On this page you will find reviews on the company Move Smart Relocation from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Move Smart Relocation – 1.4 (calculated based on 90 reviews).
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Terrible customer service and a lot of add on fees
When the mover came it wasn't move smart and they want to add more to the price with move smart. If you want to pay more than stated use these clowns because their pricing method is a circus act.
Make sure when you cancel to use this email.
Info@movemesmarter.com use this email when you want to cancel or you will not be refunded your deposit after the sales person states you can cancel in 72 hours. If you send it to the wrong email they have the right to keep it according to my credit card company. They took my deposit of $470 and I emailed my sales guy within 24 hours. He did not respond or answer any of my calls or even direct me to the correct email to cancel. They are unethical. They want you to read an 8 page contract in the small print. I learned my lesson.
Please Read - Move Smart, ASAP DBA Chicago Moving Service
Note DOT# provided is not a real number! Move Smart will take your money & run! Phone #'s on proposals are not working #'s, Email I received from a Chris Ocean Is NOT a real person, again phone #on email sent to me is NOT a real #, they left off last #.
IF you are able to get ahold of a live person, know that once you are off the phone they will not pick up any more calls. They screen numbers. I had to use another person phone to get a live body, Jessica, whom said she would investigate never heard from.
NOTE, important DO NOT USE Move Smart! This is most important, single women & or Kids present do NOT use Move Smart and beware of ASAP Services Inc. Chicago Moving Services! Great chance you will not be safe!
Man arrived demanding cash, would not take CC as I had confirmed. His demeanor forceful, obviously NON-Respectful of women! Would not provide identification on himself, upon research company ASAP Serviced 9510 Lawler, Ave Skokie, IL 60077, illegal immigrant whom I was dealing with!
I packed everything, they didn't place packing covers, plastic wrap nothing, would not even disconnect stackable washer / dryer nor would they help to move it for me to disconnect. All my furniture is ruined, stackable W/D broke they did not disassemble top/bottom! ALL my well made furniture / real wood, couches are now worth nothing. I am estimating $11,000 in damages, and this is being nice.
I have not only disputed with my bank, I filed a complaint with FMCSA and Home Land Security! Still in search of additional sites to ensure others are protected!
All of these people need to be held accountable. I would encourage others with similar experiences to do the same. ON BBB Douglas Hendricks, Owner/Manager, one has to wonder if he is proud of his operations? OR a true person?
SOUTH FLORIDA SUN SENTINEL |
AUG 17, 2018 AT 4:00 PM
Feds: South Florida-based moving scam bilked more than 900 customers!
I wish I would have found this article first, however there is time to assist others and hopefully they don't make the horrible decision I made! So will be reaching out the the Sun Sentinel and see if they would be interested in another investigation.
More and more I find there are many others just like me, who too can file complaints with additional organizations and Federal Government.
Best of luck to you, I hope my message assists not to use either of these "companies".
Horrible Experience
Not a moving company...
They are a broker and they hire absolute terrible moving companies. Worst experience ever. Told us the truck got in a crash and all of our stuff was damaged. Then a driver called us and said it was put into storage. Lying constantly. We actually had to call the cops to get ahold of someone at the company. DO NOT USE THEM. Was quoted a number on the phone, then when the movers showed up, they added $6000 to the total. Complete SCAME.
Pricing
When I talked to them they quoted me 2200 then when they called to comfirm it was 2900, when they came it went to 4000, they do not stand behind their prices, and was told it was up to me how I wanted to get the rest of my furniture because that price would be more if they took all my furniture so I had to leave some behind.
BEWARE: Fraudulent Brokers that hire Fraudulent Moving Companies.
