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Five Star Moving Company

Five Star Moving Company reviews from real customers

On this page you will find reviews on the company Five Star Moving Company from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Five Star Moving Company – 4.3 (calculated based on 118 reviews).

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Five Star Moving Company

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Alabama Arizona California Colorado Connecticut Delaware Florida Georgia Idaho Illinois Kentucky Maryland Massachusetts Michigan Missouri Nebraska Nevada New Hampshire New Jersey New York North Carolina Pennsylvania South Carolina Tennessee Texas Virginia Washington Wisconsin Acton, MA Albany, NY Allentown, PA Allston, MA Amherst, NH Amherst, MA Amityville, NY Amsterdam, NY Annapolis, MD Arlington, VT Arlington, MA Asbury Park, NJ Ashland, MA Aston, PA Astoria, NY Athol, MA Auburn, NY Auburn, MA Avon, MA Baldwinsville, NY Ballston Spa, NY Baltimore, MD Bayonne, NJ Beachwood, NJ Bear, DE Belleville, NJ Bellmore, NY Belmont, NH Belmont, MA Bensalem, PA Bergenfield, NJ Berkeley Heights, NJ Bethel, CT Beverly, MA Billerica, MA Bloomfield, NJ Bloomfield, CT Boston, MA Bound Brook, NJ Brentwood, NY Bridgeport, CT Bridgewater, NJ Brighton, MA Bristol, PA Brockton, MA Bronx, NY Brookfield, CT Brookline, MA Brooklyn, NY Buchanan, NY Burlington, NJ Butler, NJ Cambridge, MA Canton, MA Carlstadt, NJ Carteret, NJ Central Falls, RI Chalfont, PA Charlestown, MA Chelmsford, MA Chelsea, MA Cherry Hill, NJ Cheshire, CT Chester Springs, PA Clementon, NJ Cliffside Park, NJ Clifton, NJ Commack, NY Conshohocken, PA Corona, NY Cranford, NJ Cranston, RI Danbury, CT Danvers, MA Dayton, NJ Dedham, MA Denville, NJ Dingmans Ferry, PA Dover, NH Dover, DE Doylestown, PA Dundalk, MD East Berlin, CT East Brunswick, NJ East Elmhurst, NY East Hanover, NJ East Hartford, CT East Haven, CT East Longmeadow, MA East Meadow, NY East Rutherford, NJ East Setauket, NY East Stroudsburg, PA East Walpole, MA Easton, PA Edison, NJ Elizabeth, NJ Elmont, NY Elmsford, NY Elmwood Park, NJ Emerson, NJ Enfield, CT Englewood, NJ Englishtown, NJ Ephrata, PA Everett, MA Fair Lawn, NJ Fairfield, NJ Fall River, MA Far Rockaway, NY Farmingdale, NY Farmingdale, NJ Farmingville, NY Fishkill, NY Floral Park, NY Flushing, NY Folsom, PA Fords, NJ Fort Lee, NJ Fort Washington, PA Foxboro, MA Framingham, MA Franklin, MA Freehold, NJ Fresh Meadows, NY Garfield, NJ Glen Cove, NY Glen Head, NY Glen Rock, NJ Glenside, PA Gloucester City, NJ Grafton, MA Grasonville, MD Greenland, NH Greenwich, CT Guilford, CT Hackensack, NJ Haddonfield, NJ Haledon, NJ Halethorpe, MD Hampton, NH Hanover, MD Hanover, MA Harrison, NY Harrison, NJ Hartford, CT Hatboro, PA Hatfield, PA Hauppauge, NY Haverhill, MA Haverstraw, NY Havertown, PA Hawthorne, NY Hawthorne, NJ Hicksville, NY Ho-Ho-Kus, NJ Hoboken, NJ Hopewell Junction, NY Howell, NJ Hull, MA Hyde Park, MA Irvington, NJ Iselin, NJ Islip, NY Ithaca, NY Jackson, NJ Jamaica, NY Jamaica Plain, MA Jersey City, NJ Johnston, RI Kearny, NJ Kenilworth, NJ Kings Park, NY Kingston, MA Kittery, ME Lakewood, NJ Lancaster, PA Lansdale, PA Larchmont, NY Lawrence, MA Lebanon, PA Lehigh Valley, PA Leominster, MA Levittown, PA Lewes, DE Lexington, MA Lexington Park, MD Lincoln, MA Linden, NJ Little Ferry, NJ Livingston, NJ Lodi, NJ Long Island City, NY Lowell, MA Lyndhurst, NJ Lynnfield, MA Malvern, PA Manchester, NH Manchester, CT Manchester Center, VT Manheim, PA