas we selected. Absolutely nothing was basically damaged or even shattered. I can mention that the prices were reasonable and also the service was excellent. I am delighted and would often inform people concerning the company. I would reccomend them for your move! Great service!

6. Thanks.

   American Standard Moving and Storage are extremely professional and punctual. Made the move quick, easy and less stressful. The entire staff demostrated great knowledge, work ethic and were very resourceful!! We would without a doubt use their service again in the future!! Thank you.

7. Fff.

   My experience with this company has been really great! They are very reliable and trustworthy. Orlando and David were our movers, and they did an excellent job when they showed up. They were very kind, professional and even patient with me when I got things confused. Customer service was very responsive. These guys helped us move furniture between three different houses, which was a big job. Everything went very well! I highly recommend American Standard Moving to set up your move!

8. Honestly one of my best experiences.

   American Standard Moving and Storage was excellent. The estimate was exactly what we paid, the time estimate was accurate and we were not pressured about extras. The crew they sent to us came on time, worked quickly and carefully and unloaded the same way. They were extremely professional and polite. Could not have asked for a better experience. Would highly recommend this company to you guys. Was a little more expensive than expected considering I got quotes $500 cheaper etc. But I am glad I chose this company.

9. I wish there was an option for zero stars.

   I wish there was an option to add no star as even a star is a huge compliment for this company. Avoid it at all costs. They cheated us on the inventory, lied to us about delivery and charged us extra.MAKE SURE YOU READ THE INVENTORY THEY PUT IN YOUR CONTRACT. We had to dump half our things and the moved ended up costing us lots lots more.
   My story is as follows:
   My sister with her one year old was moving as alone from Syracuse to Tennessee to join her husband. I travelled from Europe to help her. A day before our move, our original company from Memphis cancelled and said that their truck had broken down.Our flights were already booked and were non refundable.We decided to look for a mover who could get to us the next day in Syracuse to pick up our things. We found one and the gentleman was very nice, however he was clear that we would be looking at 5 days to receive our belongings. He did a detailed inventory and was super honest with us about the delivery time. He also warned us that whoever promises to deliver earlier would be lying. The gentleman quoted us $3100 with delivery in 5 working days.
   As our new place in Tennessee was unfurnished and we had children, we decided to contact American standard to ask if they can get our belongings delivered earlier. I got through to a Mr. Austin,explained our situation and that I wanted know if they can deliver earlier to TN. He told me that they can do 500 miles a day and as our destination was around a 1000, it can be done very early. I was ecstatic and thought this would be ideal. Then he said that he would transfer me to someone, who can get details and give me a quote. I spoke to a Mr. Brad, who heard my concerns, appeared helpful and asked us to email him the inventory that my previous quote from the company was based on. I emailed it and he came back with a quote of $3599. I thought that as they are getting the belongings in so early it’s fine to pay the extra amount. He even said that this is final amount and you won’t pay a cent more. He said that I will base the contract on this inventory. lo and behold, the contract was instantly sent and we were told to sign it urgently electronically (whilst on phone with him) so that the movers can be sent out that very instance. As we were in a hurry to get the mover in and believed what he said, we signed the contract.
   Next day, the mover came. The minute he walked in, he started complaining about the boxes. We said the size is listed on the inventory. He read it and went quite. Then he started complaining about every little thing we had. Then came the big shock that our 6 seater sofa was not included in the inventory. we couldn’t believe it and called the company. The customer service was extremely rude and said they understand our situation and despite us sending them a detailed inventory, it’s our fault that we signed the contract.
   The company that was picking up was a subcontractor and charged us an extra $600 and we had to leave half our things behind and dump them.
   We thought this was it.. however, we are still waiting for our things to drive. Our belongings were picked up on Friday and it’s Wednesday now and the delivery has not even been scheduled as yet. I called their customer service and was told they can only offer me $200 compensation and I can get delivery updates from the partner. They refused to acknowledged their fault and kept on blaming us for signing the contract.They did not put me through to anyone I spoke to earlier and said they were not in the office or busy on another line.
   I refused the compensation they offered for $200 as this amount was a slap in my face for all they put us through. So in summary, this company cost me $4200, which was $1100 more than the quotes I had, they had me dump over thousand dollars worth belongings, children toys and things of sentimental value, gave us intense anxiety and despite it being over 4 working days, we still have no delivery date. Please avoid at all costs!