BEWARE: This company hires moving companies that just try to scam you when they arrive. I am still fighting to get my $1000 deposit and $400 move date fee returned to me after I flew to Los Angeles to have my things moved across the country only to get stuck in California for a week and ultimately MY STUFF was NEVER moved and I had to keep it in storage. The 1st moving company they hired claimed to have gotten a “flat tire” in route to meet me (which I later found out from the 2nd moving company that that was a complete lie). I had to stay in California for 6 more days than expected waiting for them to dispatch a new moving company (which meant more expenses: hotel, rental car, flight changes, etc.). Only for the 2nd moving company to arrive in a 16 foot budget rental truck that holds less than 700 cubic feet and try to tell me that it magically held 1100 cubic feet so I had to pay for an additional 400 cubic feet of space (almost an additional $2000 dollars). I immediately called them out (and so did my storage company since they were onsite and witnessed the entire ordeal) and said they were clearly lying and trying to scam me. The moving company refused to take my things and unloaded everything off the truck. Meanwhile I was in contact with Move Smart the ENTIRE time. They apologized profusely and said they rarely work with that moving company (another lie since others have called out the same company for fraudulent business practices). Move Smart told me they would dispatch another moving company on Monday (it was now Saturday evening and I was still STUCK IN CALIFORNIA WITH MY STUFF). Sunday arrives and I feet a call from Move Smart stating that they cannot fulfill my move anymore and I need to now find my own moving company AND they offer me $500 but refuse to return THE REST OF THE MONEY I’ve already paid ($1400). I wound up having to put my things back in storage and travel back home after wasting over $1500 on travel expenses (hotel, flights, rental car, etc.) on top of the $1400 I already paid Move Smart for performing ZERO SERVICES AND HIRING FRAUDULENT MOVING COMPANIES. BEWARE. They are FULL OF CRAP and in the business of SCAMMING YOU instead of helping you move. They take an already stressful situation and make it 10x worse. Just read the other reviews on ALL OTHER sites and the BBB. I have hired a lawyer and have contacted the BBB to assist in resolving this matter.
Run. Find a real company. Not this company.
Most rude company you will ever deal with. Two estimates $2500 differences. Kevin Norwood called me a "rude woman". after I advised him twice that I did not have time to do this right now. Then Daniel calls says he is owner, refused his fed tax #ID, refused his last name, refused to confirm full address of business. He started over talking and yelling at me. I would not every recommend this company what so ever.
Location (per phone call on caller ID) Boca Raton Florida.
Customer service.
DO NOT USE THIS COMPANY!! They Gaunteed a pick up of my things, I get an email the next day saying they were not going to be picking up my things. I call the sale person John King, can't get a hold of him by phone or email. I talk to another man and he says "I'm so sorry, I'll call you back in about an hour once I figure out what's going on" (no call back). The day of my supposed move date someone calls me to verify my inventory order. I call customer service and speak to Chris, he says he's going to call me back in just a few minutes after he figures out what it going on. 2 hours later I call back to be transferred to his voice-mail; I leave a message. So I call back again just to be transferred to another empty phone. I call back once again spoke with Peter who was also less than helpful. He transferred me to Chris's VM. At this point they are just dodging my calls. By the good graces I get Chris on the phone (my boyfriend called from his phone) I re-explain my situation, and all he has to say was "it was a miscommunication they aren't able to service your move." Which is all I wanted to know. Why would a 2 sentence reply be so hard? I have never in my life ever been treated like this. This is the worst company I have ever dealt with, they have no manners, no work ethic and by far the most horrific customer service. This is not just about them being busy, this was pure laziness and inconsideration. I warn you, do not EVER use this company!!
My move.
I would give this company and their subcontractor, US Movers, a negative 10 if I could. Long story short, they quoted me a price and on the day of the move the price was $2500 more than the original price. Granted , I had a FEW more items than originally listed, but not that much. We were moving from Texas to Tennessee, so timing was everything as we had a closing date on our new house of 6/26/2020. the movers came on 6/24/2020 as agreed, and we started our move. What they didn't tell us at the time was that our truck was going to Dallas and our belongings would sit in a warehouse until it was economically advantageous for them to deliver to Tennessee ( waiting for two other households belongings to be loaded), They told us it would be 5 to 7 business days from 6/24 until we got our stuff. Ok, that was reasonable. However after the 7 business days lapsed I started calling and emailing them daily. First, no one answered their customer service number for 2 or three days, finally got through, and they had no idea when we would get our stuff. Mind you , we had minimum clothes, etc, and two army cots to sleep on. I kept calling and emailing daily with no response from Movesmart or US Movers. We had no idea where or when we would get our belongings. I finally got through on email and phone with US Movers on 6/30 and they told me it would be 5 to 7 business days from 6/30 when we would have our truck , but they couldn't guarantee it. I told them they said it would be 5 to 7 business days from 6/24, and they could not recall that. Needless to say, we were more than angry, and let them know that. Finally on 7/8, they called and said we would have our belongings on 7/9. That is 15 days without our entire household belongings. These companies are just the worst I have ever had to deal with in my 69 years on this planet, and warn everyone NOT TO USE THESE PEOPLE, THEY ARE HORRIBLE, UNRELIABLE, UNPROFESSIONAL, RUDE AND INCOMPETENT.
