On this page you will find reviews on the company Moving Pro Logistics LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Moving Pro Logistics LLC – 1.4 (calculated based on 36 reviews).
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Moving Pro Logistics Doesn't Even Deserve 1 Star.
EVERYONE --- THIS "COMPANY" NEEDS TO BE SHUT DOWN IMMEDIATELY!! DO NOT GIVE THEM ANY BUSINESS WHATSOEVER!!
Moving Pro Logistics is a fraudulent company, based according to the address they list on their website, https://movingprologistics.com/ , in someone's residential apartment in Fort Lauderdale! I filed a police report for their culpability in the events I will soon relay here, on August 1st and August 3, both in my California hometown (where they were supposed to coordinate a moving pickup), and with the Fort Lauderdale Police Department, where they are based.
I booked with Moving "Pro" through a man named Ryan Franklin ("Senior Moving Coordinator" 786 539-5754), who welcomed me with an emailed welcome package, formal estimate and contract. My move was from Northern California to Delaware, and the estimate for moving our 3 bed townhome was going to be some $5k, which is really a good rate. Too good to be true y'all! Ryan sent me over to "customer service department," which I now understand is some woman sitting in the same apartment as the other crooks. She also welcomed me, and gave me a receipt for my deposit to retain their services, amounting to $1,840. She assured me that someone would give me a call in the weeks before our scheduled move, which was to take place on August 1.
On July 23, a scumbag by the name of "Greg" (if anybody knows his last name -- please share --- I would like to thoroughly drag him and any reputation he has left), texted me to set up a call that day. He later called and we took an even more detailed inventory of all of our things we were moving across country - even more detailed than the initial call with Ryan Franklin. During this call, I added a few small items to my move, and Greg informed me that because their rates depend on cubic square feet I need to make another payment to keep my account up. I actually felt relieved to hear this, because my gut told me that the initial quote was too good to be true. I did understand that this was a rather snaky sales approach, increasing the estimate in this way, but it was still a lower rate than most other companies we researched, and the transit time to delivery was really ideal. I was willing to pay another $1,500 at that time, which would mean my final payments at pickup and delivery would be a little under $2,000. We also loved that our first deposit of the $1,840 was payable via credit. But on this second call, Greg told me that "due to covid-19, credit card processing was not able to process their customer payments" things were "delayed," and they required a direct payment. Greg mentioned zelle payment directly from my account would be preferable. I have learned a huge lesson with this ordeal. When this hogwash was entering my ears, I felt that it was lies, and it made very little sense. I should have stopped working with them at this red flag, but again, we had never made such a move before, or worked with moving companies, no less moving brokers, as Moving Pro Logistics claim to be, and not wanting the added stress of requesting a refund or potentially losing money we already paid, and being verbally assured by Greg that questions I raised about the sneaky language of their contract meant that their customers would be protected (lies!), we foolishly continued working with them, and sent them the requested $1,500 via zelle. I nothing short of regret doing so!
At the end of this call, Greg assured me that they would have movers out to our home on the 1st. I told him this was very important because we had cleaners coming that same day, would then meet with our landlords to close out our lease, and had hotels scheduled for that night, and a cross country drive booked after that. He assured me that was no problem and they would definitely call me on July 31st to give me the exact timeframe they would come to move me out on August 1st.
On July 31, NO ONE CALLED ME! I called them instead, repeatedly, on all numbers associated with their SCAM. NO ONE ANSWERED! I emailed all persons associated with their scam, no one responded! I called Greg's cell phone (754) 246-6684 but he ignored my calls.OnAugust 1, no one showed up & no one has EVER called me since!
Look on the Better Business Bureau (they're not accredited!) and verifiedmovers.com. All horrible reviews stating that these scammers have actually either directly ROBBED PEOPLE of all of their belongings, or else hired shady local movers that even NEVER DELIVERED PEOPLES' STUFF!!
Read more at verifiedmovers.com and the BBB website. I am so happy I filed multiple police reports and will drag them on every review site possible and the BBB in the hopes that other good people don't get scammed and left with a huge mess to clean up, and that they can be stopped and justice will be had.
Scammers.
Where do I begin. Let me first off start by saying DO NOT BOOK THIS COMPANY. I pray that people will google reviews on this company before giving a deposit/funds of any kind and DEFINITELY before trusting them with your personal belongings. I spoke with Brian on the phone and he was so convincing. Sounded honest and I was excited to give a small business a chance for a decent price. The very same day after doing some research I saw all these terrible reviews and immediately decided I was going to cancel. Only a few hours after paying a $517 deposit I submitted my written cancellation form like their contract states to do within 48 hours for a full refund. When I tell you for the next 30 days I called left voicemails and played tag with “customer service” otherwise known as Chloe (786) 496-9301 who BS me and dragged out my refund with every excuse possible!! From an employee so call having covid to her not seeing my emails to them having to “verify” that they received the funds after the transaction being processed for weeks! Etc..Our last call she hung up on me and I called my bank right after to submit a claim. I’m still waiting the 10 business days for the result but I pray I get my money back. Even if I don’t I will still be reporting them to the police for theft of services. I feel really bad after reading how much more money others lost or even personal property stollen to these CROOKS. I hope this review helps someone in the future from making the same mistake I did.
