On this page you will find reviews on the company Move Smart Relocation from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Move Smart Relocation – 1.4 (calculated based on 90 reviews).
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They lie.
I should have read the reviews first. When I contacted th is company, the first question I had was whether they could give me a guaranteed delivery date. Pick up date was flexible, but I had to have the items delivered on a particular day when someone would be there to accept the delivery. I was told that was no problem. The pick up date was scheduled with the purpose of allowing delivery on my requested date. Then, on the delivery date with my person there waiting we find out that that was recorded only as the "first available" date to deliver and the items would show up "sometime" in the following week. I was told they "never" guarantee a delivery date, even though the did. I had even confirmed it with the person who picked up the shipment. Customer service is non-existent. calls and emails are not returned. I am still waiting to find out when they will deliver and will have to hire someone to meet them when they finally decide to show up.
Absolutely Horrible.
DO NOT USE THIS MOVING BROKER.
Absolutely do not ever even consider using this company. Ever. For anything. We booked services for a move two months in advance. We paid our deposit with promises for a picky up and delivery date with same day service. They gathered square footage to ensure we had space on a truck. Being anxious after reading bad reviews - we called at least 4 times to confirm we had the correct space reported. We never got a call "5 days prior to the move" as promised. We call the day of the move and was told they wouldn't be there until the next day (they give a two day time frame on the contract). So then we waited for the next day, the movers came and told me they were a last minute booking (so this was NOT scheduled as we were lead to believe). The contracted movers then told me they couldn't fit all of my stuff let alone my sectional - which we confirmed with MoveSmart at least 4 times prior.
The contracted movers then told me they would take our belongings to another state where it sits for up to 21 days and THEN gets delivered. This was after multiple confirmations from the broker company, MoveSmart, that we had same day delivery. Then, after the contractors refused service MoveSmart attempted to set up another delivery date. We had to be in our new town that weekend so there was no point - so now we were out the $599 deposit AND uhaul fees. Our multiple voicemails, texts, and emails to customer service were never answered - save one customer service rep Brandy.
They claimed we denied the move even though we had documented proof of the contracted movers refusing. We were never refunded our deposit. This place is an absolute scam. They have no integrity and deplorable customer service. We were skeptical of the negative reviews but these hold weight. I'm also convinced the positive reviews are probably fake or made by employees to counteract all of the negative reviews stating the exact same problem we had.
Absolutely the most unethical, sliver tongued, vile people who I would not be surprised if they make their living off of the "non refundable deposits" since they do not tell you that the only way to cancel is within 72 hours of the initial phone call of setting up a move.
In times like these it is imperative to treat your fellow human with respect, decency, and ethical behaviors; All of which Move Smart is not. There was nothing Smart about using these people and I hope that not one more soul makes the same mistake that I did for trying to find an easy way to move my family 5 hours down the road.
My only hope is that this "company" soon files for bankruptcy and that Paul, Jessica, Josh, and last but certainly not least Barbara can learn to be serviceable upstanding citizens in their community.
Really disappointing.
I’ve never left a review for anything so you know this must have been bad. I booked my move 3 months in advance. They told me they would call me 5 days before to discuss the logistics. I felt like that was cutting it too close, but they assured me that was normal. 5 days before..no call. So I called them. They then took my inventory and said the price would not change. BUT they still had no idea when the movers were coming. They said they would let me know the following day. NOPE.
They finally called me the day before I was to move and told me they would be there between 9-1. The next day I was very stressed, but patiently sat on my couch until 1pm. No one came, no one called. After I called numerous times, they said that the driver would call me. He called to tell me they were 2 HOURS away, making them 3 hours late. I called MoveSmart in tears because I was supposed to drive 8 hours after the move and obviously I couldn’t now. The customer service representative, Jessica, was so incredibly rude and said since they were still coming, she couldn’t offer me any sort of assistance.
They ended up coming at 6, so 5 hours late. Then the movers informed me that they couldn’t park outside of my house even though I had been holding a space all day and I would be charged for long carry. I would also be charged for stairs because the limit is 12 and I had 14 (they included the steps to my front door). And then they were going to have to charge a packing fee because I had a bag of hangers. I had called 2 days prior to make sure that was okay, was told it was fine. So now I’m paying $500 more than originally agreed upon. And I can’t do anything about it because I have to move that day. I’m a teacher and I was already paying an entire paycheck for this move. Because of this I was not able to even buy groceries when I finally got to Austin.
I am so disappointed with literally everything about this move. I now am apparently waiting 7-14 days for my furniture to arrive so I’m sleeping on an air mattress for now. I hired movers to take some stress off of the move, but they created so much more stress than I could ever have imagined. Now I realize it would have been cheaper and less stressful to sell my stuff and buy all new furniture. Truly awful experience with atrocious customer service. The movers at least were nice while they were price gouging me.
Do not use.
