Open Road Moving and Storage

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1. Worst Nightmare of a Move! DO NOT USE OPEN ROAD!

   If we only knew then, back in November of 2018, what know now about Open Road Moving & Storage, we would NEVER have hired Open Road Moving & Storage. We don't know how you can sleep at night knowing what you scam your customers into believing. We are senior citizens on a fixed income and sorely disappointed in your horrible work ethics and customer service.
   We received a callback only minutes after inquiring online about getting estimates from moving companies to move us from NC to PA. Brian Hannan called us with what he promised to be the BEST estimate we could get from anyone else. He convinced us to go through and inventory each room with him and tell him what items we were planning to move. His estimate was $3808.49 with all the "Discounts" we were entitled to. He PROMISED US that we could use our American Express credit card for the entire move, but NEVER ONCE MENTIONED that there would be a surcharge for doing so. We gave him a deposit of $1427.87 charged to our American Express card, which we now understand is really their "FEE" to subcontract to a third party moving company. That third party company turned out to be Moseley Van Lines located in Fort Lee, NJ, which we did not now until they arrived 4 1/2 hours late to start our move.! At least 8 driving hours away from us in NC. A follow up phone call to us from Open Road asked for another inventory of our items to be moved, which upped the price because of the potential weight of our items. We tried to find a way to back out of our contract with Open Road, but if we did, we would have had to forfeit 50% of our deposit. We opted to pack as much as we could ourselves and bought our own moving boxes. Negotiating a moving date was a terrible experience as well. We finally got Open Road to commit to a firm moving date since we had to be our of our rental property on a certain date. On moving day, Mosley Van Lines sent a rather beatup truck and 4 men. They arrived 4 1/2 hours late explaining that they had to drive all the way to Morehead City, NC in heavy traffic. They were instructed not to call us personally, so we had to rely on a very unprofessional person to keep us updated on when they would finally arrive. They began packing our furniture at 2:30 in the afternoon on January 2, 2019. We were living in a 2000 sq. ft. condo. They worked all afternoon and all through the night and into the next morning. It took them 16 1/2 hours to pack us up!! No one got any sleep..the movers, us, our neighbors. The final price of this $3808.48 move turned out to be $13,249. We're retired and living on a fixed income and are still reeling from this overcharged scam that Open Road and Mosley Van Lines charged us.
   We have tried many times to contact them, have sent copies of our moving invoices and lists of all that they packed and have heard NOTHING from either Open Road or Mosley Van Lines. The final blow after getting this bill which we had to pay onsite before the movers would leave with our furniture is that they also charged us $600 for the "privilege" of using our American Express Credit card, which Brian Hannan assured us would be fine to use, except left out the part where there would be a surcharge for doing so and failed to tell me the truth when I asked about using it. I tried to call them again yesterday and got a voice mail to leave a message. Mosley's number is not working right now. We feel cheated and robbed by Open Road and Mosley Van Lines. We are in the process of making a claim to the Better Business Bureau for both companies.

2. Do Not Use.

   DO NOT USE! I thought I had found a decent moving company to help with my move.. boy was I wrong! Everything seemed great until the movers showed up at my door, then it just got worse and worse. I was misled on multiple accounts and didn't find out until the movers showed up at my door and I was in a tight spot as I had to be out of the house by the next day.
   
   I am convinced that the ratings they show online are either fabricated or paid for advertising. When I called them they didn't attempt to make it right. The most they did was offer me $150 (out of a $9,000 move) and say they removed the carrier from their list. That was only after repeated attempts to talk to their customer service department. Most of my messages and e-mails were never answered.
   
   Here are some of the main issues I had with Open Road:
   
   1. My move would not be contracted out to a third party, something I specifically asked about and was assured it was an Open Road truck. Only afterward was I told that all they do is contract out.
   
   2. That my move was going to be cheaper than the competitor I got a quote from. This competitor did not include everything on their inventory list, but came up with a weight around 10,000 lb, which was my estimate and which was later proven. At the end of the day I would have been incredibly better off going with their competitor.
   
   3. That my quoted price was the absolute maximum I would have to pay unless my weight was more than the estimate, and that if my weight was less it WOULD go down. STAR Moving USA (the actual moving truck the purchased my contract from Open Road) told me that WAS NOT how it worked and that it would only increase because he bid on the total truck cost and it wouldn't be profitable for him if it was any less. I was led to believe that if my weight was less than the estimate I would have a cost reduction for the full amount of each pound less. It took two hours of haggling, Open Road's involvement and high tension to get to a point where I was offered a cost reduction of half the pound cost for every pound less than my quote. Due to the high tension that pervaded for the remainder of the day I did not hover over the packers as I was worried if I did they would not take care of my household goods. This caused me to not scrutinize every box they packed.
   