Scam - This is a Class Action Lawsuit waiting to happen.
Moving Pro Logistics hang themselves out as a "Moving Carrier" when they are actually "Moving Brokers" - they tell you what you want to hear then after you book and they have your Credit Card .. you done. Some "Guy" in a van pitches up (or may not) with a "Post contract" which he presents as a receipt after the goods are loaded on the van - your now done again.
Scam Scam Scam Scam.
Long distance Camden, Maine to Denver, Colorado
This is a scam company - DO NOT USE - we paid deposit - movers picked up all of our belongings and never delivered them - do not answer phones & if they do they tell you they will contact movers “as a courtesy” which they do not.
Fraudulent scam beware.
This company took our money thousands of dollars. we were lied to so many times and still do not have our belongings. Picked up from AZ June 16 by Bulls moving who they hired. 45 days and we still do not have anything no beds furniture clothes personal belongings etc. No phone calls back they have robbed us and stole everything. Total nightmare and they should all arrested for fraud.
Run - Scam- Run.
I don't even know where to begin.
We were going use them for a move from PA to MO, they said they are not a broker, that's a lie - they are a broker.
Put a $1300+ security deposit down, asked for a refund 12 hrs later via email because something told me to look up reviews for this company!!
I WAS HORRIFIED!
In their contract it states you must ask for a refund in writing and you have 48hrs to do so - you will get your refund minus 10%.
Ok, fine. So literally 12 hrs after down-payment, I wrote an email requesting cancelation and refund of down-payment. I ALSO CALLED MY BANK AND STOPPED PAYMENT IMMEDIATELY after writing the email (follow your gut).
Thank God I stopped payment and reported fraud, because it's been several days and I haven't heard anything back..
THE BBB ISSUED A WARNING ON THEIR SITE REGARDING THESE SCAMMERS ON JULY 28TH, 2020.
I really dodged a bullet and I have the reviews to thank for that!!
Scam, Scam, Scam.
Do NOT use this company. It is a SCAM company. They took a deposit of 1K and never provide the service. They do not answer phones. Five days after the pick-up date and they have not showed up yet. SCAM, SCAM, SCAM, SCAM.
Scammers!
SCAMMED An 80 year old woman- they are a broker That falsely advertise as a mover- your move will more than triple if you use these POS because they contract movers and the mover charges more. They got paid $2000 TO contract a mover that charged another $5000. Idk how they sleep at night!
Do Not Use This Company.
This company falsely represents themselves as movers. They are moving brokers and contract out to other moving company's. I was told I would be called the day before the move to be given the time the movers would arrive, and then called the day of the move an hour before the movers would be at my address to move me. They quoted me a price for the move and Joe told me I still had plenty of room in truck to add more items as I was only moving a small 1 bedroom apt. I signed a contract to be moved between 5/23/20 and 5/25/20 and paid my deposit. The next thing I know another company is contacting me saying they will picking up my things on the 24th or 25. I had back and forth conversation with both companies over the course of a week. I had to drive back and forth from Missouri and Oklahoma twice due to movers not showing up on agreed upon days. I was assured by Marley that movers would definitely show up on 5/28/20 to move my things. I drove yet again back to Missouri on the morning of 5/28 to be moved and no one showed. Finally the other company called to try to set a move for 5/29/20. When I told them this was unacceptable as I had been waiting for them to move me for almost a week, they stated they had just received my contract that morning. I called Moving Pro Logistics and told them no one was picking me up and that I wanted my deposit back as I couldn't wait another day to be moved. They then told me they would not refund my deposit. I ended up having to rent a truck and movers in Missouri and Oklahoma. I tried again after my move to get my deposit back as no services had been rendered and both Marley and Chloe were very rude and pretty much said they would not be refunding my money and would not let me speak to a supervisor. This site is requiring me to rate this service with 1-5 stars. I have to give at least one star but I definitely would not give this company any stars. I will say again DO NOT USE THIS COMPANY!!
This Company is a Huge Scam. do Not Use. Use a Local Company.
If I could give a -100 rating, I would. This "company" needs to be shut down. A complete scam and lie. They are a broker. When I talked to Joe Gordon, he said they weren't a broker. Lie. I was charged double the price. They told me I'd have my stuff in a 2 day turnaround. Lie. They said it would be $6,000. Lie, it was around $12,000. They said customer support would be there to help with anything. Lie. They have some girl who just says "this is policy" and then hangs up on you. They said we would have the truck to ourselves. Lie. Turns out our truck was taken to LA to pick up more people's things and then sat in a warehouse until they have now decided to drop off our stuff next week. Whatever you do, get a local company who comes and looks at your stuff and then tells you how much. These guys will scam you and frustrate you and provide you zero help and support.
Beware.