Nightmare.
Set up my move with move smart was guaranteed a pickup time and delivery, never did they mention that they are a broker company that sells your contract to third parties that you did not talk to or have the opportunity to research. They were 2 days late and showed up at 8pm when my pick up time was from 10am to 4. The company that showed up up charged me by 3 grand what I was originally quoted and ruined multiple pieces of furniture and made me wait almost a month before delivering my stuff to my home. When I called movesmart to talk to someone the night they showed up to pick up my furniture no one could be reached on phone or by email. After calling every day multiple times a day for a week finally got someone and they pretty much said there is nothing they can do. They black mail you in that way because they know they have you right where they want you because the company shows up and they know you don't have time to find another mover in time so they up change everything. Worst experience of my life.
Never followed through with move.
I set up a move with Move Smart about a month in advance. They tell you you get a early booking discount the earlier you set up. So I was fooled into thinking everything was set and good to go. Three days before the move the driver called me and asked if he could pick my stuff up (long distance NH to PA) on Friday (originally scheduled for Sat/Sun). I said no problem better earlier than later. So I rushed to get my things packed. Then on Thursday I get a call from the driver telling me that he’ll be there later in the day. Ok even earlier I can manage. Then I receive a simple text with a phone number. At 10p Thursday night I’m told his truck is full and I won’t be able to have my things moved. So I call the number and it is a dispatcher not associated with move smart that tells me move smart is just a broker. They tell anyone they can do the move and just cross their fingers that a driver is available to pick up your load. So the dispatcher told me I couldn’t get picked up until Tuesday (no trucks in my area until then. So Monday night comes and I hear nothing telling me about pick up and preparing me for my move. So I call the broker to demand my money back and now no one wants to answer the phone. Move smart never delivered and has not refunded my money or answered my calls/emails. I advise you DO NOT USE ONE OF THESE BROKERS, they just want your deposit. Find a local mover like I ended up doing. It may cost you more but the service is worth it. It’s been a week and I still haven’t heard back or had my money refunded.
A Total Mess.
Save your money. These people were set up to move me from to New York but they were hugely unprofessional, barely even arrived on time and had some of the nastiest phone agents I've dealt with in a really long time. Look for a new place that is local (the national movers have so much overhead that they charge a lot). I had a friend who rented for $400 dollars less by picking a smaller, only East Coast mover. These guys were jerks.
Worst Service Ever!
Run as fast as you can away from this company. My 84 year old Mother was told her belonging would arrive two days later and now 7 days later we still do not have anything. They farmed the move to Imperial Movers. They never bothered telling my Mother that they were merely brokers.
Dont try to call them they are rude and you will never reach your original sales person.
Original price went from $2900 to 5700.
Pretty good move and saved some money.
We had to move a small amount of furniture and boxes from Houston to Chapel Hill. Move Smart contacted us gave us a good price and we excepted. Not everything was perfect but all in all I would use them again. The price was good ,the movers were courteous, they did everything they said they would do. One box was missing but they found it and sent it to us. overall it was a satisfactory move. Jessica and Customer Service were very helpful. We will use them again.
They Lie.
Long distance move central Ohio to Florida. I'm embarrassed that I used this company. I always tell my kids, if it sounds too good to be true then don't buy it or believe it.
In the end, you will get your stuff moved. It ended up costing us over 3 times the quoted price. We sent pictures of everything we were moving with descriptions. Just don't use them, you will save yourself a lot of grief.
Oh yeah your stuff will come when you get to your new destination. You must be patient. Any time frame this company gives must be taken with a grain of salt.
And since your stuff will be stacked up a few items may not arrive in the best condition. And it gets packed / moved to other trucks so damage occurs there too.
Just don't use them. If you read only a couple of reviews believe the bad reviews on this company.