Cross Country Moving Group

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1. We will definitely be using them again!

   We heard about Cross Country Moving Group from a coworker and were thrilled with our experience. The quote we received was half of the price of all of the other companies we contacted. We had excellent customer service from our initial phone call to the end of our move. Our movers were polite, personable, efficient and punctual. Our belongings were treated with great care throughout the move. We will definitely be using them again!

2. I have no hesitation recommending Cross Country Moving Group

   We've now used Cross Country Moving Group team four times, and it's a consistently positive experience every time. Everything is buttoned up perfectly, from the correspondence to the paperwork to the move itself. Under their leadership, these movers obviously take pride in their work. They don't skip steps or take shortcuts, they use the appropriate tools and supplies, and they maneuver with care and confidence. They're quiet and efficient because they have a plan. There's no figuring it out as they go, it's all coordinated sensibly. I trust them and anyone he brings into my home. I have no hesitation recommending Cross Country Moving Group to my friends and colleagues.

3. Would hire these guys again for sure.

   I did my research on the Web and came up with three potential moving companies to move a three bedroom household from an upper duplex to a three level townhouse. Prices and reviews were comparable but Cross Country Moving Group was slightly better and very approachable when they called and discussed the quote. On the day of the move, the crew arrived early and was able to move all our belongings without a single issue, including our gigantic PAX wardrobe, which they were able to partially disassemble and reassemble at the new home. I have moved a lot and have generally had good experiences after doing my research and avoiding surprises but Cross Country Moving Group ranks among the best experiences I've had. Would hire these guys again for sure.

4. Movement from Michigan to California

   We were suppose to move from Michigan to California and were searching for good and professional movers. On the first place, Cross country movers are not even a moving company, they are just a broker company with their business operated just with phone and nothing else. At first, this sales guy called Robert used to call me repeatedly to book both Car and Household movement through them and he promised they will deliver things by 10 days. My bad days triggered immediately after booking through them. They handed over the contract to a moving company called Arena Van lines. We had discussed $1,950 for 300 cuft and once they arrived at my source location, they charged $2,800 for 400 cuft saying items were oversized than estimation. They picked up the items on Feb 13th 2021 and from then the bad days started counting. We started counting 10 days, 20 days , 30 days and so on and there were no information whether the house hold items is in transit or not and the customer care representatives at Cross Country Moving group were so rude at us and used to say do not call them for updates and used to hung up the phone immediately after few conversations. There were no real help and used to ask to contact the moving company directly and not to contact them back. At heated conversation situations, they said they will cancel the movement and dump all the items. Why should I have done business with them if this was the service they provided. Literally after 45 days my house hold items got shipped to California from Michigan and these guys did not even say 'SORRY' for the delay at least once. They did not even consider my request to prioritize the shipment as it was too difficult for me to manager 2 small kids with empty house. I was told by the transportation company that these guys charged $812 commission for my movement. All they have is an office with few phone lines to cheat the customers. Never will again do any business with them nor will refer anyone to them. Avoid such cheating company.

5. I would use Cross Country Moving Group again in a heartbeat

   The team at Cross Country Moving Group was excellent from start to finish. The team of two movers who came were extremely polite, strong, as graceful as ballerinas, and very efficient. They even did a few extra helpful things for me without blinking an eye. I would use Cross Country Moving Group again in a heartbeat, as they really took care of me, as well as my household items.

6. I would recommend them to anyone.

   Cross Country Moving Group were wonderful. They finished our move quickly and took care of our belongings. They also took the time to view our home beforehand to give us a proper estimate and looked at our new house. I would recommend them to anyone.

7. I highly recommend!

   It was a pleasure working with the team at Cross Country Moving Group. Everything went as planned, from the minute I picked up the phone and spoke to the customer service team to the last minute when our movers left my new home. All pro's and great people. I highly recommend!

