On this page you will find reviews on the company Cross Country Moving Group from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Cross Country Moving Group – 4.1 (calculated based on 680 reviews).
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Highly recommended!
Quick moving, hardworking, well priced, confident professionals who moved my piano without incident or issue. They were easy to book, arrived on time and meticulous in their handling of the piano and our floors. Highly recommended!
This moving company was great.
This moving company was great. After trying many moving companies for many years, this one was honestly the best. From picking up the phone and getting a quote to moving all my items to my new home. They were very careful with everything and extremely nice. Definitely will be calling them again.
Cross Country Moving Group team was so helpful!
Cross Country Moving Group team was so helpful! They handled my belongings with great care but still managed to be fast. They had all the necessary materials to wrap my furniture properly. I do not think I ever had a move in which nothing was lost or damaged before this one. Highly recommend them!
Thanks Cross Country Moving Group :)
Me and my family moved 2 cars and a 4 bedroom home across the country and I could not be more satisfied with the service and delivery! The rep helped me all along the way. The pricing was cost effective and the service was superb... Thanks Cross Country Moving Group :)
Very nice and very educated.
I received a postcard from Cross Country Moving Group and they gave me the better price. I worked with their rep, and she was very nice. She was also very honest and she made the transition to the movers very good. My actual moving experience was great as well. The people that came were very nice and very educated.
Cross Country Moving Group did my move from last week.
Cross Country Moving Group did my move from last week. I had requested quotes from quite a few movers. Cross Country Moving Group got me a quote based on weight that helped me plan my items better. It also gave me greater control, even though it was a non-binding quote.
They are only moving company i like to move.
I moved from one end of the state to the other using Cross Country Moving Group and it went quite well. It was important for me not to go over the estimate that had been given and I know the movers couldn't tell me anything until they weighed the truck, but in their professional opinion of how much they've seen, they kept me informed if I was on target. And I came under the quote.
These guys are pros!
These guys are pros! They were on time, expeditious and polite. They made my move easy and got the job done within the 7 hour minimum.
These guys were amazing.
These guys were amazing. Did the job quickly and efficiently. I would definitely recommend this company to anyone he needs their services. They arrived on time and were well prepared for my move. They dismantled all my furniture and carefully packed it in the storage POD. When they moved me on, no damage!
Do not use. They will quote you and double your costs
This was the most traumatic horrible experience I’ve had in a VERY long time. First, I talked to a sales rep told him exactly what I had the size of my bins to my bed and bed frame. I explained in great detail. I have text messages asking what the price included and if there were any hidden fees or if this would be the exact price. HetextedMe saying no hidden feesThiswasit. I actually had gotten about 14 other estimates and I chose this one because it was not the cheapest and not the most expensive (quality assurance so I thought.) I had everything set nicely with whatever was going to the truck in my living room (besides my bed and bed frame) keep in mind i have a small 750 square foot apartment. I had to work so I had a friend who knew what needed to be done stay at my place to let the movers in and out because I thought that’s all that was needed. I originally got a text saying the mover would be there Wednesday 9am-11am and the text sounded like it was just him. I quickly replied and asked for assurance that he would have an extra person. No response. I called customer support and explained what was said and she said well it looks like he thought he could carry it all. Which there is no way unless he intended to drag my items that he would be able to do so. The night before the move I get another call saying the time they will arrive is 10-2. Which was fine.Theyarrivedat 1:30/1:45. They called and said I needed to sign papers so I drove back home as I only work 6 minutes away from my apartment. I felt extremely rushed and wasn’t able to read anything I was signing and wasn’t really explained what was what. then he began to explain that since I have an elevator I will be charged and since it’s a longer walk I will be charged and all of these random fees like to wrap my tv so it doesn’t break. But in my text messages the sales rep told me this was all included... and then he went on saying my price would be DOUBLE because it’s more stuff than on my itinerary. I pulled it up and I’m like uh no this is everything listed. And then he continue to says that’s how the sales reps getcha they low ball the space needed so you feel like you’re getting a deal I say I didn’t budget 4K for a move especially with so little items. I asked if there is someone I can call to speak about this as I can’t afford it. He didn’t give me a number and told me to contact whoever I made a reservationwith. He continued to say he could just charge me for his drive and leave because I won’tfind a betterprice. Frantically I called my sales rep he texted and said he was busy but to call a number and hit 3. I’m in tears because the driver was rude I’m freaking out because of the entire situation and so forth.The other mover comes up to me and said “just so you know I don’t work for this company he just hired me today” reassuring me he was not affiliated with him. I told them do what you can, I can fit the bins in