On this page you will find reviews on the company Master Movers from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Master Movers – 3.2 (calculated based on 69 reviews).
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Overcharge after PickUP.
The Moving company takes possession of our goods by agreeging for a quote/Invoice of USD 1500 & demands USD 1900 to deliver the goods. They will give unethical options which will make the move tough. Dirty business.Please do not believe in their words and be careful when signing the document.Please take snapshot of the pages you signed immediately to avoid problems with them as the mover is highly unreliable.
Moving Company - POOR.
These were the worst movers! When I set up the appt, the gentleman on the phone was great and they really seemed like they had *their* stuff together. The 3 movers we got were awful! They fought with each other and took 3X longer than they should have. At one point, my husband and I were moving our stuff in while they were sitting around have one of their "many" breaks and was watching us! It was crazy. Then they charged us more than double for the move that they quoted us. I made several complaints and no one was willing to do the "right thing" and refund us for all the trouble. Will never use again!
Damaged furniture.
I hired this moving company because they offered free furniture protection. My appointment was scheduled for 4pm. The movers showed up at 10:30pm on a 19 degree night in February. They had me sign a stack of papers before they would start moving my stuff. They had been moving furniture since 8am that day and were tired and rushing to move my stuff. I did not see them use any kind of furniture protection, yet they charged me for rolls of tape. The move ended at 1am with my furniture moved into a storage unit to stage my house for sale. I went to the storage unit the next day to check my furniture, and there were scratches and huge gouges in several of my nice big furniture pieces. I immediately called to report the damage and sent pictures. I got the runaround for months and eventually they sent me furniture colored pens in the mail and told me that was all they were willing to do.
Great Company.
I hired Master movers to move my furniture from Columbus IN to Indianapolis IN. The workers were very effiecient and worked effectively. They were very respectful and professional. There attire was very casual with a company shirt. Not a big problem for me, as long as they do their job and Their job they did very well. No damage to any of my items. They were very timely in their work. They moved my 3 br house with very large/ heavy furniture to my new house in 6 hrs including drive time. I had disassembled everything prior to their arrival. I removed the doors that needed to be removed prior to them working, So all they had to do was wrap my furniture to protect it and carry it out. Louis and his crew were outstanding. They explained everything to me and if they had any questions or concerns they addressed them with me prior to moving anything. I am very satisfied with Master movers and the job they did! Thanks for making a stressful time, relaxing! If I can give you a suggestion as a customer that is going to hire a moving company, be very thorough on your description of furniture. Explain if they have to disassemble the furniture or if they are going to be asked to package items up into boxes. Its your time and your money. So the more you can do to prep for the move the easier it will be and cheaper on you. Your paying by the hr. So the more they are required to do to prep for the move, the more time and money its going to cost. Master movers does a great job and your not going to beat the hourly price. I appreciate all the communication and answers to the questions I had. Linda was very informative on everything. Thank you for being a great company! .
Liars and Thieves.
Watch out! Master Movers in Indianapolis is unbelievably unprofessional and unethical! The movers are creepy, dirty and scary. They drive un-marked trucks! They packed up our house, stored our stuff (supposedly in climate control storage) and moved our stuff into our new house. They just threw everything into boxes (heavy stuff on top of breakables) and hit me up for a cash tip when they finished! ALL of our clothing and bedding every piece of upholstered furniture arrived smelling like mildew, every piece of wood furniture was broken and scratched, dishes, pottery and ceramic pieces were broken, picture frames were broken or scratched and every lamp was bent and broken. 2 trucks arrived with our stuff and we called 1-800 GOT JUNK to dispose of a truck load. We had to replace 4 mattresses, 3 couches, dozens of chairs, all of our bedding and towels, all of our kids stuffed animals, all of our rugs and tons of clothing. Our wood furniture might as well be fire wood now because it all needs to be replaced. To add insult to injury they stole our large screen TV!
Moving refund complaint.
Please run as fast as you can from this lying owner and moving company after scheduling a move with them, they showed up 5 hours late, started loading, started loading our furniture and warned us that the cost would probably be more than quoted. Had no idea at the time that they meant more than twice as much. When we found out that the intention was to charge us an extra $3800 dollars, we asked that they remove our furniture from the truck and refund our money which had already been debited to our charge card. We were told the owner was in Israel at the time, and they couldn't make a decision without him! Interesting in this day and times of instant communications and cell phones! This guy needs to be de-fanged. We have gone to the BBB (national and local), state attorney general's office, American movers association, but this guy just thumbs his nose at any regulatory organization. He promised (in writing), to refund half our stolen money, but that was at the end of may, 2013. And we still haven't heard from him, his office manager, or the crooked sales person that gave us the quote. This company is bad news, and no one seems to be able to do anything about them! If you use them you will get burned. Period! I will keep writing these reviews as long as I can. I have incurable cancer, and could really have used the money that was stolen from us for my mounting medical bills. Please steer clear of this slickster and his company.. They suck you in with a low-ball quote over the phone, then the lies and cheating start - from the owner down to the actual movers they send to your home. Run..Run..Run!
