On this page you will find reviews on the company American Standard Moving & Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating American Standard Moving & Storage – 3.1 (calculated based on 370 reviews).
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Professional service!
They helped me and my husband settle in nice and secure our belongings for the large haul we had. They literally moved our whole home.
It started at 9am in the morning, The movers shows up in uniforms and introduced themself. They walked in and did in inspection of the items and I did have to tell them which items were not coming since I was only moving partial items.
They were professional and started disassembling the furniture while the other guys started loading the boxes. Within 4-6 hours they had everything disassembled and packed and all the boxes labeled and loaded. They walked me through all the paper work for the insurance and I signed off and they were on their way.
Their customer service was amazing and communicated pick up and drop off times diligently as well.
When they arrived I paid them and they started to unload the truck. I was hesitant at having to pay before uploading but I did anyways and they started to work. They put each box in each room and unpacked and reassembled all of my furniture which took a whole load of work off my my hands and I appreciated it. Thank you American standard!!. I highly recommend using them!
Excellent services.
Excellent, professional service. We made a last minute booking the day before the move and everyone was more than accommodating. By the following afternoon all our stuff was moved. Bed was wrapped in plastic at no extra charge, staff were all very polite and friendly. And even shuffled furniture around for us at the new place to get it exactly where we wanted it. Wonderful service, we will definitely be using this company for all our moves. And price was definitely reasonable for saving us all the trouble and effort. Thank you Ryan and your great team on site.
Liars.
Jason Frazier lied repeatedly in our phone conversation regarding a planned move from VA to CT. He assured us that 4 movers would assist us with packing (only 2 showed up), and he assured us that the move would go from our place directly to the destination without bundling (not true) with other customers. And that the move would be completed in 2 days. When I pointed out that these things were not present in the contract , he assured me that he could not lie as he was on a recorded line. EVERYTHING HE SAID WAS A LIE— including that. When the 2 guys showed up and told me how the move was really going to happen, I had to cancel that move, rent a truck, hire some guys to help load and pack, drive the truck to CT, and unload it so that my son could start his new job on time. To add insult to injury, ASM would not refund the 1/3rd down payment. At this point it is probably worth the $700 never to have deal with American Standard Movers and Jason Frazier again.
Great job!
American Standard moved me in record time and they did not damage a single thing! They are amazing! Last month I got a good and low deal from them. They sent their moving team on time on the day of the move and the guys moved everything very nicely. The packing was also done with care. All my things were in perfect shape when it was delivered. The guys also helped me unpack too! These guys are the best solution for your moving needs.
Can’t say enough!
I recently used American Standard Moving and Storage to move items from a house to a condo. I can’t say enough good things about them - right from the beginning they were supportive and helpful. My rep called me right away to find out what I needed and gave me a rough estimate on costs. Followed up the conversation in an email so I could get in touch with him at any time. The day before the move I got a call from him confirming what time the guys were showing up the next day. The movers showed up on time even though it was during the ice storm! They were professional and courteous and got the job done quickly! My items were wrapped such as the couches and any wood items were wrapped with blankets for protection. All in all my experience was great and I would use these guys again. Also my estimate and actual costs were in line so no surprises there! Great job - big thank you to the guys for all their heavy lifting!
Very satisfied!
Very professional service.
The move was well planned and organized.
The movers had a great attitude, and were very helpful. Despite having bad weather that day, our house was clean when they left; nothing broken, nothing damaged, no surprises.
It was hard to believe that they were being paid by the hour given how quickly they were moving.
A great service and a great moving company -- totally hassle free! Very, very satisfied with American Standard!
Broken Promises.
Scott, from American Standard, told me they were professional movers who would take down, pack, and then set up all our furniture with a binding estimate of $13,000 for a long distance move. On moving day a shady crew with a rented Budget truck shows up, loads half our stuff then tells us the price is $28,000 and our moving window of 7-10 business days has changed to 3 days (Saturday, Sunday, Monday). Since we couldn’t be there that quickly, their suggested solution was to leave our goods in the garage there, with no one to supervise the unloading or protect the goods. Further pressure and conversation revealed these “movers” that American Standard (Brokers, not a Moving Company like they said) had pawned us off to we’re complete crooks. We were very fortunate to have the flexibility on both ends of our move to stop right there and make completely new moving plans with a respectable moving company. We also learned about the government website: protect your move . Gov. Check it out and educate yourself on fraudulent movers and brokers like American Standard Moving and Storage.
Awful.
I am beyond furious. I had a quote a month ago with the exact contents of my unit. A week before pick up customer service called me to verify the contents and the quote went up $200 for a coffee table. Fine whatever, I’ll pay the difference. On the day of pick up the driver calls me to tell me that the contents of my unit were correct but they didn’t realize how big my headboard was. It has 4 posts, which I mentioned in my initial call with customer service. He then tells me the price is now $1000 more than my initial cost of $2000, which I have already paid most of. This is absolutely ridiculous and horrible customer service. There is no way my 8x10 storage unit with one bedroom and living room furniture should cost me over $3000. Who the hell has an extra $1000 laying around to pay movers after two final quotes. At this point I wish I would have used a different company. All of my belongings were already professionally packed, labeled and wrapped by a precious moving company. I want answers. I called my agent Friday afternoon, multiple times,after I received this information and he did not answer any of my phone calls or emails. I spoke to someone in his office and was hung up on and sent to voicemail when trying to call back. I the. Emailed customer service two days ago and haven’t received an email or call back. Don’t use this company!
