MoveCorp

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1. Loss, Damage, Settlement.

   Movecorp of Walsall you may have read created confusion, loss and damage for me and my goods coming from Italy.
   They would accept no responsibility and denied just about everything.
   We sued them and the statements provided by the company were somewhat evasive, they mentioned various records, work, collection and delivery sheets and photographs. Strangely, none of their sworn statements could be backed by evidence.
   Movecorp attempted to frighten me by claiming that the defence of my claim would cost £25,000, which I would have to pay if the case went against me.
   In the end the court ruled in my favour as the whole defence was based on falsehoods and wishful thinking. They were ordered to pay my claim and my costs.
   Legal fees alone, their £25,000 and my £7,000, must have hurt, £32,000 in all plus my award.
   Do not use this company.

   

2. Disgusting service I wish I had read reviews.

   2 months late, no communication, extra hidden costs that aren't disclosed and unorganised.
   I don't even know where to begin with this review i'm so shocked and repulsed by the service I have received from this company.
   Initially they're lovely, the quote seems great and they're helpful, the moment they have your money which they take in full in advance everything will change. Pickup of my item which I was shipping to Australia was scheduled but when it came to the day I couldn't make it to the pickup location and I emailed them at 7am to let them know not to send the drivers as I could not attend. Despite this they sent drivers to the location for the scheduled time of 11 despite the fact they would certainly have been aware I would not be there. So there is another 75 pounds of course! to rebook. I was told a new pickup day and then had the men arrive the day before unannounced and confused even though I was told they weren't available on that day. Had to organise for a third time the correct pickup day where pickup finally occured, in a very rough manner. At this point i'm relieved, i've been told 8-12 weeks for my item to arrive and i'm off to australia. Still not impressed with how pickup went but wanting to move on. Now we get to the 12 week mark and i'm excitedly waiting to hear from the company advising my items arrival (i have recieved not one scrap of communication at this point to the contrary) So I send an email to my agent asking when to expect my items arrival.. NO REPLY FOR A WEEK we have now passed the 12 week mark, and I recieve a reply "sorry your item was only shipped from our warehouse YESTERDAY will arrive late january (2 months past 12 weeks) She didn't even bother to reply to my email because she would have told me at 12 weeks it hadn't even been shipped yet. I'm disgusted truly. My item has now finally arrived in Australia and I have now been sent an extra charge of $99 (again not disclosed prior) that I have to pay as ransom for my item to be finally delivered out to me. Whenever that may be. I would not have shipped my item at all if I had known of any one of these little added horrors. I'm only in Australia for the year and have already wasted 5 months waiting and been overcharged. Foul and a scam. DO NOT USE.

3. Disgraceful.

   Engaged Move Corp U.K. to air freight furniture to Australia in time for Christmas only to be told that the consignment has been shipped and won’t arrive until mid-January. Paid £xk for this service. Not heard a word since 22 November. Shockingly bad service.

4. Horrible experience.

   I had to move from London to Sweden. They were extremely polite before the payment and after I paid, they kept lying to me. Delivery was 15 days late with no one to unload. Just AVOID them. So so so unprofessional.

5. Transport of boxes UK to Northern Italy.

   I had several boxes moved from Lancashire to the Province of Mantova in Italy.The payment & pick up went ok.The problems were @ the Italian end,where inexplicably the Italian company who were doing the final delivery changed the post code on the address to a post code for the City of Mantova & then said they couldn't find they address they had put on the boxes.Following a phone call from my Son, who was the recipient,they changed the address on one box & delivered it.Following several E-Mails to movecorp we finally got the rest of the boxes correctly re-addressed.The remaining boxes were then delivered over a two week period in three seperate deliveries although the final two boxes were @ one point lost.We were basically asked by Movecorp to prove that we didn't have the two outstanding boxes because the tracking system showed them to have already been delivered.This subsequently turned out to be erroneous,because the boxes were found & delivered about a week after they first claimed they had delivered them.They were extremely badly damged,although the contents were ok as they were not delicate items.Movecorp only acted as a post box,they had subcontracted the delivery to DPD,who in turn had subcontracted to an Italian company,BRT.Movecorp basically passed on information requests from DPD,requesting information on box sizes,contents,value of goods,even though some of the information was already in their possession.To get our final delivery we had to identify by box code consignment the two missing boxes for movecorp,they seem to have no idea which ones were missing.Overall a very poor experience & I certainly would not use Movecorp again.

6. Worst service ever.

   I had 80kg of personal items to send from London to Australia. I paid for airfreight door to door service and paid £750. I was expecting to get it delivered within the weeks. It ended up taking 6 weeks and I had to call up everyday to push it along and get an update. The service is sent over to third party provider called Transglobal. Transglobal could not give me clear answers as to why it took so long. I then found out that someone had created 2 cases for my delivery. I then found out that they were looking for my items in the warehouse whilst in fact it was already in Australia at that time. I was then asked to provide itemised list to Australia then again by Transglobal. The whole process was terrible. I have used Movecorp in the past as I move for work a lot. Never again.