This is a scam. We put a down payment of over 1000$then 1 week before moving date they wanted 500$ more.. all we have are boxes. No furniture..then they said they contract to other moving companies!! Omg !! They charged my husband’s card over 3000$ total we are stopping payment to these idiots.. they never showed up!! We waited from 6am until 7pm no show.. Tried to contact no answer. My husband had a number of the person that he first contacted about 3 weeks ago..his name was Mark he called his number and he answered and said “you have the wrong number“ 786-507-8412!! That’s the number he gave him.. we sold our home in Maine very quickly (unexpectedly) and have to be out by 8/1.. My husband had to rent a U-Haul pack the boxes himself with the help of some friends in the man that’s buying our house and drove it to another place for storage. The plan was this truck was supposed to go to New Mexico where we are moving to but now our plans have changed because of these jerks thanks a lot moving pro logistics not very professional at all you’re being reported to the Better Business Bureau!
Fed a bunch of Lies.
They fed me a bunch of BS about price not changing like other companies and that I'll get my stuff within 3-4 days. My price changed twice and once they got their deposit, nobody returned any of my phone calls or texts. Once they passed me on to the movie company, they were done with me and the moving company had their own potential dates of when I would receive my stuff. Moving Pro Logistics told me I will get my stuff on July 18. Here it is July 20, and my stuff is sitting in a trailer in New Jersey waiting on the driver to finish his current route and pick up the next one. It's been a HORRIBLE experience. DO NOT USE THEM!
Negative 5 stars.
Where do I begin with this nightmare of scam company. Unfortunately I succumbed to the deceitfulness of a moving broker company for my long distance move from Phoenix Arizona to Louisville Kentucky, but have learned my lesson the hard way. Moving Pro Logistics failed miserably in providing me services for this move. On July 10th, a payment of 2,790 dollars was put down for a deposit from Phoenix AZ to Louisville KY. Ryan Franklin is the "senior moving coordinator" that I worked with, and he reassured me that this move would be completed successfully. I provided him the inventory of all of my belongings in my 2-bedroom apartment that was filled out on previous moving brokers company's estimate (that also was a scam) and from there, he came up with his own estimate based off of that. Oasis moving company was assigned to my move and two men in a very small budget rental truck pulled up at approx. 6:00 PM on 07/11/2020 wearing sandals and looked completely disheveled and unprofessional. The two movers immediately started questioning the distance of how far my apartment unit was from the truck and when I brought them into my apartment, they were confused with the move I was expecting to happen. On the estimate provided by Mr. Franklin, the inventory filled out at the bottom stated 1 HHG (Household good) with 700 cf (cubic feet), giving Oasis moving company the impression that they were here to pick up one item. The movers were not prepared in any capacity to complete this move and stated that since it was a Saturday and after 6:00 PM that they would not be able to accommodate this move and would require a larger truck and additional movers. One of the movers came up with his own estimate stating that I would need at least 1300 cf and that the cost would be an additional 6,000 dollars on top of the already paid deposit of 2,790 dollars. Needless to say, the move was not completed at all. My vehicle has already been transported back east and I am currently here without a mode of transportation with all of my belongings packed up ready to go. On 07/13/2020 I called Moving Pro Logistics and the ever so vapid, rude and condescending customer service representative initiated conversation that she received an email from Oasis Moving Co. that I "canceled" their services, even though they were not prepared to do the move in any capacity. Chloe then informed me that due to this "cancellation" of services that I would not be getting continued services from the "company" and that I would not be receiving a refund for my deposit. I then asked her if she could transfer me to the moving coordinator to discuss this matter further and she refused, stating that she would not allow this situation to be escalated further. Chloe then intercepted an email sent to the owner of Moving Pro Logistics continuing to withhold the money that I am rightfully owed. All I wanted to do was give Moving Pro Logistics the opportunity to remedy this issue and make it right, but in turn I was given the cold shoulder, experiencing the worst customer service I have ever encountered. DO NOT EVER USE MOVING PRO LOGISTICS FOR ANY MOVING SERVICES IN ANY CAPACITY. YOU WILL BE SCREWED OVER EPICALLY AND WILL NEVER GET AN OUNCE OF SERVICE YOU DESERVE. Moving is one of the top three most stressful experiences in life and they managed to make it even worse. Make sure to go directly through a reputable company (i.e American, North American, Allied, Mayflower) to get a quality and successful move.
DO NOT USE!! Worst Service EVER & Still NO STUFF.
This is hands-down the very worst company I’ve ever dealt with and I don’t mean just as a moving company but any company I’ve ever dealt with. Our stuff was supposed to arrive around June 10, my husband and I both took off work waiting for them to show up they were a day late to pick up the moving materials to begin with and then there was no courtesy call or update that they were not going to arrive on the schedule date and then come to find out that it was a suggested schedule date which was never mentioned at any point in time. Now we are a month out from the date that it was supposed to be delivered and my husband and I along with other family members have called this company several times and we cannot get any answers and they said once our stuff was picked up their height their hands are no longer in this. Said this point we have no idea where our stuff is or when it will arrive and nobody can give us a call back and still zero stuff has been delivered at all with zero updates. I cannot stress enough How much you should stay far far away from ever using this company for anything at all the very very worst.
Delinquents with license.
1. Wrong estimate to get the job.
2. At the pick up day, they will charge you double.
3. Your deposit is not refundable. You can't cancel it.
4. Worse costumer service.