Manville, NJ Maple Shade, NJ Maplewood, NJ Marlboro, NJ Marlborough, MA Marlton, NJ Maspeth, NY Massapequa Park, NY Maynard, MA Medford, MA Meriden, CT Merrick, NY Merrimac, MA Merrimack, NH Methuen, MA Metuchen, NJ Middle River, MD Middle Village, NY Middlesex, NJ Middletown, CT Middletown, DE Midland Park, NJ Milford, CT Milford, MA Millersville, MD Millington, MD Monroeville, NJ Montclair, NJ Montgomeryville, PA Moonachie, NJ Moorestown, NJ Moriches, NY Morristown, NJ Moscow, PA Mount Laurel, NJ Mount Vernon, NY Mystic, CT Nashua, NH Natick, MA New Bedford, MA New Britain, CT New Castle, DE New Haven, CT New Hope, PA New Hyde Park, NY New London, CT New Paltz, NY New Windsor, NY New York, NY New York, NJ Newark, NJ Newark, DE Newburgh, NY Newton, MA Newton Highlands, MA Newtonville, MA Newtown, CT North Arlington, NJ North Attleboro, MA North Bergen, NJ North Brunswick, NJ North East, MD North Hampton, NH North Haven, CT Northborough, MA Northvale, NJ Norwalk, CT Ocean City, NJ Oceanside, NY Old Bethpage, NY Old Saybrook, CT Orwigsburg, PA Oxford, PA Oxford, CT Ozone Park, NY Palisades Park, NJ Palmyra, NJ Paramus, NJ Parsippany, NJ Passaic, NJ Paterson, NJ Patterson, NY Peabody, MA Pearl River, NY Peekskill, NY Pennington, NJ Pennsauken, NJ Perth Amboy, NJ Philadelphia, PA Piscataway, NJ Pittston, PA Pittstown, NJ Plainfield, NJ Plainview, NY Pottstown, PA Princeton, NJ Providence, RI Queens Village, NY Quincy, MA Rahway, NJ Randolph, MA Raynham, MA Reading, PA Red Bank, NJ Rego Park, NY Revere, MA Ridgefield, NJ Ridley Park, PA Rio Grande, NJ Riverside, RI Rochelle Park, NJ Rockaway, NJ Rockland, MA Roseland, NJ Roselle, NJ Rotterdam Junction, NY Rowley, MA Rutherford, NJ Rutland, VT Saddle Brook, NJ Sag Harbor, NY Sandy Hook, CT Schenectady, NY Scotch Plains, NJ Scranton, PA Seaford, DE Secaucus, NJ Seekonk, MA Severn, MD Shaftsbury, VT Shandaken, NY Shelton, CT Shirley, NY Shrewsbury, MA Shrewsbury, NJ Somerset, NJ Somersworth, NH Somerville, MA South Deerfield, MA South Easton, MA South Richmond Hill, NY South Windsor, CT Southbridge, MA Southington, CT Spencer, MA Spring City, PA Spring Valley, NY Springfield, MA Stamford, CT Staten Island, NY Stevens, PA Stoneham, MA Stoughton, MA Stratford, CT Stroudsburg, PA Suncook, NH Syracuse, NY Tarrytown, NY Telford, PA Temple, PA Tenafly, NJ Teterboro, NJ Tewksbury, MA Tilton, NH Tobyhanna, PA Toms River, NJ Totowa, NJ Trenton, NJ Union, NJ Union City, NJ Upper Darby, PA Vauxhall, NJ Wakefield, MA Wallington, NJ Waltham, MA Warminster, PA Warren, MA Warwick, RI Waterbury, CT Watertown, MA Wayland, MA Wayne, PA Wayne, NJ Wellesley Hills, MA West Berlin, NJ West Chester, PA West Haven, CT West Haverstraw, NY West New York, NJ West Orange, NJ West Springfield, MA West Wareham, MA West Warwick, RI Westborough, MA Westernville, NY Westport, CT White Plains, NY Whitestone, NY Williamstown, NJ Willingboro, NJ Willow Grove, PA Wilmington, DE Wilmington, MA Windsor, CT Winnisquam, NH Woburn, MA Woodbridge, NJ Woodbury, NJ Woodmere, NY Woodside, NY Woonsocket, RI Worcester, MA Wrightstown, NJ Wyckoff, NJ Yonkers, NY York, PA
  • Company: Five Star Moving Company
  • Location: 600 Mamaroneck Ave Suite 400, Harrison NY, 10528
  • Website: fivestarmovingco.com
  • Email: info@fivestarmovingco.com
  • Phones: (855) 417-1811

118 Reviews: Add Review

  1. Great Move.

    The people here are absolutely AMAZING. Answered all my questions in regards to moving, prices & more. Would definitely recommend to my family and friends !