7. Never again. They didn't care AT ALL when they lost prized belongings.

   I moved with movecorp from Scandinavia to the East Coast
   with no problems 5 years ago so when the time came to move back to Europe I enlisted them. I so regret it. They lost several of my boxes containing irreplaceable photos of my deceased mother and other keepsakes, things that insurance is useless for. The worst was their reaction. They simply didn't care. Emails went unanswered and answered week later, no apologies..nothing. It was a heartbreaking loss for me.
   They outsourced to at least 4 other companies throughout the process of my move this time around. It was only two companies involved 5 years ago. They've simply gotten sloppy.

8. UK to Germany.

   Such a terrible organised move.. The front end leaving UK went well, then all went wrong.. being lied to, no communications with Move Corp, calls being avoided.. at the end the lorry came unscheduled 10 days late with out a team to unload. The unloading we had to do and organize ourselves. Just terrible move.. poor organisation and poor communications.

9. Avoid at all cost.

   Came to pick up my boxes out of the time slots.
   No information about the whereabout of the boxes for weeks. Changed the delivery date 4 times (with no warning - did not call to say they were not coming - I had to call them several time per day). At the end it took 5 weeks for them to deliver my boxes from UK to France..
   One of the people I spoke to asked me to remove my bad review (on another website) for a cost reduction. Another person of the company threated me to send my boxes back to the UK if I was not home to collect them (on the 3rd date they gave me) and they did not delivered the boxes on that day..
   The all experience has been very stressful for me and my family. The way the team speaks to their customer is absolutly shocking.
   Will NEVER use them again.

10. AVOID! I have had a terrible experience with Movecorp!! Poor communication, lengthy unreasonable de.

    I have had a terrible experience with movecorp and would definitely not recommend!
    No problem with the pick up and payment. We were promised delivery within 6-8 weeks. During this time there was zero communications or news with any updates. Over 2 months later now I am told that there has been a paperwork issue and our things are not even en route yet! No explanation why nor offer of partial refund..
    I made a number of requests to escalate my issue and I was never given a person or contact to escalate my issue to get an answer or resolve.
    I would avoid Movecorp in the future and not recommend anyone to use their services. Very unprofessional ..

11. A catalgue of delays and errors.

    The removal men did not turn up on the agreed day and as it was a public holiday in the UK so nobody from Movecorp answered the phones or emails. This means we wasted a whole day sat around from 9.00am until 18.00 waiting for removal men who never turned up. The delivery was then not made within the selected one week time slot we had agreed. To add insult to injury we were erroneously charged twice for insurance due to their admin error. A month later they have not credited me for their duplicate payment they charged to my credit card despite emails and phone calls.

12. Extremely great.

    Their customer relation,communication and service delivery was just outstanding!! Fast delivery and easy to work with.
    I really appreciate the good approach of moving content. I will certainly recommend.

13. Extremely poor service. Stressful and incompetent.

    Extremely poor service. Not only inexcusable delays due to poor vehicle fleet with no immediate replacements but also losing items (expensive and pretty big ones).
    
    A good idea is to insure all your items, but not with them. They will apply the contract until its last consequence with no mercy or consideration for the client. So if you do not insure the items you might get 40 GBPs per item if so. In my case still nothing and still waiting for feedback on where my items are, not even have been classified as lost after a month of its delivery.
    
    Very fast by collecting your money, one of their clauses in the contract explains that they are not liable for delays (no matter the length of them or the cause of them) so the customer gets no guarantee on when the items will arrive. At all. Even on agreed dates when they do not show up they are still covered and will not give any of your money back.
    
    They will also challenge you by phone and argue.
    
    I hope that if you are reading this is not because you are already experiencing something similar. You can try also the removals ombudsman service. In my case and due to this kind of contract signed they could not do anything being the court the only possible mechanism to claim what is yours. And with no guarantee for winning it.
    
    Just think a little bit about the bad reviews you see online against the five star reviews and take your own decision. It is cheap for a reason.

14. I have no hesitation in recommending them most highly.

    Having used this company before for the previous move, it was logical to use them again, given how helpful they were in getting us out of the previous packing bind, which happened again this time. I cannot fault their patience and kindness in dealing with our problems. They were very easy to keep in touch with at the office, and most courteous. They turned up on time on both days and got straight down to business, with no time wasted. They took the stress of the move away. I would highly recommend them.

15. Poor all round!

    Movecorp were very poor. The service was so poor to write in detail I have to bullet point it:
    1. Misquoted as person on charge came back from long leave and so didn’t know current rates. Upped cost.
    2. Misquoted as told me insurances rates changed but in fact they were quoting from wrong item list. Tried to up cost but had to constantly have to correct them.
    3. Quoted 8-12 weeks pick up to delivery. It took 6 months!
    4. Damaged property and when quoted only paid 50% of value written.
    5. Didn’t itemise the property packed. So customs had to delay delivery, possibly having to unpack and itemise the property themselves.
    6. Never responded to queries immediately and when done was done with short, unreasoned answers, and no help at all.
    
    In essence, expensive, misquoting, poor customer service, late and poorly handled property!
    
    I have relocated many times and Movecorp has been the worst by far! I would strongly recommend to avoid!