On this page you will find reviews on the company BayFlower Moving Group from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating BayFlower Moving Group – 4.4 (calculated based on 153 reviews).
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Worst nightmare can't compare to Bayflower.
Let's start with the bringing of hidden fees-Extra long haul. I moved from a luxury apartment building and there were 4 possible routes to get freight to the truck. I showed the movers the shortest route, and the took the longest and charged me extra for it. Hidden fee two: packing supplies they used on things that were already wrapped.. Their ''customer service'' well tell you're you're problem too bad. Also their driver can't make it down my street, even though another driver did later the same day. This episode alone cost me and extra thousand dollars. You can expect to feel violated, to be lied to, grossly overcharged, oh yes and lots of broken stuff. I would select ANYONE else! Please do not use Bayflower or you may likely have a similar experience.
Louisana was our destination.
We had a good move with these guys, the fact that we weren't traveling lightly and there were many miles to go..
It turened out great all in the end! From Maryland to Louisana we had a 4 bedrooom home and we collect well lets put it this way: EVERYTHING!
The guys were on time and showed up ready to work, they disassembled our things and took great care of us. Not one bad thing to say!
Terrible Service.
I have used this company and they proved to have no customer service sense. Teir movers can range from good to ugly. they w ill tell you to sign and pay before unloading your furniture, and then it is down hill from there. The lead mover was abusive to us, and was unprofessional in every regard. We have furniture broken and floor of the house damaged; emailing the customer service, which is only by name, was futile. Avoid using this company.
No problem move.
Every time I move I normally contact one of the major moving companies and get charged an arm and a leg. But, this time I chose Bay Flower Moving Group and boy am I happy! My quote wasn't as a high as it normally is and their team was so responsive and attentive to my needs I was pleasantly surprised. Bay Flower wasn't like the other moving companies where if I called they got back to me in a couple of days, they got back to me in a couple of hours and that was very important to me. I would just like to personally thank Bay Flower for making my move to California nice and smooth!! Thanks Again
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Real good.
These young guys did a job a very qualitatively and neatly that made me feel relaxed during the entire moving. The guys really took care of every single item and piece of furniture and especially my mother's collection of vases :) All in all, I am very happy with the job they did and I would absolutely recommend them to everyone. Thank you guys, you took care of everything real well.
LIars! Not careful or caring of your things.
I had so many things broken but of course there is nothing you can do about them.
THe men doing the work were hard to understand since they were all Russian. Only one thick accent could speak English.
THey said they would send the pieces to fix my broken cabinet but never did.
DO NOT DO IT.. GO WITH the reputable name. It is not worth the extra money you may save.
Hard working staff for me!
I just completed my move with bayflower and had to come here and give them a wonderful review. I was moving my things from FL to VA. Everything from start to finish was awesome, easy and no headaches. Getting an estimate with a flat price was a huge plus for me. My sales rep Joe made sure I knew my exact cost for the whole move and did not have to fork over extra cash. Staff is very hard working and they care about the customer. Office staff, movers, everyone is great. I even talked to a manager once by chance and he was really nice and helped me out, didn't make me feel like I was taking up too much of his time. I loved the way they treated me, like I was the most important customer they ever had. I give them 2 thumbs up and will tell all my friends to move with them.
Liars and formally lion van lines.
First off let me say READ YOUR CONTRACT! One of the pages has a secret back page that they don't tell you about with a LOT of fine print that says they can lie to you about anything to get your business and that you can never become part of a class law suit, and if you personally sue you have to pay THEIR court fees as well.
It also says anything they damage in your home while movig they aren't liable for. It also says that they are a broker, and allowed to hire out another company to handle your things and that unless you pay extra you may or may not get your things delivered on their truck. They make sure that truck is there for pick up, it's just part of the illusion to rope you in. They are liars and scammers.
I was initially contacted by Bayflower with an estimate and told that our move was so small and under the minimum that I could probably add another 25 or so medium boxes and still be worry free that the estimate will change. I added on maybe 15 boxes and my estimate ended up going up 1200. Since I did add things, I didn't complain. They did however tack on an extra couple hundred for "wrapping" the furniture that the delivering contractors even admitted to me was excessive and pointless and a way to get more $$ out of us. They also left empty tape rolls, empty bags and trash all over my house after pick up. We were told a maximum of a 10 day delivery window, but that our stuff would probably be there in 7 days. Then I was told this meant business days. So I waited patiently for the 7 day mark before I decided to check on our things and no one could give me an answer about anything. I kept calling and eventually they stopped answering. The "manager" is the only one who can give any information on delivery times and he is NEVER there! why even have any other dispatch employees if this guy is the only one who has any access to files?! Finally once they were outside of their promised delivery window of 10 business days and my legal rep called them they decided to answer me. I was told I would get a $30 discount per day for every late day, even though it cost more than that just to feed my family one meal (since I couldn't cook bc they had all my stuff) not to mention hotel fees to house us. the movers showed up on. Sunday morning with NO notice (I was promised 24 hour notice) and while I was grateful for the weekend delivery, I was told by the foreman that he didn't know of any discount and was demanding cash. HOW am I supposed to get cash on a Sunday when the banks are closed? I offered a personal check and a credit card authorization but we ended up figuring out a money order plan, although we were still refused our discount and no one from the office would answer for us. The men doing the delivery did not work for Bayflower and the foreman even suggested I write the money order our to a different company entirely. The truck was a totally different company's truck and this proved they are in fact A BROKER, no matter why they say! They unloaded our things and most everything got to is except my husbands guitar rack which cost $75 and they are only offering $12 to replace it, even though it was a brand new rack in flawless condition. They also damaged the walls of our apartment AND the inside foyer of our historic apartment building. When I contacted them to ask how they planned to compensate my landlord since these weren't damages to our direct property I was told they aren't liable and submit a claim, they might decide to cover it in 4-9 months. They had no contract with my landlord.. this wasn't our property that was specified in the contract as our own responsibility an since I can't legally sign away someone else's liability rights, I can't imagine how this is legal.