  2. Will use again! Great move.

    Really liked the company. The movers did everything as I asked and the whole process was done very professionally. Me and my husband didn’t need to pick up anything at all. Never used a moving company before but seeing how easy and comfy is was with this company will definitely use their services again!!

  3. Great move!

    I was very happy about my move! This was one of the most professional and fast working moving companies I’ve worked with! The movers were super careful with my stuff too. I definitely would recommend Five Star if you need a quick and easy move!

  4. Do your due diligence BEFORE you hire!

    I gave this company two stars only because Thomas the owner was very nice and I felt he was pretty honest and trying to help. It also helped a LOT that I was super friendly and didn’t rip into anyone at any point. I hired this company for a move from Dallas, TX to Coos Bay, OR. Pickup date was to be on the 18th or 19th of August. I didn’t find out FiveStar would NOT be the one moving us until the day of the move when it was a company named Move Us To Relocation located in Denton TX (run like the wind from this company. Run. Like. The. Wind.). First thing to do when hiring a moving company: make sure it is the actual company who is doing the moving, and not a broker who will contract it out to the lowest bidder. I thought the company I hired would be doing the moving- wrong. I checked their reviews and they were good, but up until the day they had the other company pick up our belongings, I thought it would be Five Star doing the move. Second thing to do when hiring: read the contract. Thoroughly. The down side, is you generally can’t read it until you sign and give a deposit, which is too late at that point or you possibly lose your deposit at the very least. I used plastic 30 gallon containers for the majority of our belongings, and I’m thankful I did that as opposed to cardboard boxes. The reason I did it that way was so I could get a really accurate estimate on what my cost would be, with no surprises. We moved a 3 bdrm house with a couple of things that you wouldn’t normally have in a move, perhaps (Bowflex and large treadmill) and we also had a fridge, washer and dryer, and those were the big items of that nature. It still came to $5,850.00 give or take a few dollars, $1100 deposit paid at the time I set it all up (I want to say in July), half of the remainder due at pick up, other half due at delivery which has all been paid. The reason I’m doing this review is because I would hate to see anyone else go into a move like this, thinking that the company you are hiring is the company who will be doing your move, if they by chance aren’t and they are contracting it out. I would hate to see anyone else pay out this massive amount of money believing that you are going to get good service simply because you’re paying a much higher price to receive better service, and then find out it definitely isn’t so. I would hate to see anyone else believe they are getting the entire story about their move (did you know the moving company, the one that actually moves you, has up to 30 BUSINESS days AFTER the last day they are supposed to deliver your belongings to actually show up? That’s business days, NOT counting weekends..which puts it out at well over a month above and beyond..). I would hate to see anyone learn this very long and difficult lesson we have learned-our belongings were supposed to be here no later than September 9th, which would be the end of the 2-3 week window we were given, we didn’t receive them until September 27th, and that only after I filed a BBB complaint against the actual movers (Move Us To Relocation in Denton, TX). I was told by Five Star that the movers were really having a difficult time with Covid, which would be perfectly understandable..if that were the case, but I found out through the actual mover’s dispatcher that our belongings were sitting in some filthy, dusty, dirty warehouse in Texas up until 2 days before they brought it out to us. I will be doing a review of that company too, talk about a horror story..so, in summation if you are going to use a moving company and pay out a lot of your hard-earned money thinking you will get better service? Make sure the company is the one who will be doing your actual move, and NOT just a broker who might very well just give it out to anyone with a panel truck and bad reviews. Find out if they are allowed to spread it out over 30 business days beyond what they are telling you. Find out if you can read their contract BEFORE you sign. If they are contracting it out, find out WHO TO and check on that company. In all honesty, if I had known what I know now, I would have taken every penny of that money, rented a truck, flown my son and a friend out to move us, paid them handsomely for their time and trouble, flown them back..and had our stuff within a week instead of a month and a half after the fact. And without motor oil from our lawnmower (which was laid on its side) dripped down into TAPED plastic lidded storage containers of business jackets and my husband’s military uniform (which had to have been placed upside down to get the oil into the container to begin with). But live and learn. I hope that this review will help someone not to make the same very expensive mistake that we made.

