On this page you will find reviews on the company Maya Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Maya Van Lines – 4.3 (calculated based on 49 reviews).
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DO NOT USE MAYA
Please start with our images. They are far more powerful than my words.
I have rarely stayed in the same place for more than 2 years, and unfortunately have moved far too often. My wife is a military brat and knows this life as well. I have moved within the same city, nationally and internationally. I have moved myself, recruited friends and family, hired movers and drove myself, as well as hired moving companies to take on the bulk of the work. Maya Van Lines has been the most destructive and careless movers I have ever seen or worked with.
In August of 2019, my wife and I moved from Atlanta to Phoenix. Maya Van Lines by far had the best price and though some reviews warned us of “you get what you pay for”, there was enough positive reviews to give me peace of mind. Again, I had never seen the type of destruction and packing that I experienced with Maya.
When the truck arrived in Phoenix and the back door opened, my heart dropped when I saw what Maya had done with our possessions. If you have ever seen a truck that has crashed on the highway, with boxes that have been thrown all of the road, our items looked like this and then were quickly tossed back into another truck. Entire boxes were smashed and ripped open. Items and pieces of items were falling out of boxes, as the heaviest items sat on top of the mountain that was our things. As items began to be pulled the truck, the chaos became clear. There was no method or care, only negligence.
PLEASE LOOK AT OUR IMAGES. Wardrobe boxes were smashed to half their size. My wife lost 75% of her clothes. We had boxes that fell apart, leaving kitchen appliances and items out in the hallway of our building. Antique heirloom chairs that had their leg snapped right off. Artwork and frames that were broken and dented. Books that were crushed and their spines snapped. Furniture that was drug, leaving deep scratches. And a ton of small things that were just destroyed or lost.
To summarize, Maya quoted us without coming to our home. There charged an additional 25% than what they quoted. The driver in Phoenix argued with me about delivering our items even though we had a loading dock in our building. They charged me another $150 because of the distance to the door even though they just had driven 2000 miles. In Phoenix, they hired movers off craigslist that morning. Our items were covered in dust, like they had been stored for years. They left us with at least $12,000 worth of damaged items. Some items are irreplaceable. Their claims procedure is designed to discourage use and at times unusable (It would not allow me to upload images of the damage).
Please stay away from Maya. It is not worth the frustration, pain, and loss to save a little on the move. Please do not put yourself through this.
Do Not Recommend
Moved about 10 items from ATL to NYC and initially had a positive experience with movers. They were friendly, quick, and professional in moving items out. Since then, the experience has been less than positives. I’ve reached out trying to get a better estimate for delivery (to no avail) but now am suddenly expected to drop everything and meet the movers at the new building within 30 mins. Trying to hold movers to the 1 hour notification window was met with incredible pushback and attitude. Now they’re charging an extra $200 for the wait & threatening not to release my item due to this miscommunication. An absolute joke. Please find other movers if you’re planning a long distance move from ATL!!
Not recommended for interstate moving
I had three tables and a mattress/box to move. TV table arrived broken, study table screws went missing and I had to throw in trash both of these tables. Also, my dining table leg was broken and it was the heaviest (1200$, casa blanka furniture) and costly item of my things. They use another company to move your things from ATL onward and don’t demonstrate them properly what is their job. Worst service ever. I submitted a claim that took forever to clear and they ONLY GAVE ME $200 for all this damage they made. Lisa, the lady who issues you the quotation, was very nice with me all the time. Anyways, I DON’T recommend using Maya van lines to move your things interstate.
Long distance move GA to PA.
Great experience with Maya Van Lines with move from GA to PA! Professional employees including Leo (estimator), Lisa (coordinator) and movers (Pierre & associate). Really appreciated the great communication from everyone, especially the movers who let me know an estimated time the day ahead then firmed up that morning. Impressed with the mover's great attitude. So happy!
Would Not Use For Long Distance Move (ATL to MSP move).
My experience with Maya was initially very positive. In calling around and talking to people as well as looking at online reviews as well as the "Trust Dale" approval I though this would be an easy experience, at least as far as moving goes.
