On this page you will find reviews on the company Gouffon Moving & Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Gouffon Moving & Storage – 4.4 (calculated based on 65 reviews).
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Very Happy Customer.
I found all personnel at Gouffon Moving and Storage to be polite, courteous, friendly and knowledgeable. The condition of our belongings were kept in very good condition. The movers worked hard, were careful, thorough and double-checked there work. I was extremely satisfied with my experience with Gouffon and would use them again. Additionally, I would be happy to recommend their services to anyone. Sincerely, Jimmy Mountain .
Moving.
We have used Gouffon for several local moves over a 20 year period and have always been pleased with the overall experience. This time was not different. They were prompt, courteous, professional, and took great care in moving our belongings to avoid damage. I highly recommend Gouffon.
Great experience.
I have used Gouffon Moving and Storage Co. several times over the last 15 years. Each experience has been very satisfactory. My most recent move was no exception. The truck was on time and the workers were very neat in appearance and polite. There was no damage. The pricing was as I was quoted by the salesperson I talked to on the phone. I would definitely recommend Gouffon Movers to anyone looking for a mover.
Great Job, Used 3-4 times Local & LD.
Have used these guys to move me at least 3-4 times thru the years local and long distance both. Have always dealt with Chris in the office, and have never been disappointed by his service or by the packers and the movers. Great company to work with. Have referred friends to them as well.
Please check around before hiring these guys.
I hired this moving company to pick my 1 bd rm items up in Pigeon Forge & then stop on the way back to Knox to pick up my small per-packed items at my office in Maryville then deliver them to my home in Karns/Knox. The delivery was set for 10am I waited an hour & ran up to a rest room after waiting an hour & 10 mins. The driver then called me & asked where I was. Lol. after leaving me waiting for an hour! Then after 5-10 mins I arrived back I had left the door on the storage opened for them & gave them the key code to get in over the phone. When I arrived both drivers were very serious almost angry looking. Neither approached me in a professional manner both were sullen & quiet. They began loading my items. It was a 10x10 ft storage than was pretty full with bagged & boxed items & a queen bed & mattress, a sofa very light weight, a chair & ottaman. 2- 27in tv's & a dresser & mirror, a small vanity & 2 bar stools, & 2 wooden chairs. Within the 1st 40 mins of moving I heard a large crash & one of the movers said, "oh your mirror was already broken." within 10 mins I heard another crack, my vanity mirror was on the ground & they were both looking at it. Again, the driver replied, "it was already broken." Both movers hardly spoke & when tey did it was very awkward. As I watched them I noticed they were moving as slowly as possible. I thought, how odd. They almost appeared to be depressed & sad. Then it dawned on me that they were being paid by the hour so they were going as slow as they possibly could. They finished loading the storage onto the truck at 12:57 pm. The driver then said, "ok so next were taking your things to your house right?" I said no this move was scheduled with a stop on the way back to my Maryville office to get my office items. The driver looked puzzled as he starred at the work order. I looked down at it & saw my office address on the paper which I pointed to & said, "it's right here." The driver then said, "We have to stop at your office too?" As if I were inconveniencing him by asking him to do what I was paying him to do! My items took up maybe 1/4 of the truck. They then told me they were going to stop for a "30 min lunch & meet me in Maryville." My daughter & I waited till 1:58pm & called the movers as they had not shown up yet. They answered & said they would be there in a few mins. They called about 7-8 mins later to ask how to find my office as they were lost. I asked if they had a GPS because my office was in the middle of down town Maryville & hard to miss. He called back again to say he still could not find me. 10 more mins had lapsed. When they finally arrived they came into my office & the driver commented, "we need to take all of this?" All my office items were in containers & boxes. The only smaller lose items my daughter & I took & put in my car including my not so small massage table, reflex chair, & as many other items as possible because we felt we were bothering them. it took 2 "seasoned & experienced movers" from 2 to 2 1/2 hours to load my very small office items that were all on one level (no stairs) When they were done the truck was maybe 1/2 full but items were not stacked to the top so maybe not quite half. Which included my storage & office. This by the way was a 17ft truck. At approx. 430pm they finished & I was concerned at how slowly they were moving & how much they were charging as it appeared intentional they were dragging they're feet to rack up hours. I called they're super "Darrin" & told him what had happened & that they had broken several of my mirrors. The most significant thing they broke was a piece of a head stone (granite) about 2 ft long that was from my best friends sisters head stone she died unexpectedly at ago 28.
It was irreplaceable. Again they acted as if it was like that when they arrived! I told their super & asked that after 5 hours I feel we should have been done. The super said he would call them & ask that they be more careful & speed things up a bit. At 7pm the movers were done & then brought me a bill for 619.00! Which I could not believe! No mention of the items they broke! No I'm sorry! No kindness, no curtousey what so ever! NONE! One stood back while the other handed me the bill. I said how do folks usually pay thier bill? The driver said I'll take your credit card number, write it down, or I'll take a check, or cash. I said well I am not comfortable writing my credit card number down. He said we always do it that way. I said do you realize your not allowed by law to write peoples credit card number down & exchange it with whoever along the way?
I also will not write a check to exchange hands with multiple people with my account # on my check. He then called his supervisor Chris. Chris immediately began telling me that I needed to give these men my credit card & not try to negotiate with him as they expect to & WILL get paid! I said I will be happy to meet someone at the office or come in the following morning to pay for the move as I felt the price was unfair considering the length of the move & the broken items but would pay that I was not attempting to not pay that wasn't even inquestion. That I would not give 2 total strangers my credit card! I tols him I did trust the way they handeled my move much less my credit card #! Chris became more & more demanding telling me
I was GOING to pay these men. That their company was a good reputable company & that I needed to give them the card. I again insisted back at the supervisor it didn't matter how much he raised his voice or talked over me or how rude he was I did not feel comfortable giving them my credit card! He them said no one was in the office but he would meet me if I'd come to the office he'd personally run my card. Upon arrival the parking lot was filled with cars I counted there were 6 cars in the parking lot where employees park. I came to the window & the drivers came in right behind me. They looked very angry & one driver slammed several doors to insure I knew he was angry. A young man came to the counter & asked can I help you? I told him I had spoken to Chris & needed to make a payment. He said just a min someone will help you. A woman appeared at the front counter/window & asked can I help you? I explained she then seemed to already know I was coming, she said I can run that payment.
She took my card which wasa temp card from my bank & ran the card for 619.99 it was declined as I have a limit. She then went to get Chris. Chris came to the counter & said ok Melissa we don't want you to be dissatisfied, what can I do to make this experience a better one for you? I said my items are broken it took them 7 hours to move me! You were disrespectful & rude! He said what do you think would be fair? Before I could speak he said, How about 400. or 500? Will your card do 500.00? How bout this let's do it for 450.00 hows that? Do you think 450.00 is fair? I said I do think 450.00 is much more fair than 600.00! They then ran my card & charged me 450.00.
I write this review knowing nothing can change my experience but in the hopes I can fully express how I was treated & how it felt. It was horrible. The last time I moved I did it alone with my kids & hurt my back. I was hoping to not have to do anything but still had too. I was hoping to be stress free. Not with this company. They treated me horribly! The movers were AWFUL!! The supervisor Chris acted as tho I was trying to screw them over! After what I had been thru customer service was seriously lacking! I am a small business owner & would NEVER treat my customers this way! Or I'd be out of business! Just something to think about when thinking of hiring movers! Go with movers that have much better customer care base. .