  5. Honest company.

    Definitely had my doubts seeing as I hadn’t heard of the company myself. Was recommended through a friend. But I’m glad I gave in. In the past I haven’t had the greatest experience with moving companies. They either don’t care and toss your possessions around or simply try and get everything done as fast as possible and something always seems to get damaged one way or another. I was surprised when their employees showed up, they took extra care of all of my belongings as if it was there own. They didn’t rush into the job trying to get out of there. They understood the value of belongings and did whatever they could to make sure nothing was damaged. Very professional and would recommend.

  6. Ethics.

    The work ethic of the employees are very high. The efficiency that they bring to the table, makes everything easier in both sides of the table I love it.

  7. A terrible experience!

    Do not trust this broker. They will hand off your job to what seems like just about any moving company willing to take the gig. I hired them to coordinate the packing and moving of two homes (one in Upstate NY and one in Brooklyn) to a new home in Portland, OR. The sales rep was Thomas Downs. They made promises that they couldn't keep and presented themselves as close coordinators in the move, rather than what they are, which is a broker that finds a moving company and then takes their hands off the wheel. I find it to be an unethical business practice that a moving company called Five Star Moving Co presents themselves as the actual movers yet only after one signs up for the service does one discover that they are not in fact the actual movers and simply a match maker. Not having done a move like this before I had no idea of the pitfalls and myself and I’m sure countless others are taken advantage of when they are looking for a reputable moving company to hire.

    Five Star estimated the move at less than 50% of what it ended up costing me yet I didn’t know this until the day of the move when movers were there and packing. The movers to pack the house came a week late. And the movers delivering the move were several days late. This was critical as we were moving amidst a pandemic and needed to quarantine upon arrival. Items in the original contract that would be reassembled at the move to location were not reassembled such as book shelves, a desk and other pieces of furniture. An antique lamp was very poorly packed and broken in several places. Several pieces of antique crystal glassware were broken. A vase was packed in the bottom of a box with a heavy wooden furniture item on top of it—shattered. Paintings on canvases were poorly packed and are now stretched and warped. A leg was broken off of an upright piano because the movers did not bring equipment to aid with moving it. Plus, the movers packed my renters' items that I had to pay to ship back to the renters after specifically telling the movers not to pack those items. Needless to say, I don't think Five Star vetted these movers or prepared them properly for the move.

  8. Austin.

    Austin was a great help and made sure my belongings were handled with care. Everything made it to my house in perfect condition.Thank you Five Star!

  9. Fantastic business.

    Looked into a number of companies. This was recommended to me by a friend of mine and was told these people would take care of me. Let me tell you. They did exactly that. The first time I called I was in contact with one their sales rep Austin who did nothing but an amazing job. He didn’t try and up sell his company by saying they’re better or superior than any of their competitors. A fair and honest sales rep is very hard to find now days. He asked about the details of the job and assured me everything would be taken care of and it would be hassle free. Upon arrival the team members were very friendly and outgoing.

  10. Work ethic.

    Everyone was outstanding and worked very efficiently, especially Austin he worked hard and was very good sales Rep. Everything was made easy and went smoothly.

  11. Amazing Experience!

    This company did a great job with moving all of our furniture. Thanks to our friendly sales rep Austin, we also got a great deal.

  12. Service.

    Austin was an amazing sales rep and the service of the company was just so easy and straight forward. No hassle nothing. I’m so glad I chose them.

  13. Long Distance Move from PA to FL.

    Five Star Moving Company is the worst unprofessional moving Company I have ever had the displeasure of hiring. The previous representative, Rick, was awesome and provided quality customer service initially, which made me select them as a hire. It went all downhill after I signed the agreement. Rick was let go and I had to work with Scott. He is extremely condescending and cares nothing about customer satisfaction. As the Broker, he should have ensured communication and assistance with the movers. From the bungled pick up time hours late, all the way to the destination, EVERYTHING went horribly wrong. When contacted, he stated he had nothing further to do with the way I was treated as he was paid as the Broker and he was done with the process. He was rude and disrespectful as well as misrepresented the cubic footage for my items and tried to obtain more funds from me and hold my items hostage. This Company receives a BIG FAT ZERO as far as a rating and I ask anyone to trust me and DO NOT use Five Star Moving as yourBroker in any way shape or form. I am saving you a ton of money and aggravation!!

  14. Moving.

    Five Star Moving Company made my experience very easy and manageable. They were happy to work with me and adjust how much I wanted to move and were very patient. Austin in particular was very nice and easy going about the whole experience, and there was no problems or issues with my moving experience. Highly recommend this company for all your moving needs.

  15. Work Quality.

    I am more than satisfied with this companie’s professionalism and quality of work! They were responsible, efficient, and on time. In addition, they were easy to contact and discuss plans with as Austin was a great representative with easy communication. Overall, great experience with these guys!

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