On this page you will find reviews on the company Moving Pro Logistics LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Moving Pro Logistics LLC – 1.4 (calculated based on 36 reviews).
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Do Not Use Moving Pro Logistics.
$3,200 down the drain. Do not use Moving Pro Logistics, ever.
This company absolutely does not care about you. They will charge you thousands of dollars for a deposit then not follow through.
Their communication is the worst I have ever dealt with of any kind of paid service.
The original salesman Mike Wallace told me there happened to be an entirely empty truck in my area which could accommodate my belongings. I specifically flagged this with Mike, noting that I was nervous about my move being as COVID-compliant as possible. He assured me my stuff would be alone on the truck. He had me do an inventory over the phone, which he mis-calculated. This caused Greg, my next contact, to have to add to my inventory a week later at an alarming price increase. I ended up paying almost the entire first deposit in a second deposit payment. Mike gave me his number and said he was at my service, and to call or text if I needed anything from him. He has since been completely non-responsive.
Their customer service representative Chloe Jones was unbelievably rude and hung up on me. There was no one else I could speak to, because Chloe is the only customer service person at the company. When I asked why they could not give me a simple phone call to tell me the truck was not arriving on time, she said, "it is a waste of the company's time to call you when it's not necessary."
They say there is a 2-day window for when the movers will arrive to load your stuff, and that they will "do everything possible" to accommodate your priority moving date. Well, they did nothing of the sort. I was told by Greg that my truck would arrive at 8:00 am on Friday, and that I would be called between 3-7 Thursday with a confirmation. I waited all day Thursday for that confirmation, which never came. If you have promised a priority day to the customer, why on Earth would you not inform the customer the priority day is not possible? Meanwhile, no one gives a damn that my timeline is now screwed up (I start a new job in Illinois 2 days after what was supposed to be my move day.) Finally, after threatening to ask for a refund, I heard from Marley Wilson, the dispatcher. She said I would receive confirmation of when my truck would arrive on Saturday between 3-7 on Friday. After calling 10 times Friday evening with no response, I finally got a text from Marley at 10:23pm that my truck would come from 4-7 on Saturday, and that the truck driver would call me one hour before arrival. I asked several follow up questions of Marley immediately, to which I received no response. (Greg, Mike, and Chloe are all completely non-responsive this entire time.)
Saturday afternoon 3pm rolls around, an hour before scheduled arrival, and no word from the driver or company. Around 5:30pm I was called by the driver saying there are two trucks in my area, one of which is already full, the other of which is suddenly having unforeseen mechanical issues. Not only does this go against what Mike told me (that it was an empty truck and my belongings would be the only ones on the truck), but their "mechanical issues" allow them to not offer me a refund. They did offer me an alternative move date a week after my original date, but because that absolutely does not work for me (again, starting new job) I had to decline.
They put me in an impossible position. I ended up getting a UHaul last minute and driving it myself across the country in order to start my job on time.
All in all, this is the worst company of any service I have ever encountered. I have never been treated with such disrespect and disregard by fellow human beings. They made it abundantly clear that my schedule and my plans are of no concern to them. Chloe told me I'm the only customer they've ever had a problem with. Yes, clearly I'M the one with the problem.
Bait and Switch.
I can not recommend enough to looks for a different mover than Moving Pro Logistics. They are supposed to be the professionals but their sales team could care less about you. They just want the initial charge and then they will charge your Estimate greatly after getting your deposit that is non-refundable at that time. The Estimated half of what the next price was after taking $1600 from us. The sale person that gave the initial estimate said we would need no more that 35 boxes, didn't include box springs or even ask when we told him how many beds we had. After they had our deposit now we will need at least 100 boxes according to them and we shouldn't have assumed that beds have box springs. I am aware some don't, but as the pro's should they not ask that question before quoting. The problem is that would then give a realistic quote which the sales team has no interest in. They will just take your deposit and either run with that or essentially give you an ultimatum, lose your money or gives us $4K more than you thought. They also would not even give me a chance to even discuss the $4K additional with my wife before accepting. They said accept it now or if you hang up the phone the discounts will go away and it will be even more expensive. Simply put, this is the worst company I have ever dealt with, not just for moving. Just purely terrible.
Good very good job.
This was a nightmare for me because my wife has a lot of things, but these guys know how to do their job, they did the moving from New York to California, and I really recommend them. You don't have to worry about the details, they took the boxes and all my wife's stuffs(a container, just kidding) and done, of course in my new house is another history, but anyway thank you for your help !!
Excellent service.
My company gave me 6 days to hire a long distance mover to accept a new position 2600 miles away. Victor at moving pro answered my call on a Sunday and set up a 2 bedroom apartment move within one hour of that call. I was picked up on my desired date and promptly on my way. My items arrived 13 days later as to be expected going that distance. Thanks again guys!
Moved from NY to Georgia.
While I lost my job in NY and started a new one in Georgia. I was very great full with them in handling my move with such a tight budget as of a result of the corona virus.
My move from CO to FL.
When looking for a company it was very hard to find one I could trust as well as get a good price at the same time then I found Moving Pro Logistics. They were great on the phone helped me with setting up my move and making sure the price was affordable for me as well. When the movers got here they were extremely nice and did everything and more from what they told me over the phone. They made sure from when I booked the move to when my stuff was delivered to answer and questions I had all the way throughout the move. If I ever move in the future or know anyone moving I would defiantly point them here great company couldn’t be any more happier. THANK YOU!!