The ladies I dealt with in the office were a pleasure to deal with throughout the entire process for the things that they could handle. The movers who loaded up our things couldn't have been better. They were quick, efficient and tidy.
Once the items left our possession is where things get testy. I got a call the week before our arrival stating they would be at our location in 30 minutes. I informed them that no one was there and they said it was a mistake. The week of our move there was radio silence and it took me repeatedly calling to find out that "they were understaffed" and couldn't make the delivery. It took call after call and emails to find out where our things were.
At no point did the dispatch call us to let us know when they were coming. This was a huge issue at parking permits were and building superintendents needed to be aware so they could reserve the elevator. When we finally got a time, they missed the window and showed up 45 minutes late. They looked at the building and immediately wanted to charge the 75 foot fee even though they hadn't seen where the unit was. Once they started working they were far better outside of a couple of needless comments.
Our things are worse for the wear. Lots of scratches on things that didn't have scratches. Water damaged furniture that is warped and or now peeling. The lids of plastic tubs are all wet. And once piece that they didn't unwrap before they left is soaked as well as the box inside it.
This company may be great for a local move, but I wouldn't trust them with anything where their actual crew isn't doing the move.
Long distance move.
Maya did a great job moving us out of state. The crew was very efficient, picked up and delivered on time and disassembled and reassembled our items. They worked very hard and took care with our items. Tami kept us up to date with excellent communication. Would highly recommend! Good pricing and good all around service.
Excellent move from GA to CA.
Absolutely awesome moving experience with Maya Van Lines from GA to CA. I was a little worried having read the reviews that they don't do as well on an interstate moves. However crews in both Atlanta and San Jose very extremely professional, friendly and courteous. Starting with the ladies on the phone Tami and Lisa the whole experience was very well executed. Leo the owner came by himself to do an estimate and gave his assurances that the move would go smooth and it sure did. He also advised how to optimize the cost, despite the fact that he could've earned more money, he went for customer satisfaction first, to me that was a great sign of someone who is in it for a long haul.
Proud and customer centric owner + very professional and satisfied employees = Very successful company Maya Van Lines. I would certainly recommend to all my friends.
Long distance move Newnan Ga to Orange Park FL.
NEVER USE THIS COMPANY. MAYA moved me long distance from Newnan Ga to Orange Park FL. It was a disaster. Their estimate did not match their final price. They pissed off the home owner of the home I was purchasing by showing up early and blacking the entire driveway while he person was trying to move out. They damaged several pieces of furniture. I moved on July 27th 2018 but I am just now writing the review because I wanted to make sure I received my check for the damaged furniture first. I just now received that check on 12-1-2018. The claim process is a joke. The movers that showed up to my new home in FL were Russian. One spoke no English and the other spoke broken English. They complained and asked for tips numerous times. They wanted me to pay them in full before they would begin moving my furniture inside. When I refused they put me on the phone with their boss. He tried to intimidate me into paying first. I refused. He threatened to have his crew leave and not move my furniture inside my home. I called his threat and told him to leave if he wanted to. They unloaded the truck needless to say with out getting paid first. This company is a joke and so is their workers. The workers looked like they hadn't slept in days and commented they need to be in Virginia for another pick up that afternoon. My suggestion is MOVE yourself this industry is just legal extortion. DO NOT USE THIS COMPANY!!
Best Moving Experience I've Ever Had!
Maya Van Lines was the fastest most efficient moving company I have ever used! The employees were friendly, work driven and moved my entire house in less time than it took to pack it! The employees were professional and treated my things as their own! They came ready to work and took special care to wrap and place my items so that they made it during the long trip to the new house! I have already hired them again to move my mother's items next month! Thank you so much to Lisa for your help and I will definitely recommend them to anyone I know moving!
I would recommend them.
They did an awesome job picking our stuff , Its along distance move from ATL to Bentonville, Arkansas. Their quote was low when compared top other quotes. No surprise charges at the time of pickup, accommodated all our requests. We got our stuff moved within 2-3 days as promised . They talked and reduced the outrageous charges by 20% being levied by the contract carrier that did drop off our stuff. I don't think its fair to blame Maya van lines about the behavior of a random driver. I am going to get the details of the company and would leave a review there. The one less star is due to the fact that I am still not happy about the way the destination driver behaved. Maya van lines should be careful when engaging these drivers again.