   4. The Open Road price I paid was itemized to show a specific amount of over $1000 for the packing cost. This packing cost was further broken down to the specific number of each type of box required. I was told by Open Road that the more boxes I packed myself, the more I would save. STAR Moving USA refused to do any type of box counting stating that there was no such thing as a separate "packing" cost, that it was a "total" moving package I paid for and that it was impossible to do such a thing because his team would decide the best boxes that needed to be used. I heartily disagree with "best" as you can see from the pictures I hope to attach after I post the review. When I spoke with Open Road that morning I was told I just needed to make him keep track, I'm not quite sure how I was supposed to do that when he flat out refused.
   
   5. The packing job was absolutely horrific.They did NOT use ANY fragile picture boxes! Four of my large pictures where squished together, with nothing in-between them, and wrapped in a blanket. It is a miracle that only one of the frames had broken glass! I am just very thankful that I packed up a lot of my pictures myself before they arrived!
   
   6. I was flat out lied to by Open Road and STAR Moving USA about getting climate controlled storage. I specifically asked each more than once if I would be getting climate controlled storage to which I was assured I would be. Due to my horrible experience I elected to pay a little extra and have a second company go an get my stuff out of storage for final delivery. I found out from this company that my household goods WERE NOT stored in a climate controlled storage unit.

   

3. Assclowns.

   These [EDIT] deserve to be put in jail for the lies and stealing they do to their customers. Not only did they reach out to me over and over when I got a quote for a move I was doing. They assured me this was the best deal and my property would get to its destination in a few days (Charlotte to Boston). Well most of my property was damaged or lost and then these assclown all of the sudden don’t answer the phone or emails or provide no informations saying I “wasn’t in their system”. I still may take a trip to Florida to see what this place looks like in person lol. You live and you learn but please don’t make the same mistake I did, stay far away from these snakes!

4. Interstate move from Alabama to Ohio.

   I flew down from Ohio to Alabama on the Friday morning that the trucking company was to pick up my daughter's household goods, to help my daughter tie up any loose ends and help her drive back to Ohio. The movers were supposed to pick up her (2 bedroom, in which the 1 room was used for light storage) townhouse belongings that Friday or Saturday. She had called 3 weeks ahead of time to schedule the pick up and received a Friday / Saturday window. She allowed herself 1 week before she started her new job. The Friday / Saturday window came and went. My daughter called Saturday evening to get the status of the pick up with no return calls from Dylan. She finally received a call from customer service at around 6PM saying the truck broke down and that they did not have another trucking outfit to take their place. They would work on it. When asked about compensation we were finally told a patent answer that "pick up's are estimated times/days", no compensation due. Then WHAT IS THE USE OF GIVING A WINDOW AND CALLING 3 WEEKS AHEAD OF TIME TO SET UP A PICK UP, IF THEY CAN'T EVEN MEET THAT? We finally got a call on Monday saying that a trucking company would be there to pick up her goods that afternoon. Company did not show up until around 7:35PM. Of course the price increased. We asked when we could expect her stuff to be delivered in Ohio and they told us we would have household goods in Ohio in about 2 - 3 days. By the time they finished packing/loading the truck it was too late for us to drive back to Ohio. We left early Tuesday morning. My daughter's goods did not arrive in 2 - 3 days. The trucking company came at 8:00PM Sunday night. My daughter had to start her new job on Monday morning. DO NOT USE THIS OUTFIT FOR YOUR MOVING NEEDS. Use a company that will stick by their pricing and pickup window. This will save you a lot of headaches.

5. This is a Ripoff Company Takes Your Money Provides no Service.

   THEY DO NOT MOVE ANYTHING. THEY TAKE YOUR MONEY FOR A "DOWNPAYMENT" WHICH IS JUST THIER FEE. THEY SEND YOUR INFORMATION TO ANOTHER COMPANY THAT THAN CHARGES YOU 3 TIMES THE QUOTED PRICE. BEWARE!!
   They started out a month ago after a detailed walk through of our home on the phone quoted $6900 to move us from Texas to Ohio including 3 bedrooms, 2 bath, Garage, Goldwing motor cycle and trailer. They called again 2 weeks ago and the price went up so we reduced what we were moving. Thier policy so they say is someone will come out to get actual pricing. We gave a deposit of $1940.71, then because you lose 50% of your deposit if you cancel 48 hours before the move they called 2 days before the move and said we needed 2 trucks now and it will cost $4000.00 more for the move which requires additional $2041.00 dollars down. We added nothing to the move from the second conversation. Movers show up only 1 truck, they can't take the Motorcycle or trailer and they are going to charge another $5000.00. We now have no movers and Open Road has $4000.00 of our money for nothing more than calling us 3 times and calling a moving truck company that could not do the job. Open Road moving also said it would take 3-5 days, the company that showed up only picks up the stuff, they take it to a storage facility than transfers it to a storage unit, then transfers it to a truck, 4 transfers later and 2 weeks later they might have it to Ohio by the end of February, picking up on February 17th.

