Cross Country Moving Group

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1. Moving from Florida to North Carolina

   This company displayed both professionalism and hospitality, I was thoroughly impressed! Normally people can be rude in the customer service industry, but they completely exceeded my expectations. Traveling can be so stressful and the employees at Cross Country Moving Group soothed my worries every step the way. I highly recommend using their services for your moving needs, you will not be disappointed!

2. Move from Louisiana to Texas.

   Moving can be super stressful, if not one of the most stressful events in a person’s life. However, Cross Country Moving Group knocked it out of the park! They made this move for me and my boyfriend so easy, stress free and super successful. This company really showed themselves from the get-go! The movers arrived on time and ready to work. Not to mention, they were polite, and professional and handled all of our belongings gently. From getting and estimate quote to loading and unloading, everything was done upfront with no surprises (aka hidden or extra fees). Furthermore, they even went above and beyond our expectations by helping us set up our TV upon arrival at our new location. Thank you so much, Cross Country Moving Group, for helping us from start to finish! I would highly recommend them to anyone looking to save a lot of time effort.

3. DO NOT USE THIS COMPANY!!!!!!!!

   DO NOT USE THIS COMPANY!!!!!!! Please believe the other negative reviews as they are spot on. I wish I could post my entire complaint as I detailed everything from the beginning, but Google said I've exceeded the maximum amount of characters, so I'll try to make it as concise as possible.
   
   1) Movers said they would be there on 11/30 (I asked for 11/29 as our renters for our house were scheduled to move in on 12/1)
   
   2) They didn't show up until 12/1. I was told they were still in Wisconsin when I was able to reach someone at noon on 11/30.
   
   3) Took 12 hours to load and still weren't done. Had to come back on 12/2 to finish around 11am Renters were not happy. Quote for move went from the original amount of $4076 to about $6400 later that evening, and then a final quote of $9778 by later that night. I don't know how in 3 hours we accumulated $3700 worth of more boxes/furniture in our house.
   
   4) Was told delivery would be about 2-5 days although they have 2-14 days.
   
   5) I called after our closing in FL on 12/4 and was told it would be delivered between Friday and Monday the following week. I called that following Monday and was told the same thing. It will now be between Friday and Monday. They did this 4 weeks in a row. Received a call from the driver on 1/8/21 saying he would be there on 1/9, 39 days after they arrived at our house in Indianapolis. Nothing but lies and excuses when you are able to get in touch with them. They have caller ID and won't answer if they know it's you. I called from a different number and they answered. I also called the main number in FL and they were able to get in touch with the dispatcher in NJ. Once they have your money, they don't care anymore.
   
   This is my opinion of the company, but everything I've written is based on fact, so if you choose to use them, best of luck to you. Read all the negative reviews first and you'll see a pattern. I'm in the process of posting everywhere I can including the BBB in hoping to get some sort of compensation. As of today, 1/8/21, they offered me $100. Yes, you are reading it correctly. They showed up on 1/9/21 and after everything was unloaded, they destroyed one of our suitcases, had 2 of the legs missing on our couch, all wheels on my daughter's night stand gone, crack in the frame of a large mirror, and all the nuts and bolts to my daughter's bed missing. And that's what we've discovered so far.
   
   6) They are truly a bait and switch. They will quote a low price to sucker you in and once they arrive and it’s too late to get another mover last minute, they jack up the price. Once they have your belongings out of they house, they quote a final price which will be more than double the original. What do you do now? They basically have you held hostage and can charge what they want.
   
   7) They lie about EVERYTHING from beginning to end, starting with the price and ending with the delivery date.

4. Liars and Cheats

   Don't believe anything they tell you in the quoting process. Not on-time, charge twice as much as quote, and wanted to be paid under the table.

5. Simple and efficient

   Use this company to move cross country to take a job and it was simple and very efficient. The workers were professional, all my items arrived on time and without damage, and it was very easy to communicate with the company. They accounted for everything and packed up my goods better than I would have. They made the experience of doing a big move much less stressful which I appreciate. I’d recommend them to my friends and family.