If I have to move again , I would definitely consider them.
Absolutely awesome!
After reading so many reviews of all the other moving companies I hired Maya Van Lines to do my move into my first new home.
I spoke to Leo and he was so nice over the phone, I knew then I made the right choice.
The crew showed up exactly at the time the driver told me in the morning, and they moved me with absolutely no damages to the furniture or walls or hardwoods, this was such a relief since the house was finished being built only a week prior to the move.
The driver and the crew where extremely attentive to where each box was supposed to go based on the marking. They disassembled all the furniture that needed to be to fit through doors in the house and reassembled everything on the delivery! Everything that wasn’t a box got wrapped up in a blanket, and was well protected.
They moved so fast and made it look like it wasn’t even a challenge.
In the future I won’t even consider another company, no matter the size or distance for my move. Thank you again Leo and everyone at Maya Van Lines.
Excellent Movers!!
In short they are the best. Very organized, helpful, understanding, fast and too efficient. I am very happy with their service. I received my stuffs in two days (from Atlanta, GA to Arlington, VA) all intact and nicely packed. I can't be more happier. Thank you all Maya Van Lines (Lisa, the drivers (Alex ..), the guys who did the packaging..).
I definitely will recommend Maya Van Lines for both Local and long distance moving.
Maya Did Not Deliver as Promised.
I am obliged to share some details of my recent experience with Maya Van Lines for a cross-country move from Georgia to Washington. We agreed to pay Maya >$15,000 to move our belongings from two storage lockers in Atlanta, warehouse for a month and then move to a newly constructed house in NW Washington. The team of five workers Maya sent to unload our lockers and pack their truck showed up at the scheduled hour, brought proper equipment and did a good and careful job.
Maya’s handling of the pickup was the only good part of my dealings with them. Thereafter, the shipment date was repeatedly delayed without notice or consultation. While the truck carrying our belongings was finally en route, I tried repeatedly to contact the driver using the phone number Maya provided to coordinate the delivery date. Despite numerous attempts to reach him, the driver did not call me during the final five days of the move. My wife and I were left waiting for a promised delivery on Sunday and thus missed an opportunity to make plans to enjoy a beautiful weekend in our area.
Maya appears to have no systems in place to track and report progress on their long-distance moves. The driver did not answer his phone for days on end, nor did he have voicemail or email for receiving messages. I sent increasingly urgent emails to Maya’s corporate office. My notes seeking helpful information went unanswered. Management’s unwillingness to become involved compounded my frustration with their driver’s failure to communicate.
My frustration during the transportation stage was nothing compared to what I experienced when the truck finally arrived. At 5:30 pm on Monday, I got a text message telling me the moving van should arrive between 10:00—2:00 on Tuesday. My request to narrow or update the ETA was ignored. At 10:57 am on Tuesday, I received a text alerting me that the van would arrive at 11:20. Over my protest, the driver insisted that I pay $150 in cash on top of a cashier’s check for nearly $8,000 before they would start unloading.
Rather than being met by a local crew of professional movers that Maya had promised, at 11:00 an itinerant worker hired from Craig’s List arrived. Another casual worker appeared as well as one experienced mover comprising a hastily assembled crew of three plus the driver. One of these three men (wearing soft, loose fitting shoes) left a few hours later. He was replaced after a while by three new laborers, only one of whom spoke English. This ragtag group worked for a couple of hours. Then, at 7:00 pm, three of the itinerant workers left expecting and receiving tips. Three of the workers did stay until ~8:30 pm when they stopped, even though the job was unfinished.
Unlike when a crew of experienced workers led by a capable supervisor emptied our storage locker, the move-in was handled in a totally unprofessional manner with a complete lack of organization and no leadership. This motley crew did not have a clue about what to do. The driver hired by Maya refused to take any responsibility for managing the effort. He said his back hurt and that his job is to drive the truck, not move stuff. To my astonishment, he asked me to manage the move. Needless to say, I was not qualified, willing or able to manage a complex unloading and move-in for which I had already paid Maya a premium price to perform.