6. Bad experience.

   Very bad experience with this company. Called and spoke to Dylan. He gave me a quote of $1444.00 to have us moved. I gave him the complete inventory nothing more and nothing less was packed onto the moving truck. 1. The trucking company is a different company that is a subcontractor. 2. They were supposed to show up between 11am and 1pm but didn't show until 7:30pm (in the dark) and didn't leave until 11:00pm. 3. The bill ended up being $1,000 more than DYLAN quoted me because the movers go by sqft not weight. 4. Called DYLAN to speak with him about the situation and he said he would call me back in 3 minutes. He didn't.. I sent him an email and he NEVER replied.
   What a crap company! Bad business. Beware!

7. Terrible Company.

   I used them for my move from SC to UT and it was a terrible experience. They gave me one quote then the next time I talk to someone it goes even thousands more then when the actual movers that work for a different company come they jack up the price thousands more. I was told that it goes by weight but the mover talked about cubic square feet. I don't really know what I was charged based on because when the so called customer service manager said she would look into it then never called back. I got tired of calling and getting the run around so I tried to dispute the charge on my credit card because I did not receive the less stress that I was told and paid for. I received more stress and scammed out of my money. They should not be in business and will never use a broker again. The moving company they use have another company deliver the stuff. It was not worth the money I paid and they damaged my stuff. Open Road didn't even care at all once they had my money and I had my stuff they didn't want to talk to me anymore. I wish I didn't even have to pick a star because I would do negative stars if I could. They don't even deserve one star.

8. Not a moving company, and certainly not honorable!

   The only thing you can be sure of is that you will never see your deposit again. Please note that this is NOT A MOVING COMPANY. They will write you an estimate and then subcontract your move to another company who may or may not honor that estimate. In my case, after Open Road gave me an estimate to move specific listed pieces of furniture, the movers showed up and demanded (in cash) 50% more than the estimate. When I declined to pay the extra money, Open Road refused to refund my deposit. I reported this to the credit card company, and the owner of Open Road LIED in his statement to them, accusing me of adding extra items on move day. Moral of the story: They are not movers. The estimate they give you means nothing, and they cannot be expected to behave with any decency if something goes wrong. Use this company at your own peril.

9. Would recommend!

   I have moved several times over the past few years for my job. Every move I have done in the past was an absolute nightmare! I was extremely hesitant about using a moving company but as I am a single female, there was no way I could do it on my own. When I first spoke with Brian, I was very impressed with his knowledge about this very shady industry. I was even more impressed with how honest he was about all that could go wrong and what his company would do to prevent those things from happening to me. Once I decided to go forward and put down my deposit, they passed me to their customer service team and all of the ladies in that department were so helpful throughout the process. On the day of my move I added last minute items and I was told the price would be increasing because of the additional space it would take on the truck. I was not happy about this at all so I called customer service and spoke with their manager Judy. She spoke with the driver and was able to negotiate with them so that I could bring my extra items and not have to pay as much as they were quoting me. She really went to bat for me and got it resolved quickly and that is what led me to writing this review. My experience was not perfect -- but one thing I can say is that Open Road really worked on my behalf to make sure I was comfortable and taken care of. Coming from someone that has moved several times with all sorts of companies, I would definitely recommend using their service. I know who I am going to call for my next move!

10. AWFUL and they just care about getting your money!

    If I could give them a -10 review I would. They were the most amazing company I talked to on the phone until they got my money. As soon as they got my money a 360 happened. I had to always follow up with them even when they said they would call. Incredibly long story short, "Dylan" the sales rep that sold me the dream of having my stuff by day 5 after they picked up my belongings was a complete lie. Come to find out they are to NEVER guarantee a date which he did. That was the ONLY reason I chose them! I ended up getting my items on day 15. During this time noone could even give me an estimated date when my stuff would be delivered. No-one even knew where my stuff was for days, which is incredibly unsettling. Then I get my stuff just to be missing 3 boxes and my brand new furniture damaged beyond repair. "Dylan" assured me if I wasn't satisfied with the move I wouldn't have to pay the final payment. That was a complete LIE as well you must pay or they won't even unload from the trailer. Then my stuff all smelled like pig [EDIT] like it sat in a stinky ass trailer for 2 weeks. I had multiple broken items, missing items, boxes that were opened then re taped for some odd reason. I feel like my items were actually gone through and items were stolen. I emailed Open Road to give them the opportunity to fix it before I started putthing these reviews out there and SURPRISE they are ignoring my email. At this time I have filed a complaint with the BBB. We will see how this works out but I am requesting for a full refund due to their lack of care and lacking efforts to even respond and resolve this issue. DO NOT USE THEM, THEY WILL SELL YOU A DREAM THEM DISAPPEAR ONCE THEY HAVE YOUR MONEY!!