This company also said they were award winning, and I believed them since their reviews are so high! I am convinced they write their own reviews as I've tried to contact these people who posted them and heard nothing back from any of them. I also did a lot of digging and found out they have changed their name several times!! THIS IS HOW THEIR RATINGS ARE SO HIGH!
do yourself a favor, before booking these guys look up their reviews under old names. Contact Atlas and other well known competitors and ask them about this company. They will not give you a positive report. I wish I hadn't just trusted the positive reviews and done more research. save yourself the stress and money!!
Pleased to tell our friends about you guyes.
The movers that came to help on our move were absolutely great. We got done in record timing and the men were funny and very helpful giving tips and helping us arrange furniture around. Not a peep came from them in a negative way at all for the work they did. They were genuinely happy to help us. You have some good men in your company and we will be pleased to let friends now of your great service.
Great Customer Service And All of The Above!
Nobody likes moving, let's be honest. But out of the sea of movers you can choose from, Bayflower is the ONLY one that gives you all of the information up front. Not only do they talk about their own polices and pricing, but my sales rep gave me SO much information about how moves work and the realities of moving in DC. What I never could have known when getting ready to leave the city is that long distance moving companies use an 18 wheeler tractor trailer to do moving. This makes sense because they want to move as many people at a time to keep costs down and obviously to make it logistically possible. Now I never realized that in DC you cannot use a tractor trailer, whether it's legal or not is not the issues but just physically it's impossible for a trailer to move around on those streets. Out of the 5 companies I talked to, Bayflower was THE ONLY ONE to tell me any of this. Not only that, but since they knew that the trailer was not going to make it to my house, they arranged for a smaller truck (i think 22 or 24 feet?) to come to the house to do the pickup. First of all, I appreciated that Bayflower was careful enough to include the charges for the extra truck and labor into my move cost so I knew what it would cost me. Second of all, instead of bringing the trailer and wasting time when most companies know that the trailer will not make it anywhere in the city, Bayflower just brought the smaller truck to start with to avoid that whole headache. It made my life so much simpler to not have to worry about that, and now looking back I realize that it would have made me crazy to find this out on move day when I was already super stressed! I had to give that main example of Bayflower's thorough approach to moving. Beyond the above, the estimate was meticulous and not one extra dime was charged. I loved everything from my first phone call to the moment the movers left my new home. Everyone involved with my move was personable, helpful and clearly they have great communication between departments because my sales rep made sure that the operations department was aware of my special requests and time limitations (yes I was THAT CUSTOMER, sorry guys!). Seriously Bayflower really worked hard for the customer, and puts their needs first (well, as long as they can accommodate it within their guidelines). You will feel like their most important client no matter what your move is like.
Will Be Using Again!
Great move! This move was so pain free, these movers did exactly what they said when they said they would and took care of my belongings. I really appreciate honest up from approach and the customer service is great!
Moving over a few hundred miles there's bound to be quite some difficulties but with them, there wasn't any!! I will be going to them again!!
Great move to Maine.
I had a really good move with this moving group not just the process but also with the guy that I spoke to on the phone. Educated me with the whole moving company thing and I learned a lot. I definitely felt more at ease once I learned about them and we couldn't have asked for an easier process! They were on time and they never let me down, I will for sure be calling them again! My wife and I couldn't have moved without you guys.
Shipmant speed was right on the money!
We used this company for shipping and I must admit I'm very very satisfied with their work and shipment speed . They did everything in a promised time . I was so happy when I got my entire house set up only a couple of weeks after moving!! I couldn't have asked for a better way to move and will never move ,myself or my family again. I swear by this moving group now!I would recommend this company for everyone who wants their staff to be shipped safe.
They were a stand up company.
They were a stand up company in my opinion all around.. I was troubled by how well they were wrapping and boxing everything. I would've never been able to do such a great job because I unpacked everything and it was in the same condition! Perfectly placed in each and every box!
The men were very nice to my kids as well and thry were extremelypatient with us.
If I move again I will be calling them for sure. Hopefully you guys will get some bbusiness from this nice review because you guys deserve it:-).
Lied about what was said.
I accurred an extra $1400 then what was qouted. Then when it came to talking to a customers service rep, they stated I should be lucky I am not spending more money. They would not budge or refund any of our money. The movers also broke my table. Which that is another headache I have to deal with. I would also be wary about some of there great posts. .