On this page you will find reviews on the company Safe Bound Moving from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Safe Bound Moving – 4.5 (calculated based on 220 reviews).
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Wonderful
These guys are good. Safe Bound Moving provides the best service. The overall pricing was good. The move itself went very well. I am super impressed with the mover's service. They are the best. Recommended.
Superb!!
For the delivery of the Safe Bound Moving, the mover's move was amazing. From pickup to delivery, the movers were of great help. They were 10 minutes early, and they were off to a great start on the day. I highly recommend it to all.
Nice Job
I've moved a lot in my life, but this was by far the best Experience, hands down. Thank you, Gunnar and team! If you are planning to move locally, do yourself a favor and at the very least get a quote from these folks! You won't be disappointed.
Do Not Use - Rip off Artists!!
I hired Safe Bound Moving in March 2021 for my very small relocation from Oshawa, Ontario to Charlottetown, PEI. The quote Safe Bound provided me was for $1185.00. Moving day 2 guys loaded the truck in under 1 hour and my items only filled half a 26ft truck. They waited until the truck was loaded and presented me with documents to sign as they explained, acknowledging that they picked up my items. The header on the documents was Move Me Again, not Safe Bound. They said Safe Bound is the main company with many other companies operating under them. I was presented with 2 ways to pay. I could pay based on their estimate on moving day or pay $40 to have my items scaled. When asked what their estimate was, I was told 5800lbs. I did not even have 2000lbs let alone 5800lbs. I asked them to get the load weighed. They promptly left to which I assume they were heading to the scale. I received an invoice 3 days later and was charged $3418 for a weight of 5780lbs. I called for proof of weight according to what I was charged and they could not provide scale ticket. I was told me if I didn't pay I would not receive my stuff and I would be charge $120/day to store it until payment received. They cleaned me out $ as a single mom. Filed a claim, many emails sent, no response. No scale ticket ever received. Now I have legal counsel involved and the BBB. I will not let them get away with this!
Highly Recommended
Excellent service, on-time, compliant, fast, and very helpful and efficient. I will recommend and use them again.
Taken Advantage Of
Grievances
1. AFTER packing up the the truck, they told us the cost went up $1200
2. TARDY - they were very late and didn't leave until almost 10PM
3. COMMUNICATION - no one called to tell us they were going to be late
4. LIED - I was told they did not use subcontractors, they DO
5. I felt TAKEN ADVANTAGE OF
See details below:
1. The quote we were given by Safebound did not match the actual cost. Here are the reasons:
- Gas Surcharge of $262.50 (10%)
- Safebound counted 45 items during the video call, the movers counted 59
Examples - Safebound counted the following as one item, the movers counted these as multiple items: bed and box spring (1 to 2), couch (1 to 3), Bed (2 to 5), Egg Chair (1 to 3)... the egg chair they also took the cushions off instead of wrapping them up in the chair (as if they would break?), packed them into a box, charged $65.00 for the box and $15.00 to pack them into the box. Many items that safebound listed as one, the movers charged for multiple parts even though the safebound agent could easily see everything during the video call, I wasn't hiding anything in my closet.
- I bought 2 mattress covers from walmart for $5.00, no one told me that the box spring needed a mattress cover too, so they charged an extra $30 for that.
- Repacking boxes. They started ripping off tape and redoing our packing EVEN AFTER I ASKED THEM TO STOP. For example, they repacked a box of pillows from walmart, probably worth $10, put it in a $65.00 box and charged $15.00 for doing so. I explained to them that the contents in the box were cheap and I didn't want it repacked. They said, "It's company policy, I have to." HELLO, I'm the customer. Does that mean nothing?
Packing Materials Total = $506.00
Packing Labor Total = $235.00
2. They told my sister and I that they would arrive between 11AM and 3PM. We called at 3:00 because no one showed up or called us. Safebound said they were running late from their last job; however, when they arrived, they told us Safebound actually sent them to the wrong city. I'm also wondering if this is part of the reason for the fuel surcharge of $262.50.
3. I took off another star for poor communication. There is no reason they couldn’t communicate that they were running 2 hours behind schedule. We planned our day around THEIR selected time frame. It takes 2 minutes to call and say, “expect us at 5:00 instead.”
4. I chose this company in part because they explicitly told me that they do not use subcontractors. They DO. I have it in writing as I confirmed this via text message with the gentlemen who delivered my furniture and wrote, "from Falcon movers...they contract us."