8. Worst moving experience possible

   Movers charged 3x more than Cross Country Moving Group LLC quoted us, the delivery took 52 days, and throughout that time they were unable to locate our stuff. For your own health do not us this company

9. Worst possible experience

   Phone calls in advance were great. Then it became the worst moving experience I’ve ever had. On pickup (in DC), the “head” mover was aggressive, intimidating and I considered calling the police to get them out of my apartment. But they had already wrapped some things and threatened me with a charge for stopping.They dragged my light colored couch along the sidewalk and over doorstops uncovered. Then, they had a measuring scheme that made the cost 10x what was estimated on the phone +they packed furniture in the truck both to maximize that and ensure damage to furniture. The movers said the company I called had nothing to do with the pricing and demanded a check for their pricing or they would take my furniture and possessions away and destroy them. Then, the storage and re-delivery process was not as described and I got a random call saying they wouldn’t store anymore and I had to find a storage space immediately at the end location. After arranging delivery at the new location and verifying the delivery location was accessible and no extra cost would apply (weeks in advance of expected delivery, which was supposedly 2-4 days when I got the frantic first call but ended up being weeks of sore age fees for no reason and no way to plan) I received a call THE MORNING OF delivery and was told the location was not accessible and asked to book instead a nearby storage facility. At great coast and stress, I actually did. THEN I got a call when the drivers arrived and was told that they had to change trucks 2 blocks away from the new location ans I had to pay for that bc they had another load in the truck that would need to be left behind. THEN I was told there would be extra charges bc the unit I acquired with 1 hour notice was a 10ft beyond some random distance. FINALLY, I didn’t lot recover all of my belongings (and questioned it at the time bc I recognized some of my boxes in the truck and was told they were part of the other delivery and I wasn’t allowed to look at the boxes to verify. Finally, after I told the delivery driver to just leave because it was so aggressive (again), I found a box full of another person’s belongings in my unit (used sex toys that I accidentally touched when opening a box I was told was mine. I reported the most-delivered box and all other issues and nothing at ALL was done and I was threatened with a lawsuit if I made any further inquiries. It was SO outrageous and disruptive that I was going to make reports in both states but, given the aggressiveness, cost and time already spent l, I decided to drop it in case my address and other info would make me unsafe.

10. Scam Artists

    Their initial estimate was incredibly cheap. We were skeptical but they explained that they charge per pound instead of cubic foot and that was why they come in low. This was a couple months before the move.
    
    A couple of DAYS before they move they called and doubled the estimate, basing it on cubic feet (despite what we had been told). They had already collected a hefty deposit and were unwilling to refund it so we had to continue forward.
    
    Day of move they sent a truck that wasn't large enough for the move (even based on their estimates) and didn't have the packing materials we paid for, or enough labor to complete the task. We sent them away and contacted the company. They were unresponsive for a few days until we attempted to cancel the contract, at which point they tried to find us a new mover. It took them 12 days, to the point where our house closing was going to happen before the move, which isn't possible, so we had to go with someone else.
    
    After choosing someone else because they were unable to service the move they refused to refund us our full deposit claiming it was our choice to end the contract, not theirs.
    
    AVOID AT ALL COSTS. They are a complete scam/

11. Move in pa

    They are extremely expensive
    
    Broke multiple fragile items. Told me to take pictures and submit to them a month later we get the runaround said they don't handle that. Several other people have same answer
    
    Now we got a lawyer since they won't help us

    

12. Easy to work with!

    I can't tell you how happy I am that I was able to move a rather large distance with no major hitches! After contacting the company and deciding to go forward with working together, it was a relief to have professionals help me make the best decisions. The move went as good as I could have hoped!

13. Great Move with Bobby!

    We were referred to Cross Country Moving Group from our lawyer who used them and had a great experience with Bobby. Everything our rep described to us is exactly how our move went. He was the most thorough rep by far of all the companies we spoke to and we got a lot of quotes. The inventory was spot on correct in items and sizes. The movers that showed up were highly professional, wearing masks and gloves and sanitized all surfaces before loading on the truck. They even gave us some great advice. Cross Country Moving Group is open 24 hours a day and through-out the move we were able to reach Bobby at any hour. Delivery went very smoothly and was on time. And all the people we spoke to at Cross Country were very courteous and professional. I highly recommend Cross Country Moving Group for anyone doing a very large and complex move. Thanks again guys!

14. Good 2 BR move!

    Thank god for your company! I was looking for 2 bedrooms to be moved across town and I have no truck, car, or anything. I was able to call here and get everything sorted out in less than a week. I mean that is impeccable timing. They were courteous and as far as I’m concerned did a wonderful job. Nothing was damaged at all. No scuff marks and nothing missing. I value that and punctuality over everything, and they delivered 100%.
    
    Read more at: https://www.mymovingreviews.com/write-a-review/step-1

15. Large Moving Task

    Cross Country Movers is full of extremely professional and helpful movers. It is natural to be nervous about large moves, but this service makes sure the job is done quick and efficient making moving much more manageable. The prices are very fair for a moving company and I encourage anyone making a large move to use this service, especially if you are moving from any long-distances!