On this page you will find reviews on the company Five Star Moving Company from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Five Star Moving Company – 4.3 (calculated based on 118 reviews).
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Phenomenal work!
Service was great and the crew were all stars! I moved many times in the past and every time it was always stressful moving. These guys made everything A LOT less stressful. The moving crew was amazing they packed up my 4 bedroom in one day and started the drive to my destination. The entire move took about 5 days. Thanks again!
Great work!
Thank you again for the services you have done for my family and I. I am very pleased for the response time from these guys as I got all my questions answered in minutes. I have moved many times in the past and I can say this has to be the best one!
I look forward to using your company again.
Find a qualified trucking company instead
Five Star Moving Company does not have a good system to estimate cost of move or have any control over final delivery since they are just the broker. Apparently, they don’t investigate the actual movers assign either. When the mover “Road to Load” arrived at my house and evaluated the items moving, they increased the price by $3000. I had already given Five Star a deposit and cancelation period was 3 days prior to move, so I figured I was out my deposit if I turned them away, so I accepted the new cost. They also wanted a money order which I was not told at the time of booking that a credit card would not be accepted. My items were going into storage for the free 30-day time period. When I called the week of delivery to get a time estimate, the mover could not give me one. I was finally told there was a delay, but I would get delivery sometime that weekend, which did not happen, and no calls. I checked the BBB and the mover they assigned to me is rated F! If I am able to get the mover to answer the phone it is one excuse after another. Five Star is not helpful in getting responses either, except in telling me that legally they have 21 business days to deliver and it is a very busy time of year. They did not offer any alternative to get my items out of storage and delivered to me. It is now a month later, past the “21 business days”, and I still do not have delivery of my possessions. I recommend you book directly with a highly rated moving company and avoid the hassle. With what I am paying, I could have used a #1 well know moving company.
Thanks again!
I didn't know what I was really doing, especially with the pandemic. I got a call and received probably the most professional and well-mannered individual on the other line who turned out to be the one that got me and my wife to our new home and really earned our business. Very helpful, you guys were honest and told me exactly what I needed to know right I needed to know it.
Thanks again
Unbelievable disaster
If I could give less than one star I would. It is 6:30pm the day of our partial pack and move. The house is not packed. The movers have been gone for 3 hrs getting additional materials. They came to a 2 bedroom home with ONE pack of paper. I went to buy more paper to help them save time, and got into a car accident.
90% of our belongings were in bins, labeled and categorized. This move should have been straightforward and smooth. Instead, 6 hrs after arrival my house looks like it did when they arrived. Austin will not answer the phone. Thomas hung up on my husband. This is the most unprofessional, low quality move I have I ever witnessed. I have moved east coast to west coast 5 times- I am not a novice.
These movers were unprepared, which means their broker did not set them up for success. Add to it they were slow, and absent from 3-6:30 pm, I just have no words.
Moving from VA to WA
Thomas went above and beyond helping my family relocate to WA from VA. If not for Thomas we would be spending more than budgeted and lose time. If you ever need a more honest helpful and put the customer first mentality- work with Thomas
Great Service
Made moving from Delaware to Pennsylvania very easy. Crew was on time, very easy to work with, and just generally good people.
Phenomenal Service
Thank you Richard for you kind assisance in finding a great 2 bedroom! I will certainly recommend this company to family and friends.
The Best moving company!
Great customer service, always on time and they go above and beyond to get your work done, and have a great employees who care about doing a great job. This company is great, and I totally recommend using them for your next move!
Move from Waterbury, CT to Allentown, PA
Very professional team. They were able to move everything very fast and carefully w a friendly attitude.
Excellent Service
They made my move from Baltimore, Maryland to Wilmington Delaware very easy and stress free. My wife and I moved from our 2 bedroom apartment and I must say it was exceptional service. The crew was very friendly and they took all the necessary CDC guidelines to stay safe of Covid.
Five Stars for Five Star
Extremely helpful and professional. The work done was completed in a timely manner and the workers were very detail oriented and friendly
Excellent experience!
This company was extremely helpful in moving my family from PA to Connecticut. They were extremely hard working and followed all covid guidelines. Happy to use this company and would recommend to a friend. The workers were really great and did exactly what I needed. Great care and hard work. Can’t go wrong with this company!
Excellent job!
My family and I recently moved from Brooklyn to Princeton with 5 star. Richard and Austin made the whole experience very nice and easy for me and the movers were so sweet. They kept great contact from beginning to end and always answered my texts ina timely manner. I highly recommend Five Star Moving company to anyone thinking about a relocation!
BEWARE...Do not use this company!!
BEWARE Beware....do not use this company. They give you a low price and then when they pass on the move to the actual moving company (Century Moving Services, LLC)the price goes up even after you do not move the items listed in the quote. Then when you question them the owner (Thomas) verbally abuses you with foul language. Very unprofessional. After the quote is given to you and they get their deposit they do not want to know you. Driver shows up with NO HELP AT ALL and we had to get help to unload. Never put any of the items that they took apart and said they would put back together once unloaded at delivery. The owner said it himself. "after they quote you, your in the hands of the movers?? I cannot express enough not to use this company, Thomas is the owner and broker is Austin. Beware of Century Moving Services, LLC that is the company they use to work with to move the loads.
Paid $3,000 for not even a full size studio apartment!!!!