5. I am most upset about the fact that the movers waited until they packed everything up in the truck, it's almost 10PM, and the office is closed, to tell us the cost was $1200 more than the estimate. If they had told me at the beginning the price would be more, I'd have put more things in my car and some things (Like the pillows from walmart, it'd have been more economical to toss them in the dumpster than pay 8X what they were worth for the darned box. When I questioned the price, they told me it was too late because they already put everything in the truck. I couldn't call the office because they were late, it was 10 PM and the office was closed. I said I didn't feel comfortable signing and they bullied me into it by saying it was illegal for them to move my stuff in the truck without ALL the papers being signed. I learned later, movers are supposed to tell you those costs and have you sign BEFORE they pack it all up.
Left garbage for us to clean up. Pictures attached. Safebound addressed this complaint by talking with the movers that left the trash.
To their credit...
Upon receiving my letter of complaints, they retracted the $235.00 for packing labor because the contract had stated they don't charge for labor.
Excellent!!
Safe Bound Moving, the whole team was there to assist on the moving days were very friendly, helpful, and efficient. I would highly recommend this company to anyone. Very trustworthy and really does make moving easy. I love them for their work.
Good Service!
Everything got done on time, and I am very happy with their work. They were extremely professional and handled my furniture with care. A few items were fragile, and they did very well throughout the movie. I couldn't recommend these people enough.
Fabulous Mover
I just moved, and the Safe Bound Moving was incredible. It is a happy customer review. On our call, the two movers made moving so helpful to us, always asking for our preference and working efficiently. What a great team to work with.
Brilliant Move!
I am happy with the thought of moving with Safe Bound Moving again. The last experience with them was still with me. They were the kindest and the most professional moves I know of. Super happy with their Team and quality service. Ten stars.
Good Work!
They did everything very carefully on a moving day and asked where things should be going, and spectacularly organized things. I highly recommend this team and their service too.
Excellent Services!!
I moved with these movers, and I am thrilled with their service. And from now on, I will recommend them to others. While moving, nothing was damaged, and they helped us rearrange everything. I would happily like to use their service!
Horrible People, Poor Business Practices
From the time we contacted SBM - up until our $200 deposit - everything went fine.
The day of the move - my brother and I had moved out of our apartments and SBM didn't show up on stipulated pick up time. We didn't get any calls to warn us or give us a heads up. Then we got an email that the 3rd party logistics company they hired to pick our things had their truck break down, but promised to pick up our things before midnight.
Midnight rolled by and no pick up. Next morning was a saturday and SBM office is open until 1 pm. We frantically kept calling but didn't get a single pickup and no response.
Later in afternoon we got a call from the warehouse manager offering us $100 discount with a promise to pick up our things in a 1 hour window. We asked for some time to coordinate on our end and then call back to confirm - kept calling but no pick up no response.
Sunday and Monday a holiday. Our landlord getting furious that our things still in the apartment. We had to hire a truck rental and move everything in a friend's garage for the time being.
Overall - SBM is pathetic. They don't provide a heads up, they don't keep their commitments, they don't business support after 5 pm. The call centre folks are middle person who create a bottleneck - they don't know exactly which truck company will do pick up or where the truck is, how things are managed.
Damage to property, no resolution
Damaged our property when moving items out. No communication after, simply ignored the messages and have done nothing to resolve. Stay away!
THIS COULD BE YOUR BIGGEST MOVING MISTAKE
Safebound moving is a BIG SCAM. My recent experience with my move from one condo building to another in downtown Toronto: Movers delayed moving by 10 hours, all my service elevator bookings expired, they loaded all the stuff and started harassing me for more money or they would take the truck away. I ended up paying three times the amount that was quoted. They refused to weigh the stuff and decided to charge me extra weight for stuff in a studio apartment. I moved all the small stuff inmy car.
Do not get duped by these people. They will hook you in with a low quote and hold you and your stuff unless you pay what they ask for. after paying interac, once the truck got loaded. They asked me to wait 2 hours. These fraudsters then forced me to make a trip to the ATM and pay them cash.
I ended my move at 11:30pm in the night when I booked these movers for Noon to 3 pm in afternoon. They arrived at 7pm. They did not take any of my calls or give any update on what is going on. They just want you to pay them the deposit in advance and then cheat you later.
I wish they have decency to return my money. The experience unfortunately cannot be undone.
DO NOT USE THIS SERVICE.