11. Moving from California to Boston.

    I spent time getting quotes from both in house and over the phone inventory based movers. Open road used an over the phone system as most brokers do at first. The process took about one hour with Joe Wilson and seemed reasonable. The quote was automatically created in minutes and they were quick to assign multiple discounts..red flag. The move was scheduled and two days before assigning a company in Los Angeles I received call from Brian Fox asking for a more complete inventory. A strange request as I have done this before and we agreed that the weight would be adjusted up or down based on final shipping. I agreed that if less I pay more and if more the price would be adjusted up, reasonable. So why another inventory list..…..because cubic feet was now an issue as it determines the vehicle..….ridiculous as it all get transfers into an 18 wheeler to go across counmtry. Reluctantly I agreed after all things were packed and we were driving across country under a fixed schedule. On the day of the move a truck pulls up, rented under Enterprise, with a guy in a green shirt walking through the house completing a new inventory and obviously a new price, almost double that we had agreed upon with open road. Angry I desperately tried to call open road dispatcher to get a clarification. In the meantime the driver of this moving company had pulled away and was headed back to Los Angeles. To their credit they tried to find another mover with short notice. They did and this new company insisted the quote was low and wanted another $4,000 as they had rejected the job originally.After three days of hell and cancelling reservations I called one of the LA movers that previously quoted and we were off exactly as quoted, albeit 4 days late and stops that had to be cancelled.
    So to summarize the original quote from open raid of $10,000 was increased to $13,000 with my agreement from an audited second list to $19,100 from a guy with a rented truck. The mover from Los Angeles, BLVD moving quoted around $11,000, the same $13,000 quote from open road and $19,000 from their first mover and $16,000 rom their second mover. Ironically the load was same cubic feet and weight initially agreed upon with open road not the weights and cubic feet insisted on from their two contracted Movers.
    So I will never use a broker again, especially this one, the rest anyone reading can decide.

12. Open Road - Moving Brokers. Total RIP OFF.

    Open Road Moving Storage quoted me for a 2 bedroom move from FL to NC at 296 cubic feet. Today the movers showed up and estimated that we have about 500 cubic feet (40% more than quoted) despite our inventory list being accurate.
    I called Open Road and they told me they just put our list in a system and then they system spits out the quote, but they cannot account for what I really have. I understand that a quote should have a +- percentage of margin of error, but not 40%.
    I had no choice but to cancel my move, which is going to cost me the deposit I already paid.
    
    Word of advice: Do not work with Open Road moving.

13. Urge you to look elsewhere..

    If I could give them less than 1 star I would. We provided clear instructions (physically labeled) ever piece that was to be moved. Items were forgotten and never picked up and I had to find my own LTL service to deliver them. Half of the items that were picked up were damaged or missing parts (ie: half a vacuum cleaner, a TV with no power cord, and antique desk that looked like it was dropped down a flight of steps, a curio cabinet with all the shelves missing). I would URGE anyone considering them to look elsewhere.

14. Poor handling of goods and fraud.

    Open Road Moving and Storage refused to furnish me with weight tickets, so I had to weigh my own goods. The weight they billed me for exceeded the actual weight by more than 1,000 pounds. They also charged item specific fees after their initial quote, even though I disclosed these items when making the initial quote. Further, they lost a box and damaged a couch, washing machine, dryer, weight bench, box spring and grill. My experience with these movers was so poor, I filed a complaint with the USDOT, claim number 100116139 if you want to verify.

    

15. Open road moving and storage is scam.

    Open road movers is a third party moving company. They give you a price and then the third party shows up and charges you double. Once I moved my stuff from NY to Miami flat rate moving company told me they needed to rent another truck for 350. They charged me for 700 cubic feet when my stuff was only 200 cubic feet. They rented a u haul for $19.99 but charged me $350. The owner that had my furniture and money began to get nasty and didn't have time to discuss the price . He said read the contract . If your in the moving business you should know what kinds of trucks fit and don't fit. I am contacting the BBB and the CEO of both companies . A 1500.00 cost 3000, more than the furniture is worth. I am calling Howard on your side and would never recommend a company that is not transparent and steals from consumers. I have pictures of the van and all the invoices . I am going to do my best this company is listed everywhere for customer fraud.