On this page you will find reviews on the company ReloUK from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating ReloUK – 3.4 (calculated based on 39 reviews).
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Utterly terrible!
I hired them to move one piece from UK to US. They completely damaged the item, then denied it. Said they would get back to me after they put it back together. Never heard about my furniture again. Keep delaying response. Over a month. They can't even take responsibility. Unethical. Unprofessional.
Excellent service
They provide excellent personal service, not only take good care on moving my stuff, but also my floor. It's really impress me very much!
MANY MISSING BOXES
A few Hong Kong shipping companies are using ReloUK as their UK partner, there have been numerous cases where clients are missing anywhere between 1-8 boxes i.e. all lost by ReloUK, in the past 2 months. A FB page has been created and more and more cases of missing boxes are reported, THIS IS UNACCEPTABLE. For those who are unable to find their lost shipment, they are things that are either (i) of sentimental value (such as photos, guitar) that no amount of compensation will suffice; or (ii) something they need (that's why they ship it!); or (iii) something that is expensive (amongst the missing items are TV, expensive cookware and massage chair). One of the Hong Kong shipping companies had made a public announcement today that they will terminate the partnership with ReloUK due to their unprofessionalism and completely unacceptable volume of lost shipment. I strongly suggests ReloUK to look into this matter seriously and as a matter of urgency to prevent any other clients losing any of their shipment.
An excellent, personal service
From Branksome to Woy Woy
Our goods and chattels arrived yesterday. I wanted to express my appreciation:
a) In responding to my RFQ and phone inquiries promptly and generously
b) to your packers, who were polite and punctual on-site in Branksome
c) The acid test - the goods arrived here safely and in good condition. Your boxes were all very sturdy and very much fit for purpose. The difficult packages - a mirror, two pictures and two music keyboards were equally unscathed, due to some very good packaging. [It was very useful throughout, to have plain white boxes, white tape, and marked with your RELOUK logo, to correctly identify everything.]
d) Finally, after a little nudging, your well-chosen and polite agent in Sydney delivered as promised.
All this despite raging Covid throughout the transaction.
Congratulations to you and your team for a successful service - I hope you all stay well and prosper!
Extremely Satisfied
I’ve used 3/4 relocation companies over the past 10 years. All goods going to South Africa. ReloUK gave me the best price on this occasion ( I used their groupage option, which is shared container) so I gave them a go. The guys who came around to pack my goods were great, friendly and down to earth. They packed my goods with decent packaging, boxes were strong and the bubble wrap was next level! There’s a layer of fabric in theirs. The goods took a while to get to South Africa but I guess when you’re sending boxes during a pandemic you wouldn’t expect anything less. My goods arrived this morning as promised by their local agents on the ground. There was a box missing however when I emailed the local agent in SouthAfrica they responded quickly telling me they had the box and would courier it on Monday. Overall great price, great service and if it’s a good price you want be expected to wait slightly longer than you’d wait having sent a sole container which works out much more expensive.
Peace of mind!
From our first contact asking for information to receiving our items in our new home everything went smoothly. Everyone we came into contact with via email or the in-person movers and goods delivery people were great. Nothing was damaged, we were kept in touch with updates regularly and all questions and concerns were handled quickly. The packers and movers in both NYC and London were great, wore PPE and so quick! Thank you all so much.
Seamless.
Extremely helpful service from the start. Everything was packed in one day and currently in storage waiting to be shipped.
Chantel was particularly helpful - my husband and I would have been lost without her.
Thank you to Chantel and to the guys who packed.
Two missing items, no responsibility taken.
The moving company I engaged to relocate my family from Singapore to the UK partnered with Relo UK to get our stuff to us once it arrived at Southampton.
Relo UK were communicative and helpful, and the delivery men were nice and friendly. But as my wife and I got through all of the unpacking, we realised that we had two valuable pieces missing.
Relo UK were adamant that one of the pieces was delivered since one of the drivers remembered where he put it down in our (small) apartment, and straight-up refused to accept that we didn't have it, effectively accusing us of lying.
They agreed that they didn't deliver the other piece, and had no ideas where it was.
We'd taken out insurance, but this wasn't worth the paper it was written on, in the end. The Singapore removals company offered a gesture of goodwill to compensate in part for the lost items (even though they were lost by Relo UK), and Relo UK did nothing apart from deny everything.
Overall, it was a very frustrating experience, and we were ultimately out of pocket and, most importantly, without two items that we wanted to keep. Based on our experience, I wouldn't engage Relo UK again.
Sticky fingers, avoid.