Company of Crooks.
DO NOT DO THE MISTAKE OF BEING LURED INTO MOUTHWATERING LOW QUOTATIONS. This company is a big time cheat. Here is a breakdown of their tactics1. They will provide you a very tempting quotation. This is what they call a "BINDING CONTRACT" and literally it will only bind you to a tempting price and a [EDIT] company business. THIS BINDING ESTIMATE IS NOT THE FINAL SUM YOU WILL PAY. YOU WILL BE PAYING ABOUT 3 TIMES. 2. When you contact them, the company OWNER (who is the head crook) will come to your place and will perform a "thorough" inspection of what all needs to be moved.Sure when you are planning to move, everything needs to go, but no, in a future communication when you agree to have business with them thinking the head crook has already been shown everything that needs to be moved, he will send you a long long email, at the end of which would lie a very short list of items which they will move. 3. You agree to this email, and when the day of move comes, another crook will come to your place and will tell you that you signed the agreement and they will only move only a short list of items. All other items will have to be charged extra. 4. Before the move, the head crook might also throw some FREEBIES to lure you further and let you in thinking of them being such nice people. But on the day of move, they will even charge you for extra piece of tape.5. The head crook will tell you that your THINGS ARE INSURED. BELIEVE YOU ME, THERE IS ZERO INSURANCE. 6. The move WILL BE THE WORST THING YOU WILL EVER EXPERIENCE IN YOUR LIFE. And this is not an extrapolation. 7. These are most DISRESPECTFUL people in business. I definitely believe it has something to do with their roots. (You'll know when you will meet them, and understand if you end up doing business with them).So my genuine advice is save yourself from the greatest misery you will ever experience in your life by not hiring this company. Moving is frustrating as it is, and this company will take it to greatest extent. Instead hire a bigger company. P.S. THEY SUCK. DO NOT DO THE MISTAKE OF YOUR LIFE BY HIRING THEM. I cannot stress further.
Moving.
They are big liers.we were overcharged.delivery time was 2 days but turned out to be two weeks.many items were broken and catoon boxes were torn.they never returned the call after they picked up our stuff.
$7600 in Damage!! Worst Ever.
Beware of Ben, the slick Israeli sales guy with his family photos and caring words. Ignore his "brag book" talking about all the happy VIP customers. It turns out that most of the staff are undocumented workers as well as untrained. The fact is, it was one of the worst experiences of our lives let alone the worst move we have ever experienced and we have moved many times.
When speaking to their sales representative Ben, our major concern was the priceless art we wanted them to move, specifically a sculpture worth several thousand dollars. We were advised to ship it in the original shipping crate from the artist in the United Kingdom which we did. We were advised to take out an insurance policy on several of the expensive pieces which we did at great expense. Ben Slick even said they would pay for the deductible which we thought was really nice of him. Not knowing at the time they had no intention of paying it. He gave us his personal promise to take care of everything. Their ad suggested "We pamper your possessions"
Our experience started when noticing their staff all of which had trouble communicating in English banging our belongings into walls.
1. Our beautiful dining table was rolled down the stairs to the front door and beyond like a giant wheel by one guy. Granted it was wrapped in a disgustingly dirty quilted blanket however that did not protect it from all of the stress cracks and cracking of the finish. It also arrived with a deep gouge across the top from something that was in the cloth maybe a staple or grit, who knows.
2. Our King size mahogany side rails and head and foot board were destroyed and left unusable
3. The back of the master bedroom dresser was smashed and a knob missing.
4. The futon was left disassembled and had missing parts.
5. A dining chair leg was broken off.
6. Our media center table was badly scuffed/rubbed from straps that were too tight.
7. My beautiful sculpture arrived at our destination standing on end even though arrows clearly marked "this way up" as well as fragile labels that were ignored. The sculpture which is irreplaceable was broken and cannot be repaired.
We were told our belongings would be packed and moved without being unloaded, they lied and they were repacked. The truck was totally rearranged and items missing on arrival. Clearly they needed to use the truck in between when they loaded and then delivered our belongings.
We spent a lot of money extra to get the Allianz insurance through relocationinsurance dot com so we filled out a claim only to be told absolutely nothing was covered based on the paperwork they received from the moving company. Clearly Ben did not want to pay the deductible. What a scam.. Do not use any of these companies.
The movers also asked for 50% cash at pickup which was a first for me and of course with no advance warning. They called to say they would be several hours late for delivery only to call with no notice to be several hours early. They refused to accept a cashier's check from Western Union until I said fine you will have to come back. The two men mover's team was exhausted and again banged everything around. They left several items of furniture in pieces. They took pictures of all the damage and we never received a phone call or anything from the office and wonderful Ben.
Total damage was over $7,600 and we are now told by the insurance company it is not covered. The insurance cost close to $500. So, we are out over $8,000 and again not even a phone call. I left several messages with no call back.
This is the worst company I have ever had the misfortune to working with. Most dishonest sales person I have encountered in any industry.