I don’t like leaving bad reviews but this company made it clear how they handled there mistake. I reached out provide them with several quotes from other companies. When moving day was here they lied. I was charged $1,600 more then my quote. The company said to me yes we know there was an issue we fired Mike the guy who set your shipment up. We found he was messing with quotes to win business. But that’s not my fault. Instead of taking ownership they sent me nasty messages saying I signed the contract they screwed up. What he told me doesn’t matter nor does the fact you stated you know it happened. They are refusing to fix it and putting the cost on me. I had to pay since the moving company wouldn’t finish loading the last of my items till I did. They hold you hostage and then screw you. Don’t use this company. I am reporting them to the military and every other onscreen I can find. I have never in my life seen a business treat a customer this way when they clearly know they are at fault. I have emails and records showing everything. Still I get we will not do anything that it’s my fault after they already admitted they know it’s theirs.
Move from Cary NC to Frisco TX.
Peter and his team worked carefully but efficiently to move everything out of my apartment. Really efficient and professional staff. They were really very fast. Gave us all the costs upfront and gave an estimate for total time they would take for the move. Nothing was lost or broken. No hidden fees.
Moving broker.
This place is a deceptive company
#1 they are not a moving company they are brokers
#2 they lie
# 3 they hire crooks to move your furniture
#4 the movers load your belongings and then demand cash for more than you were quoted
# 5 if you get your belongings they will be damaged
#6 they loose your belongings after they get more money ? from you
#7 I rarely do reviews but they need to be stopped
Buyers beware ?
Do Not Use This Company!!
DO NOT USE THIS COMPANY!! I REPEAT, DO NOT USE THIS COMPANY!!
This company was terrible. Initially they seemed great but after paying my deposit it was downhill from there. The pick up was semi-organized but still not great. I waited 10 additional days on when they said they would deliver. They proceeded to arrive at 8.30pm to unload the truck. 50% of the boxes were damaged. They did not take care of boxes with fragile stickers (which I added to every side of those boxes to make sure it was clear). They said they lost the hardware to my bed so left without reassembling it as stated in the contract, leaving me to “figure it out”. Those were the exact words of the delivery men. The delivery men don’t care because they say it’s not there problem it’s on the company. They also proceeded to charge me extra just because they could, or so it felt that way. Don’t even get me started on the customer service. I made my claims the day after delivery and I’m still waiting to hear back, shocker! If you got to the end of this review please take my word for it and DO NOT USE MOVE SMART.
Unprofessional Awful rude people.
Horrible customer service! Brandy hung up on me very Unprofessional rude to say the least , stay away from this company They lied in the beginning to make a sale and then they say it will take 10 days plus to get the stuff they help you move!! and will not refund your money when they did not provide a service. Not only was I hung up on but no one will return my call. They're scammers!
Victoria Lasky.
The Move Smart crew wanted to make sure I was happy with the service and make sure I was not rushed and the inventory was right. On moving day it was perfect. I wasn’t charged a penny more because of their work tactics they stick to. I could not afford more than we agreed on and I wasn’t charged even a single extra penny. Really well done guys.
Excellence.
These guys from Move Smart were wonderful to deal with.Andrew , in particular, was very professional, communicated very well with us and the price was great compared to other moving companies. I am extremely happy with the service. This is the type of service that I would recommend to anyone out there.
Quality.
Very professional made this process very easy for me spoke to a gentleman by the name of Daniel and he got me a great deal on my move and they delivered everything he told me that they would Nj to Florida my items got shipped and staged in my new home in 4 days call these guys I would recommend to anyone.
I would Use Them again.
I would use them again!! The whole Move Smart crew
Was very nice, and they helped us with moving process detail and they really gave us a lot of directions for the move. The whole team was professional and friendly. The one that coordinated everything up was great and then the two other people that he had working with him were awesome.
NY to FL.
I hired Move Smart to help me relocate from New York to Florida. Pretty simple process, they asked me what furniture I was taking and they gave me the actual price along with my car. My car was picked up the day before my move took place and they both arrived in Florida the day after I arrived. I had gotten prices lower and significantly higher, but they definitely made me feel comfortable enough to give them my business. I was actually pretty impressed with how professional the movers were.
A good review for a good company.
Hi my name is Michael Urbish I am here to let you know at 84 years old, I needed a full service moving company to do everything for me. They came in and packed every item in my home and then loaded the truck. I moved from San Diego CA to Cary NC to be close to my kids and grandkids. These fellas gave me great service and stayed within my budget for the move. Douglas and Daniel were very detailed and not a thing went wrong. Just moved into the new place 2 days ago and all is well. It took a week to get the stuff there, which was significantly quicker than what I was originally told. A guy names Jack kept me in the loop throughout the week and not a thing was damaged. I was terrified to Move without my wife around or the fact that I hadn’t moved in over 30 years, but I would highly recommend using Move Smart in the future to anyone looking for a quality company.
Amazing Customer Service!!
I contracted Move Smart to move me from NY to FL just 3 days before moving day. As it turned out, I ended up having to cancel the move and they were kind enough to refund most of my deposit even though the contract stated differently.. This outfit is managed by a bunch of gentlemen! I dealt with Mike and Jack and they were both fantastic!! I will be using them for sure, if the need arises!