On this page you will find reviews on the company National Express Moving from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating National Express Moving – 4.6 (calculated based on 360 reviews).
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Best movers!
This company was highly professional, careful and very affordable. Single rate for entire move without any hidden charges. The movers were on time and they're not too pricey. If you are moving far, or not so far you should use their services. I will be using them for my next move this week.
Call them to receive a really good service
I never write reviews about any products until and unless I’m fully satisfied with their product or services. But this company deserves appreciation as they have proved to be their worth. They deserve appreciation. They are a large group of people who handle their customers professionally. They ensured that the stuff of their customers is protected.
Best movers!
I hired this company to move 2 room apartment. They reached on time and started packing without nay drama. It took around 55 minutes to pack all the boxes and 20 minutes to load truck. Moved to new place in 30 minutes. The whole moving process took places around 4 hours and everything was smooth. I would recommend these guys to everyone looking for movers.
I highly recommend them
Mover's company provides you with the best moving services. I booked them 2 days back to shift some of my stuff to my parents’ house. They left all the stuff there within the deadline and also in great condition with no damage.
Good Work!
They came on time on the moving day, handled my stuff very carefully and charged very reasonably. I have moved 2 apartments during my university life but these guys were the best. I highly recommend them!
This company is simply awesome
Everyone was professional, friendly, and the pricing was clear from the beginning they were no surprises. Honestly, they made the move hassle free. We were moving a 2 bedroom apartment on the third floor to a new house. The guys had no complaints and we're upbeat throughout the process. They were also careful and conscious about where they were placing items at the new house. My wife and I were happy about their service and we highly recommend them!
Quote is straight forward with no hidden fees
Christine the moving consultant is incredibly easy to communicate with and available 7 days a week. Shout out to Ryan and Ed for making our move to our upstairs apartment fast and easy! I'm still blown away by how efficient moving was this time around! Trust we'll be using this company for our future moves and recommending Thomas and his crew to family and friends
This company has an awesome team
Mark, Kyle, and Roxroy helped us to move a 2 bedrooms. They are very professional, efficient, and pleasant to work with. I can't be happier anymore! Of course, Ashley, over the phone, helped a lot managing our order. She is responsive, on top of things, and flexible with changes.
Out of state move
Wow, what a terrible company. Took my money as a way of locking in the quote ( $1300) and then another $1300 as an initial deposit. They required another $300 to refine the quote and bring it up to date.
Now I was instructed to wait until I had a call from the movers for a pickup date. This just didn't happen. I had several emails stating there were 'delays' due to their inability to provide a removals company to execute the contract. I waited for FIVE days for national Express Moving to get their act together and then I had to move MYSELF 1000 miles. Never had an explanation or apology from the company. When I tried to get my money back I was told that they would only refund half of what I paid for the second part of my quote. I paid a total of $1600 and received about $650 as a refund.
All this for NO service apart from a quote. Very poor practice and extremely bad customer care. Will never recommend and still looking to YELP them , hopefully right out of business.
I will use them again
I've moved quite a lot so I have a lot to compare them with and they were some of the best movers I've ever used. I had them do some of my packing and move a couple things to a storage unit. The guys were all friendly, careful and considerate with my belongings. All of the charges were explained to me and the price was fair. I appreciated the fact that they followed up after the move to make sure everything went well.
Buyer BEWARE
Company under-estimated my items by over 500 cubic feet (even though I was told MULTIPLE times that they have a very thorough process and that they are always overestimating). I had to pay an additional $3,000 for the added cubic feet. Additionally, I was "sold" on the fact that this was a hub to hub move for the company and it was written in my binding estimate that my items would be delivered in 14 business days or they would start reimbursing me per day it was late. My items took 23 business days to arrive and I can't get ANYONE at National Express to take responsibility and actually get reimbursement from them as promised. The only positive part of this experience was with Susan in the customer service department who was the only person who actually told the truth about anything and worked tirelessly to get me answers as to where my items were (the carrier was silent for 4 weeks). Additionally, the carrier they hired lost items of mine but due to the "fine print" in the contract I don't have recourse for claiming the items lost as I can't say exactly what was in the box and how much the items were worth and weighed. This was shady all around. I will never use or recommend National Express.
Excellent Work
I initially spoke to Thomas to get my move orchestrated and it was amazing. Melvin and Ryan came the next day to move me. They were super professional and nice. Those guys were fast with moving and everything was safe and sound. I would to definitely use there services again in the future. I really appreciated that nothing was broken during the move. Thank you so much Melvin and Ryan for your awesome work yesterday.
I am satisfied with the move
I had 3 movers and each was very considerate & patient. Communication was also easy. Price was very reasonable when compared to other companies and independent movers. I would recommend these 3 movers, to everyone out there and I would recommend this company to anyone who asks (and even those who don't).
I will use them again for my next move
Dorothy does scheduling for my move, and she responded to my message request very quickly. I really appreciated the transparent pricing and clear communication throughout the process. The crew were quick, efficient and careful with everything.
Excellent Work
I have used them for 2 moves and both times have worked out without a hitch. Daniel and his crew were friendly and careful with my things and Matt was helpful and great to work with. The total cost of the move wound up being substantially less than the initial quote. I would like to work with them again!