6. God Awful

   I couldn't pay a surprise fee for a long hallway in our apartment building so they left our stuff on the curb. I was called names and insulted. Worst customer service experience I've ever had in my life. I wish I could say any of this was an exaggeration but it isn't.

7. Fantastic Moving Experience

   I had an out of state move, and this company made the moving process so easy. They were prompt, careful, and efficient. Moving usually sucks, but they made moving during a pandemic as smooth as possible. I highly recommend them if you need a moving service. My big furniture arrived undamaged, and fragile items like lamps were handled with care. I appreciate how helpful the staff was!

8. Excellent movers

   A job well done indeed. very professional. The movers handled my furniture and very expensive items with care. I was expecting average help, but they went above and beyond to make sure moving was no hassle! highly recommend.

9. Great moving experience

   I hired Cross Country Moving Group because compared to other local moving companies, they had very reasonable prices and availability to help my family move on short notice. They were very friendly throughout the entire moving experience and I’m pleased (and pleasantly surprised) to say that no items were missing or damaged when we arrived 16 hours away to our new home. I recommend Cross Country Moving Group to anyone who needs assistance moving to another state!

10. Will tell all my friends about them!

    These guys did an outstanding job!!
    
    I’ve always hated moving day. But these guys went above and beyond to make this a pleasant experience for me and my family.
    
    They had good timing and displayed outstanding customer service. They handled all my things with TLC! The best part about it all, they even stuck around to help me unpack!
    
    5 Stars isn’t enough for this review, I would give them 10 if I could! I want to recommend them to anybody who's willing to listen! Thank you Cross Country Moving Group!

11. Do not use this moving company.

    These people are liars. I asked specifically if they are an actual moving company or a broker. They said they are an actual moving company with their own trucks. It's a LIE. They do not own one single truck! They claimed that my stuff would remain on the truck and proceed directly to the drop off location. Another LIE. Instead the truck went directly to a warehouse. They said that I could negotiate with the pickup driver as to the delivery date. LIE. He had no idea when it would be delivered. They said my stuff would be delivered between 2 and 14 days, most likely in the 4-6 day period. LIE. The real window is up to and beyond 21 "business" days. They are a despicable, dishonest and utterly disreputable organization.

12. Everything got home in one piece

    My stuff got to my new house safe and sound. I have a lot of breakables. These movers handled my belongings with care and respect. They also gave me great customer service and came to my place on time.

13. CCMG for the win!

    My wife and I hired a separate moving company to assist us with our move to Alaska. After dealing with rude customer service and about $1300 in price fluctuations, we had enough. We cancelled our commitment with the other company and called Cross Country.
    
    I can absolutely say that this has been the easiest move of our lives. Customer Service walked us through the entire process and never left me or my wife in the wind, and the movers expressed a genuine desire to help us pack. And at $3250, that's the best deal we could find for a move to Alaska. I highly recommend this company; thanks again for everything CCMG!

14. Movers LIED to ME

    Salesman and customer service representatives initially were helpful, but I was told that the moving truck would come straight to my new home, since the move was only 600 miles: NO offload, NO storage, and receipt of my possessions in 2 days, after pick up.
    
    LIES
    Received a call from a second party mover in Las Vegas, who was ready to offload my possessions into a warehouse, no guarantee when I would receive them BUT if I paid $600. in expedited shipping, they would come in 2 days.
    
    I am sorely disappointed in the way my case was handled: buyer beware! IF you are promised ANYTHING, get it in WRITING before you pay a dime.

15. A stress-free move like no other

    Without a doubt this has been the most thrilling moving experience I have had so far. I used to stress about packing all my belongings before the big move, and without fail something would always become damaged or go missing for several weeks. However, Cross Country has put all my fears to rest. They have been a life saver and I plan to go them for all my future moving needs. They did most of the packing for me, and they made sure everything arrived safely to my new place, giving me one less thing to worry about. I highly recommend their services to anyone that wants a stress free moving experience.