my crv if I put the seats down. Take things I can’t fit in my carlikethe bed my couch my tv and tv stand,he said okay “I can do that”. I had to step away from the situation so The rep called my friends number to get ahold of The mover as he was not answering his phone. He continued to assure the rep that we talked and everything was figured out. I get to work and I get a textfrommyfriendthatthey left my tv stand my bed and my bed frame and they were leaving. My friend tried to say something but the mover said that it was done. I called the rep freaking out because my anxiety was so bad. He puts me on a 3way call with the mover. I start frantically saying how do you expect me to fit a mattress andstuff into my car. The mover said he doesn’t handle any of that and to take it up with the rep and the rep actually got upset with the mover and told him if he told me he would take my bed to take the bed. Which the mover refused. At this point I just wanted it to be over with so I asked him to go drop my stuff off. I was told I would be charged for time and labor and I didn’t care. I would rather throw all my items away before having to go through more of this. The mover refused and the sales rep said she’s able to call the police if you don’t return her things. He just mumbled something and that’s was it. I’m bawling at this point and I asked how much exactly would it be to take the little amount of shit that was left in my apartment. Hesays2k and the rep calmly said no including fuel surcharge it would be 980 if you claim thats how much space she needs. At this point my boss comes with me, we get to my placeand see the semi leaving the complex.Hesaidheneededtostopforlunch and needed to find a new mover to help. It was 4:45.. I said we would haul it and He said no he would be back in 45 minutes. Myself and 2 others hauled everything outsideFor him to just lift into the truck when he arrived. This was when my property manager comes up to me and asked why things where being moved out threw my PATIO ON THE SECOND FLOOR earlier in the day.
The staff was friendly
Cross Country Moving arrived a little early and moved all of my stuff in an expedited manner. The staff was friendly and didn't slack off at any point.
Smooth operation with courteous staff.
Smooth operation with courteous staff. Some minor issues (broken lampshade, marred wall, scheduling delay) that were all remedied or compensated for quickly and appropriately. I would recommend them to anyone.
Very good experience with Cross Country Moving
Very good experience with Cross Country Moving. I had little to move and they took a bit too long packing up but it was not an issue, very friendly guys, nothing was broken. Would recommend to other people!
It was good!
It was good! I don’t like people telling me when I have to give them a tip and how much. I can pretty much google how much I should tip you and really your tip with me is based on your service.
What a bunch of crooked scammers.
I'll start by saying I gave them one star because you can give negative stars, but these people are far from any type of star. I provided Neal Snoep with a written list of the the items I needed to have moved to which Neil provided me a price of $4,100 (round numbers for the sake of the review). They greedily accepted the deposit within minutes. From this point, I didn't hear from Neil until after the debacle, although he said to call him anytime with questions or concerns. I left several messages for Neil prior to the move and they went unanswered. I was called by another unscrupulous person, James, the day before the move and quoted an additional another $1,500 approximately. When the movers showed up, they increased the price to over 8K. They showed up with a near full truck containing two other jobs (per the driver) and couldn't have fit my items on the truck. They moved nothing and kept my money. When I called and asked for a refund, their employee, Annie said the only way to get a refund was to fill out a cancelation form. I specifically asked if I would get my money back if I did this and they replied "YES" in a taped conversation. After the cancellation paper was signed, I was told there would be no refund because it was canceled within 72 hours of the move. Hearing this, I made several other calls and was finally contacted by Todd Lewis. He apologized for the mess, but told me there was no way they could move my things that day as I needed to be out of the house by morning. The COO of the company Todd Lewis gave me his written word to reimburse me for my costs to move my own items since their movers left without taking anything. After hearing Cross Country would not be able to move our items, I procured another truck and manpower and storage to get my items moved. The storage is needed because Cross Country was to store my items for two months. After having moved more than half of the items myself, Todd called back and said his mover could come back that night. i told him to send them back and they could take the rest of the items, again, less than half of the items from the original list. His movers showed showed up at 8:44 p.m. and began to reassess the remaining items. They then presented me with a total price of $5,100 to move the remaining items. This price was in excess of the original quote for less than half the cubic footage of items. His movers came in and measured nothing, while I had measured everything. they made ridiculous claims about how it would fit in the truck and insisted on getting ore money for the job. Not willing to pay more money, than what was contracted for, I told them to take only the quantity of items for which I had already paid and they said it was all or nothing and for the stated price. They left once again without taking any items. Todd Lewis, an office or the company has reneged on his written word to reimburse me for what I have spent to move my own items and he still has the money that I paid them. This is a very unscrupulous company and I hope to see their scam in the news very soon.