Biggest Hassle Ever!
Booked a move for my elderly low income aunt. They are a broker, but were still the best price: $2,400 for a 3k lbs, 426 cubic ft move (1 bedroom apt). An in person estimate was $3,200 for $2,400 lbs (they said they don't go by cubic ft) A family owned moving company in OR even looked them up and said they had good reviews in the industry and it was a good price. The sales guy, Mitchel, said he overestimated everything. I wanted them to come on a Saturday morning so my aunt and I could head to CA via car right afterwards but they needed a 2 day window. I said Friday/Saturday with Sat A.M. preference. 3 days before the move, Scott from QA called my aunt. She added a few things to the inventory (a few boxes, a stool or two) and the estimate shot up to $3k, 3,600 cubic ft! My aunt paid them $300 over the phone for more deposit. When she told me, I called to see why it went up so much. I called 3 times and Scott never called me back. Then, Jennifer in customer service explained it. I wanted to remove a few things from the inventory and she said it was too late. It wouldn't have been if Scott would have called me back yesterday! There was nothing I could do as we had already given them almost $1k for the deposit and needed to move. I asked who the carrier was and googled them and they were nowhere to be found. Had no website, but turns out they were licensed and only had 1 truck. Jennifer told me that on the day of the move the carrier would let me CHOOSE between a price based on cubic square ft OR to take a gamble and pay by weight but they won't know that price until after they go through the weigh station. Thursday before the move, Rachael called and said it would be Saturday. We asked what time and she said the driver would call the day before with the time. On Friday the driver called and said they would be there between 12p-3pm on Sat. We were disappointed as we wanted early morning. On Saturday (move day) the driver called and said he cannot come that day as he had already driven 10 hours and the law says he cannot drive more hours. I know that's the law, but that is not my problem, that is his company's scheduling problem. He said he will come Sunday morning between 7-8. At 8am I called him and he said he was 25 mins away and just needed to jump in the shower and grab something to eat because he was diabetic. Although I feel for his health needs, that is still not my problem. He came at 9:30am in a Budget truck. The crew was pleasant and did a great job in wrapping furniture up and was speedy. We gave them the check for the next installment. They told us the amount of the installment owed at delivery and said they don't base costs on pounds, only cubic feet, and the cubic feet lined up with the $3,000 estimate. We were really bummed as originally we booked because it was $2,400. The day of delivery the carrier's dispatch called my aunt and said the check she gave the driver was made out to American Standard when it should have been made out to the carrier company. They said they would mail her the check back and she could just bring the whole amount owed at delivery. She said, "No way. I am not paying another dime until you give me my check in person and I go cash it (since the check is like cash and is already withdrawn from your account the minute you request the check.)" The dispatch said the driver should have checked and made sure it was made out to the right person. My aunt said this is not our problem. The dispatch ended up meeting up with the driver, gave him the check, then the driver came to the delivery spot, gave my aunt the check, she went and cashed it, brought back the funds and paid in full. I think what we paid in the end might have been the going rate for that kind of move, but it was the biggest hassle I've ever had to deal with. Pretty sure American Standard made $1,000 out of that. Do not go with a broker. Instead have several companies come to your house and estimate in person and compare.
Amazing job.
We had to move from a 2 bed bungalow to a 3-bedroom townhouse. Our movers were on time, careful and did an amazing job. This was by far the best movers I have ever used. I would book them again and again!
Happy with the services!
American Standard Moving and Storage is one of the slightly pricier options in the city but was well worth it. The guys are clean, polite, kind and don’t smell like smoke.
The customer service from the staff at the office is great.They helped ensure my move went smoothly and stress free.
The guys took about 8 hours for a 2 bed, 2 bath (we have quite a lot of stuff) and we also had a couple unexpected delays to the garbage truck but the guys kept working through and always were very reassuring.
I recommend them for the move.
I promised a goof review if went well.
I promised the guys I would leave review if all went well. So this was for my mother in-law. So she's not the easiest to deal with let alone make happy. The move went off just like Jacob said. The only thing I heard from her was thank you. So in turn I really really thank the boys at American Standard. Last thing I needed was any headaches from the in-laws. These guys give great prices and great customer service. Everyone we spoke to was very professional and sensitive to our needs. Thanks again! Karl.
Total Scam.
Wouldn’t even give them one star. That’s are the shadiest most dishonest most despicable people I have ever dealt with. And they made my move an absolute nightmare. I am actually physically ill from all the stress and tension from dealing with them.They charged much more than they quoted and then once they had my things suddenly the were even more charges added before they would deliver. They ignored phone calls, ignored my requests for documentation. I cannot express how much I regret doing business with these people but I promise to not make that mistake again.
Excellent Service!
Excellent Service!!
We used American Standard Moving and Storage for the first time. And they packed and moved all the heavy furniture. Brian and David, awsome. I will hire them again next time. Once again excellent moving service for the second time. American Standard will meet your expectations and take care of your belongingness . I will hire them again next time. EXCELLENT SERVICE.
Profesional Packing!
Big thanks for making my move so easy and painless.
Very responsive and efficient service that American Standard provided.
Accurate on time and very nice to you.
I didn't have much stuff but what I had was mostly fragile glass and statues and vintage dishes that I was so worried about. I have broken a couple of those when I first moved to US. So I was very nervous. Luckily, none of them broke this time, and its all because of the care and attention of these guys! Thank you for the great service. I would highly recommend American Standard Moving and Storage!