You're here reading this review because you put your details into a price comparison website, and you got a bunch of quotes back. The lowest was some company called "Relo UK" that was £100 lower than everyone else. "Wow, that seems like a great deal" you say to yourself. I'm here to tell you: it's not.
Relo UK will demand to repackage all your stuff, and will then fill in your manifest so badly - for example, three entire boxes with generic contents like "computer accessories". When your stuff inevitably goes missing, which it will, their scam insurance company will blame you for not adequately itemizing the manifest that Relo UK filled out for you, and will flat out refuse to pay anything. Your stuff just never existed, and you are a liar.
I lost well over £1,000 of computer gear and expensive electronics, and almost immediately the response from Relo UK was "call the cops, we don't care, LOL". (Paraphrasing.) There's a hole in their shipping chain somewhere, where things just go missing, we don't know how. Couldn't even hazard a guess. But they'll find a way to blame you. Strangely, its never your boxes of old shoes or saucepans that go missing in these types of cases.
The stuff I lost cost well over 1.5x what I paid for the shipping service, and 10x the difference between them and the next cheapest quote I got.
Go with one of those other companies, spend the extra £100 to use a reputable company and save yourself the hassle and don't gamble on losing your most valuable possessions. Don't be greedy and lose thousands trying to save hundreds like I did, trust me.
Oh, and they took 10 weeks instead of the 4-6 weeks they'll quote you. So there's that also.
England to South Africa.
I have to apologise for my review as searching deeper into my boxes I found some of the 'missing items'. How embarressing..Relouk have done a great job no breakages and my things are with me. But I do stand by to make sure you have a correct inventory list. I would recommend Relouk.
Further to my previous review:.
*I wish to make it clear that by using the word 'thieves', I am not implying the company itself is guilty of criminal activity.
ReloUK - Worst removal firm I have ever used.
We relocated to Middle East (doesn't provide this option below) and only brought a small amount of items with us. We were told 6-10 weeks delivery but didn't receive items for 4 months. We shipped 18 boxes, 5 were incorrectly labeled and 1 box turned up that didn't belong to us. We returned that box immediately but were left deficient of a box. Because of the incompetence and incorrect labelling by ReloUK the insurance company (they use) would not pay out despite being insured for over £3500. They failed to document an item worth £200 and only offered £40 compensation despite owning up to having removed from my house and "lost". Now 7 months on, I email on a weekly basis to get an update and get no progress at all or offer to compensate for their shambles of a company and organisational skills. Very quick to contact you to get money, as soon as there is an issue they are reluctant to provide any solutions and you have to do all the chasing. It's like they are just not interested.
If I could give a negative or no stars I would. "poor" is too good of a description for this company, avoid at all costs quite literally!
Moved from Oxford to Canada.
Fantastic service from start to finish, really great company and totally stress free. Packing was to an extremely high standard and nothing was too much trouble. Would highly recommend to anyone looking to make that big move!
Dismissive and threatening.
My vehicle was stored with them for several months and during this time new mats were swapped by somebody for dirty worn ones (not a huge monetary loss but significant all the same). They were flatly dismissive about it and never produced any before/after photographs which would have clearly shown what had occurred. I can't help but wonder why. The way many of these companies seem to work is that they just automatically pass the buck to someone, anyone else in the event that things like this happen. Their default position was that I would have to take it up with so and so or so and so. Not good enough. In the case of vehicles I'd advise any potential customer to insist on photographs on receipt and dispatch, otherwise you're likely to be faced with this sort of thing too. Luckily some contractors do take photos and send them on, you just have to ensure that your photographic evidence is complete from end to end. The little paper condition reports are literally not worth the paper..In fairness to them the lady I dealt with mostly was very helpful and seemed knowledgeable and efficient, that's not my issue. As this import was from Australia to the UK, ReloUK were not chosen by me, they were merely the receiving agents. Would I personally choose them or recommend their services? Absolutely not. Dismissive, and indeed threatening in the face of having payment for storage withheld in the vain hope they'd accept liability but of course they wouldn't. Photos would have negated the need for the above dispute entirely.Be advised if you get in a dispute like this with them you WILL be dismissed out of hand. All in all a pretty poor experience.
Thank you.
I recently moved with ReloUK from Melbourne back to the UK. I had also used them for my original move to Australia 5 years ago.
Just a few words to thank the team who delivered my furniture. There wasn't a lot but it was important to me and as before everything arrived on time and in perfect condition. The guys who packed in Melbourne were also brilliant.
Thanks again and whilst I don't think I will try moving again anytime soon (!!) I will definitely be recommending you.