10. Ggg.

    I hired American Standard to handle my move from Salt Lake City, Utah to Houston, Texas. I had a good experience the whole way through minus a slight delay which ended up working out for me anyway. My sales rep was really detailed and explained everything including the negatives if they were to arrive. Movers were on time, packed really well and I got everything with no issues. I will be recommending them to friends and family.

11. Gree.

    We needed to move our household items to two separate locations. I called American Standard Moving after reading reviews. They seemed to be a very professional. Their truck and movers showed up precisely as requested right on time. They loaded my garage storage in 3 hours and our furniture from the storage space in 2 hours. They delivered and unloaded our possessions and re-assembled everything. They were very nice and accommodated all of our wishes. We were unsure of where items were going and moved them from room to room several times. I felt like a pain, but we are not capable of moving heavy items. The guys did it with a smile on their face and never complained. Everything exactly like clockwork.

12. Horrific Experience - Stay Away.

    HORRIFIC experience, do NOT use them!!
    
    After speaking to the sales person and walking through all the furniture we own, move details, etc. we were assured there was 0% chance our move would cost more then $3,500, and we were provided the payment details and schedule. American called again a week before the move date to again review what we were moving. Surprise! the actual movers came out and promptly told us we were woefully misquoted and our move would cost $6,000. American had not even provided the movers with the updated list of what we needed to move, which is what they base the space needed in the truck off of. I immediately called American where the customer service team was horrendous, rude, and zero help. There response was basically "we didn't quote you wrong" and "well you must have lied about what you own" "we did nothing wrong" which doesn't even make an logical sense. The customer service rep even argued with the lead mover onsite on speaker phone. The actual movers (which were subcontracted) were lovely people and super helpful. At this point we were stuck, as the movers were already there and we had to get our stuff across the country, so we had to pay the $6k. So much for promising under 3.5k, what a joke.
    
    I beg you, DO NOT USE THEM. They subcontract the work anyways, so find a small moving company that will just work with you directly the entire time.

13. Brokers not movers.

    I was moving across country and based on these reviews hired this company. American standard did not arrive at my home the day of the move like I thought they would. They sent a company with a F BBB rating, 1 star on yelp and Google. This company is a fraud.

14. Hheisk.

    Will definitely use American Standard Movers again. We had a great experience with our 2-man team of Coleman and Jeffrey. They showed up during the window specified and Coleman called us 30 minutes before their arrival to keep us in the loop. Coleman and Jeffrey were very professional and friendly and made the move super easy for us. They packed up our furniture and wall art very carefully and were just as careful moving everything in and out of the truck. They made me feel comfortable and secure. What really earned them 5 stars are the following: 1. We have a couch that could only be moved out of our old place through the front bay window. Coleman and Jeffrey didn't flinch. They helped us take out the windows and put them back into place, which wasn't easy because of how old they are. 2. Our new place is across a courtyard from the loading dock. Even still, they quickly and carefully unpacked the truck and got everything into our apartment before our apartment complex's leasing office closed for the evening. 3. The movers were efficient as possible - they never took a break and kept moving the entire day. Finally, on top of the great service, the rate was well under my budget. As I said up front, would go with American Standard Moving and Storage again and would request Coleman and Jeffrey to be my movers.

15. The best of the best.

    The moving company we hired was the best and we have no doubts or hesitation to share our experience with all. We needed to move immediately. American Standard Moving & Storage were the company which helped us move and they did an excellent job for us. The move was perfect in every aspect. We checked all the boxes once they were unloaded, nothing seemed to be missing or broken and we were happy on seeing the company truck arrive on time. The company also charged us a good price which was cheaper in comparison to other company’s quotes. I would highly recommend them!