There appeared to be only one experienced mover working that day with absolutely no organization about how to stage and move our belongings. No one checked-off the inventory sheet of items compiled when Maya took our goods. We subsequently discovered that two large boxes belonging to another customer were delivered to our house. At this point, we have no way of knowing whether any of our belongings were sent somewhere else.
There surely must be a system that experienced movers use to unload, stage and distribute belongings with an appropriate and comfortable role for the owner. I saw nothing of the sort. A friend, who was there for support and to bring refreshments for the crew, observed a laughable lack of organization. The whole thing was a day long amateur hour.
Here are some examples of the problems we observed:
• No one had scissors or knives to cut open the tape and cardboard, so they used keys instead.
• No one kept a record of what was delivered so the inventory that was prepared upon pickup is useless.
• No one had the straps that other professional movers use to lift heavy and bulky items. Some of these items had to go up or down stairs. Without the straps, the workers faced a greater risk of back injury and the walls and floors of our new house suffered more damage.
• Each item was handled multiple times. First, the items were taken from the truck and set on the gravel driveway. Then, some of the items that interfered with traffic patterns were relocated elsewhere on the gravel. Then, without any apparent method or order, the large driveway got jammed and some items were lifted again and moved into the house where they were stacked in the garage or near the stairs creating yet another bottleneck. Only then were the items brought to my attention to identify where in the house an item belonged.
• When the workers finally did carry items into a room, they did so with little attention to efficient placement. About one-quarter of the boxes were left in the wrong room leaving substantial rework for me.
• So far, I have observed damage to at least four pieces of furniture, including three antiques.
• Without an inventory we cannot tell for sure, but so far we know that legs for a table and wire shelves were not delivered.
• Since we are moving into a brand-new home with high quality, pre-finished laminate bamboo floors, I asked Maya’s people to take care and protect the walls and floors. Repeatedly, their workers placed items on the floor and then shoved gravel covered boxes or blankets into place scratching the new bamboo flooring. Repairing this damage will be difficult and expensive.
To add insult to the dreadfully awkward situation, one of the crew members -- who had been working hard for over eight hours -- got into a nasty altercation with a neighbor who came to complain about the truck idling all day near his house. (The driver had some excuse, which I did not understand, about why he had to keep the truck running all day.) I have not seen my new neighbor since the move, but it will take me a long time, if I ever can, repair the damage to neighborly relations resulting from the insults exchanged.
I paid Maya Van Line a premium price for a professional move. This move-in experience did not in any way reflect the quality they promised in their marketing materials. While Maya may have built a good reputation doing local moves, their lack of processes, communications and organization in the way they handled this cross-country move fell far short of any customer’s reasonable expectations.
I asked the company to honor their brand promise by refunding a portion of the charge attributed to delivery. I paid for a professional move and instead got an incredibly stressful clown show on our move in day. The company has refused to consider my claim outside of the industry dispute resolution process, which will take some time to complete. It will be telling if Maya will pay for the damage to our house and belongings plus negotiate in good faith a reasonable discount to reflect their dreadful delivery day. Unfortunately, I will have to spend hours filling out paperwork and wait weeks to find outgo through the industry dispute resolution process to make a claim.
I will post again to report on whether Maya Van Lines handles this in an honorable way.
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Long Distance Good.
Maya movers are excellent in the way they handle your furniture and item Tami was great with making sure of good customer service and everyone was friendly and helpful. Thanks all of you at Maya with my long distance move.. Professional friendly and helpful. Also prices are reasonable. Thanks Guys.
Maya Van Lines.
Maya Van Lines did a really good job of moving my household goods from Atlanta to California, and they were considerably less expensive than the bids from more well-known movers. The guys who packed my furniture and all my stuff were very professional and fast. They obviously took pride in the quality of their work. At the California end, the movers were exceptionally competent and careful. And it was a pleasure dealing with Lisa Razon, the person in the office who handles the paperwork and customer service. She is outstanding! I would gladly recommend Maya to anyone making a long distance move.